Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They PROMISED they would find me a car and that they understood what I was going through but that they would for sure find something for me.
Regards,
[redacted]
Mr. and Mrs. [redacted] purchased this vehicle from us along with another vehicle while trading in one leased vehicle. At the time of purchases, Ms. [redacted] elected to add an extended warranty to extend coverage on her vehicle. As a part of that purchase, Mrs. [redacted] signed five different...
documents stating she was purchasing a warranty and two documents specifically accepting and acknowledging the purchase of the warranty. If Mrs. [redacted] would like to cancel the warranty she purchased, she can do so by visiting the dealership to sign a cancellation and decline form and the purchase price will be remitted to the lien holder of her loan to reduce the overall principle amount. This can be done at any time during dealership hours.
I want to start by apologizing for your experience. It is always our goal with every customer we meet to work with lenders to get an approval for financing. Unfortunately, due to many variables we are unable to achieve this goal with everyone we work with. Thank you...
for contacting us for your vehicle needs and as your situation changes please keep us in mind. Regards.
To Whom it may concern; Sale price of both vehicles were worked out with the salesman. Next they went to finance to get final figures with taxes and all fee's included. At that time they made us aware that the final figures were a little off from what they had figured. We explained that they...
were taking the rebate off the price before they figured sales tax. Which is not how it should be figured, Tax is figured before rebate. From there we came to an agreement of total amount financed of 49,461.46, in which the customer signed a buyers order for that amount. The van that they bought did have a minor issue of a seat stain and latching issue of the seat. We did not resist the fact that it needed to be taken care of it was a brand new vehicle. Both issues were taken care of at no cost to the customer. There will be no action taken here. We fill this should conclude the issue and assume resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The purchase price was still ~$1,000 higher than agreed even after accounting for the tax issue.And while the issue with the seat was resolved, the dealer initially refused to address the problem. Complete refusal. When the issue was escalated to the manager, the manager also refused and told my wife that she was being unreasonable. While the vehicle was returned with a clean seat that was attached, this was over an hour after they eventually agreed.
Regards,
[redacted]
This issue has been submitted to our office and is in the process of being resolved. Per GAP regulations the prorated amount will be refunded to the customer. Please contact me with any questions or concerns.
Regards,
Cory D[redacted]
General Manager
Ray Skillman Buick GMC
317-888-9500...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
After the initial discussion with Ms. [redacted], we contacted Jeep and determined that the vehicle Ms. [redacted] purchased was indeed still under the factory powertrain warranty. We also contacted her local Jeep dealership to facilitate the diagnosis of the issue and scheduled an appointment the next...
morning for Ms. [redacted]. We are willing to further assist Ms. [redacted] as necessary in diagnosing any issue with her vehicle.
This issue has been resolved with Mr. [redacted]. We have provided all of the required paperwork for him to title the vehicle and reimbursed him for the fees. Additionally, we resolved the transmission issue on the vehicle for Mr. [redacted]. Please contact me with any...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They PROMISED they would find me a car and that they understood what I was going through but that they would for sure find something for me.
Regards,
[redacted]
Mr. and Mrs. [redacted] purchased this vehicle from us along with another vehicle while trading in one leased vehicle. At the time of purchases, Ms. [redacted] elected to add an extended warranty to extend coverage on her vehicle. As a part of that purchase, Mrs. [redacted] signed five different...
documents stating she was purchasing a warranty and two documents specifically accepting and acknowledging the purchase of the warranty. If Mrs. [redacted] would like to cancel the warranty she purchased, she can do so by visiting the dealership to sign a cancellation and decline form and the purchase price will be remitted to the lien holder of her loan to reduce the overall principle amount. This can be done at any time during dealership hours.
I want to start by apologizing for your experience. It is always our goal with every customer we meet to work with lenders to get an approval for financing. Unfortunately, due to many variables we are unable to achieve this goal with everyone we work with. Thank you...
for contacting us for your vehicle needs and as your situation changes please keep us in mind. Regards.
To Whom it may concern; Sale price of both vehicles were worked out with the salesman. Next they went to finance to get final figures with taxes and all fee's included. At that time they made us aware that the final figures were a little off from what they had figured. We explained that they...
were taking the rebate off the price before they figured sales tax. Which is not how it should be figured, Tax is figured before rebate. From there we came to an agreement of total amount financed of 49,461.46, in which the customer signed a buyers order for that amount. The van that they bought did have a minor issue of a seat stain and latching issue of the seat. We did not resist the fact that it needed to be taken care of it was a brand new vehicle. Both issues were taken care of at no cost to the customer. There will be no action taken here. We fill this should conclude the issue and assume resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The purchase price was still ~$1,000 higher than agreed even after accounting for the tax issue.And while the issue with the seat was resolved, the dealer initially refused to address the problem. Complete refusal. When the issue was escalated to the manager, the manager also refused and told my wife that she was being unreasonable. While the vehicle was returned with a clean seat that was attached, this was over an hour after they eventually agreed.
Regards,
[redacted]
This issue has been submitted to our office and is in the process of being resolved. Per GAP regulations the prorated amount will be refunded to the customer. Please contact me with any questions or concerns.
Regards,
Cory D[redacted]
General Manager
Ray Skillman Buick GMC
317-888-9500...
phone 317-432-5002 cell
email: cow [email protected]%3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
After the initial discussion with Ms. [redacted], we contacted Jeep and determined that the vehicle Ms. [redacted] purchased was indeed still under the factory powertrain warranty. We also contacted her local Jeep dealership to facilitate the diagnosis of the issue and scheduled an appointment the next...
morning for Ms. [redacted]. We are willing to further assist Ms. [redacted] as necessary in diagnosing any issue with her vehicle.
This issue has been resolved with Mr. [redacted]. We have provided all of the required paperwork for him to title the vehicle and reimbursed him for the fees. Additionally, we resolved the transmission issue on the vehicle for Mr. [redacted]. Please contact me with any...
additional questions.Thanks, [redacted]