Triple S Incorporated

Complaint ID#:

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Company Name: Triple S Inc.
Company Contact Name: [redacted]
Company Contact Phone: ###-###-####
Company Contact Email: [redacted]
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): [redacted]
Complaint Information: April 27, 2015 [redacted] Complaint Consultant Revdex.com, Inc. [redacted], I have received your complaint letter ID# [redacted] from [redacted]. In your letter, you mentioned that notified our business and did not yet receive a response. This is the first time we received a letter from the Revdex.com in regards to this matter. Triple S Inc. picked up a rug for cleaning from [redacted] on 10/22/2013. Our cleaning service is one week and the rug was returned and paid by check on 10/29/2013. I am not sure of the exact date, but I believe it was March or April of 2014 [redacted] brought a rug into our Stamford, CT store. My Foreman [redacted] helped her. She said that she did not receive her rug when we made the delivery and wanted her rug back. [redacted], feeling like there must have been a delivery error, wrote a note on her order copy saying “customer return rug, not belong to her, her rug is still at Triple S”. Being in business as long as we have, [redacted] assumed there was a mistake in the delivery and we would locate [redacted]’s rug in our inventory and make the correction. We began checking our paperwork, inventory, and logs to see where there was an error. We did not see a rug in our inventory for [redacted]. We have check systems that we follow during to process of picking up and delivering rugs. When a rug is picked up, it is tagged with the client’s name, invoice, the delivery date and the service beige performed. We also staple a stub from the tag that have the customer name and invoice number. On deliveries, we remove the tag from the rug, not the stub so we can confirm the rugs that were delivered. At the end of the day, we reconcile our paperwork and rug tags to the orders that were delivered. We do not keep the copies and removed tags forever, after a month we discard them. In the meantime, [redacted] made several visits to our store in Stamford. I meet with her several times and even brought her up to our storage area and had her look at the rugs that we had on our shelves. The rug that we picked up from [redacted] was about a 9x12 Oriental rug. The rug that [redacted] brought back in saying it was not her rug is about a 6x9 Oriental rug. The 6x9 Oriental rug that [redacted] brought back in did not have a stapled stub on the back of the rug as it should have had if it was the rug that we delivered, it was also not brought back in the brown paper that we wrap our rugs in. I asked if she had a photo of the rug or maybe a photo of the rug in the background, so I can get a sense or feel of the rug that we were trying to locate. [redacted] told me that her son had many rugs and gave it to her. I was not given any photos, just a copy of an insurance coverage letter showing several rugs with their values. I spoke with the driver and helper individually that were on the truck the day of the pick up and the delivery. They both recall the job and they both remember carrying the rug out on the pickup and into the garage together and leaving it there on the delivery. Two men would normally be required to carry a 9x12 rug and most likely not a 6x9 because it is not very heavy and they would be standing awkwardly too closes together on a smaller rug. After several meeting with [redacted], I contacted our insurance company to put in a claim. They sent out their people to meet with me, my foreman and my pickup and delivery team. They denied the claim to [redacted]’s son called me very upset after he received her letter and told me that I recanted my statements about Triple S Inc. having his mother’s rug. I told him that I was not recanting anything. I do believe his mother when she said she laid the rug and it did not fit the pad for the rug but that something's didn’t make sense from when we delivered the rug to when she brought the smaller rug back to us. We have been contacted separately by the Police Department of Greenwich and also the Police Department of Stamford, investigating the missing rug. We cooperated with both departments. Sincerely, [redacted]

Complaint ID#: [redacted] Company Name: Triple S Inc. Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint...

Information: April 27, 2015 [redacted] Complaint Consultant Revdex.com, Inc. [redacted], I have received your complaint letter ID# [redacted] from [redacted]. In your letter, you mentioned that notified our business and did not yet receive a response. This is the first time we received a letter from the Revdex.com in regards to this matter. Triple S Inc. picked up a rug for cleaning from [redacted] on 10/22/2013. Our cleaning service is one week and the rug was returned and paid by check on 10/29/2013. I am not sure of the exact date, but I believe it was March or April of 2014 [redacted] brought a rug into our Stamford, CT store. My Foreman [redacted] helped her. She said that she did not receive her rug when we made the delivery and wanted her rug back. [redacted], feeling like there must have been a delivery error, wrote a note on her order copy saying “customer return rug, not belong to her, her rug is still at Triple S”. Being in business as long as we have, [redacted] assumed there was a mistake in the delivery and we would locate [redacted]’s rug in our inventory and make the correction. We began checking our paperwork, inventory, and logs to see where there was an error. We did not see a rug in our inventory for [redacted]. We have check systems that we follow during to process of picking up and delivering rugs. When a rug is picked up, it is tagged with the client’s name, invoice, the delivery date and the service beige performed. We also staple a stub from the tag that have the customer name and invoice number. On deliveries, we remove the tag from the rug, not the stub so we can confirm the rugs that were delivered. At the end of the day, we reconcile our paperwork and rug tags to the orders that were delivered. We do not keep the copies and removed tags forever, after a month we discard them. In the meantime, [redacted] made several visits to our store in Stamford. I meet with her several times and even brought her up to our storage area and had her look at the rugs that we had on our shelves. The rug that we picked up from [redacted] was about a 9x12 Oriental rug. The rug that [redacted] brought back in saying it was not her rug is about a 6x9 Oriental rug. The 6x9 Oriental rug that [redacted] brought back in did not have a stapled stub on the back of the rug as it should have had if it was the rug that we delivered, it was also not brought back in the brown paper that we wrap our rugs in. I asked if she had a photo of the rug or maybe a photo of the rug in the background, so I can get a sense or feel of the rug that we were trying to locate. [redacted] told me that her son had many rugs and gave it to her. I was not given any photos, just a copy of an insurance coverage letter showing several rugs with their values. I spoke with the driver and helper individually that were on the truck the day of the pick up and the delivery. They both recall the job and they both remember carrying the rug out on the pickup and into the garage together and leaving it there on the delivery. Two men would normally be required to carry a 9x12 rug and most likely not a 6x9 because it is not very heavy and they would be standing awkwardly too closes together on a smaller rug. After several meeting with [redacted], I contacted our insurance company to put in a claim. They sent out their people to meet with me, my foreman and my pickup and delivery team. They denied the claim to [redacted]’s son called me very upset after he received her letter and told me that I recanted my statements about Triple S Inc. having his mother’s rug. I told him that I was not recanting anything. I do believe his mother when she said she laid the rug and it did not fit the pad for the rug but that something's didn’t make sense from when we delivered the rug to when she brought the smaller rug back to us. We have been contacted separately by the Police Department of Greenwich and also the Police Department of Stamford, investigating the missing rug. We cooperated with both departments. Sincerely, [redacted]