Triple A RV Center Inc

To Whom it May Concern: I will respond to each situation individuallyWater leak number oneHolding tank leakThis "used" unit was traded into us, and we run it through a thorough inspectionThe test for a holding tank leak is to run it to flood stage(full of water) and let it sit for 3-hours
Which we didNo leaks were found at that timethe ***'s took the unit, and drove hours away from our dealership and set it up to live inAt this point in time, the holding tank did start to leakSo the ***'s called us about itWe did some research and found out that the tank had been replaced by a Camping World dealership in Redding CaliforniaWe contacted the dealer and they informed us that they would contact the ***'s directlyI don't know if they called the ***'s or if the ***'s fixed it themselves, but apparently that issue was fixedWater leak number 2, the washing machineWe removed the dryer to gain better access to the washerWe left the washer in the coach, and ran loads through the washer to try and find the leakWe left the water hooked up to the washer for several hours, and no leaks were detectedWe offered to remove the washer from the trailer, and bench test itThe ***'s declined thatYou must note that when we do a test on these types of situations, we are using proper water pressure regulationWhen the coach leaves our control, we don't know how a customer is using it, if they are using proper pressure regulation, or how they are loading the washerThere could still be a leak, or it could be customer errorWe just don't knowAll we do know is that it did not leak during our tests. The last complaint concerns the customer's refrigerator that had food left in itWhen they dropped off their unit for repairs, they did "not" inform us of any food left in the refrigerator. The service writer just happened to notice that the refrigerator was onHe looked inside, and called Mr*** and notified himMr. *** told the service writer that he had removed all the food he wanted saved in the frig, and that he wasn't worried about what was leftMr*** asked that we make sure that the refrigerator was still on, and that he had plenty of propane, and to leave it running on propaneWe did thatWhile the other repairs were being performed, we kept the unit plugged in to keep the batteries charged( The refrigerator needs both propane, and fully charged batteries to properly function.) So, based on the conversation with Mr***, we did what he requestedFor your information, we have a large sign posted in our service department stating that we will not be responsible for any food left in a refrigeratorSo, not only did Mr*** not tell us about the food, he also did not heed the warning of the sign posted right in front of himWe have anywhere from to units in for repair during the summer months, and for us to keep track of units with food in them is not going to happenDuring the course of these repairs, we have been in contact with the ***'s, and have multiple e-mails to document the discussionsI have these available upon request(Email me and I will forward them to youThere is quite a number of them, in thread, so I was unable to attach them to this response) I will also tell you that my employees have had to endure extensive verbal abuse from Mr***, for which his wife defends as the result from some medical issuesWe strive to maintain a level of professionalism with all of our customers, and even proceeded to assist the ***'s after enduring one of his many outburstsWe have e-mails of his wife being apologetic about his outburstsWe sincerely apologize for the food spoiling in the ***'s refrigerator, but we tried to resolve the situation based on providing notification to the ***’s about their foodHe knew it was full of food, we notified him that it was full of food, and he stated that he wasn't worried if it got ruinedAs for being called liars, and charging for those lies, we did not lie to youWe informed you at every step of the repair process, we went above and beyond to assist you from hours away, when you had the trailer at your locationWe contacted Camping World on your behalf, as they had done the warranty work on that coachAnd judging by the number of customer service rewards that line our walls, and in our trophy case proves that we are no "joke," as you accuse us ofMaybe, just Maybe,,, we are not the problem hereBarney L***, Owner

To Whom it May Concern: I will respond to each situation individually. Water leak number one. Holding tank leak. This "used" unit was traded into us, and we run it through a thorough inspection. The test for a holding tank leak is to run it to flood stage(full of water) and let it sit for 3-4 hours....

Which we did. No leaks were found at that time. the [redacted]'s took the unit, and drove 5 hours away from our dealership and set it up to live in. At this point in time, the holding tank did start to leak. So the [redacted]'s called us about it. We did some research and found out that the tank had been replaced by a Camping World dealership in Redding California. We contacted the dealer and they informed us that they would contact the [redacted]'s directly. I don't know if they called the [redacted]'s or if the [redacted]'s fixed it themselves, but apparently that issue was fixed. Water leak number 2, the washing machine. We removed the dryer to gain better access to the washer. We left the washer in the coach, and ran 3 loads through the washer to try and find the leak. We left the water hooked up to the washer for several hours, and no leaks were detected. We offered to remove the washer from the trailer, and bench test it. The [redacted]'s declined that. You must note that when we do a test on these types of situations, we are using proper water pressure regulation. When the coach leaves our control, we don't know how a customer is using it, if they are using proper pressure regulation, or how they are loading the washer. There could still be a leak, or it could be customer error. We just don't know. All we do know is that it did not leak during our tests. The last complaint concerns the customer's refrigerator that had food left in it. When they dropped off their unit for repairs, they did "not" inform us of any food left in the refrigerator. The service writer just happened to notice that the refrigerator was on. He looked inside, and called Mr. [redacted] and notified him. Mr. [redacted] told the service writer that he had removed all the food he wanted saved in the frig, and that he wasn't worried about what was left. Mr. [redacted] asked that we make sure that the refrigerator was still on, and that he had plenty of propane, and to leave it running on propane. We did that. While the other repairs were being performed, we kept the unit plugged in to keep the batteries charged. ( The refrigerator needs both propane, and fully charged batteries to properly function.) So, based on the conversation with Mr. [redacted], we did what he requested. For your information, we have a large sign posted in our service department stating that we will not be responsible for any food left in a refrigerator. So, not only did Mr. [redacted] not tell us about the food, he also did not heed the warning of the sign posted right in front of him. We have anywhere from 50 to 75 units in for repair during the summer months, and for us to keep track of units with food in them is not going to happen. During the course of these repairs, we have been in contact with the [redacted]'s, and have multiple e-mails to document the discussions. I have these available upon request. (Email me and I will forward them to you. There is quite a number of them, in thread, so I was unable to attach them to this response) I will also tell you that my employees have had to endure extensive verbal abuse from Mr. [redacted], for which his wife defends as the result from some medical issues. We strive to maintain a level of professionalism with all of our customers, and even proceeded to assist the [redacted]'s after enduring one of his many outbursts. We have e-mails of his wife being apologetic about his outbursts. We sincerely apologize for the food spoiling in the [redacted]'s refrigerator, but we tried to resolve the situation based on providing notification to the [redacted]’s about their food. He knew it was full of food, we notified him that it was full of food, and he stated that he wasn't worried if it got ruined. As for being called liars, and charging for those lies, we did not lie to you. We informed you at every step of the repair process, we went above and beyond to assist you from 5 hours away, when you had the trailer at your location. We contacted Camping World on your behalf, as they had done the warranty work on that coach. And judging by the number of customer service rewards that line our walls, and in our trophy case proves that we are no "joke," as you accuse us of. Maybe, just Maybe,,, we are not the problem here. Barney L[redacted], Owner