TripMasters

Review: We paid up front and in full for our vacation. The part of our vacation that included a flight from London to Paris was closed by the time we arrived at the airport because we had a sick child that was vomiting. We arrived 45 minutes prior to departure and were not allowed to get on the plane. When I called the company to get rebooked on one of the next two flights leaving London, they would only do it if I paid even more than the asking price for the new tickets. I said I would pay the difference if the tickets cost more (because I had already paid for the flight) but they refused. They wanted me to pay nearly $1000 for the new tickets which was more than what the ticket agent said they cost. We had to take our sick child back in the subway with all our luggage, find a bus terminal, only to find out there was one bus leaving that night but it was full. My husband went to every hotel he could find but they were booked solid and we were left in a freezing bus terminal overnight being accosted for money by people that were living in the terminal. This was all in addition to having a very sick child. The company refused to help us and tried to extort even more money out of us. The vacation was purchased as a package deal and I asked how much those tickets were out of the total price. They refused to tell me. I got a manager on the phone and she refused to tell me or help. They told me their company was based out of Maryland but I believe the company is really based out of the Philippines. Our dream vacation turned into our worst nightmare. I have contacted the company but they told me their policy is, if you are a NO SHOW at the airport, you will not get a refund. We were not a no show, we were there at the airport but were not allowed to board because it was 45 minutes in advance which not soon enough. I suspect that this company has done similar things to others. I searched the internet and found other nightmare scenarios from this company.Desired Settlement: We want a refund for the tickets that we already paid for. Because the company will not tell me the exact amount we already paid for that portion of our trip (3 airline tickets from London to Paris) I can only estimate that it was $1000.

We want a refund for the cost of the bus tickets because they would not allow us to pay the difference for the new airline tickets (3 tickets from London to Paris - which took an entire day instead of an hour flight) It cost $214. We have a receipt.

We want a refund for cost of the subway (3 tickets from airport to bus station) - $12

We would like a refund for the cost our prepaid museum tickets (3 tickets to Versaille) - $80 due to missed day in Paris. We have a receipt.

Business

Response:

Dear Revdex.com,

WE have adressed this matter with our client and it is still under claim with the airlines. In fact the claim was just reported to us so we could file with airline which could take 6-8 weeks. Please see the correspondence with our client so you are aware why we cannot just refund thier ticket. Please note this client also did not purchase travel insurance.

As of now this claim has been filed and we are awaiting a repsonse from the airline about refunding the taxes on these tickets. The tax amount is a large portion of the tickets so we hope they will refund this amount. Otherwise there is not much we can do as the client did not follow the correct procedures.

Please see all correspondance with client below.

REgards,

Solar Tours

From: European Destinations

[mailto:[redacted]]

Sent: Thursday, August 22, 2013 12:01 PM

To: [redacted]

Cc: [redacted]

Subject: RE: Bkg No. [redacted] - Regarding your Onward tickets

Review: I had booked a flight through Solar Tours, and when the day had come to take the actual flight, I realized I wasn't going to make it because of a situation that was out of my hands. I called [redacted] immediately and was unable to reach someone. I called Solar Tours, and told them to CANCEL THE FLIGHT while I booked another one BEFORE the flight had departed. The guy calls me back to tell me that he wasn't able to reach them, and that I would have to call them myself. I was busy booking the next flight so that I didn't miss everything that I had scheduled the next day, and called them after I was done. I called again while waiting to board my next flight (which was a couple of hours later) and this time, I was able to reach someone. The resolution of that call was that [redacted] also believes this is the responsibility of Solar Tours. Solar Tours made some illusion of an attempt or a half-hearted one to get the money back from [redacted], and failed to do so. I believe Solar Tours is responsible for this cost by either a fundamental lack of customer support, lack of clarity as to services provided and being generally unreliable in terms of executing the things you discuss with them on the phone. Nice people, but an objectively terrible company.Desired Settlement: Solar Tours should demonstrate good faith and customer service by assuming responsibility for being unable to reach [redacted] after they had received my cancellation order. As a tour company, if you aren't trustworthy enough to be insulating the customer from these sorts of things, then I believe you fundamentally "miss the point." Had this point been clear to me, I would never have used them.

Business

Response:

Dear Revdex.com,

This client called us to cancel the flight AFTER the flight had departed. The airline rules state that flight MUST be cancelled BEFORE departure of flight in order to either reuse ticket with penalty OR refund if applicable. In these cases the value of the ticket is lost if not cancelled before departure time. We have put in a request just now to see if airline can refund the taxes at least on this airline ticket. We may not have an answer for 60-90 days from request. We will be sure to notify client if airline approves tax refund.

Best regards,

[redacted] D[redacted]

Solar Tours

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: European Destinations is NOT a reputable or customer service friendly site. I have basically been robbed of $2500. I recently booked my 4th trip in 3 years with European Destinations. There was an error with my airline ticket, so I was told by European Destinations that my only course of action was to cancel the two tickets that were booked and repurchase two new tickets. I was told that I would get a refund on the tickets that were canceled minus a cancellation fee of $275 per ticket. I was not happy about the cancellation fee and was told that I could put in a request to wave the cancellation fee. Then the day before I left for my trip after calling multiple times and getting the run around was told that not only was not getting reimbursed for the cancellation fee but I was not getting a refund on the balance of the canceled tickets. I asked to speak with a supervisor and was told I would get a call back from one but it’s now two weeks later and I have yet to hear a word from anyone at European Destinations. I called multiple times to speak with someone and still have been told I would get a call back. You would think after my loyalty to the company having used them 4 times in 3 years and after referring countless people to their site that they would have taken more care and consideration in my situation but obviously they do not care about keeping customers. I think that it is a poor business practice to convey a message to a consumer and then go back on your word and not even have the decency to return calls or explain what went wrong in the transaction.Desired Settlement: I would like for the courtesy of a European Destinations Supervisor to call me and explain why they are not honoring thieir original agreement of a refund. Ultimately, I would like to have the refund credited to the accounts that were charged.

Business

Response:

Dear Revdex.com,

Overall our trip to Ireland was enjoyable, Been to Ireland 3 times prior to this trip. Thought we would try a more guided tour that included hotels. Only complaint is the price that is advertised quickly escalates to a much higer price. My recommendation is to use the voucher B & B program and not hotels: make your own auto rental reservation knowning total cost that includes necessary insurances. With Solar Tours you don't know your seating on airline prior to flight. Overall: Paid to much compared to other advertised trips.

This company was a pleasure to work with, and our trip was wonderful. We had only one minor glitch with the entire process, and the company owned its responsibility and resolved the issue. They make it extremely easy to plan and arrange foreign independent travel, something we had not done before. All of our arrangements were just as described; in fact, we were pleasantly surprised at how smoothly things went. The travel schedules were very convenient, and the hotels were all lovely and exactly as advertised. We will definitely use European Destinations/Solar Tours again and have already recommended it to friends.

Review: Three friends and I booked a european trip as a group on February 15, 2014. We were excited and anxiously awaiting the trip. Upon arriving to the [redacted] London City hotel (our first destination), we were dissappointed to find out that our two rooms did not contain double beds. We booked a standard room which was described as having two twin beds. When we arrived at the hotel we were given one double bed. The first night we had to switch rooms because of a very unpleasant odor coming through the vents. We were moved to another room and again we had a double bed! After sightseeing, walking and spending several hours out and about, the last thing we want to do is have to sleep with someone.

On the second leg of our trip, our flight was delayed almost two hours. We did not receive information on the reason why it was delayed. The flight was number [redacted]. We reached Rome well after 1 am and could not take the shuttle bus we previously requested. The hotel clerk previously emailed one of our group members and gave her a ridiculous price for airport transportation. The hotel clerk did not give us a name for the transportation company and we could only pay in euros. As tourist who just left the UK where GBP was excepted we would not have exchanged our money into euros yet. We also arrived to Rome after 1 amand all the kiosk were closed. When we called the airport we were quoted a much lower rate. The only form of transportation was a taxi in which the driver quoted us two different rates. When we arrived at the hotel we were greeted by a middle aged gentleman who spoke little english. We asked about the rooms. and were given rooms on separate floors. Our group was split between the fourth and third floor. The fourth floor room was bigger and cleaner. The third floor room which we stayed in was much smaller and dirtier. One group member is complaining of congestion due to the dust in the room. After viewing the room we went back upstairs to speak to the receptionist. He was no where to be found. We waited thirty minutes for him. We looked all around the hotel and could not find him. To make matters worse, the location of the hotel was extremely unsafe. We were afraid to leave our rooms after a certain hour. The buildings in the area were graffiti ridden, unsavory characters walking around the area and the lack of staff presence made us practically prisoners on our vacation in rooms we could barely stand to be in.

We are very disappointed with our trip from the beginning until today August 12, 2014. We are about book another hotel and spend extra money when we should not have to. The new receptionist claimed they had a triple room available and we could not get the room because we did not pay extra. This trip has become a great disappointment for us. It was a graduation gift and the only vacation we could take this year. We work all year round and now we have to go back to work only to need a vacation from this disaster of a vacation.

Business

Response:

Dear Revdex.com,We are sorry to hear our clients were not happy with their vacation purchase. These clients chose non recommended properties which are BUDGET properties. We always recommend hotels in cities based on extensive research. We do have budget properties available for people who may not otherwise be able to travel to these countries. However, the pricing can be the same for a recommended property. These properties have a green check mark in booking process. They are recommended on quality and location. We also offer transfers to and from hotels. However, these can be a little more expensive as they are private car service. The hotel rooms booked were standard rooms but the bedding is never guaranteed. The requests were made to our supplier but often depend on availability on arrival. This was also noted in the reservation on August 2nd that client was aware the bed arrangements are not guaranteed in a standard room. Of course they would have to pay more for a triple accommodation if that's what they wanted. The rooms are very small in Europe and do not always fit the American standards. There is no refunds to be given as services were rendered. We have sent this complaint to the supplier on August 13th with no reply as of yet. However, the complaints of client will not qualify for any monetary sum.Our company is willing to give these clients a credit for future travel should they decide to give us a try. We ask they always select recommended properties if the hotel itself is of particular importance.Regards,Danielle D[redacted]

Review: I received an email from Solar Tours after I came back from my trip on April 21st -May 1, 2014 stating I owe $190.55. I called them tonight and ask why I was charged and the customer service could not give me an answer and states that a supervisor would have to call me back. I stated I was not going to pay the bill and would contact my bank and write to the Revdex.com. I also informed the rep that I have my receipt of PAID IN FULL AND $0 balance.Desired Settlement: Fix my bill and apology. I have all email and receipt of this company.

Business

Response:

DEar Revdex.com,

This client does not owe this amount. There was a data entry problem we encountered and have since corrected the issue.

REgards,

Solar Tours

I’ve used European Designations/Tripmasters twice with trips in 2012 and 2015. Semi-complex itineraries with multiple family members, multiple rooms at various hotels, different arriving and departing airports in Europe, multiple car rentals with different drop offs, etc. Not one problem. Everything ran smoothly and customer service answered every question even when I became a little nervous. If you don’t see the exact itinerary on their website, call them. In some instances, the price of the buying the airline tickets directly from an airline was almost as much as our entire booking with these folks. Not quite sure how that works. Hotel descriptions are accurate. I have recommended them to other family members and they have had similar experiences. Things do not always go perfect, but knock on wood, our experiencing have been outstanding.

Review: A scheduled tour was booked to Macchu Picchu including flights to Ft. Lauderdale, flight out to Lima, hotels, transfers, etc. When the initial flight was cancelled by [redacted], the entire first half of the itinerary had to be rebooked with new flights and hotels, minus one night in Cusco. over the span of 10-11 hours, the company could not book a different train to, and admission for, Macchu Picchu, and that was done by us, the consumer. The first hotel night lost they said was nonrefundable, then made us pay out of pocket for the new hotel for the first night, they said due to short notice. We were never refunded a portion of our initial payment amount, which included the train tickets that were cancelled, the hotel night we didn't use, or reimburse us for the hotel we had to purchase in addition to the initial payment.Desired Settlement: $300

Consumer

Response:

From: [redacted] <[redacted]>

Date: Mon, Jun 23, 2014 at 7:22 PM

Subject: ID [redacted]

To: "[email protected]" <[email protected]>

After reviewing the credit card statements for the charges associated with my complaint, the train tickets were $420 and the hotel was $158, so the disputed amount and request for refund should be $600.

Tripmasters.com is a great site...I've build my trip to Asia and Indonesia with them...it included 5 flights and accommodations. I've also compared prices to different agencies and Tripmasters saved me a lot of money. Everything was perfect. Never paid a dime more than on reservation. When you need to go on your own, Tripmasters is the best site to build your trip. I've also been in contact with their agents. Their responses were immediate. I highly recommend this site.

I want to share my experience with Tripmasters.com so others may not fall into the same trap we did.
At first glance, this site looks like a legitimate travel site, and they may well be legitimate, but they operate differently from other online travel sites. First, the prices and options change within seconds and are bound to change. This is a bait-and-switch scheme. I booked a multi-city trip with tripmaster.com that included airline tickets, hotels, and airport-hotel transfers. I went through the process of looking at rooms, hotels, itineraries for a while before choosing the trip, then entered the payment information and immediatly received a message that the airfare was no longer available at that rate. Nothing wrong there, things change. I found a different flight and booked again. The site went through a fare validation process for a few seconds and was prompted to enter my payment. At this point, one would think that since the fares were vaildated, the price was good. I put in my credit card information and then received a confirmation that my trip was booked. Again, one would think that this is a done deal and we are good to go This is where the problem starts. Apparently, this company only then starts to look for the fares and hotels they offer. They send you an email telling you that they will contact you within three days if there are any problems. Now for the bait and switch - the hotel we tried to book in London is not available at the quoted (and what up until now seems like the paid for) rate and now we have to shell out another $100 to book the room. I called tripmaster.com and the lady that I spoke with was nice enough, but could not explain their business practices, only that their supplier changed the price. She then told me that the fare would expire in two hours and that I had to choose to accept this or pay a non-refundable charge for the hotel. I've booked on similar sites before and never had this type of issue. They tell you room a costs this much and that is what you pay, end of story. Also, while I was waiting for a supervisor I looked through the site and found the same itinerary for even less than what they offered me the day before, but with the same hotel rate. If their provider changed prices, then why were they still offering the old one? If the airline tickets had gone down then why were they not offering me the cheaper rate, being that the tickets had not even been booked yet.
I checked with my bank and since nothing had been charged I just cancelled the whole thing and since they had not charged anything yet the lady on the phone agreed to do so. I asked to get a cancellation confirmation and yet to receive one, but will dispute any charges should they try to process my card. It is crazy in this day and age to see a business try to fool the customers like this

Review: We planned a vacation with Solar Tours through [redacted]. The company booked 2 hotels (one in Paris and one in Rome) and airfare for the trip. We had to reschedule the vacation due to our own scheduling changes. As expected, there were cancellation charges with the airlines which was no problem. We contacted our hotels and they confirmed there would be no charge for the change since we notified them of the change in plenty of time.

When we contacted Solar Tours, we were told they would reschedule everything for us. Solar Tours charged us for the airline change fee but claimed that our hotel in Rome was non-refundable so we'd have to pay the whole room fee again. (Our Paris hotel was changed with no fee). I contacted the Rome Hotel again and they confirmed there was no charge for the reschedule. I informed Solar Tours about this but they refused to refund our money for the Rome Hotel. They said we booked it as non-refundable. Nothing in our receipt or tour package said the hotel was non-refundable. Plus the hotel wasn't claiming it as non-refundable.

We were charged twice for the same hotel. When we arrived at the hotel, they told us we had 2 reservations: the one we originally made that was moved and the new one Solar Tours booked. They said they were only going to charge one. I have been in contact with Solar Tours about this but they won't take action. I asked to speak with a supervisor and since then no one has contacted me. Solar Tours has not refunded our money for this hotel. Their claim the charge was non-refundable was fraudulent.Desired Settlement: I would like a refund of $603.00 for the duplicate charge for this hotel to due Solar Tours fraudulent claims.

Business

Response:

Dear Revdex.com,

Thank you for contacting us regards to this reservation. All our products do say if they are non refundable before booking them. Even if they did not appear the client has agreed to the terms and cancellation penalties of the package when confirming they would like the package.

The website clearly states the following with an icon saying no money back.

Non-Refundable Rooms

We also note this in our terms and conditions as follows: If a non refundable property is booked during the booking process the client

is responsible for the TOTAL price of the non refundable property that has been

reserved.

Unfortunately,

the people who answer at the hotel do not always understand the contracted rate the suppliers provide our company. We get discounted rates in bulk to keep these rates very low but may have a stiff penalty to cancel or change. However, in the meantime we have sent the clients complaint to our supplier for further review as the clients were advised they did not have to pay for both. We cannot gurantee any refund to the client but will push our suppliers for some kind of answer.

Best regards

Solar Tours

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The website did not state the rooms were non-refunable nor did it say no money back. Niether the Paris nor Rome room showed non-refundable. We were not charged for the rescheduled Paris room. Furthermore, our second booking for the Rome hotel was refundable per your agent. Therefore this is not a practice of the hotel to charge only non-refundable rates. If the room was non-refundable there would have been something in my reservation or confirmation suggesting otherwise. Nothing in your own documents shows the reservation as non-refundable.

Regards,

Business

Response:

Dear Revdex.com,

Please keep in mind we have filed a formal complaint with our supplier to see if we can get a refund on the non refundable rate that was sold to client. As of now we have not gotten a reponse. We have just sent a follow up to this request. These resolutions can take anywhere from 4-6 weeks to be resolved. We will update the client accordingly.

Regards,

Review: European Destinations promised to contact the airline and/or refund the money for our tickets and has done nothing. No call, no email, no text. They were to do this on 8/26/2012 from the previous complaint and have done nothing. Left us stranded in the airport and would not help.Desired Settlement: Want my refund that I am entitled to for 3 tickets from London to Paris and a one hotel night in Paris

Business

Response:

Dear Revdex.com,

Review: I have called a few times and talk to different customer service agents at Solar Tours--no support on resolving a name correction--on an Airline ticket. I talked to [redacted] then [redacted] and these representatives would not correct the name on my airline ticket. I have [redacted] on my ticket but I need the correction of: [redacted], but they refuse to help. I understand the Terms & Condition for a passenger change but this is NOT a passenger change, instead this is the same passenger.

Finally, [redacted], at Sour Tours, informs me that I have to pay $950 to get this corrected! I can get a refund of $500 in 2 months but this will not cover the $950 ticket correction.

You see--I paid $3096 already--for this travel package.

Booking #[redacted].

Air Reser. code: [redacted]

Please, help me to resolve this matter! Thank you! [redacted]Desired Settlement: Solar Tours should either fix the name on the Airline tickets or issue new tickets with the name correction.

Consumer

Response:

Info

I booked a trip through TripMasters.com on 9/6/15. Shortly afterwards another Travel Agency quoted me on the exact same itinerary as Trip Masters with a shorter returning flight back from for $800 cheaper than Trip Masters booking! I then contacted Trip Masters to see what they could do about such a significant price difference. I asked if I could submit the other travel agent's quoted itinerary, could it be matched & they said no. I asked if the booking could be transferred to the other Travel Agent & they said no. I asked if I could supply the other agency's quote, could they cancel it out right due to a much cheaper rate being found & they said no. The only way I could go to the other agent is if they cancel my booking & be charged fee after fee along with no refunds on the airline tickets that are booked ahead into March of next year. Realizing how completely ridiculous that sounded, I decided to submit my review of this company. I am completely unsatisfied with this company & will never use them again. The agent with Trip Masters that I spoke to tried to pass off the lower rate I received as a rate fluctuation. I seriously doubt that a rate fluctuation can have an $800 impact & on top of that I was getting a better return flight back home! I feel completely cheated out of what I paid & the only word I kept hearing back from Trip Masters every time I came back with a different solution was "we can't, we can't, we can't." There was not one time where I felt like any effort was put in to helping me out in any way. If there was, I probably wouldn't be here writing this. I have other family members & friends that have booked through Trip Masters on occasion & have shared my experience with them as well. Unless Trip Masters does something to resolve something with this issue, this will be the last time my friends, family & I will be booking through Trip Masters.

We book a tour to Rome and Athens. On the the departured day due to airline problem we called and notified one of Solar tour agents that we were arriving late for check in to Andreotti hotel in Rome,Italy. When we arrived to the hotel, the front desk clerk told us that they don't have any record we call for late confirmation so they cancel our reservation. If we wanna stay there, we have to pay for the room again. We called the SOLAR TOUR the agent who is not the girl I notified the situation, but she can access the message. When she talked to Andreotti front desk agent, he still insisted that no record left and the hotel rooms sold out.After the Solar tour agent argued, that they record every conversations to proof late cofirmation,the hotel front desk agent finally give us a room for our stay in Rome.I highly recommend SOLAR TOUR to everyone who want travel abroad. They have done the excellent service.They called me back and forth several times to calm me down that they will find another the hotel for me if this situation not work out.I don't know what to do without Solar tour. I don't have any proof that I called for late arriving and end up to pay another $500 EU.

Their customers service skills are okay when you are booking but if there is an issue, they play games with you even the supervisors.

Review: We booked for our trip to Costa Rica (Dec 2013) through [redacted].com which is owned by Solar Tours Inc. We were confirmed reservation for 2 days for 7 people in [redacted] Resort and Spa for 2 days (Dec 29 - Dec 31) for Superior Rooms. After payment from us, we got confirmation for this reservation along with the vouchers for the 2 day stay. Solar Tours seem to have booked the hotel only for one day even though we have paid for 2 days. We checked into the hotel and after one day, our things were removed from our rooms and we were left with no where to go. We lost a significant amount due to this (about $100 per person -we were a party of 7).

We contacted Solar Tours in Costa Rica as well as when we got back from the United States and after innumerable amount of calls and emails, they have not compensated us for the loss we suffered during our vacation because of their error. The service supervisor [redacted], though very polite, has not been able to help us as he keeps saying that he need to get approval from Management.Desired Settlement: We would like to be compensated for the loss we occurred due to their error in booking. Although we have paid for 2 days, they had only booked for 1 day at the Hotel.

Business

Response:

Dear **. [redacted],

Please receive our answer in

regards the complaint ID of [redacted] received by email on February 11th 2014.

**. [redacted]'s complaint was previously received on Tue 1/7/2014 after a phone

conversation we held in reference to the problems he experienced during his

vacations in Costa Rica. His travel package was for 7 people, including one

night of stay in [redacted] at the [redacted] Lodge and two nights stay

in [redacted] at the [redacted] Resort and Spa confirmed with a total package

price of $788.84. It is important mention that the original request for hotel

in [redacted] was not available, therefore we sent him a quote with an alternative

with the service priced as previously detailed.

The problem with this package was

that due to an error from our fulfillment department, only two nights were

confirmed by the hotel supplier, one for the hotel in [redacted] and another for the hotel night in [redacted]. The stay in [redacted] was wrongly confirmed, therefore,

the price we confirmed was only for one night instead of two nights in [redacted]. The

clients were already in their destination when the problem was detected and our

supplier brought the issue to our attention. The hotel [redacted] Resort

and Spa was capable to accommodate the 7 guests in some rooms that they had

available, but not with the same category of the room booked for the first

night. The hotel provided a complimentary late check out and fruits with

chocolates due to the inconvenience they experienced.

Solar Tours by the other side has absorbed the cost of the additional night in order to avoid any additional charges processed towards to our client's credit card and to correct the problem caused. The additional cost absorbed was of US$330.05 in concept of one additional night on standard rooms.

We truly regret the inconveniences that this problem has

generated to **. [redacted] and his family, but in order to correct the situation

with his booking; the extra cost for accommodations was absorbed, as well as

the compensation we offered for a credit discount for $100.00 valid for a year.

Unfortunately, **. [redacted] considered that this is not enough, but we are not

in position to provide more refunds than the compensation offered.

We hope that our answer helps to

clarify the this case, however, if further assistance is required or there are

any questions please let us know at [redacted]

Sincerely,

[redacted] | CS Supervisor

SOLARTOURS.COM

5640 Nicholson Lane, Suite 215

Rockville, MD 20852

Phone: ###-###-#### Ext [redacted]

Fax: ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Planned a trip in August which was cancelled due to daughter breaking her leg and was unable to fly. European destinations has failed to re-book the trip on a timely basis and we have been consistently lied to about air fair availability and hotels. For some reason they have made us wait to try to re book the trip costing us potentially $3000 more than was already agreed to. They have also lied about reserving the hotels we wanted (Have email proof) and reasons why they couldn't book sooner.Desired Settlement: I would like to speak with a senior person and negotiate a refund or a reasonable re booking cost.

Business

Response:

Dear Revdex.com,We are sorry to hear our mutual client is unhappy with our customer service.The client did cancel the reservation and had not purchased insurance. We actually waived our penalty as the client wanted to rebook and did not purchase insurance. This was a special exception as we do not waive cancel penalties. It's up to the client to contact us and rebook the package once they know the new dates. There may have been unavailable hotels and routes on the time he was checking or price may have increased. However, this passenger charged back to his credit card. When a client does this we need them to remove the chargeback in order to move forward with the booking. We have asked a senior agent to contact this client to offer them some new options. The client has not responded to our offers at this time. We have tried to resolve this matter. The client needs to contact the agent back to rebook his AIR credit that is pending for rebooking. All other services have been refunded accordingly. The amount will pend until client contacts us back with new dates. They have up to 1 year to rebook from the date the air tickets were issued.Regards,Danielle D[redacted]Solar Tours

Review: On 9/20/2014 I made booking (Booking No : [redacted]) for air flights, trains, hotels for two, cost about $3,300.

In two days company emailed that they had wrong price info for particular hotel and I have to pay additional $451.99. Therefore the package price should be $3, 758.68.

However they continued to advertise the same itinerary at cost about $3,415.32 for at least two days longer.

See Itinerary=[redacted]&Zip=[redacted] and Itinerary=[redacted]&Zip=[redacted]. When I requested explanation, my email was totally ignored. But now company emailed cost is about $4080.

On my level I can only guess if this is ripoff, false advertisement or just stupidity.

At this moment I haven't been actually charged.

I can send all emails and documents.Desired Settlement: Explanations and apology.

Business

Response:

Dear Revdex.com,Thank you

for your concerns of our mutual client. We have reviewed this case and have

honored the original package price to our client. However, please take note

that this package did not confirm back to the client due to an internal data

error in cost. So, the client was aware that this package could not be

confirmed. We are working with our supplier to fix this pricing issue. In the meantime

we have offered our client the original price. This case is closed as client

has excepted our offer.Best

regards,Solar

Tours

Consumer

Response:

Though I was frustrated with intermediate treatment by the business, and haven't found reasonable explanation of it, eventually the company made decision which is favorable to me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks to Revdex.com.

Regards,