Triple R Home Improvements

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

This email is in response to the case number listed above[redacted] and her mother [redacted] hired us to come in and raise the flooring in the kitchen They also were looking to have outside work to be completed after the floor was being raised I expressed at the time that the estimate was being provided that we did not know what we were getting into as there was no craw space to be able to see under the flooring, and did not know what actual damage had occurred The original estimate of $was given for the raising of the flooring only We required that half be paid up front for materials and labor for the guys helping us We were given the half up front and proceeded to buy the material Then started work.We removed the sub flooring from the kitchen and began to use a jack to raise the house As we began raising the house we removed any of the old material that was not being allowed to keep the house up We then placed concrete in the holes 4" thick We then placed concrete blocks on top to hold the room up We had to go back and forth for to try to level the flooring out Upon raising the flooring we noticed that the room started to creak and crack We decided to let the customer know that the room would become unstable if we continued They agreed to stop We told them that since we could not complete the job, they did not owe us the remainder of the money Essentially the other $ They agreed, but still felt like we were owed something since we had worked for days there Amber sent in the mail $ We appreciated their hospitality The next thing we know, I receive an email that Amber was not satisified with the work and requested the $back She had gone in and removed the sub flooring that we had reinstalled and went under herself and stated that we did not place any concrete under the blocks Which is absolutely not true Then she showed where we shimmed the blocks to meet to the walls This is correct Again like I said, if we had gone any further we could have made the room unstable I sent her the $backWe then get notice that she wants all of the $back I told her I would be willing to give her the money back but due to the winter, money was tight and I had used it to buy the materials and pay the two guys We as a company did not make any money on this what so ever I was finally in a position to pay her her money back But thinking about working for days over there, and she will tell you they were not full days We arrived at 8:and we had to be out per her mother by We were over there for days, running back and forth and getting materials, and disposing of old materials, which came out of pocket too I decided that I would give her half of the money back that she had originally gave us After all we did work I did send a letter stating that if she accepted the check for the $that all business would be concluded and otherwise satisfied She cashed the check then proceeded to contact Revdex.com and another review online I will be more than happy to give her, her money back all $This is only to satisfy someone who wanted something for nothingShe also has all the access materials that were left Which is fine I will be more than happy to take a loss on this job

This email is in response to the case number listed above.
new roman', 'new york', times, serif;">[redacted] and her mother [redacted] hired us to come in and raise the flooring in the kitchen.  They also were looking to have outside work to be completed after the floor was being raised.  
I expressed at the time that the estimate was being provided that we did not know what we were getting into as there was no craw space to be able to see under the flooring, and did not know what actual damage had occurred.  The original estimate of $5900.00 was given for the raising of the flooring only.  We required that half be paid up front for materials and labor for the guys helping us.  We were given the half up front and proceeded to buy the material.  Then started work.
We removed the sub flooring from the kitchen and began to use a jack to raise the house.  As we began raising the house we removed any of the old material that was not being allowed to keep the house up.  We then placed concrete in the holes 4" thick.  We then placed concrete blocks on top to hold the room up.  We had to go back and forth for to try to level the flooring out.  
Upon raising the flooring we noticed that the room started to creak and crack.  We decided to let the customer know that the room would become unstable if we continued.  They agreed to stop.  We told them that since we could not complete the job, they did not owe us the remainder of the money.  Essentially the other $2450.  They agreed, but still felt like we were owed something since we had worked for 4 days there.  Amber sent in the mail $625.  We appreciated their hospitality.   
The next thing we know, I receive an email that Amber was not satisified with the work and requested the $625 back.  She had gone in and removed the sub flooring that we had reinstalled and went under herself and stated that we did not place any concrete under the blocks.  Which is absolutely not true.  Then she showed where we shimmed the blocks to meet to the walls.  This is correct.  Again like I said, if we had gone any further we could have made the room unstable.  I sent her the $625 back. 
We then get notice that she wants all of the $2450 back.  I told her I would be willing to give her the money back but due to the winter, money was tight and I had used it to buy the materials and pay the two guys.  We as a company did not make any money on this what so ever.  I was finally in a position to pay her her money back.  But thinking about working for 4 days over there, and she will tell you they were not full days.  We arrived at 8:30 and we had to be out per her mother by 4.  We were over there for 4 days, running back and forth and getting materials, and disposing of old materials, which came out of pocket too.  I decided that I would give her half of the money back that she had originally gave us.  After all we did work.   
I did send a letter stating that if she accepted the check for the $1200 that all business would be concluded and otherwise satisfied.  She cashed the check then proceeded to contact Revdex.com and another review online.  
I will be more than happy to give her, her money back all $1250. This is only to satisfy someone who wanted something for nothing. She also has all the access materials that were left.  Which is fine.  I will be more than happy to take a loss on this job.

This email is in response to the case number listed above.[redacted] and her mother [redacted] hired us to come in and raise the flooring in the kitchen.  They also were looking to have outside work to be completed after the floor was being raised.  I expressed at the time that the...

estimate was being provided that we did not know what we were getting into as there was no craw space to be able to see under the flooring, and did not know what actual damage had occurred.  The original estimate of $5900.00 was given for the raising of the flooring only.  We required that half be paid up front for materials and labor for the guys helping us.  We were given the half up front and proceeded to buy the material.  Then started work.We removed the sub flooring from the kitchen and began to use a jack to raise the house.  As we began raising the house we removed any of the old material that was not being allowed to keep the house up.  We then placed concrete in the holes 4" thick.  We then placed concrete blocks on top to hold the room up.  We had to go back and forth for to try to level the flooring out.  Upon raising the flooring we noticed that the room started to creak and crack.  We decided to let the customer know that the room would become unstable if we continued.  They agreed to stop.  We told them that since we could not complete the job, they did not owe us the remainder of the money.  Essentially the other $2450.  They agreed, but still felt like we were owed something since we had worked for 4 days there.  Amber sent in the mail $625.  We appreciated their hospitality.   The next thing we know, I receive an email that Amber was not satisified with the work and requested the $625 back.  She had gone in and removed the sub flooring that we had reinstalled and went under herself and stated that we did not place any concrete under the blocks.  Which is absolutely not true.  Then she showed where we shimmed the blocks to meet to the walls.  This is correct.  Again like I said, if we had gone any further we could have made the room unstable.  I sent her the $625 back. We then get notice that she wants all of the $2450 back.  I told her I would be willing to give her the money back but due to the winter, money was tight and I had used it to buy the materials and pay the two guys.  We as a company did not make any money on this what so ever.  I was finally in a position to pay her her money back.  But thinking about working for 4 days over there, and she will tell you they were not full days.  We arrived at 8:30 and we had to be out per her mother by 4.  We were over there for 4 days, running back and forth and getting materials, and disposing of old materials, which came out of pocket too.  I decided that I would give her half of the money back that she had originally gave us.  After all we did work.   I did send a letter stating that if she accepted the check for the $1200 that all business would be concluded and otherwise satisfied.  She cashed the check then proceeded to contact Revdex.com and another review online.  I will be more than happy to give her, her money back all $1250. This is only to satisfy someone who wanted something for nothing. She also has all the access materials that were left.  Which is fine.  I will be more than happy to take a loss on this job.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: 10/15- Hired Triple R to raise kitchen floor to level and complete additional work that would be needed afterward. They assured us that they had done this before and could handle the job, gave us an estimate that included bracing the floor joists while jacking up the floor to level, replacing any rotted wood supports, pouring concrete for footers, erecting concrete columns held in place by mortar or epoxy, repairing the drywall that would be cracked, laying the subfloor back down, and then some exterior work. While jacking up the floor, they immediately crack a floor joist. Using a single level that was approximately one foot long and balancing it atop floor joists (seriously), they explained that the floor went "up and down" and that they were going to place the columns below the joists here and there. I pointed out that the columns needed to go under the band board to support the weight of the wall where the timber it was resting on had rotted. They patiently explained that I was confused and that even in a room as small as her approx. 12X14 ft kitchen, the floor would bow if not supported throughout the middle of the room. I had to press the point to get them to add the support under the side walls. They dug out the rotted timber that the room was built upon, and proceeded to "dig" to pour the concrete footers, lay the block, and relay the subfloor. We left them to it. They nailed the floor down and said they were finished. There was no improvement in the slope. The kitchen was still over 5 1/2 inches lower on one side of the room than the other. Now they said it could not be brought to level without "the whole kitchen caving in," but they were ready to move on to the exterior work. At this point we told them to stop. They were in over their heads, obviously. No hard feelings. They took some money off for not having to replace the drywall or do the outside work. The floor was torn up, the refrigerator in the living room, the pantry in the bedroom, etc. We decided to heck with it, we would put it together again and wait out the winter to get a second opinion, thinking...at least it is stable. When we went to bring the fridge in, we noticed that the subfloor was bowing when you stepped on it. They had not cut it to overlap a floor joist on either end, and so now any pressure made it give on both ends. We decided to pull it up and fix it ourselves by sistering boards at either end. In the process of pulling it up we finally got a glimpse of the "columns," many of which had no concrete under them. Those that did, had concrete not more than 2-3 inches thick, already cracking. concrete blocks set at angles that could not possibly support weight, none secured by mortar, many with wedges of wood off to the side to fill in gaps, again not actually supporting anything. I hit the roof. Now we were going to have to get someone to redo EVERYTHING on top of having to fix the incorrectly cut floor ourselves. After several exchanges, we agreed in October that they would refund all money except material costs added from the receipts (they used 4 pieces of plywood, approximately 16 cinderblocks, a few bags of concrete, and one board used to sister to the floor joist that they cracked.) Every few weeks I would call and get a well-intentioned excuse for delay, never did they reach out to me with a status. 4 months later, I finally got a check for 1/2 the agreed upon amount with a note saying that if I cashed it, we were concluding our business, but that they were now charging for labor and gas and $750 in supplies (no receipts) and had bent over backward for us. Honestly, until that moment, I would have recommended them for power washing, painting, that kind of thing... just not anything requiring math or complexity. They seemed like well intentioned people. Now, as I am watching another company do this job correctly, while shaking their heads at the columns they are removing that look like a 10 year old shoved some block and wood scraps in there... another company that is actually bringing the floor level (the original intent), I wonder what kind of business person takes another person's money and does not do what they say they will do, makes matters worse in the process, and then has the audacity to say that they bent over backward?Desired Settlement: We would like the remainder refunded less the cost of 4 pieces of plywood, a couple of bags of cement, and approximately 16 cement blocks as originally agreed upon.

Business

Response:

This email is in response to the case number listed above.