Triple K

I bought multiple Seecamp 32 mags. Shipping time was fine, price was a little higher than the (often out of stock) factory mags. The base plate of the triple k mags was plastic and had a built-in finger extension. I didn't really like that on what's basically a pocket pistol and the extension was not mentioned on the website at the time I purchased.

The magazines are pretty low quality. Two had base plates that would slide forward about a 16th of an inch before catching on a tab, one was quite tight but at least wouldn't move, and another shot the base plate off when I was cutting open the plastic bag it came in. The ones with the loose base plates also pick up the mag release at a different spot than the ones with the tighter plates so they sit too far down in the gun and won't cycle. Lesson learned here, I would never consider these again if there was any other option at all available to me.

Ordered and received a new Seecamp LWS 32 magazine from TripleK.com. It will not sit flush in my gun. The factory magazine fits in my gun just fine. When I asked TripleK to return it for a refund, they said I must ship it back and pay the return shipping with no reimbursement. I asked for a shipping label and they are ignoring me now. So now I have a magazine that is worthless to me.

I can guess, from the comments made here, that I won't be getting a refund. Now I also know why they are being sold brand-new on ebay. Purchased 2 magazines for a Remington 760. One was so bad, it LITERALLY popped apart when I opened the package, like a rded jack-in-the-box (see photo). The other held together long enough for me to load it. All 10 rounds failed to feed properly. I tried 3 types of ammunition. It would not lock into the receiver and when I finally rammed it home, it wouldn't eject. The rifle was used only by my father and myself and has been very well maintained. I cannot speak for the quality of their other products - I have only tried these.

I ordered a pair of grips from them a year ago. After several weeks I emailed them and asked for an expected ship date. That was on October 31, 2019. They replied, "our order
should be ready to be shipped out in the next 7 business days approx."
Today is October 31, 2020 and still nothing. This company is a scam outfit.

I am writing you to inform that after you attempted to contact the company of record on the second attempt, the package did finally arriveTo be honest, I am thinking they did not have any intentions of responding to my complaint and your inquiry submittedAs I had wrote, I believe in the original
complaint, this company really needs to implement better consumer relations within managementAll the way down to the lower echelons as wellAbsolutely no clear concerns if a customer calls to indicate that an item has not been receivedI think that they have gotten so comfortable of using the excuse of stating that it is not the company who is at fault for the way that the USPS handles mailIf the mail hasn’t moved, or if the tracking number shows that the package hasn’t even be delivered to a postal locationIt is apparent that this is the norm to state to customers that the package was sent and should eventually arrive.What I believe is happening by management (and this is speculation that is somewhat believable however)The company falls behind on orders on a regular basis towards any given holidayThey then charge up customers credit cards prior to leaving for the holiday periodThen send each one off an Email indicating item was fulfilled and tracking should be received soonThey want to wrap things up quickly and go home to their loved onesIn another day or so after the first Email comes, the second one comes with a USPS tracking numberWhen the customer crosschecks this given number on the USPS web site it indicates that the information was received but the item and is awaiting to be yet receivedWhen after seeing this on the USPS web site, the customers start calling just right after the holidays asking where are their packages? They most likely have not been sent as the Email sent to each individual has indicated.Each customers keep calling and making inquiries, and this becomes apparent this is happening because I was told this when I calledApparently the orders have not actually been fulfilled, or there is a lack of products on hand at any given time just prior to the holidaysWhen I called to make my inquiry it seemed as if they wanted me to believe that of all the packages sent out in the U.Sjust prior to Christmas, that theirs were the only ones that were not being shown as handed over to any location, or even updated in the USPS systemI was told that many of the other customers who had orders that were also mailed at the same time, were just now getting theirsOr they that they would receive them in the next days, and I should receive mine soon alsoWhen I stated the package had a 2-day delivery option and it had been over two weeks already, I was simply told that it wasn’t them but the USPS.After my second and third inquiries it really became apparent that something was remiss and my package was not sentThere really was no apparent concerns, no double checking to ensure the order was actually fulfilled, absolutely nothingWhat I believe happened was that after returning from the holidays, the company went into overdrive filling past due ordersThey then put the original shipping labels submitted electronically to the USPS prior to the holidays, on each of the packages to make them all seem as if they had been in prolonged transitIf things have really happened as I have indicated, then this is clearly unethical and considered against the lawWhat would the company do if I just happened to be a multi-billion dollar company wanting a several million dollar a year order, and I was testing how things were handled? I can’t imagine how many customers they are losing per year, the way things are handled with quality customer serviceAt any rate, I surely have learned my lesson with this particular company.Thank you for your commitment to consumers, it is greatly appreciated.Sincerely,*** ***

I am writing you to inform that after you attempted to contact the company of record on the second attempt, the package did finally arriveTo be honest, I am thinking they did not have any intentions of responding to my complaint and your inquiry submittedAs I had wrote, I believe in the original
complaint, this company really needs to implement better consumer relations within managementAll the way down to the lower echelons as wellAbsolutely no clear concerns if a customer calls to indicate that an item has not been receivedI think that they have gotten so comfortable of using the excuse of stating that it is not the company who is at fault for the way that the USPS handles mailIf the mail hasn’t moved, or if the tracking number shows that the package hasn’t even be delivered to a postal locationIt is apparent that this is the norm to state to customers that the package was sent and should eventually arrive.What I believe is happening by management (and this is speculation that is somewhat believable however)The company falls behind on orders on a regular basis towards any given holidayThey then charge up customers credit cards prior to leaving for the holiday periodThen send each one off an Email indicating item was fulfilled and tracking should be received soonThey want to wrap things up quickly and go home to their loved onesIn another day or so after the first Email comes, the second one comes with a USPS tracking numberWhen the customer crosschecks this given number on the USPS web site it indicates that the information was received but the item and is awaiting to be yet receivedWhen after seeing this on the USPS web site, the customers start calling just right after the holidays asking where are their packages? They most likely have not been sent as the Email sent to each individual has indicated.Each customers keep calling and making inquiries, and this becomes apparent this is happening because I was told this when I calledApparently the orders have not actually been fulfilled, or there is a lack of products on hand at any given time just prior to the holidaysWhen I called to make my inquiry it seemed as if they wanted me to believe that of all the packages sent out in the U.Sjust prior to Christmas, that theirs were the only ones that were not being shown as handed over to any location, or even updated in the USPS systemI was told that many of the other customers who had orders that were also mailed at the same time, were just now getting theirsOr they that they would receive them in the next days, and I should receive mine soon alsoWhen I stated the package had a 2-day delivery option and it had been over two weeks already, I was simply told that it wasn’t them but the USPS.After my second and third inquiries it really became apparent that something was remiss and my package was not sentThere really was no apparent concerns, no double checking to ensure the order was actually fulfilled, absolutely nothingWhat I believe happened was that after returning from the holidays, the company went into overdrive filling past due ordersThey then put the original shipping labels submitted electronically to the USPS prior to the holidays, on each of the packages to make them all seem as if they had been in prolonged transitIf things have really happened as I have indicated, then this is clearly unethical and considered against the lawWhat would the company do if I just happened to be a multi-billion dollar company wanting a several million dollar a year order, and I was testing how things were handled? I can’t imagine how many customers they are losing per year, the way things are handled with quality customer serviceAt any rate, I surely have learned my lesson with this particular company.Thank you for your commitment to consumers, it is greatly appreciated.Sincerely,*** ***

Review: Ordered products from company paid with cc prior to shipment notification sent 12/14/2015. USPS tracking sent through stamps.com. Tracking shows on stamps.com and USPS web sites Pre-Shipment Info Sent "Only". Package was 2-day priority mail with insurance. On 12/23/2015 had not received package and contacted company in regards. USPS web site still showed only the shipping information sent electronically. I spoke with a customer service rep. at business and told all customers packages being shipped through USPS showed only the pre-shipment information being entered into their system. She further indicated other customers who also had orders shipped same time period were just now receiving packages, I should have mine in another day. Mentioned package charged to cc was 2-day delivery. Asked to speak with shipping department, wanted more clear answer, more specifically if package had actually been shipped (Person telling me info didn't ask name or other information). Put through to automated voicemail of person in charge of shipping department. Gave name, address, phone number, and described order (no order number with any associated orders with this company). Good indicator of how disorganized this company is. Today 12/29/15 called again. Prior called USPS, stated item has not been received from company. Triple K says item shipped-out of their control, not 1 person would check/confirm item actually fulfilled by any means whatsoever. USPS told me tracking number is "pre-shipping information only", and item not received from company. Person I spoke with today was very unprofessional, and insist he has no further information. Couldn't/Wouldn't tell me if it was a confirmed item shipped or not, wouldn't bother to check. Didn't even care when I mentioned cc fraud or Revdex.com Complaint. Everything scripted, as with 1st contact. Company has absolutely no integrity, very untrustworthy, conducts business in unprofessional manner. No customer service pride whatsoever, doesn't careDesired Settlement: Want reimbursed 2-day ship cost charged to cc & item sent with verified shipment confirmation. I feel that this company at the least owes me the 2-day priority mail charged to my credit card. Since this isn't a confirmed shipped item and stated as not being received by the USPS, and since the company refuses to even check to see if item has/hasn't been actually shipped, I would like shipping reimbursed. I get charged by cc company interest on my payment, I feel it is only fair that the charge for shipping be either returned in full or discounted. I know this has little outcome on my complaint, however I feel company needs some serious customer service relations classes for its employee's. It's baffling why a large company wouldn't have a better order confirmation/shipping process. At least require shipping department to assign order numbers on each customer so orders can be better tracked. Improve customer relations, this is relayed and perceived by others with online feedback.

Consumer

Response:

I am writing you to inform that after you attempted to contact the company of record on the second attempt, the package did finally arrive. To be honest, I am thinking they did not have any intentions of responding to my complaint and your inquiry submitted. As I had wrote, I believe in the original complaint, this company really needs to implement better consumer relations within management. All the way down to the lower echelons as well. Absolutely no clear concerns if a customer calls to indicate that an item has not been received. I think that they have gotten so comfortable of using the excuse of stating that it is not the company who is at fault for the way that the USPS handles mail. If the mail hasn’t moved, or if the tracking number shows that the package hasn’t even be delivered to a postal location. It is apparent that this is the norm to state to customers that the package was sent and should eventually arrive.

I returned a magazine several years ago and have been trying to get Triple K to tell me they had received it. I even provided them a copy of the e-mail saying to send the magazine to them without an RMA. Finally today, after 3 years and several other orders, I found out that they will not refund the magazines.

They sent the wrong magazines. Took three weeks to respond, I sent the mags back, they kept $10.00 of my hard earned money for a mistake they made! I guess this is how they have stayed in business so long. Would not recommend TripleK to anybody!

Review: Placed order on 10/30/2013 for a Gun Magazine #[redacted]R Qty. 2

Received email from [redacted] Arroyo that order was backordered 90-120 days.

On 2/5/2014 emailed [redacted] Arroyo to check on the status of the order. No answer returned.

5/7/2014 called and talked to operator and asked about status of order which she transferred me to Ext. 117 where no "live" person answered but was told by an answering machine to leave details, which I did.

5/8/2013 called to see why no one returned my call or email. Asked to talk to a manager. Operator transferred me to a woman, who I told my story to and she told me that I was on backorder for 45 days. I told her that I already had waited 6 MONTHS. She said "all I can tell you that it's on backorder for 45 days". I asked could she give me a date when I could expect to receive my order and she was getting upset and again said! "All I can tell you it's on backorder for 45 days". At this point with her getting short tempered with me and not explaining to me why it has taken so long and no answers to my emails or phone messages I told her to cancel my order. She then told me in a irritated voice "I will cancel your order. I said 6 months was long enough to wait for any order, which she replied "I WILL CANCEL YOUR ORDER ". Then that was the end of the call...no thank you for your order, no sorry that we could not help. No good bye.Desired Settlement: I do not want to or have any desire to deal with this manufacturer again. I think they have poor business practices for a company that has been in business since 1967 ( which is one of the factors in why I chose this company). I want an apology from them and want other potential customers to know that because of the poor service and handling of my order for them to BEWARE of this may happen to them.

Review: I placed an order for a FEG SMC cartridge made by KBI on 1/16/I completed the order using my credit cardThat same day, I received an email confirmation of my order with the total charges coming to $to include shipping charges of $On 1/21/2013, I received the following email:
From : [redacted]
Subject : Triple K
To : [redacted]
Mon, Jan 21, 02:PM
Dear Customer,
Due to an unprecidented increase in orders, please be patient as we fill
orders and produce sufficient quantities of magazines and leather products
to take care of an ever increasing backlogWe greatly appreciate your
business, and do appologize for this inconvenienceE-mail responses and
phone calls may lack our excellent customer service as we are working to
input, and ship your orderWe do not charge any credit cards until
orders are shipped, if you see a charge, that means your order is on it's
way! Unfortunately, calls and e-mails will only slow us up, so please
wait to hear from usFurthermore, some of the more obscure will have
increased wait times as we concentrate our production on those items which
are currently are in exceedingly high demand
Thank you very much for your understanding
End of email
Several days and weeks went by and I had not received my orderI emailed multiple times and received no further responsesI gave up on the order as I had not been charged for it on my cardIn fact, in my last correspondence to them on that note, I told them to cancel the orderOn 2/14/14, I received an email saying that my package was in route via USPS priority mailI sent them a response saying that I had canceled the orderI received no word backI received the package and my credit card has been chargedI no longer had the gun that I ordered the clip for but had given it to my brother in lawI did not return the clip in fear that I would have no clip and no refund because I never get a responseI sent them another email describing my frustration and asking for creditAgain, I heard no word back.Desired Settlement: I want a refund to my card of at least the shipping charge of $and at least half the price of the itemThe order was fulfilled over a year later and my card was charged without obtaining further authorization

Review: I placed an order with this company. About 3 weeks later they charged my credit card. A couple days after this my product arrived(wrong color sent to me). I called them to let them know. They tried to make it sound like my fault. Finally I was told to ship wrong product back with a note requesting a refund for shipping. Three weeks later no refund posted. Call them again, They say sorry for delay, we are really busy at this time... Will be taken care of in day or two. Waited another week, still no refund, call again. After talking to them for a few minutes decided I didnt like the way the transaction was going and requested that they cancel my order and issue a full refund. They say ok will take care of today. Wait another week and call them again requesting my refund. They tell me it will be posted by Friday, its not. Call on monday, ask for [redacted]( the one in charge of issuing refunds), given her voicemail. leave message for her to call me asap with an update as to when I will receive refund. No call back. Call again Tuesday (today) and same thing Left message with no response.Desired Settlement: I want my refund yesterday. Doing business with this company has been HORRIBLE!

Business

Response:

Krasne’s Inc.

DBA Triple K Manufacturing

2222 Commercial Street

San Diego, CA 92113

April 25, 2013

Revdex.com of San Diego

4747 Viewridge Ave Suite 200

San Diego, CA 92123

Re: [redacted] David

[redacted] Lexington,

KY 40515

To Whom It May Concern:

This letter is in

response to a complaint filed by the above-mentioned customer. Mr. [redacted] placed an order with us over

the Internet on January 10, 2013 for a holster with a black finish. When the order was entered into our system it

was inadvertently entered as a holster with a walnut oil finish. The item was shipped from our warehouse on

January 15, 2013 and his credit card was charged on the same day for $86. He returned the holster and we received it on

January 28, 2013. He requested an

exchange for a black holster and a refund for his $8 of return shipping. The request for a refund for return

shipping was filed with the new order and wasn’t sent to the refund desk. Mr. [redacted] became frustrated about his

treatment by our company and requested a full refund. He was refunded for his original order on

March 22, 2013. As I was reviewing this

customer’s history, I noted that he has not yet been refunded for his return

shipping and that $8 will be credited tomorrow morning. We are truly sorry that his experience with

our company was fraught with errors. We

have no excuse and will use this case as a training experience for our staff. If you have any questions please let us know.

Thanks,

Controller

###-###-####

Review: Their website shows the item for purchase not once mentioning it will be on backorder/out of stock like any other website I looked at. After placing my order they respond 2 days later stating the item will be shipped in 90 to 120 days due to it not being in stock. In 90 to 120 days the item I need will no longer be needed.Desired Settlement: I would just like to have the rifle magazine I ordered before hunting season starts on November 23, 2013.

Review: I purchased 3 CZ 75 Magazines upon arrival the magazines were defective wouldn't function as they should would jam and not feed correctly. After reaching out to their customer service I spoke to [redacted] on Sept 21st 2014 he advised I return the products which I did tracking number confirms they were delivered Sept 27th it is now Nov 20th I have received no replacement product or refund. I have repeatedly emailed both [redacted] and their direct customer service email with no response whats so ever.Desired Settlement: Refund my Money! You have my products/ property as you requested I returned them, now you can give be back my money!