Delays, serious errors, do-overs, and all the while no communication from the company including the salesperson and the "boss" until and unless we initiated it, including having to go to their office to get answers! Told at the outset that Tripod treats customers like they are familyWhat we experienced was them being non-responsive; so it must be a dis-functional familyA screen porch project that was contracted to take "weeks" turned into months The boss said he was not ready to discuss any type of discount, so we took it upon ourselves to reduce the final payment by what we felt was reasonableThat brought a letter from Tripod's lawyer
Excellent engineering of patio screen enclosure Fit and finish are very good Aesthetically, the enclosure looks awesome Subs and employees were friendly and well mannered
On May 26, I gave the sales representative, Darren, a check for $to do a screen enclosure on my patio pool areaThat was a 50% deposit on the total jobI was told I needed a survey, and building permitI have spent the money on the survey and I was told they have the building permitThat was in JulyI have called several times and been told they still need to do a final measurement and then a fabricationI get the same response every time I callI have even emailed the sales person with no responseI feel that I need to go to the office personally and either get my money back or get a final completion date for this jobThey are the worst company I have ever hired to do work on my home, and I've done total remodel!
Delays, serious errors, do-overs, and all the while no communication from the company including the salesperson and the "boss" until and unless we initiated it, including having to go to their office to get answers! Told at the outset that Tripod treats customers like they are familyWhat we experienced was them being non-responsive; so it must be a dis-functional familyA screen porch project that was contracted to take "weeks" turned into months The boss said he was not ready to discuss any type of discount, so we took it upon ourselves to reduce the final payment by what we felt was reasonableThat brought a letter from Tripod's lawyer
Excellent engineering of patio screen enclosure Fit and finish are very good Aesthetically, the enclosure looks awesome Subs and employees were friendly and well mannered
On May 26, I gave the sales representative, Darren, a check for $to do a screen enclosure on my patio pool areaThat was a 50% deposit on the total jobI was told I needed a survey, and building permitI have spent the money on the survey and I was told they have the building permitThat was in JulyI have called several times and been told they still need to do a final measurement and then a fabricationI get the same response every time I callI have even emailed the sales person with no responseI feel that I need to go to the office personally and either get my money back or get a final completion date for this jobThey are the worst company I have ever hired to do work on my home, and I've done total remodel!