Triple Threat Allstars

So, like other cheer moms, my daughter really wanted to work on her tumbling before school/cheer started. She chose a coach, I paid, and we selected a date/time listed as available on said website. The day before, I get a text from said coach, claiming the gym is closed for summer break and my daughters class needs to be rescheduled. Now, I get stuff happens that they'd need to cancel. I completely understand that, but now that school is in session we have back to back cheer practices, games, fallball, etc. I request a refund for the $40 class, honestly I don't even remember how much it was, but they refuse to refund, claiming they don't do refunds! Completely unprofessional business practice. Zero respect for your time, as I took the day off work a week ahead to bring my daughter to this class, zero phone calls/contacts, etc. I get if I canceled but they did. Terrible don't waste your time here. Go to intensity. I should've never tried something new. Lesson learned. Thry obviously need the cash more than I do.

The contract does not state an outside choreographer would be brought inParents do not dictate, choreography, schedule, competitions or practice times/pricingParents do not dictate the choreographer wether our staff members or hired outside the gymThe gym staff and owners decide on who coaches and choreographs said routinesSaid contract states price and that choreography is mandatorySaid contract also states parents get no say or comments on teams, choreography, practice times etcThis is non-refundable Pick up policy on all items are within days, items then are put in our lost and found, those not picked up are donatedThe only mandatory shirt and bow this season was back in May of 2016, for a paradeSaid items were dispersedThese items have since been sent to donationNo refunds! She should have picked them up months ago! This was her responsibility as a parent Our gym is USASF Certified and Members! Our staff, all credentialed, certified and AACCA trainedThis is a contact sport and injuries will happenOur staff is trained for such emergencies! Our ratio injury is not something this ex-customer would have experience or knowledge aboutOur facility is set up with the most safe and the highest quality equipment in our industry

Complaint: ***I am rejecting this response because:
The business did not address the dollars of fundraiser money I earned
I am willing to pay for the buyout only
Also the business did not address the uniform I paid for Will this be mailed to me I am not asking for a refund just want the uniform I paid for.
Also would also like to state that most of the responses by the business were incorrect
not once were we informed in a meeting that our children would be practicing in an environment that is not safe we were aware of the conditioning yes but my child on multiple occasions let me know that she was afraid to say she didn't feel good because others were told to "suck it up"
Also would like to make it clear that we are not leaving this gym because demands were not approved.
We we are leaving because my daughters love for cheer turned to fear and hate because of the conditions/coaching she was exposed toWhen a child is in an unsafe environment it is my responsibility as her mother to allow her to make the decision to leaveAnd when my daughter would cry if I asked her to skip practice because I was too tired and now cries because she no longer wants to return there is a problemWe are also leaving because of the multiple emails I received that are very unprofessional and show poor customer service on the behalf the the owner Michelle E***
The fact that as a paying customer I was told in my last email from her that she would no longer respond to my emails/questions proved this and is the reason I had to file this complaint to work out this matter.
I need the the question answered as to the fundraiser money I earned and the uniform I paid for
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
This response by the business does not address the issues of business practice of her fraudulent activity with finances and my request for reimbursement of uniform and services which I paid for but were not providedNo where in the agreement does it say that if I pay for a product or service, and she does not provide it (uniform or service) that the owner can then keep the product at will or not fulfill her aspect of the agreement The owner is correct in that SHE is not fulfilling the contract
My daughter ( a formerly sponsored athlete in another sport, so I might know what I am talking about on this issue) is not in question as to her skills nor do I have an issue with my daughter's placement on the teamWhile I do believe that my daughter did loose previous held tumbling skills when she changed gyms due to Triple Threats overbooked gym and poor coaching, I am not complaining about that issue nor asking for compensation I just think we wasted our time and money on this gym and like the other plus parents who pulled their daughters and returned to the two other gyms in Yakima, I would not recommend this gym I personally stayed away from the drama at the gym as I found the owner/coach rude, lacking class (like failing to applaud other teams when ours lost) and a bully but that is personal and a reason to not return The owner is confusing my right to complaint, which has been directed to her, not publicaly,over her finances and her lack of fulfilling her contractual obligationWhen asked if we are returning, I will speak the truth as I told the owner and tell folks that I do NOT recommend this gym or its coach/owner as I find the injury rate exceedingly high due to overcrowded gym and lack of proper supervision, financial moral maneuvering by the owner such as what I am complaining about and I am not the only parent that she did this too In addition when trying to resolve an issue the owner is a difficult personality person who does not problem solve but instead pulls out "it is in the contract (when it is not), or" I will talk to my lawyer" or 'this is the last email"this poor attitude about parenting concerns have resulted in over paid athletes leaving the gym in the last months The owner has had numerous complaints to her and about her previous gym in Nevada
Resolution will be a refund of for product and services that we paid for and the owner/coach has kept If I don't receive a refund within business days, I will pursue legal recourse I am just trying to resolve it directly first Most Sincerely, ***
Sincerely,*** *** ***

Triple Threat Allstars is a Competitive Cheerleading Business.  A contract of business between this person and business was signed in April and all terms were agreed to.  No Refunds will be given and any money paid in advance towards uniforms and competitions etc there are no refunds for,...

this ex customer knew the terms and signed in full. Our contract also consists of a buyout of the contract at $800 if the customer no longer wants to be apart of the program in which the customer signed and agreed to.  This customer tried to demand the business do what she thought was best for herself, this business does what's best for our teams and best business practices. She was given an option to remain at Triple Threat but it was not on the team she wanted.
Our Staff had to make the call on this case basis by taking into account the short-term pain to the
teams, long-term risk to the teams, availability of a backup candidate, and choreography.
Replacing a team member and going through the learning curve with another person 
will cause a lot of pain on the Jr.2, the Senior team has 6 flyers and many basers which will have less 
effect on this team. If the athlete were to have remained at Triple Threat it would have been on this 
on the Jr.2 team. This option in which is no longer available. 
 
Each situation and each person must be evaluated separately.
 
 
In reference to the elements and conditioning: this was the very first thing covered at the Parent
 
Informational and Mandatory Parent meetings for the teams in April. There has not been AC since
 
the athlete started and was at the gym for 4 hours a day many days in a row, and conditioning
 
is apart of this sport and will not be removed for any of our teams. The elements in which our teams
 
practice in was not severe and our athletes were givens water breaks every 20 minutes when
 
temperatures were 84 degrees, our facility also has industrial strength fans.
Our facility now has Air conditioning.
This athlete had been on break from the gym for over a week, came back to one practice and sat out
after 30 mins, in which the gym is not responsible for dehydration or constipation of this athlete.
The athlete then remained out the rest of the week.
No Refunds, no uniforms will be given and the buyout remains the same as this customer knew the
terms of the contract being signed. Our team has had to be reconstructed as this team member
leaving effected the choreography and competition season. This is a business and contracts were
signed between said customer and Triple Threat. This business does not have to answer to questions
or demands from this customer as she knew our policies and procedures.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In reference to the elements and conditioning: this was the very first thing covered at the Parent
 
 
 
 
 
 
 
Our Staff had to make the call on this case basis by taking into account the short-term pain,
long-term risk to the teams, availability of a backup candidate, and choreography.
Replacing a team member and going through the learning curve with another person 
will cause a lot of pain on the Jr.2, the Senior team has 6 flyers and many basers which will have less 
effect on this team. If Ari decides to remain at Triple Threat it will be on the Jr.2 team.
A decision would need to be sent by 8PM tonight to allow time for for choreo stunt
changes. Specifics of the contract will not be mentioned in this email. Each situation 
and each person must be evaluated separately.
In reference to the elements and conditioning: this was the very first thing covered at the Parent
Informational and Mandatory Parent meetings for the teams. There has not been AC since
the athlete started and was at the gym for 4 hours a day many days in a row, and conditioning is 
apart of this sport and will not be removed for any of our teams. 
Our Staff had to make the call on this case basis by taking into account the short-term pain,
long-term risk to the teams, availability of a backup candidate, and choreography.
Replacing a team member and going through the learning curve with another person 
will cause a lot of pain on the Jr.2, the Senior team has 6 flyers and many basers which will have less 
effect on this team. If Ari decides to remain at Triple Threat it will be on the Jr.2 team.
A decision would need to be sent by 8PM tonight to allow time for for choreo stunt
changes. Specifics of the contract will not be mentioned in this email. Each situation 
and each person must be evaluated separately.
In reference to the elements and conditioning: this was the very first thing covered at the Parent
Informational and Mandatory Parent meetings for the teams. There has not been AC since
the athlete started and was at the gym for 4 hours a day many days in a row, and conditioning is 
apart of this sport and will not be removed for any of our teams. 
Our Staff had to make the call on this case basis by taking into account the short-term pain,
long-term risk to the teams, availability of a backup candidate, and choreography.
Replacing a team member and going through the learning curve with another person 
will cause a lot of pain on the Jr.2, the Senior team has 6 flyers and many basers which will have less 
effect on this team. If Ari decides to remain at Triple Threat it will be on the Jr.2 team.
A decision would need to be sent by 8PM tonight to allow time for for choreo stunt
changes. Specifics of the contract will not be mentioned in this email. Each situation 
and each person must be evaluated separately.
In reference to the elements and conditioning: this was the very first thing covered at the Parent
Informational and Mandatory Parent meetings for the teams. There has not been AC since
the athlete started and was at the gym for 4 hours a day many days in a row, and conditioning is 
apart of this sport and will not be removed for any of our teams.

Triple Threat has extended a service to allow this ex customer a one time contract buyout at $800. The contract that was signed and acknowledged by ex customer states for any reason athlete is pulled or dismissed there are NO REFUNDS,  and customer would incur all fee's and are due immediately for the entire season including all and not limited to uniforms, competition fee's and all tuition. The $800 buyout is for customers who are moving 60 miles and provide Triple Threat a utility bill or for medical reasons only ( the contract states extenuating circumstances for buyout).
Per the contract signed by said ex customer, All monies for competitions, uniforms and tuition etc... Are non Refundable. Fundraising money is applied to competition fee's only and are monies paid in advance therefor fall under the contract of Non Refundable! No Uniforms or Funds will be refunded or given back. The ex customer may buyout in 30 days as stated on July 19th of 2016. Triple Threat has the right to refuse to answer ex customers demands or questions any further.

Triple Threat Allstars is a Competitive Cheerleading Business.  
A contract of business between this person and business was signed in April and all terms were agreed to.  
No Refunds will be given and any money paid in advance towards uniforms and competitions etc there are...

no
refunds. 
Customer signed said contract and agreed to all terms including...
Once you join our competitive program your account is billed the entire season.Any athlete at any time can be moved up or down from teams, we place athletes on teams for routines and what
is best for the routine!
You do not dictate the competition schedule, gym team schedule or any schedule. Parents get no say in routines,
choreography etc. You child can be taken from the team or routine based on numerous reasons such as but not limited to: attendance,
attitude, financial, or even injury. Never approach a staff member about a complaint. Send an email to the office and schedule a time and a
staff member will contact you at their earliest convenience!
Tuition pays the right to practice not compete. An irresponsible team member or parent will not be allowed to
jeopardize the team.
Any parent commenting negatively about our program or caught making derogatory comments will be asked to leave
our gym. You will be responsible for the remainder of your account immediately. [redacted]THIS WILL BE ENFORCED
EXTENSIVELY TODAY FORWARD[redacted]
No Refunds will be given for any reason!
This customer was turned in by not one but several parents and athletes for direct violation of our policies.
On numerous occasions she spoke derogatory and negative about the gym, staff and parents. 
She was given a choice to either adhere and follow the rules or she was no longer welcome.
She then sent a demand letter with only her options, this is a private business and our policies will not be bent or
abused by any customer.
This customer has no back ground, credentials or certifications to state our chireography is not up to industry
standards. 
Inregards to her comment about a previous business, Revdex.com was notified in previous state and is in the process of
fixing the information. Said business was sold. There was no similar complaint as customer is trying to reference to. 
Complaint was made after business was sold in 2015, complaint made in 2016 and Revdex.com in that state had not
updated their information.

Complaint: [redacted]I am rejecting this response because:
The response has untruths and the owner of the business is not completing her aspect of the contract/providing services as paid for.
The agreement is that the gym provide SAFE instruction and a product for 165.00 a month (150 plus tax) for lessons.  I paid on time and paid the additional competition fees.  I would not give the owner my debit or credit card as she had numerous complaints and issues with her billing, over billing and accounting system with my account and many others accounts.  We don't trust her.  She tried to say that to give her access to my debit/cc was in "the contract", it is not.  In fact when parents try and talk with her as I did concerning our issues and complaints, she either quotes inaccurately "it is in the contract" or threatens to kick the child out of the gym.  This is why in the past 5 months over 10 competitors have chosen to leave the gym from the competition teams, leaving behind a significant amount of money as they just don't want to deal with her unethical practice anymore and risk the injuries of our children/athletes.  
She is running an unsafe environment.  While I don't have particular cheer experience, I do have a brain and the injury rate is exceedingly high compared to other cheer gyms. And many of the injuries are directly related to poor supervision.   While there are inherent risk in any gymnastics/cheer, her practice of overbooking the gym leads to limited instruction time as we paid for as well as too little supervision,  thus supporting the higher injury rate.  
 My issues are as noted below.  
1. For 150. 00 additional fee she was to provide a "choreographer from California" which is why we paid the extra fees per person (which was thus in excess of 5000). Owner is not fullfilling her portion of the services/products she stated she would provide.  If the owner was not going to provide this additional choreograher and just do it herself, then she was already compensated for her time in the monthly fee.  The additional choreographer fee is in the contract for outside expert.  This is in addition to the over 600 in competition fees, 160 a month in instruction fees, several hundred in uniform fees, make up, etc.  We realize it is an expensive sport and I am fine with paying those fees, it is morally wrong for her to charge the additional fees for products she does not provide. 
2. I paid for the extra bows and shirts and it is not her right to keep a product I purchased. The owner has kept other parents/students uniforms and warm ups (over 300.00) when those athletes left the gym and then resold them to new athletes.  Her business ethics are questionable and she has no right to keep products that parents and I have paid for.   Period. 
3. I have complained, as have a numerous other parents/customers who have since left the gym, directly to the owner via email and in person.  I did not gossip or spread malicious untruths.  There are many parents who are dissatisfied with the gym and its products and the issues remain unresolved.  
4. The gym in Nevada is her gym with similar issues and complaints and the owner's name, Michelle is actually directly named in the complaints!  She closed the gym and walked away from it.   The owner is not telling the truth. 
 
Sincerely,[redacted]

The contract does not state an outside choreographer would be brought in. Parents do not dictate, choreography, schedule, competitions or practice times/pricing. Parents do not dictate the choreographer wether our staff members or hired outside the gym. The gym staff and owners decide on who coaches and choreographs said routines. Said contract states price and that choreography is mandatory. Said contract also states parents get no say or comments on teams, choreography, practice times etc. This is non-refundable.
 
Pick up policy on all items are within 10 days, items then are put in our lost and found, those not picked up are donated. The only mandatory shirt and bow this season was back in May of 2016, for a parade. Said items were dispersed. These items have since been sent to donation. No refunds! She should have picked them up 9 months ago! This was her responsibility as a parent. 
 
Our gym is USASF Certified and Members! Our staff, all credentialed, certified and AACCA trained. This is a contact sport and injuries will happen. Our staff is trained for such emergencies! Our ratio injury is not something this ex-customer would have experience or knowledge about. Our facility is set up with the most safe and the highest quality equipment in our industry.