Initial Business Response / [redacted] (1000, 6, 2014/06/23) */ Mr [redacted] - We would like to meet with you Friday 6/27/at 10:AMI will need your father to be present as he is the owner of the propertyDue to the nature of your threatening emails and repeated offensive voicemails, I have requested a Deputy Sheriff to attend the meeting as well Please have a list of any items you feel are not completed and/or damagedWe will bring our photos taken before we began work for comparison to anything you feel Triskell did not complete and/or damaged Please let me know if you can accommodate the time and specific request of this meeting Sincerely, [redacted] (XXX) XXX-XXXX C: Initial Consumer Rebuttal / [redacted] (4200, 7, 2014/06/23) */ Do you remember are last conversation? I told you lets work together and find SOLUTIONSDo you remember me asking youCan you PLEASE schedule a time and day to stop by my FATHERS house? You replied.....YES! If I stop talking to [redacted] ! YOU LIED TO ME! NO CALL, NO SHOW and now you want to meet! I'm upset with you and your company for the lack of RESPECT,INTEGRITY and COMPASION given to my FATHER! I COULD HAVE GAVE THIS JOB TO ANYONETHE ONLY REASON I GAVE THE JOB TO TRISKELL RESTORATIONS was because of FOREST,NAVY SEAL,MY FATHER, RETIRED CHIEF! LOYALTY, INTEGRITY and RESPECT! SOMETHING YOU AND [redacted] LACK! You avoided my calls and emailsPROJECT MANAGER [redacted] , your employess and yourself need to take RESPONSIBILITY for your actions! DID PROJECT MANAGER TELL YOUMY DAD ATE SOUP FOR WEEKS? DID PROJECT MANAGER TELL YOUMY FATHERS HOUSE HAD A STRONG ODOR (LACQUER) and the house still had work to be doneI had to beg for more days at LaQuinta from AAADid [redacted] ever mentioned to you the damages and missing items at my FATHERS HOUSE? What happen to the walk through when project manager stop by to pick up the check? YOUR LACK OF LEADERSHIP PUT THE HEALTH OF MY FATHERS, SISTER and myself AT RISKMy FATHER WAS SENT TO THE ER BECAUSE OF HIGH STRESS, LACK OF SLEEP HIS INR READING WAS MY SISTER CAME OUT OF POCKET $TO LIVE AT A HOTEL BECAUSE SHE AS SERVE ASSIMAMY FAMILY IS EVERYTHING TO ME AND YOU ALONG WITH PROJECT MANAGER DISRESPECTED MY FAMILY! BRING A DEPUTY,BRING FOREST SO THE TRUTH ABOUT YOU AND PROJECT MANAGER WILL BE TOLDBy the way,you know [redacted] DROP THE BALL! Revdex.com,YELP,EVERY SOCIAL MEDIA WILL KNOW ABOUT THISI GAVE YOU SEVERAL OPPORTUNITIES TO RESOLVE THE MESS YOUR COMPANY DIDMY FATHER AND I JUST WANT YOU TO FIX WHAT YOUR EMPLOYEES DID WRONGMY FATHER AND I ARE LOOKING FORWORD TO SEEING YOUHOWS TOMORROW? ***.....TAKE RESPONSIBILITY AND CHECK YOUR [redacted] AT THE DOOR! No more excuses, no more [redacted] .....time for solutions! Final Consumer Response / [redacted] (2000, 10, 2014/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The meeting took place at my fathers house on the date [redacted] suggestedUnfortunately my father and I offered a settlement in which [redacted] turned down The offer we gave [redacted] was a fair oneMy father and I feel that [redacted] has to take full responsibility for his employees actionProject Manager [redacted] is the one we feel is responsible for what took place at my fathers house On 07-07-I Franklin D [redacted] called and spoke with [redacted] to schedule a date and time to meet and discuss options to resolve this matter! My conversation with [redacted] turned out to be very disturbing yet finally made sense to me and my father on why [redacted] turned down are offer to settle this matter! [redacted] had no idea his Project Manager [redacted] was making recommendation on work that had TOP PRIORITY over the job that was insured by AAA to be work onHe deceived and CON my father and I into giving him and other Triskell Employees cash to do a job that AAA paid them to do [redacted] suggested that my father cash out on the floor money and CON my father into buying materials to free up money in the cabinets category [redacted] and Triskell Restorations employees received cash from my father and did not finish the jobs they where paid to do [redacted] was also unaware that stolen property and damages to my fathers house and property took place during the entire project because Project Manager [redacted] was not at the job site to supervise Triskell Restorations employees Final Business Response / [redacted] (4000, 21, 2014/07/29) */ I have attached a signed certificate of completion and a signed customer service satisfaction surveyMr [redacted] (The Father) is a genuine man and is very cognizant of his daily affairsThe complaints and items that the son has brought to your attention are not accurate and do not represent the attention are care taken during this project
Initial Business Response / [redacted] (1000, 6, 2014/06/23) */ Mr [redacted] - We would like to meet with you Friday 6/27/at 10:AMI will need your father to be present as he is the owner of the propertyDue to the nature of your threatening emails and repeated offensive voicemails, I have requested a Deputy Sheriff to attend the meeting as well Please have a list of any items you feel are not completed and/or damagedWe will bring our photos taken before we began work for comparison to anything you feel Triskell did not complete and/or damaged Please let me know if you can accommodate the time and specific request of this meeting Sincerely, [redacted] (XXX) XXX-XXXX C: Initial Consumer Rebuttal / [redacted] (4200, 7, 2014/06/23) */ Do you remember are last conversation? I told you lets work together and find SOLUTIONSDo you remember me asking youCan you PLEASE schedule a time and day to stop by my FATHERS house? You replied.....YES! If I stop talking to [redacted] ! YOU LIED TO ME! NO CALL, NO SHOW and now you want to meet! I'm upset with you and your company for the lack of RESPECT,INTEGRITY and COMPASION given to my FATHER! I COULD HAVE GAVE THIS JOB TO ANYONETHE ONLY REASON I GAVE THE JOB TO TRISKELL RESTORATIONS was because of FOREST,NAVY SEAL,MY FATHER, RETIRED CHIEF! LOYALTY, INTEGRITY and RESPECT! SOMETHING YOU AND [redacted] LACK! You avoided my calls and emailsPROJECT MANAGER [redacted] , your employess and yourself need to take RESPONSIBILITY for your actions! DID PROJECT MANAGER TELL YOUMY DAD ATE SOUP FOR WEEKS? DID PROJECT MANAGER TELL YOUMY FATHERS HOUSE HAD A STRONG ODOR (LACQUER) and the house still had work to be doneI had to beg for more days at LaQuinta from AAADid [redacted] ever mentioned to you the damages and missing items at my FATHERS HOUSE? What happen to the walk through when project manager stop by to pick up the check? YOUR LACK OF LEADERSHIP PUT THE HEALTH OF MY FATHERS, SISTER and myself AT RISKMy FATHER WAS SENT TO THE ER BECAUSE OF HIGH STRESS, LACK OF SLEEP HIS INR READING WAS MY SISTER CAME OUT OF POCKET $TO LIVE AT A HOTEL BECAUSE SHE AS SERVE ASSIMAMY FAMILY IS EVERYTHING TO ME AND YOU ALONG WITH PROJECT MANAGER DISRESPECTED MY FAMILY! BRING A DEPUTY,BRING FOREST SO THE TRUTH ABOUT YOU AND PROJECT MANAGER WILL BE TOLDBy the way,you know [redacted] DROP THE BALL! Revdex.com,YELP,EVERY SOCIAL MEDIA WILL KNOW ABOUT THISI GAVE YOU SEVERAL OPPORTUNITIES TO RESOLVE THE MESS YOUR COMPANY DIDMY FATHER AND I JUST WANT YOU TO FIX WHAT YOUR EMPLOYEES DID WRONGMY FATHER AND I ARE LOOKING FORWORD TO SEEING YOUHOWS TOMORROW? ***.....TAKE RESPONSIBILITY AND CHECK YOUR [redacted] AT THE DOOR! No more excuses, no more [redacted] .....time for solutions! Final Consumer Response / [redacted] (2000, 10, 2014/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The meeting took place at my fathers house on the date [redacted] suggestedUnfortunately my father and I offered a settlement in which [redacted] turned down The offer we gave [redacted] was a fair oneMy father and I feel that [redacted] has to take full responsibility for his employees actionProject Manager [redacted] is the one we feel is responsible for what took place at my fathers house On 07-07-I Franklin D [redacted] called and spoke with [redacted] to schedule a date and time to meet and discuss options to resolve this matter! My conversation with [redacted] turned out to be very disturbing yet finally made sense to me and my father on why [redacted] turned down are offer to settle this matter! [redacted] had no idea his Project Manager [redacted] was making recommendation on work that had TOP PRIORITY over the job that was insured by AAA to be work onHe deceived and CON my father and I into giving him and other Triskell Employees cash to do a job that AAA paid them to do [redacted] suggested that my father cash out on the floor money and CON my father into buying materials to free up money in the cabinets category [redacted] and Triskell Restorations employees received cash from my father and did not finish the jobs they where paid to do [redacted] was also unaware that stolen property and damages to my fathers house and property took place during the entire project because Project Manager [redacted] was not at the job site to supervise Triskell Restorations employees Final Business Response / [redacted] (4000, 21, 2014/07/29) */ I have attached a signed certificate of completion and a signed customer service satisfaction surveyMr [redacted] (The Father) is a genuine man and is very cognizant of his daily affairsThe complaints and items that the son has brought to your attention are not accurate and do not represent the attention are care taken during this project