Initial Business Response /* (1000, 5, 2014/08/18) */
Dear Revdex.com,
We checked with the tour operator ***, basically each room has two beds, if there is third person in the room, the hotel will add one more bed if they have beds available, the third bed in the triple room totally depends
on the beds inventory of the hotel, if the hotel does not have beds available, there will be no third bed in the roomThis information is clearly listed on the website
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You use "basically" each room have two bed is NOT correct, we only have one bed (for single person) for more than 50% of our trip, two adults share one single bed, we could not sleep at all, it ruined almost the whole trip, two of us got sick during the trip and all of us had a bad time with the vacation we booked from you
Your company should tell us before the booking that we only have one single bed in one room, that we could get a better service from other travel agenciesWe are very very disappointed your service, when we send our opinion via your website 4-times, never get reply, it seems like your company only get money from us, and ignore all our request and complaints
We deserve to get refund for the service we didn't getwe also believe there is a law to protest consumers
Initial Business Response /* (1000, 5, 2014/07/16) */
Dear Customer,
What is your Tripleasure order number?
Thanks
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tripleasure order Number:
VXXXXXXXXXXXPNQ
Initial Business Response /* (1000, 5, 2014/09/29) */
Dear Revdex.com,
According to the agreement between the customer and Tripleasure, which customer agreed when he or she made the purchase, there will be no refund if a customer cancels the order within days of tour departure
The reason we
want our customer to obey this policy is that there will be unrecoverable business expense when an order is cancelled with such a short notice
We are very sorry for what happened to customerBut it is not our faultSo the policy still applies
We know this may cause the buyer some monetary loss but it is not our responsibility eitherThe buyer should buy travel insurance to cover such loss in the very beginning
We are still willing to make good relationship with our customers
Our customer representatives already showed their sincere condolence to customer and promised a store credit with 60% of the purchase value
If customer wish to take it that will be the best we can do in this case
Initial Consumer Rebuttal /* (3000, 7, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tripleasure falsely claimed that there was an agreement and never advised us about travel insuranceNow, it forces us to pay it more moeny, an additional 40% of what we had paid, and to take the trip with one yearTripleasure's business practice is deceptive and unconscionable
A compromise we would accept would be 60% of cash refund
Thank you so much for your help on this matter
Initial Business Response /* (1000, 5, 2015/05/20) */
Dear Revdex.com
Since we are the agent , we do not do the actual tour operating ,we had to submit the case to the tour operator E-World Travel, and got the the reply as follows:
1. On day 3 of trip, it is not an extra trip to the airport,...
because we are heading back from Boston we will make couple stops at the airport before we heading back to hotel. On that day the traffic was not that good, that's why it cause the delay.
2.There are couple delivery restaurant Manu at the front desk in the hotel we stay, we believe that was the misunderstanding between the customers and the tour guide, but we will talk to the tour guide to make sure this kind of case will not happen again.
3 We talked to the tour guide about the Metropolitan Museum of Art, he did bring the customers to the museum, but it's not that possible that the tour guide took the customers from the beginning all the way to the end.
4. The itinerary in [redacted] is about 1 Hour including the breakfast time, because we need to visit Washington D.C. at the same day, so we can't stop that long in [redacted].
For those happened on the tour, we are so sorry for the misunderstanding, we could refund 1 day service charge for the tour guide to the customers, which is $4/person($8 tip per day is not only for the tour guide, the tour guide should give $4 to the driver ), total is $12 to the customers. If you have any question, please feel free to contact us. Thanks.
The above information is the reply we get from the operator E-World Travel, the tour fare includes transportation and hotel room accommodation,this is the main part of the tour fare,since there is nothing wrong with the hotel and transportation, the tour operator refused to return $600. However, as travel agent ,we always put our customer in first priority, we are willing to compensate customer $100 for the tour guide issue, and extra 5000 credits (worth $50 store credit for next time purchase )to the buyer,So the total compensation will be $112 ($100 from Tripleasure, $12 from E-World Travel Tour Guide)refund, and $50 store credit for next time purchase.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. My family was told to stay on the bus while the guide went to the airport back and forth several times to pickup his clients. My family paid money to enjoy places listed by the tour service, NOT the freeway. When all the passengers [redacted] fed up and questioned the tour guide, he was rude and yelling them for not paying more money. He even had a fight with the bus driver since he guided the bus to a dead end in a very bad neighborhood.
2. After the long and painful bus ride, the tour guide left my family with a brochure for takeout. The phone number on it was not even working so they had nothing to eat the whole night.
3. The first day tour guide explained at least a few important and famous art pieces in Corning Glass Museum. Without explanation, my family knows nothing. That is the exact reason why we booked a Chinese travel agent. In other words, what is the point of getting a tour guide and pay him? We only need a bus driver then. On the day, the tour guide even admitted that he was supposed to get into the museum and explain. His excuse was that less than 20 tourists bought the ticket.
We are looking for $300 refund, NO credit. Otherwise, we will call credit card company to dispute the $2055 payment.
Final Business Response /* (4000, 9, 2015/06/10) */
Dear Revdex.com
Since the hotel accommodation and the tour bus is the biggest part of the tour fare, and there is nothing wrong with the transportation and hotel, the customer complained about the tour guide only, if the customer want cash refund, the maximum amount we can offer is $200.
Final Consumer Response /* (2000, 11, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
$200 cash refund is good. Thanks.
Initial Business Response /* (1000, 5, 2014/08/18) */
Dear Revdex.com,
We checked with the tour operator ***, basically each room has two beds, if there is third person in the room, the hotel will add one more bed if they have beds available, the third bed in the triple room totally depends
on the beds inventory of the hotel, if the hotel does not have beds available, there will be no third bed in the roomThis information is clearly listed on the website
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You use "basically" each room have two bed is NOT correct, we only have one bed (for single person) for more than 50% of our trip, two adults share one single bed, we could not sleep at all, it ruined almost the whole trip, two of us got sick during the trip and all of us had a bad time with the vacation we booked from you
Your company should tell us before the booking that we only have one single bed in one room, that we could get a better service from other travel agenciesWe are very very disappointed your service, when we send our opinion via your website 4-times, never get reply, it seems like your company only get money from us, and ignore all our request and complaints
We deserve to get refund for the service we didn't getwe also believe there is a law to protest consumers
Initial Business Response /* (1000, 5, 2014/07/16) */
Dear Customer,
What is your Tripleasure order number?
Thanks
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tripleasure order Number:
VXXXXXXXXXXXPNQ
Initial Business Response /* (1000, 5, 2014/09/29) */
Dear Revdex.com,
According to the agreement between the customer and Tripleasure, which customer agreed when he or she made the purchase, there will be no refund if a customer cancels the order within days of tour departure
The reason we
want our customer to obey this policy is that there will be unrecoverable business expense when an order is cancelled with such a short notice
We are very sorry for what happened to customerBut it is not our faultSo the policy still applies
We know this may cause the buyer some monetary loss but it is not our responsibility eitherThe buyer should buy travel insurance to cover such loss in the very beginning
We are still willing to make good relationship with our customers
Our customer representatives already showed their sincere condolence to customer and promised a store credit with 60% of the purchase value
If customer wish to take it that will be the best we can do in this case
Initial Consumer Rebuttal /* (3000, 7, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tripleasure falsely claimed that there was an agreement and never advised us about travel insuranceNow, it forces us to pay it more moeny, an additional 40% of what we had paid, and to take the trip with one yearTripleasure's business practice is deceptive and unconscionable
A compromise we would accept would be 60% of cash refund
Thank you so much for your help on this matter
Initial Business Response /* (1000, 5, 2015/05/20) */
Dear Revdex.com
Since we are the agent , we do not do the actual tour operating ,we had to submit the case to the tour operator E-World Travel, and got the the reply as follows:
1. On day 3 of trip, it is not an extra trip to the airport,...
because we are heading back from Boston we will make couple stops at the airport before we heading back to hotel. On that day the traffic was not that good, that's why it cause the delay.
2.There are couple delivery restaurant Manu at the front desk in the hotel we stay, we believe that was the misunderstanding between the customers and the tour guide, but we will talk to the tour guide to make sure this kind of case will not happen again.
3 We talked to the tour guide about the Metropolitan Museum of Art, he did bring the customers to the museum, but it's not that possible that the tour guide took the customers from the beginning all the way to the end.
4. The itinerary in [redacted] is about 1 Hour including the breakfast time, because we need to visit Washington D.C. at the same day, so we can't stop that long in [redacted].
For those happened on the tour, we are so sorry for the misunderstanding, we could refund 1 day service charge for the tour guide to the customers, which is $4/person($8 tip per day is not only for the tour guide, the tour guide should give $4 to the driver ), total is $12 to the customers. If you have any question, please feel free to contact us. Thanks.
The above information is the reply we get from the operator E-World Travel, the tour fare includes transportation and hotel room accommodation,this is the main part of the tour fare,since there is nothing wrong with the hotel and transportation, the tour operator refused to return $600. However, as travel agent ,we always put our customer in first priority, we are willing to compensate customer $100 for the tour guide issue, and extra 5000 credits (worth $50 store credit for next time purchase )to the buyer,So the total compensation will be $112 ($100 from Tripleasure, $12 from E-World Travel Tour Guide)refund, and $50 store credit for next time purchase.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. My family was told to stay on the bus while the guide went to the airport back and forth several times to pickup his clients. My family paid money to enjoy places listed by the tour service, NOT the freeway. When all the passengers [redacted] fed up and questioned the tour guide, he was rude and yelling them for not paying more money. He even had a fight with the bus driver since he guided the bus to a dead end in a very bad neighborhood.
2. After the long and painful bus ride, the tour guide left my family with a brochure for takeout. The phone number on it was not even working so they had nothing to eat the whole night.
3. The first day tour guide explained at least a few important and famous art pieces in Corning Glass Museum. Without explanation, my family knows nothing. That is the exact reason why we booked a Chinese travel agent. In other words, what is the point of getting a tour guide and pay him? We only need a bus driver then. On the day, the tour guide even admitted that he was supposed to get into the museum and explain. His excuse was that less than 20 tourists bought the ticket.
We are looking for $300 refund, NO credit. Otherwise, we will call credit card company to dispute the $2055 payment.
Final Business Response /* (4000, 9, 2015/06/10) */
Dear Revdex.com
Since the hotel accommodation and the tour bus is the biggest part of the tour fare, and there is nothing wrong with the transportation and hotel, the customer complained about the tour guide only, if the customer want cash refund, the maximum amount we can offer is $200.
Final Consumer Response /* (2000, 11, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
$200 cash refund is good. Thanks.