I called their office and advised them I wanted t o cancelthe serviceI also asked if I needed to send them something in writing because I did not know where to send it since I was advisedthe address on for is not goodI was told no I did not have to send a notice in writing because I told Kelli, the office manager, and she is the person who told me I did not have to send written notice
To whom it may concern,Our company provides a service that requires an agreement to be signed*** *** was clearly explained the terms of this agreement both in person and over the phoneThe agreement is very clear about the length, cost, and policiesWe have gone above and beyond to help *** *** in her circumstances.We made special exceptions to help her when the agreement did not require us toWhen a customer moves they are required to notify us prior to moving so we can give them optionsThey can either move the service for a moving feeThey can transfer service into new home owners name which requires a new agreement, or they can cancel the service and pay the remainimg balance of their agreeementAll of these options are standard among service providers and very reasonable optionsShe did not notify us of the move until after she moved out We have fulfilled our end of this agreement and even gone beyond that*** *** has been given her reaspnable options, but insists that they are not fair yet she agreed to the terms both in writing and in a 3rd party voice recording prior to install to ensure she was clear on the terms of serviceOur company will be forced to send *** *** to collections if she continues to resist paymentWe are willing to reduce settlement to 50% of outstandinf balance if *** *** will agree to pay quickly and update all complaints with all agencies as resolved
We accept *** ***s counter offer and would like to receive payment before July 1st of $to release her from her contract Please make check payable to TriSMART Protection LLC*** * *** *** *** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The details from the owner Mark B*** are inacturate.Last August I called and requested the security service to be cancelledBecause another company took over where my husband WorksThe employees were given days notice, he lostyrs of seniority and received reduced payThe employees were toldThere was no package or unemploymentWe struggledTo make the mortgage paymentI called the mortgage company To see what could be worked out on the payments so we wouldNo go into forclosureMark B*** said he would reduce the Security payments to and wait to see what our Mortgage company would doIn the meantime, we have sold ourHome and again are requesting cancellation of the service.We will not realize any profit from the sale of our home but MrMark B***Still wants us to keep paying for a service we can't pay for and Will not own the home any moreIt's kind of like getting a gym membership Trying to cancel the membership because you won't be thereTo use it because you moved, and the club won't let you cancelThe membership.A security company having a year agreement is too long, which is what I told The salesman Wayne in the beginningA person does not know what will happen in thatSpan of their life and I requested a shorter agreement.So, no Mark's response will not resolve This issue.
Regards,
*** ***
I called their office and advised them I wanted t o cancelthe service. I also asked if I needed to send them something in writing because I did not know where to send it since I was advisedthe address on for is not...
good. I was told no I did not have to send a notice in writing because I told Kelli, the office manager, and she is the person who told me I did not have to send written notice.
To Whom It May Concern,I have attached a copy of the signed agreement by [redacted]. In this agreement she acknowledges a 60 month term and commitment. I had a conversation with [redacted] after she signed her agreement and was activated with service from our company in which she stated she was concerned about the length of contract. After speaking with her we concluded that if she ran into financial difficulty then she could call me directly and see what I could do to help her out. 6 months ago she utilized this right that I promised her. She said her husband may lose her job. I took compassion on their situation, and pulled some strings to help her out as I promised I would. I was able to cut her bill from $59.99 to $29.99/month for the length of 6 months. Now that this 6 month period has expired and the bill has gone back up she is complaining to us and trying to cancel. From the beginning it was made very clear to her that this was a long term agreement. The equipment in her home was paid for by the builder at a discount from us. Our company mistakenly added the cost of the equipment to her cancellation invoice and sent it to her. We corrected the invoice by removing the equipment fees and sent her the corrected invoice 6 days ago. This invoice is owed only if she chooses to cancel. I have attached her most recent invoice which reflects her original monthly fee of $59.99/month for 60 months. She has 35 months remaining. The terms of the agreement are very clear, and she initialed them aside form signing. To ensure our sales people are honest we also do a quality assurance survey on the phone with each customer to make sure they understand the monthly fee and length of agreement before we install or activate the service. The agreement clearly states that the cancellation fee is the monthly fee multiplied by the remainder of the agreement. I have received multiple text messages from [redacted] requesting that I help her out by releasing her from her agreement. She has stated that because I am young that I can afford to do so, which has nothing to do with her contractual obligation to our company. We have gone outside of the agreement to help her with 6 months of reduced service. It is my understanding that she is moving soon or already has in which she has the option to carry service with her to avoid interruption. Please let us know if there is any other information you would like to receive to resolve this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my Regretfully, the rhetoric by Triguard is again inaccurate.
complaint. My husband and I gave notice to Triguard 30 days before we moved out of the premises at [redacted] I advised them verbally, May 5, 2015 because Kelly the office manager would not give me an email address to send her the written notification. The actual shutoff date was June 5, 2015. We moved from the premises on June 13, 2015. So the assumption that we moved before the alarm shutoff date is incorrect. Triguard's owner Mark B[redacted] was not present when the sales rep went over the functions of the security system or what would happen if we discontinued the service. Actually, that question never came up. The only question that came up was we did not want to do a 5 year contract. The sales rep said he would talk to Mark to see if it would be possible to do a 2 yr. contract. When the sales rep came back to us, he said Mark said he was ok with it and a notation would be marked on our contract. We will never know the truth on this point. , As it stands, we have completed 2 years with Triguard, had to get our builder involved to prove the equipment is owned by us and it stays with the home. As far as a 3rd party voice recording prior to install, that did not happen. Triguard may do all those things Mark B[redacted] talks about now, but 2 yrs ago when we signed up, none of the process he talks about was gone through. If Triguard will reduce settlement to $250, we will drop all complaints with all agencies and update complaint as resolved, period. No bashing of Triguard or anything else.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
A check will be mailed today. We will consider this matter resolved as soon as TriSmart has received our check and stipulates in writing, that we are unequivocally released from our contract and any monies owed are paid in full.
I called their office and advised them I wanted t o cancelthe serviceI also asked if I needed to send them something in writing because I did not know where to send it since I was advisedthe address on for is not goodI was told no I did not have to send a notice in writing because I told Kelli, the office manager, and she is the person who told me I did not have to send written notice
To whom it may concern,Our company provides a service that requires an agreement to be signed*** *** was clearly explained the terms of this agreement both in person and over the phoneThe agreement is very clear about the length, cost, and policiesWe have gone above and beyond to help *** *** in her circumstances.We made special exceptions to help her when the agreement did not require us toWhen a customer moves they are required to notify us prior to moving so we can give them optionsThey can either move the service for a moving feeThey can transfer service into new home owners name which requires a new agreement, or they can cancel the service and pay the remainimg balance of their agreeementAll of these options are standard among service providers and very reasonable optionsShe did not notify us of the move until after she moved out We have fulfilled our end of this agreement and even gone beyond that*** *** has been given her reaspnable options, but insists that they are not fair yet she agreed to the terms both in writing and in a 3rd party voice recording prior to install to ensure she was clear on the terms of serviceOur company will be forced to send *** *** to collections if she continues to resist paymentWe are willing to reduce settlement to 50% of outstandinf balance if *** *** will agree to pay quickly and update all complaints with all agencies as resolved
We accept *** ***s counter offer and would like to receive payment before July 1st of $to release her from her contract Please make check payable to TriSMART Protection LLC*** * *** *** *** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The details from the owner Mark B*** are inacturate.Last August I called and requested the security service to be cancelledBecause another company took over where my husband WorksThe employees were given days notice, he lostyrs of seniority and received reduced payThe employees were toldThere was no package or unemploymentWe struggledTo make the mortgage paymentI called the mortgage company To see what could be worked out on the payments so we wouldNo go into forclosureMark B*** said he would reduce the Security payments to and wait to see what our Mortgage company would doIn the meantime, we have sold ourHome and again are requesting cancellation of the service.We will not realize any profit from the sale of our home but MrMark B***Still wants us to keep paying for a service we can't pay for and Will not own the home any moreIt's kind of like getting a gym membership Trying to cancel the membership because you won't be thereTo use it because you moved, and the club won't let you cancelThe membership.A security company having a year agreement is too long, which is what I told The salesman Wayne in the beginningA person does not know what will happen in thatSpan of their life and I requested a shorter agreement.So, no Mark's response will not resolve This issue.
Regards,
*** ***
I called their office and advised them I wanted t o cancelthe service. I also asked if I needed to send them something in writing because I did not know where to send it since I was advisedthe address on for is not...
good. I was told no I did not have to send a notice in writing because I told Kelli, the office manager, and she is the person who told me I did not have to send written notice.
To Whom It May Concern,I have attached a copy of the signed agreement by [redacted]. In this agreement she acknowledges a 60 month term and commitment. I had a conversation with [redacted] after she signed her agreement and was activated with service from our company in which she stated she was concerned about the length of contract. After speaking with her we concluded that if she ran into financial difficulty then she could call me directly and see what I could do to help her out. 6 months ago she utilized this right that I promised her. She said her husband may lose her job. I took compassion on their situation, and pulled some strings to help her out as I promised I would. I was able to cut her bill from $59.99 to $29.99/month for the length of 6 months. Now that this 6 month period has expired and the bill has gone back up she is complaining to us and trying to cancel. From the beginning it was made very clear to her that this was a long term agreement. The equipment in her home was paid for by the builder at a discount from us. Our company mistakenly added the cost of the equipment to her cancellation invoice and sent it to her. We corrected the invoice by removing the equipment fees and sent her the corrected invoice 6 days ago. This invoice is owed only if she chooses to cancel. I have attached her most recent invoice which reflects her original monthly fee of $59.99/month for 60 months. She has 35 months remaining. The terms of the agreement are very clear, and she initialed them aside form signing. To ensure our sales people are honest we also do a quality assurance survey on the phone with each customer to make sure they understand the monthly fee and length of agreement before we install or activate the service. The agreement clearly states that the cancellation fee is the monthly fee multiplied by the remainder of the agreement. I have received multiple text messages from [redacted] requesting that I help her out by releasing her from her agreement. She has stated that because I am young that I can afford to do so, which has nothing to do with her contractual obligation to our company. We have gone outside of the agreement to help her with 6 months of reduced service. It is my understanding that she is moving soon or already has in which she has the option to carry service with her to avoid interruption. Please let us know if there is any other information you would like to receive to resolve this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my Regretfully, the rhetoric by Triguard is again inaccurate.
complaint. My husband and I gave notice to Triguard 30 days before we moved out of the premises at [redacted] I advised them verbally, May 5, 2015 because Kelly the office manager would not give me an email address to send her the written notification. The actual shutoff date was June 5, 2015. We moved from the premises on June 13, 2015. So the assumption that we moved before the alarm shutoff date is incorrect. Triguard's owner Mark B[redacted] was not present when the sales rep went over the functions of the security system or what would happen if we discontinued the service. Actually, that question never came up. The only question that came up was we did not want to do a 5 year contract. The sales rep said he would talk to Mark to see if it would be possible to do a 2 yr. contract. When the sales rep came back to us, he said Mark said he was ok with it and a notation would be marked on our contract. We will never know the truth on this point. , As it stands, we have completed 2 years with Triguard, had to get our builder involved to prove the equipment is owned by us and it stays with the home. As far as a 3rd party voice recording prior to install, that did not happen. Triguard may do all those things Mark B[redacted] talks about now, but 2 yrs ago when we signed up, none of the process he talks about was gone through. If Triguard will reduce settlement to $250, we will drop all complaints with all agencies and update complaint as resolved, period. No bashing of Triguard or anything else.
After speaking to the alarm collection department, they now want $2209 from us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
A check will be mailed today. We will consider this matter resolved as soon as TriSmart has received our check and stipulates in writing, that we are unequivocally released from our contract and any monies owed are paid in full.