Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We do not accept the offer submitted by [redacted] ***, Attorneys at Law representing Triple K FenceThe original response from Triple K Fence, via their law firm stated, “It appears Ms [redacted] is attempting to exert pressure on Triple K Fence to obtain relief (free work) she is not entitle to under the law by submitting complaints to the Revdex.com that could damage Triple K Fence’s reputation and status within the communityFor these reasons, Triple K Fence’s reliability report and status with the Revdex.com should not be affected by this matter, and we request that the complaint filed by Ms [redacted] be dismissed and closed.” The response went on to say that I and my husband were trying to achieve the objectives of harassing and intimidating Triple K Fence by calling and we are directed to cease and desist all contact with representatives of Triple K FenceAlso if we want to take the matter any further, we may do so in a court of law where the law firm, writing the response on behalf of Triple K Fence, will vigorously defend the position of Triple K Fence Given the response from Triple K Fence, Inc(via their law firm) we realized that we had to seek other options to resolve the location of the fence on our property that was improperly installed by Triple K Fence and we were given a deadline to move the location of the fence within code (off the drain easement) by the [redacted] Therefore, we sought the assistance of another provider to properly and professionally handle the situationFurthermore, after reading the first response by Triple K Fence (via the letter mailed and emailed to us by the law firm representing Triple K Fence), we no longer had confidence in this firm because in addition to the fence being improperly installed, and the manner in which we were treated as well as the negative comments in the letter regarding our character; it was clearly stated that Triple K Fence had no intention of resolving the matter; therefore, we had no other option but to seek services elsewhere Respectfully, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Once the construction is completed it will not be possible to adjust the fence in the areas that need to be adjusted We are also expecting rain on Sun, Mon and Tuesday once it has rained the dry concrete will harden and will not allow adjustments The missing caps have also not been addressed
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see attached signed response with supporting documentsBelow is the written text of the response attached submitted:The response received from Triple K Fence, Incis not an acceptable response to our complaint and offers no resolution to the fence that Triple K Fence, Incimproperly installed without an approved permit on our property in Fredericksburg, VirginiaThe following reasons are detailed below.- The response from Triple K Fence, Incstates that they had no way of knowing an approved permit was not obtained, which is required for installation in FredericksburgAs the hired contractor Triple K Fence, Incknew that they did not obtain the permit for the fence installation, so they should have requested (from the tenant that hired their firm) to see the approved permit by the [redacted] The permit indicates where the fence is to be installedIf this step had been completed the fence would not have been improperly installed by Triple K Fence, Incand would not have been installed out of code (over the storm drain easement) in the [redacted] - Triple K Fence, Incsubmitted a quote document to our property manager to repair the installationEven though the quote document was confusing and scratched out in several areas, the document stated a quote of $***.00, feeThe document states Repair, for the owner to mark exact location, and the line “Permit” on the document has the field HOA written-in, which is incorrect In addition the word “Repair”, as written on the document, indicates the initial installation is in need of correctingBefore signing any documents and paying any money for repair work to be completed, either my husband or our designee (property manager) would need to ask questions of the contractor When we contacted Triple K Fence, they would not even discuss nor try to come to a reasonable resolution They just kept hanging up on us And my husband never talked with them When he attempted to contact them they put him on hold and after minutes of holding on, someone came to the phone and hung it upThey had no knowledge that he was the one callingThat was very rude and unprofessional- The Department of Professional and Occupational Regulation-Virginia Board of Contractors provides a handbook to consumers regarding what you should know when hiring a contractorOn page of the handbook, the handbook explains that your contractor should obtain any necessary building permitsOn page of the document in the “A Word of Warning” section states: “Anyone who tries to talk you into getting your own building permit is not doing you any favorsLicensed contractors should obtain all building permits, not the consumerThe permit holder becomes the general contractor and assumes responsibility for the overall job – which may include taxes, workers compensation, and other legal liabilitiesUnless you are very experienced in construction, it is best to leave the matters to your licensed contractor – and insist the contractor obtains all necessary building permits.” - A Triple K Fence representative stated to me that as a courtesy to some customers they obtain the permitTriple K Fence, Incdid not provide the courtesy of obtaining the permit for our former tenant that hired their firmTriple K Fence, Incdid not ask to see the required permit before beginning installation of the fence A Triple K Fence, Increpresentative stated to our property manager that they do obtain the permit for work to be doneThe [redacted] (Community Planning and Building Department) explained that Triple K Fence, Incdoes obtain permits all the time to install fencesTriple K Fence, Incmaintains a license with the Department of Professional and Occupational Regulation – Virginia Board of Contractors (License # [redacted] , Class A, May 21, – May 31, 2018)As a licensed professional for several years, I am surprised that Triple K Fence, Incwould refuse to “Repair” the fence that was improperly installed by their firm and as a long standing business in the Fredericksburg community I would think that they would want their best and accurate work reflected in every project to demonstrate professional integrity- Therefore, we want Triple K Fence, Incto repair and re-install the section of the fence that is out of code compliance with the [redacted] and to install the fence in accordance with an approved permit with the [redacted] The corrections must be completed no later than March 2017, in accordance with the extension granted by the [redacted] and this case must not be closed until we the customer are completely satisfiedFailure to take responsibilities for their actions should reflect a negative rating against Triple K Fence, Inc.Please let me know if there is any issue with the submitted attached documentRegards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We do not accept the offer submitted by [redacted] ***, Attorneys at Law representing Triple K FenceThe original response from Triple K Fence, via their law firm stated, “It appears Ms [redacted] is attempting to exert pressure on Triple K Fence to obtain relief (free work) she is not entitle to under the law by submitting complaints to the Revdex.com that could damage Triple K Fence’s reputation and status within the communityFor these reasons, Triple K Fence’s reliability report and status with the Revdex.com should not be affected by this matter, and we request that the complaint filed by Ms [redacted] be dismissed and closed.” The response went on to say that I and my husband were trying to achieve the objectives of harassing and intimidating Triple K Fence by calling and we are directed to cease and desist all contact with representatives of Triple K FenceAlso if we want to take the matter any further, we may do so in a court of law where the law firm, writing the response on behalf of Triple K Fence, will vigorously defend the position of Triple K Fence Given the response from Triple K Fence, Inc(via their law firm) we realized that we had to seek other options to resolve the location of the fence on our property that was improperly installed by Triple K Fence and we were given a deadline to move the location of the fence within code (off the drain easement) by the [redacted] Therefore, we sought the assistance of another provider to properly and professionally handle the situationFurthermore, after reading the first response by Triple K Fence (via the letter mailed and emailed to us by the law firm representing Triple K Fence), we no longer had confidence in this firm because in addition to the fence being improperly installed, and the manner in which we were treated as well as the negative comments in the letter regarding our character; it was clearly stated that Triple K Fence had no intention of resolving the matter; therefore, we had no other option but to seek services elsewhere Respectfully, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Once the construction is completed it will not be possible to adjust the fence in the areas that need to be adjusted We are also expecting rain on Sun, Mon and Tuesday once it has rained the dry concrete will harden and will not allow adjustments The missing caps have also not been addressed
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see attached signed response with supporting documentsBelow is the written text of the response attached submitted:The response received from Triple K Fence, Incis not an acceptable response to our complaint and offers no resolution to the fence that Triple K Fence, Incimproperly installed without an approved permit on our property in Fredericksburg, VirginiaThe following reasons are detailed below.- The response from Triple K Fence, Incstates that they had no way of knowing an approved permit was not obtained, which is required for installation in FredericksburgAs the hired contractor Triple K Fence, Incknew that they did not obtain the permit for the fence installation, so they should have requested (from the tenant that hired their firm) to see the approved permit by the [redacted] The permit indicates where the fence is to be installedIf this step had been completed the fence would not have been improperly installed by Triple K Fence, Incand would not have been installed out of code (over the storm drain easement) in the [redacted] - Triple K Fence, Incsubmitted a quote document to our property manager to repair the installationEven though the quote document was confusing and scratched out in several areas, the document stated a quote of $***.00, feeThe document states Repair, for the owner to mark exact location, and the line “Permit” on the document has the field HOA written-in, which is incorrect In addition the word “Repair”, as written on the document, indicates the initial installation is in need of correctingBefore signing any documents and paying any money for repair work to be completed, either my husband or our designee (property manager) would need to ask questions of the contractor When we contacted Triple K Fence, they would not even discuss nor try to come to a reasonable resolution They just kept hanging up on us And my husband never talked with them When he attempted to contact them they put him on hold and after minutes of holding on, someone came to the phone and hung it upThey had no knowledge that he was the one callingThat was very rude and unprofessional- The Department of Professional and Occupational Regulation-Virginia Board of Contractors provides a handbook to consumers regarding what you should know when hiring a contractorOn page of the handbook, the handbook explains that your contractor should obtain any necessary building permitsOn page of the document in the “A Word of Warning” section states: “Anyone who tries to talk you into getting your own building permit is not doing you any favorsLicensed contractors should obtain all building permits, not the consumerThe permit holder becomes the general contractor and assumes responsibility for the overall job – which may include taxes, workers compensation, and other legal liabilitiesUnless you are very experienced in construction, it is best to leave the matters to your licensed contractor – and insist the contractor obtains all necessary building permits.” - A Triple K Fence representative stated to me that as a courtesy to some customers they obtain the permitTriple K Fence, Incdid not provide the courtesy of obtaining the permit for our former tenant that hired their firmTriple K Fence, Incdid not ask to see the required permit before beginning installation of the fence A Triple K Fence, Increpresentative stated to our property manager that they do obtain the permit for work to be doneThe [redacted] (Community Planning and Building Department) explained that Triple K Fence, Incdoes obtain permits all the time to install fencesTriple K Fence, Incmaintains a license with the Department of Professional and Occupational Regulation – Virginia Board of Contractors (License # [redacted] , Class A, May 21, – May 31, 2018)As a licensed professional for several years, I am surprised that Triple K Fence, Incwould refuse to “Repair” the fence that was improperly installed by their firm and as a long standing business in the Fredericksburg community I would think that they would want their best and accurate work reflected in every project to demonstrate professional integrity- Therefore, we want Triple K Fence, Incto repair and re-install the section of the fence that is out of code compliance with the [redacted] and to install the fence in accordance with an approved permit with the [redacted] The corrections must be completed no later than March 2017, in accordance with the extension granted by the [redacted] and this case must not be closed until we the customer are completely satisfiedFailure to take responsibilities for their actions should reflect a negative rating against Triple K Fence, Inc.Please let me know if there is any issue with the submitted attached documentRegards, [redacted]