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Address: 261 Madison Ave, New York, New York, United States, 10016
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Address: 261 Madison Ave, New York, New York, United States, 10016
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Web: |
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did a flight throuth *** booking number ***. our trip was cancelled by the national parks when they closed the national parts for the duration of our anticipated stay. I asked for a refund from ***. they refused. went on line BEFORE the flight time and cancelled the trip online and got a screen ( have printed copy) saying that our trip Was CANCELLED, AND THAT A REFUND WOULD BE COMMING WITHIN 30 DAYS. No refund and when I called them they asked me to send the documentation and I did then they sent me an email saying our trip was "currently non-refundable and non-changeable. they had changed our original flight plans on NEUMEROUS occasions. before I was told we WOULD receive a refund.
Hello,
Thank you for contacting ***.
In order to assist you with any queries regarding your booking, I kindly ask you to provide the following information:- Your 10 or 11-digit *** booking number- The passenger’s full name: Surname(s)/First name and Middle name(s)- The passport number- The flight number and the departure date- The cities flying from and to- The email address or the telephone number used during the bookingThis information will allow us to complete a further search of our system.
Our team of customer service advisors is available 24-hours a day. We would be happy to help you.
Thank you for choosing ***.
Best regards,
Darryn
Customer Service Advisor ***
Hotline: ***
Disclaimer: This electronic message transmission contains information from *** and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution, or use of the contents of this information is prohibited. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail.
I been using *** because low prices on hotel I had got my unemployment so I wasnt keeping track of money on *** of July I booked a room they sent me a email saying it charged me but booking didn't go through so I had to book again with promise money would be refunded 24 hours nothing I call I get the run around so I contact bank they say it's a lot of double booking from *** they refuse to return money even for 17th even when I got email stating its there fault they will refund me and screen shots of my bank transaction which clearly shows that I was double book I hear they do this often I can say they stole at least 400 to 500 from account my banks looking into it but someone needs to put a stop to that it's our money
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or *** website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: (US) *** /(UK) *** /(AU)*** /(Global) ***
Service Team
Trip.com
I want to file a complaint with trip.com in regards to my refund for booing # *** & ***. My flight was cancelled and they are using the excuse the airlines to refund my trip. I purchased it from trip.com and not the Philippine Airlines and the airlines told me that I have to deal with trip.com. They say due to covid that it will take up to 90 days BUT I have waited for 120 days and they keep saying that they need more time. Terrible experience and deceiving customer by not paying us back our refund. Many emails sent to them and phone calls but no one will process my refund immediately. I want my refund ASAP
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: (US) ***
*
Service Team
Trip.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
this is not what I am complaining about. I am looking for a refund that I have been waiting for over 4 months for booking #
*** & ***
Trip.com refuses to give my refund back using covid as an excuse, and Philipine airlines has suspended my refund due to their staff being quarantine. Trip.com should refund my money and then they can go ask trip.com to ask for their trefund from Philipine airlines. It is not my problem if you are waiting for Philipines airline to refund you but I made a purchase through trip.com so I want my refund back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: (US) +***
*
Service Team
On February , 2020, at 8:36 we booked two tickets with Trip.com with every intention of going to London, England
but a few weeks later upon learning about the COVID-19 and the travel ban we called to cancel the flight, asking for a refund and was told to wait a while. A second call was made asking again after learning that the ban was still on for no trip out of the country.
The president made this ban, the other reason is we are up in age and have some health issues that upon catching this virus
could be fatal for us. A few weeks later we called again with no results.
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: (US) *** /(UK) *** /(AU)*** /(Global) ***.
Service Team
Trip.com
We have booked out ticket with Trip.com for Etihad Airline Booking number ***. They charged us twice to change the booking whereas they have confirmed clearly on the phone while making these changes that they will charge us only $139 but they charges $900+
We are trying to coordinate with Trip.com for many weeks with no luck of resolving the issue. They are keep dragging the issue, we do have all the communication available to provide, we are also evaluating our options to file the law suite.
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: ***
*
Service Team
Trip.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This complaint is open even before the pandemic emerged, this is not only to cancel the trip it is also about the previous payments you guys have collected from us, also on your website it is very vague as it is not showing any amount what we will return. Once we will submit the refund request you will tell us that there is no return possible due to the ticket policy. I would like you to cancel the ticket and refund our full amount.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: ***
Service Team
Trip.com
Regarding booking number *** I was sent an email on 2/*/2020 stating " we have just got confirmation from the airlines, if you wish to cancel the ticket before flight departure, you will get a full refund of the booking." I was sent another email on 3/*/2020 (30 days after the first email and flight cancalation) stating " we regret to inform you after check with the airline, Arline had reject the refund application due to they do not have special refund policy regarding this ticket. If you wish to voluntarily cancel this ticket, there will be no money to refund." After receiving this email I called customer service and spoke to a super visor who assured me the second email was a mistake and he would refill my request. I called back today ( 3//2020) after checking the trip.com app and it saying my cancellation request was canceled. I spoke to a supervised (Bee) who informed me that Trip.com would not refund me any money and would stand by there second email not there first. I feel that as a company you should stand by what you tell your customers even if it cost you money. Prior to this interaction I would have used trip.com again but at this point I will not.
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: (US) *** /(UK) *** /(AU)*** /(Global) +***.
Service Team
My flight to India was barred because Visas were not allowed. Trip.com did not offer me a refund and when I tried to change the flight showed I would forfeit the ticket. I decided to take my chance with the flight, but then, day of, the flight was changed without my permission. Trip.com still did not make a refund available to me.
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: (US) ***
*
*
Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This answer was useless I am owed a refund and have not received it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear Customer,
Thanks for the email, we are sincerely sorry but currently we are facing large volume of emails in queue, most of which are related to flight bookings. For enquires around free cancellation of flights due to Novel Coronavirus Pneumonia, please go to [My bookings] via App or Trip.com website and apply for cancellation.
If the cancellation complies with rules for full refund, the refund fee will be “0” or “free”. To ensure your travel, you’re advised to submit the application before 48 hours prior to departure. After submission, the booking can’t be restored. If you submit the application within 48 hours prior to departure, please contact us at our 24 hours hotline: (US) ***
Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is aggressively unhelpful and totally misses the point. I tried to contact Trip.com repeatedly in early March to take care of this. No one helped me. Now we are in April and the trip is over. Still no help. Shameful!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely