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Trio Presents

201 W Broadway Bldg 3 Ste C, Columbia, Missouri, United States, 65203-3842

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Reviews Event Ticket Sales Trio Presents

Trio Presents Reviews (%countItem)

I purchased 4 tickets for the 2020 Roots and Blues Festival on December 3 of 2019 totaling $449. They received my payment. The event has been canceled and rescheduled for 2021. Trio Presents will not refund my money because they said they rescheduled it. What I payed for was a 2020 show, not a 2021 show. Well I can't make it in 2021, and they did NOT provide the service they sold me. They have offered a way for me to try and sell my tickets but all I want is a refund.

Trio Presents Response • Aug 18, 2020

To whom it may concern,

Thank you for the notification of this complaint and your consideration of maintaining our Revdex.com rating and credibility with the following details. I have attached the language that each ticket buyer must agree to before purchasing a ticket, as well as a receipt of purchase (buyer details redacted) which includes additional language on our returns/exchanges policy. Section 5 of our Terms of Service is below.

The 2020 Roots N Blues Festival has been postponed due to the performers delaying their travels as a result of the Covid-19 global pandemic. We are still providing the services purchased. The ticket buyer also has the ability to sell or transfer their ticket to another party via LYTE, our trusted ticketing exchange partner. This service has been added specifically due to and since the postponement of the event.

Warmly,

***

Co-Owner, Director of Ticketing Operations

Section 5 of Terms:

EVENT CANCELLATION/CHANGES. Notwithstanding the issuance of tickets through this website, the venue and/or promoter may cancel any event. Also, the venue operator and/or event promoter may change the scheduled performers or change the event date without notice, and any such change will not be considered a cancellation of the performance. Where events are held at outdoor venues, the risk of inclement weather is assumed by the Customer. Events may be held regardless of weather conditions, as determined by the venue operator and/or event promoter. In the event that a promoter offers to refund the base ticket price of the canceled event, the customer must make the request for refund no later than 10 business days of the originally scheduled date. In the event that a performance is rescheduled and the base price refunds are authorized by the promoter, any refund request must be made to Front Gate Tickets prior to the show and all tickets must be returned to Front Gate Tickets no later than 10 business days after the rescheduled date/and or refund request whichever is earlier. Front Gate Tickets is entitled to retain all fees collected through this website for services that it performs in taking orders and delivering tickets, including shipping, handling and service charges, regardless of whether a show is rescheduled or canceled.

Customer Response • Aug 18, 2020

Complaint: ***

I am rejecting this response because the only option given to me is to try and sell

my tickets for a loss. What a bunch of crooks. Terrible customer relations and a shady way to run a business.

Hope I helped pay for your sneaky lawyer fine print.

Sincerely

A little over a week ago I attempted to purchase two tickets for the *** Festival in Colubia Missourie. Each time I attempted to buy tickets it came up as a error and to try again. I tried a number of times with two separate cards. Eventually I rang the ticket agency in America and they tries to no avail. I then went to ring the bank who informed me that there were a total of 4 transactions which were now in pendi ng and that the mistake was no on their part. They cancelled the final transaction as by this stage there was not enough funds left in my account. I rang the other credit card and same story a total of 4 transactions were now in pending. I then tried tal*** to the ticket company and sent an email the the concert organisers. Emails back and forward them blaming both my banks my banks blaming them but saying they will deal with the company once money goes through. Meanwhile I have over $2000 which I can not access. Finally yesterday the money returned to my account. I suggested very mildly that perhaps after all this inconvenience perhaps they could give me the tickets but they did not respond. I then asked if I could just have them sort the tickets and I would pay. Again they were not able to help still claiming it was both my banks who were at fault. I then tried to buy the tickets and again the exact same thing happened. I now again have only one transaction this time which has been declined by the company and yet is in pending and inaccessible by me. I have tried to contact the company again but with no response. I would just give up on the tickets and wait for my money to return except that it is a reunion between a group of friends who have not been all together for over 40 years and the others already have their tickets. They all live in either the USA or Canada. I hope you can help.

Trio Presents Response • Jan 22, 2018

Dispute Resolution Department, Revdex.com:

This letter is regarding complaint ***.

I first heard from the customer on Jan 2, a few days after her first attempts at making a ticket purchase. Our reports show activity from her on 2 separate card numbers, Dec 27 - 29, while our offices were closed for the weekend and Holidays, then again on Jan 5.

To assist the customer, I reviewed the customers bank statements. The purchases very clearly showed as pending in her accounts. The large amount held by her bank was due to multiple declined attempts. The customer still insisted that we return her money to her, even after several attempts to explain that her bank still had her money and it should be accessible to her within the next few days. Her bank and card company should be able to assist her with her funds.

Then I checked all our avenues to make sure the purchase had been declined on every level, all confirmed the declined purchase.
Ticketing company, all purchases show as declined.Payment Gateway, all purchases show as declined (please see print out).Merchant Processor, no record of customer, purchases did not make it to this step in the process.Our bank statements, no funds collected from either of the customers card numbers.
I looked up each transaction in our payment gateway and detailed the reason for the decline to the customer:
Card ending: ***, all 15 transactions - “Card declined by issuer - Contact card issuer to determine reason.” I explained that in my experience with other customers, this was usually because the card issuer thought it was a fraudulent purchase. I recommended that she contact the company to let them know she was going to make the purchase and then try again.Card ending in ***, all 4 transactions- “Declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface.” I suggested the customer confirm that the billing address being entered into our system matched the billing address on file with the bank. The customer did not confirm.
The customer then asked me to push the transactions through. It’s not in my power (or best interest) to push any transactions through our system, especially if the card issuer is declining the purchase. I asked the customer to please wait for all pending transactions to clear and then contact her card company to alert them to the purchase and get back with me. The customer insisted it was our fault and that she wasn’t going to attend the event anymore. I discontinued contact with her at this time.

Please see attached email documentation.

Sincerely

Customer Response • Jan 23, 2018

Complaint: ***

I am rejecting this response because: I spoke on several occasions to both banks. Two completely different bank and they were also in agreement that neither had rejected the sale and that was definitely not their fault. They could not do anything about it until the money had been accepted or rejected by the ticket people. While I do not think the company was trying to do anything dishonest I do thin their response was less than adequate. I was without access to my money for over a week and it was very inconvenient. One of the people going with us told me that she had had a similar problem when other friends of hers from outside the USA had tried to purchase their tickets. She has now bought my tickets from over there without incident. I feel the company refused to take any responsibility for my inconvenience and it seems unlikely to me that both banks would be at fault and being dishonestly saying that they had approved the tickets and that is why my money was in pending if in fact that was not true.

Sincerely

Trio Presents Response • Feb 06, 2018

Additional information provided by the customer in the rejection of our response stated that they spoke on several occasions to both banks, but information we requested was never communicated to us.

In a conversation on January 2 at 4:10pm, the customer states they have talked to *** about the status of the payments, which the bank said they had debited from the account (The transaction showed as pending on the statements) and they had not talked to ***.

In our response at 4:27pm, we suggest calling the company to alert them to the transaction and to confirm the address listed on file at the bank, our fraud detection system requires these to match.

The customer then responds at 5:12pm saying they’ve talked to their bank, but never addresses the requests for alert of the purchase or confirmation of the address, only continues to insist that we have their money.

At 5:31pm, I state, and still want to make very clear, never at any time did we have the customer’s money. The transaction was declined immediately by our system (due to our fraud detection system) and the customers own bank. I provided documents showing the declines to the client through email conversation and in my original response to complaint ***. As for the pending transactions limiting access to the clients money, this was not in any way our doing. Credit/debit card transactions are much more complicated than the instantaneous authorizations customer’s generally see, including holds put on funds to ensure the customer still has sufficient funds as processing continues. This is not unique to us or our processing system. Again, none of the transactions initiated by the customer made it through the authorization phase of the the transaction, so no money of the customer’s ever made it anywhere near our accounts.

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Address: 201 W Broadway Bldg 3 Ste C, Columbia, Missouri, United States, 65203-3842

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