Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me the business has also assured me that if the new sectional arrives in the same condition as the 1st one, then I can get a refund i'm hoping that the 2nd sectional meets the standard of the sofa on the showroom floor
Furniture & More stands behind its name and products! We were willing to exchange, fix or replace with another set for this customer. We value all customers and dont want to leave a bad taste or bad impression with any client or potential client. For this reason, we have our clients sign that they understand our Final Sale policy which is as follows: All transactions/sales are final. No refunds or charge card credits will be made on partial payments, or full payments. Cancellations will result in a store credit for all monies paid, subject to special order restocking fee of 25% once order is placed. We offered to fix the problem chair. Client refused. We offered to replace the entire set even though customer had possession of furniture and use of it in home for an extended amount of time. We feel that our offer of full store credit is more than fair considering our policies. As far as the poor image on the internet. The link that the client has provided is not for our company. It is for a company in California. As we all know Furniture & More is located in Delaware and one location in Maryland. Should the client not feel comfortable re-selecting at our Bear location Furniture & More has locations in Dover, Rehoboth Beach and Salisbury that are also an option for re-selection. Furniture & More considers this matter complete once customer re-selects and is delivered quality goods. Thank you for your time.
Dear Valued Customer, We do apologize for the lack of communication you have received on this issue I have checked on your order and they are due to ship out from manufacture to us next week and we should have by end of next week to the beginning of the following week and we can gladly
deliver them out to you once they arrive
Dear Valued Customer, We again apologize for the delay and have received word from the rug manufacture that we are to receive them on 3-11- We will have our delivery department contact you as soon as the arrive to set up a delivery appointment to deliver you your rugs We would like to extend a $Furniture & More Gift Card that you can use at any of our locations for the lengthy wait for this merchandise You can pick up your gift card from the Dover location or contact me directly at *** and I can verify your mailing address and mail it out to you Thank you,
Good Morning I'm well aware of customer ***'s delivery issuesThey had multiple issue with their builder getting their Certificate of Occupy and each time after we had our truck loaded for their delivery and drivers assigned Mrs *** would call and cancelAfter a
conversation between Mr***, myself , our delivery department and the approval of the builder we loaded the truck again for the 3rd time and agreed to drop in one designated area of the customers new home without set-upMr*** was well aware and agreed to call delivery after they received their Certificate of Occupy to arrange for a team to come, set up and place their furnitureThe ***s were never charged a delivery feeThey were aware their order would take between 8-weeks and we delivered 90% of their order earlyWe delivered the remainder of their order prior to the commit date of 8-weeks as wellAs a company we have suffered financial lose every time this customer decided to cancel hours prior to their requested appointmentAgain they were never charged a delivery fee there is nothing to refund. Thanks *** ***ManagerFurniture and More Rehoboth
Dear Sir Mrs***'s Service was completed by our technician 8/20/After sending all information and pictures to the manufacturer they have agreed to send a new Sectional for us to deliver to Mrs*** at no add'l chargeMrs*** has agreed to the new sectionalShe
is currently using the original sectional till her new is available for exchange. Regards*** ***
*** ***
*** *** ***
*** **
***
*** *** ***
Furniture & More does offer its sincerest apologies for all the issues involved with this order We have attempted to accommodate customer to their satisfaction however, we do have a final sale policy and as you can see we do stand behind our products Customer has a full in store
credit with Furniture and More and they can use it in any of our locations Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the most dishonest business I have ever come acrossStay away at all costs.The business did not provide a satisfactory responsebecause the product in question was grossly defective, and the customer servicewas very poorThe Business owes us an apology because of the nature of the accident and the fact that itcould have led to a lawsuitWe tried to return the product in exchange for another, but noneof the products they have in stock or in their catalogs fits our needsButthey accepted the furniture back yet we are out of $(cost of thefurniture)We have no confidence that we will ever find a suitable product that is not defective or a resolution to the problem andthe business has not been helpfulThe least the business could have done is to provide a refund less the 25% restocking fee that was promisedby the store manager ***They refuse to provide a better product that we can trustThis shows that the Business was being deceptive in orderto gain our trust, but they ended up abusing itOnline reviews (which I shouldhave checked before going to the store) showed the depth of the shady businesspractices that characterizes the nature of their service and I am no longerinterested in being part of it. Please see the link below:***All we want is a refund of the money we paid and a quick resolution to this nightmare. Thank you *** ***
Good Morning, We have received your request for a full refund of sofa chair and delivery However, we are still standing on a refund of the chair and additional $for a total of $ We can not pick up the sofa as it was delivered and received by you as requested All sales are final and we do not accept back custom order goods We have made the exception with the chair due to the damage and blood issue but will not take back the sofa We can only hope that you understand though we know it will be tough since you are so frustrated with the situation Please reach out to the store at *** and ask for *** so that your refund of $can be processed She is off Tues and Friday so please call any other time from 10am to 5pm to get this completed Again we are sorry for the whole inconvenience *** ***District Manager
Furniture & More did not promise a refund but a review of account to see if it could be refunded since we have a final sale policy Upon inspection of merchandise we found only a small ink pen mark on the mattress and offered to order a new one for customer as well as deliver it Free
since customer already made a trip in to pick up goods We are still open to honoring the Free Delivery & Reordering of the Mattress but we do not offer refunds We have the customers signature on the sales slip that that states our Final Sale Policy : All transactions/sales are final No refunds or charge card credits will be made on partial payments, or full payments In addition, we also offered the customer $Gift Card should he accept the mattress with the stain
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After waiting triple the amount of time to receive my rugs and being ignored by the business all I get is to receive my rugs???? This is unfair and terrible business! I want my money back or something extra in return for my troubles. I ordered the rugs on Black Friday!!! And it's now going into March and I still have not received my rugs. Why is the customer who paid money to a business in good faith being penalized???
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
the business has also assured me that if the new sectional arrives in the same condition as the 1st one, then I can get a refund. i'm hoping that the 2nd sectional meets the standard of the sofa on the showroom floor.
Dear [redacted], We want to extend our apologies for all of the discomforts this has caused you and your family. For this reason we would like to refund you the full amount of the reclining chair $649.99 along with an additional $99 for all your inconveniences. If you...
could contact me, N[redacted] I can process your refund immediately. I am in the office Tuesday - Saturday 10am to 5pm. I will however, be out of the office tomorrow 5-18-2017. Again we are very apologetic for this whole situation. [redacted]Web Customer Service
Furniture & More stands behind its name and products! We were willing to exchange, fix or replace with another set for this customer. We value all customers and dont want to leave a bad taste or bad impression with any client or potential client. For this reason, we have our clients sign that they understand our Final Sale policy which is as follows: All transactions/sales are final. No refunds or charge card credits will be made on partial payments, or full payments. Cancellations will result in a store credit for all monies paid, subject to special order restocking fee of 25% once order is placed. We offered to fix the problem chair. Client refused. We offered to replace the entire set even though customer had possession of furniture and use of it in home for an extended amount of time. We feel that our offer of full store credit is more than fair considering our policies. As far as the poor image on the internet. The link that the client has provided is not for our company. It is for a company in California. As we all know Furniture & More is located in Delaware and one location in Maryland. Should the client not feel comfortable re-selecting at our Bear location Furniture & More has locations in Dover, Rehoboth Beach and Salisbury that are also an option for re-selection. Furniture & More considers this matter complete once customer re-selects and is delivered quality goods. Thank you for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In my original complaint against Furniture and More, I asked for a full refund of both the chair and couch and reimbursement of delivery charges. When Furniture and more responded, they were only going to reimburse me for the chair and an additional $99 for my inconvenience. However, I bout the chair and couch together as a set. I want them to pick up the couch and give me a full refund. I do not want to deal with this company anymore. I will purchase a couch and chair as a set elsewhere. [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me the business has also assured me that if the new sectional arrives in the same condition as the 1st one, then I can get a refund i'm hoping that the 2nd sectional meets the standard of the sofa on the showroom floor
Furniture & More stands behind its name and products! We were willing to exchange, fix or replace with another set for this customer. We value all customers and dont want to leave a bad taste or bad impression with any client or potential client. For this reason, we have our clients sign that they understand our Final Sale policy which is as follows: All transactions/sales are final. No refunds or charge card credits will be made on partial payments, or full payments. Cancellations will result in a store credit for all monies paid, subject to special order restocking fee of 25% once order is placed. We offered to fix the problem chair. Client refused. We offered to replace the entire set even though customer had possession of furniture and use of it in home for an extended amount of time. We feel that our offer of full store credit is more than fair considering our policies. As far as the poor image on the internet. The link that the client has provided is not for our company. It is for a company in California. As we all know Furniture & More is located in Delaware and one location in Maryland. Should the client not feel comfortable re-selecting at our Bear location Furniture & More has locations in Dover, Rehoboth Beach and Salisbury that are also an option for re-selection. Furniture & More considers this matter complete once customer re-selects and is delivered quality goods. Thank you for your time.
Dear Valued Customer, We do apologize for the lack of communication you have received on this issue I have checked on your order and they are due to ship out from manufacture to us next week and we should have by end of next week to the beginning of the following week and we can gladly
deliver them out to you once they arrive
Dear Valued Customer, We again apologize for the delay and have received word from the rug manufacture that we are to receive them on 3-11- We will have our delivery department contact you as soon as the arrive to set up a delivery appointment to deliver you your rugs We would like to extend a $Furniture & More Gift Card that you can use at any of our locations for the lengthy wait for this merchandise You can pick up your gift card from the Dover location or contact me directly at *** and I can verify your mailing address and mail it out to you Thank you,
Good Morning I'm well aware of customer ***'s delivery issuesThey had multiple issue with their builder getting their Certificate of Occupy and each time after we had our truck loaded for their delivery and drivers assigned Mrs *** would call and cancelAfter a
conversation between Mr***, myself , our delivery department and the approval of the builder we loaded the truck again for the 3rd time and agreed to drop in one designated area of the customers new home without set-upMr*** was well aware and agreed to call delivery after they received their Certificate of Occupy to arrange for a team to come, set up and place their furnitureThe ***s were never charged a delivery feeThey were aware their order would take between 8-weeks and we delivered 90% of their order earlyWe delivered the remainder of their order prior to the commit date of 8-weeks as wellAs a company we have suffered financial lose every time this customer decided to cancel hours prior to their requested appointmentAgain they were never charged a delivery fee there is nothing to refund. Thanks *** ***ManagerFurniture and More Rehoboth
Dear Sir Mrs***'s Service was completed by our technician 8/20/After sending all information and pictures to the manufacturer they have agreed to send a new Sectional for us to deliver to Mrs*** at no add'l chargeMrs*** has agreed to the new sectionalShe
is currently using the original sectional till her new is available for exchange. Regards*** ***
*** ***
*** *** ***
*** **
***
*** *** ***
Furniture & More does offer its sincerest apologies for all the issues involved with this order We have attempted to accommodate customer to their satisfaction however, we do have a final sale policy and as you can see we do stand behind our products Customer has a full in store
credit with Furniture and More and they can use it in any of our locations Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the most dishonest business I have ever come acrossStay away at all costs.The business did not provide a satisfactory responsebecause the product in question was grossly defective, and the customer servicewas very poorThe Business owes us an apology because of the nature of the accident and the fact that itcould have led to a lawsuitWe tried to return the product in exchange for another, but noneof the products they have in stock or in their catalogs fits our needsButthey accepted the furniture back yet we are out of $(cost of thefurniture)We have no confidence that we will ever find a suitable product that is not defective or a resolution to the problem andthe business has not been helpfulThe least the business could have done is to provide a refund less the 25% restocking fee that was promisedby the store manager ***They refuse to provide a better product that we can trustThis shows that the Business was being deceptive in orderto gain our trust, but they ended up abusing itOnline reviews (which I shouldhave checked before going to the store) showed the depth of the shady businesspractices that characterizes the nature of their service and I am no longerinterested in being part of it. Please see the link below:***All we want is a refund of the money we paid and a quick resolution to this nightmare. Thank you *** ***
Good Morning, We have received your request for a full refund of sofa chair and delivery However, we are still standing on a refund of the chair and additional $for a total of $ We can not pick up the sofa as it was delivered and received by you as requested All sales are final and we do not accept back custom order goods We have made the exception with the chair due to the damage and blood issue but will not take back the sofa We can only hope that you understand though we know it will be tough since you are so frustrated with the situation Please reach out to the store at *** and ask for *** so that your refund of $can be processed She is off Tues and Friday so please call any other time from 10am to 5pm to get this completed Again we are sorry for the whole inconvenience *** ***District Manager
Furniture & More did not promise a refund but a review of account to see if it could be refunded since we have a final sale policy Upon inspection of merchandise we found only a small ink pen mark on the mattress and offered to order a new one for customer as well as deliver it Free
since customer already made a trip in to pick up goods We are still open to honoring the Free Delivery & Reordering of the Mattress but we do not offer refunds We have the customers signature on the sales slip that that states our Final Sale Policy : All transactions/sales are final No refunds or charge card credits will be made on partial payments, or full payments In addition, we also offered the customer $Gift Card should he accept the mattress with the stain
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After waiting triple the amount of time to receive my rugs and being ignored by the business all I get is to receive my rugs???? This is unfair and terrible business! I want my money back or something extra in return for my troubles. I ordered the rugs on Black Friday!!! And it's now going into March and I still have not received my rugs. Why is the customer who paid money to a business in good faith being penalized???
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
the business has also assured me that if the new sectional arrives in the same condition as the 1st one, then I can get a refund. i'm hoping that the 2nd sectional meets the standard of the sofa on the showroom floor.
Dear [redacted], We want to extend our apologies for all of the discomforts this has caused you and your family. For this reason we would like to refund you the full amount of the reclining chair $649.99 along with an additional $99 for all your inconveniences. If you...
could contact me, N[redacted] I can process your refund immediately. I am in the office Tuesday - Saturday 10am to 5pm. I will however, be out of the office tomorrow 5-18-2017. Again we are very apologetic for this whole situation. [redacted]Web Customer Service
Furniture & More stands behind its name and products! We were willing to exchange, fix or replace with another set for this customer. We value all customers and dont want to leave a bad taste or bad impression with any client or potential client. For this reason, we have our clients sign that they understand our Final Sale policy which is as follows: All transactions/sales are final. No refunds or charge card credits will be made on partial payments, or full payments. Cancellations will result in a store credit for all monies paid, subject to special order restocking fee of 25% once order is placed. We offered to fix the problem chair. Client refused. We offered to replace the entire set even though customer had possession of furniture and use of it in home for an extended amount of time. We feel that our offer of full store credit is more than fair considering our policies. As far as the poor image on the internet. The link that the client has provided is not for our company. It is for a company in California. As we all know Furniture & More is located in Delaware and one location in Maryland. Should the client not feel comfortable re-selecting at our Bear location Furniture & More has locations in Dover, Rehoboth Beach and Salisbury that are also an option for re-selection. Furniture & More considers this matter complete once customer re-selects and is delivered quality goods. Thank you for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In my original complaint against Furniture and More, I asked for a full refund of both the chair and couch and reimbursement of delivery charges. When Furniture and more responded, they were only going to reimburse me for the chair and an additional $99 for my inconvenience. However, I bout the chair and couch together as a set. I want them to pick up the couch and give me a full refund. I do not want to deal with this company anymore. I will purchase a couch and chair as a set elsewhere. [redacted]