TriSona

Initial Business Response /* (1000, 9, 2015/11/16) */
I appreciate Mr*** making a complaint as he has been unresponsive to our attempts to collect for mowing services all year(See attached statement)
When we started the year we met with Mr*** and he showed us where last year's provider
had killed his grass in his front yardWe began services by performing an aeration in April and mowed once in JuneAt the beginning of July we started his sprinkler system and continued to mow on a bi-weekly basis until we cancelled Mr*** at the end of September for non-paymentHe has registered no complaint except for this one with the Revdex.com
There is a direct correlation between Mr***'s complaint and our repeated attempts to collect the debt owed to us by him

Initial Business Response /* (1000, 6, 2015/12/03) */
Our records indicate that the client had us mow her lawn two times. We show invoicing two times for $24.95 each. We show payments from her being confirmed.
There is no record of any additional charges and/or payments from this client nor is...

there a record of any charges outstanding. The account is closed and has been since June.
Below is a copy of the transactions for this client's account.
New
Payment
06/22/2015
-$24.95
Invoice
06/20/2015
$24.95
Payment
06/02/2015
-$24.95
Invoice
05/28/2015
$24.95
Current Balance $0.00.
As a practical matter, if there were errant charges being made against her card, her credit card company would promptly reverse the charges and credit her account.
Our system does not allow any charges without first having created an invoice and having either mailed or emailed the invoice.
This is a mystery all the way around. If the client wishes to discuss the matter, she may give me a call at XXX-XXX-XXXX. I'd like to get to the bottom of whatever issue there is regarding this matter.
Sincerely,
[redacted]

Initial Business Response /* (1000, 17, 2015/09/08) */
Thank you for your letter of 1 September 2015 regarding Mr. [redacted]'s complaint.
I can appreciate the fact that we did not make our deadlines that we discussed with Mr. [redacted]. We tried to rush what would be our normal response...

time. As a bit of background, the offer that he purchased was, I believe, a gift to him from someone. It was through [redacted] The issue that nobody seems to understand about [redacted] is that they never contact the company making the offer that anyone has purchased anything.
In this case, Mr. [redacted] waited for us to call him. We never knew he even existed as we were never told by [redacted] That puts us behind the "eightball" to begin.
We won't deny the fact that we missed our self-imposed deadlines and were trying to rush things. We failed and he got his money back from [redacted] We never received any money and frankly, [redacted] really does need to put the company making the offer in touch with the future customer.
Sincerely,
[redacted]
Managing Member