Tristate Moving & Storage

We have reviewed the paperwork and information we have about this service that was provided to the customerOur records showed that the information was provided to the customer over the phone based on THE INFORMATION PROVIDED BY THE CUSTOMERWe have a hourly rate that we charge per hour from the
start time to finish timeThe total price is based on how much work the customer wants us to provideAlso our website and paperwork have more information about this should the customer have any questionsOur crew arrived and provided a great service on the day ofThe crew leader explained all charges prior to the start of this jobCustomer agreed and signed different places that she acknowledges the cost and procedureAt no point did the customer contact our officeAlso no letter was sent to the owner of the company. This customer has received a sales price for her move and we feel as we did everything possible to lighten the heavy load. We are offering a 10% discount for her next moveTo redeem this discount please call our office at ###-###-####

Review: The company conducted the moving contract with me unethically. I am listing the problems below:

1. Tom Parcell, an associate misguided me telling me that the total charges will be close to approximately $1400 to make a small move of 5 pieces of furniture and 10 boxes from MD to NY and to store them for 3 months. When I asked for a quote, he said it was not necessary these were the standard charges. Being an international student new to the practices in the US I accepted in good faith.

2. On the day of the moving out (4/2/14), they disassembled my furniture, packed all my things and then quickly made me sign a contract with them. I did not get a chance to read it. By then my furniture was already in the truck and I was flying the out the next day. So I felt like I had no choice but to sign. I felt like I was coaxed into this agreement. When I asked for copies, Tom assured me it would come in the email after they scanned it. It never came. For the receipt of how much they charged me, I had to call Tom 5/6 times before they sent me a receipt and breakdown of how much they charged (close to $600).

3. Finally, on the day of the moving in (7/16/14), they came with forms and forced me to sign saying they will not deliver anything unless I signed the forms. I saw they were charging me an additional $1700. When I asked Tom about this discrepancy I told him I was not ready to pay this much and I did not even have the money for it. In response, Tom, immediately threatened to 'drag me to court' if I didnt pay. And called the movers in front of me, used profanity with them and told them to take all my things and leave right away. He was yelling so hard, I could hear everything on the other side of the line.

4. I again felt like I was coaxed to pay up in order to get all my things back in possession. I wanted to speak to his supervisor he just would not put me through. He insisted that no one else was in office. He said, he will look into providing a discount and then resolve the matter by the next day which was 7/17/14 (yesterday).

5. After I was forced to pay and sign all the forms, the movers brought in all the goods into the apartment. And when I asked them to reassemble my furniture, they refused saying they were not instructed to do so. I had to call Tom again for them to listen and start reassembling. At the end, I saw that 2 integral pieces of my bed were missing and one table was damaged. I called Tom again and immediately notified him. He again promised to resolve the matter and contact me by ed of the following day (7/17/14).

6. Since then, I wrote to him and he did not call me back.

7. Today, I checked my bank of america account and found that the company charged me an additional $10 above what we discussed over the phone.

In the meantime, I called another moving company and they sent me a quote to move the same amount of goods for $1400. That gave me confidence that the range of $1400 is what the standard price is for such a move and if anything I was overcharged by at least $600 or more for the move. To this day, I do not have a copy of all the paperwork I have signed.

Overall, I feel that I was cheated and taken advantage of. In the end, I still couldnt move because I couldn't put my bed together. If I have to go and buy those parts again, I will have to pay at least $200 for it.Desired Settlement: 1. A refund of the excess amount I paid according to industry standard.

2. An apology from the company for misbehaving with me for simply asking why there was a discrepancy.

3. The missing parts of my bed.

4. Insurance claim for the damaged table.

Business

Response:

HelloFirst let me apologize for your bad experience with our company. We review all files after it comes back to our office. In your initial call a estimate was given to you By Tom and he has notes in here that your move is a two part move. A two part move means that we pick up and take to our warehouse and then deliver back to your home when your ready. A move like this normally costs more because we have to touch your furniture four times. I think the part that you got confused about was that we charge to pick up your furniture and then charge to deliver to you location in NY the second time. Then we looked at the amount you paid and the price is very competitive to the price in the industry. The part about your Bed. We looked in the warehouse and in your crates and there was no items left behind. I think you told us that you went and bought a new one so can you send a picture of it and your new receipt from IKea so we can send it to claims. Then Call in and make sure we received it and then someone will contact you in about 6 days and handle the problem directly with you. If there's anything else I can do please let us know. I have also a 25% coupon for your next move here at the office. If you wish I can send that to your address. Thanks !

Review: I hired this moving company to help me move my studio apartment. Not a lot of furniture, just a living room and bedroom pretty much. After calling several moving companies I chose this one, because it seemed like the cheapest rate and I am a young woman without a lot of financial resources. Tom P[redacted], who represented himself as a sales representative, but I am later finding out that he is the owner, told me that the estimate based off the inventory of my stuff would come to around $385, give or take a little bit depending on timing. I made sure to ask him if that was a flat rate and there were no other hidden fees and he said no and they give these great rates to be one of the better and affordable moving companies in the area. I was pleased with that and hired his company to move. Come moving day. his movers were late and also they were completely unprofessional. Since they and I were in a rush to get things moving, they made me sign some paperwork very quickly and didn't give me a chance to read over it. It's like they did that on purpose because they kept distracting me and asking me about moving certain items etc. They looked like 2 homeless guys that Tom hired off the street. Needless to say, they were NOT professional movers and didn't even have tools or moving equipment. I had to let them borrow my dolley to move stuff. They were also very slow and my boyfriend helped them move stuff into their truck because it was taking an extremely long time. They also told me that they couldn't just use the blankets to move stuff, that they had to wrap things, even my bed which is soft in plastic wrap. I didn't realize it then, but the plastic wrap was an extra charge which is why they wanted to do it. Anyways, when it was all said and done, and we were at the new location, the movers would not unload my truck of stuff until I signed the receipt. Since they already had my credit card info, I was charged 831.06, double what I was quoted for. When I refused to sign the CC receipt, Tom on the phone with the movers told them to close the truck of my belongings and drive away. I had to beg Tom to let them unload my stuff and finally relenting I signed the credit card receipt. There were several hidden charges I was never made aware about, including moving up and down stairs and little things like that. Tom P[redacted] is a complete crook and from reading yelp I learned he has done this to several hardworking people. Tom would not even talk to me about the charges on the phone, and I never got an actual receipt for the move or for what I actually paid for. Please help me, I don't know what to do. I am looking for several other people that had this issue to file a class action lawsuit. He has stolen money from me and several others.Desired Settlement: I really would just to like at least get the money back that they stole from me. I am happy to pay for the services I requested and the price that Tom and I talked about, but the extra $446 that I was charged, I want that money back.

Review: Certified Mail regarding my claims sent to Tristate Moving and Storage, [redacted] was returned mentioning "Undeliverable as Addressed".Desired Settlement: The business has to compensate for all damages caused to my home, my car and my furniture.

Business

Response:

All claims have to be scanned and emailed to [redacted]

Review: The following is a letter I wrote to the owner following a conversation with an employee/manager (?)

To Whom It May Concern:

My name is [redacted] and I had scheduled my move with Tristate Movers for 9am on the 24th of May. On March 20, I received a quote, on May 9 I had reserved the day and on May 15 I had put my deposit down. At 9:15am on the 24th, after no word from the movers, I called Tristate’s office. [redacted] said he would call the truck and get an eta. He called back and said he could not reach the driver but he left a message and would get back to me. At 9:30am [redacted] called me back and informed me that the truck had broken down on the way there and that they were sending another truck to meet them to exchange supplies and that we were now looking at a 10:30am-11:00am arrival time and that he would call and let me know when they were 20 minutes out. At 11:00am I had still not heard from the company or the movers so I called to check back in with [redacted]. He informed me that the truck was not back yet but they would send it out as soon as they made the exchange and that we were now looking at a 12:00pm-12:30pm window of arrival and that he would call and let me know when they were 20 minutes out. When I had not heard back at 12:30pm, I called again and left a message. [redacted] called back at 12:38pm and said the truck had left 5 minutes ago and would be there within an hour. At 2:00pm I called Tristate again, as I had not received an update and we were still without movers. [redacted] called back at 2:08pm and said the movers were exiting off of [redacted] onto [redacted] (about 6 miles from our apartment). At 2:21pm the movers called to say they were 5 minutes away. At 2:56pm the movers finally arrived. We shared our frustrations with [redacted] upon arrival. (My roommate and I both took a full day off of work for this move as we expected it to last from 9-1, which by the time the movers arrived, I could have worked a full day and [redacted] a half day.) He said that he didn’t work for Tristate movers and that he was just doing a favor for [redacted] because one of his drivers did not show up for work this morning. This came as a surprise to us as we were told all day that it was a broken down truck that was causing all of these delays. I called [redacted] and asked what he could do to work with us on the price for all of the trouble and delays we experienced today. That is when he told me he could do nothing but that I could write to you and share my frustrations. I understand that things happen, trucks break down, and people don’t show up to work but the customer service I received was almost nonexistent. My move that was scheduled at 9am didn’t happen for 6 hours. 6 hours that we spent waiting for updates that didn’t come until I called for them and even then were inaccurate. I realize that you are running a business and you need to make ends meet but you also need customers. I feel like you should be aware of what some of your customers are going through. I look forward to hearing from you.

::End letter::

On Saturday May 25, at 4:30pm, I called Tristate movers in hopes to reach the owner or manager, as I was told they would be in today. When I called and asked to speak to the owner/manager, [redacted] replied that it was him. When I reminded [redacted] of our conversation yesterday he told me that the owner is not in and won’t be until next week, and that he told me that he would give the letter to the owner and it was up to him to decide what could be done, but he didn’t know why I was still complaining as the company actually lost money on the move and I shouldn’t be upset because my move was done and I should just move on. That 350 dollars was not a bad price “it was a steal.” I tried to tell him it wasn’t about the money it was about the way I was treated, never getting straight answers and having to wait 6 hours for my move to begin. This is when [redacted] told me I should just be thankful that he didn’t cancel my move all together because that is what he should have done. He then proceeded to tell me that I was just being flat out difficult and this whole time I’ve been rude and a difficult person. I was extremely taken a back by these comments. I then asked for the owners name so that I could be sure and ask for him directly when I called to check back in next week. He said he would give him the letter and I need to stop being difficult, that it is not up to him. When I asked for the owners name again he told me the owner doesn’t want to deal with customers and that it is their job to communicate with the owner not mine. This left me extremely uneasy that he wouldn’t give me the owners name. When I asked a third time, I believe he said [redacted], I am not sure if this was it, I found it on the website but it sounded similar. I told [redacted] that I expected to here back from [redacted] by Wednesday of next week or I felt like I needed to go to the Revdex.com with the experience I have had. He told me he couldn’t believe I was bothering the Revdex.com with this that I should just be happy I’m moved in, stop being difficult and go out in the sun. At this point, I told [redacted] to have a good day and told him I looked forward to hearing from the manager this week.

It is now past the close of business on Wednesday, and I have not heard anything. This was never about the money. I picked Tristate moving company because I felt their rates were competitive and I would get the most for my money. The 350 dollars I paid was what we had agreed upon back in March, and I thought that was fair for the job that was done. I only asked for a break on the price because of all the trouble we had to go through just to get the move done. I felt that if Tristate could ask me for a 100 dollar deposit to reserve the day it was only fair that they honor the day and time that I reserved for them to be there as well.Desired Settlement: I first and foremost would like an apology from the company and [redacted]. The way I was treated was unacceptable. I never felt like I was getting the full story on Friday and on Sunday being told that he should have just cancelled the job and that I should be thankful he didn't was rude. I also am asking for partial, if not full, compensation. My roommate and I took of work to be there as it was our final day in the apartment and needed to clean. We spent the day waiting, unable to do anything. Had we at least been told the truth about what was going on, instead of one more hour over and over again, we could have gone into work and not wasted an entire day.

Business

Response:

Thank you for your recent move with our company. This account was brought to my attention and I did look into this for you. We had sent a truck to your house on the moving date early that morning but do to circumstances out of our hands we had delays. We made sure we corrected this problem and sent a new truck out to your home. We had been in contact with you about this situation through out the day. Unfortunately do to high volume of calls we cant respond sometimes so we try our best to make sure your calls are handled asap. We did complete this move for you and we only charged you the minimum with a discounted price. I do apologize for any inconvenience and I will offer you a 10% discount on your next move. Please call us and ask for [redacted] and I will make sure we send that coupon out to you. Again thank you for your business.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As stated in Tristate's response they "had been in contact with you about this situation through out the day." While we were in contact throughout the day it was not initiated by the company, most of my frustrations could have been avoided if [redacted] would have contacted us at the start and been upfront. From the beginning, I was the one calling trying to get updates, wondering where our movers were. I did my best not to keep calling as I know they have other clients, so I waited til the most recent arrival time they gave me passed. Even then, with my conversations with Tom, the story of where the movers were/what the plan was changed every time. Then six hours after our scheduled move, the movers that came weren't even associated with the company! This left me feeling very uneasy, that if something were to happen, no one would accept responsibility. With the experience I had at Tristate, I would not use them again to move, and feel like offering me 10% off on my next move is not an acceptable solution to our situation. I again ask for an apology and a 100 dollar reimbursement to my credit card (equivalent to what they expected me to put down to reserve the day and TIME of my move the week before.)

Regards,

Review: The salesman [redacted] came to the house, looked at all of our belongings including storage items and he quoted us a price of .56 cents per pound. We told him to email the contract to us and we’d make our decision by then and send it back. Then, right before he left he handed us a post card (coupon) and told us to give it to our deliveryman once our items were delivered to Florida and that he would deduct an additional 10% off of our bill. We told the salesman at that point that we really appreciated that and it most likely “sealed the deal”.

The night before I was to meet the delivery guy at our storage unit in [redacted], a man called and said his name was [redacted] and that he wanted to approve our payment. He started rattling off numbers and I had to tell him to please slow down….I told him that I needed to write the information down and add the numbers. He quickly said, “Ok do you have a pen”? I told him just a second, got my pen and started writing down the numbers. It all added up and then I told him that I have the coupon with the 10% off on it and that amount needed to be deducted from the total. He told me that NO, the 10% was already taken off of the .56 cent price on the contract. I told him “absolutely not”! And I repeated to him what the salesman had told us. He got nasty with me and told me that I was overreacting and I said, “what are you talking about, I’m just confirming that I will get my discount that was promised”. He got angrier and I told him that I was “not” authorizing the payment amount however if he would like to charge the proper amount then I would authorize that.

(He was charging us for 9620 lbs @ .56 per pound which came to $5387.20 plus the fuel charge of $1200.00 totaling $6587.20.

We gave them a deposit of $1,000.00 and the balance was due once the delivery was made.)

He then told me that I would have to talk to my salesman; [redacted] on Tuesday about the discount and then [redacted] could talk to the owner to see what to do next. I then told him that he was going to have to speak to my husband because I could not authorize the payment. He kept arguing with me and I finally told him for the 3-4 time that he would have to talk to my husband I just hung up the phone. I immediately called my husband as did he and when my husband answered the phone he said I’m talking to him on the other line and I put him on hold so he’d have to call me back.

My husband called me back pretty quickly and said that when he went back to the phone call that [redacted] had hung up.

After this awful phone call I went online which I admit I should have done sooner but honestly did not think about doing and found reviews on TriState. I was not happy when they came up. Out of 25 reviews, 10 were good but 15 were awful!! People commented that the company was awful, that the OWNER, [redacted] was a crook, very hard to deal with, ripped them off, no customer service and on and on….You can imagine my surprise to find out that the man I had been talking to was [redacted], the Owner who had just told me that our salesman would have to talk to the owner to resolve the discount situation on Tuesday. He blatantly lied to me!!! Who does that? What reputable company owner would do that? I called my husband to tell him this information and he was obviously not happy!

At that point we were frustrated and upset so we went to bed hoping that our delivery would show up the next morning?

When I got to the storage, the truck was there waiting for me. All went well with unloading the truck. Once the men were finished they wanted me to sign off on the delivery. I told them that I would sign that the truck was empty and all of my items were in place however I needed for [redacted] (the driver) to call his boss to confirm the 10% discount. He called but got no answer. He told me to please sign that I had received all of my property off of the truck and to please call his boss later. I asked him to give me some of his paperwork to write a note for his boss and after writing the note, I took a copy of the note and a copy of the receipt that had the amount already put in of $5587.20. Again, my signature was already on it because they had me sign it at pick up. I told the driver that I was going to take the receipt and rip it up but he asked me to please not do that because he would get fired. [redacted] was a very nice man and very kind and helpful and I did not want to get him in any trouble. I then came into the house and called [redacted] to voice my concerns and to see if I could get this payment stopped. I was connected to [redacted] in [redacted] Texas on September 2, 2013 at 11:58 AM. He told me that he was removing the authorization code; it would take 24 hours to process and to keep an eye on my account to make sure that TriState didn’t try to reprocess the payment. [redacted] told me that if they did then the situation would go into the dispute mode.

I then called [redacted] from TriState and left a message because no one answered and he returned my call about a half hour later. He was EXTREMELY rude. He told me I was the one being rude and that I didn’t understand. I told him it was an easy resolution, just give me my 10% discount and it would all be done. He said I should be happy that his company did such a good job and that I was “quote – a greedy [redacted] I told him what kind of owner of a reputable company does this kind of thing. I also told him I read his reviews and 60% of them were awful and he said he didn’t give a [redacted] because “quote- if you like statics, I do 100 deliveries a week”. He also proceeded to tell me that the money was NOT pending even though my credit card company said it was and that he would get his money and it would just go into “dispute”. I told him that he seemed to know quite a lot about the process and had obviously dealt with this on numerous occasions. We had unkind words back and forth and then he hung up on me. He immediately called my husband again and told him that I was an unreasonable [redacted] and my husband pretty much lost it at that point. I’m not sure of what was said on their end but I know it was unpleasant.

I also wanted to let you know that the morning of the delivery, my husband was also worried that the truck may not show up so he thought he’d go the their office to straighten things out so that there were no problems with the delivery and so the bill could be resolved. The Internet showed two locations so my husband went to their [redacted] office and low and behold, there was not office. Nothing! So he called me and asked for the address again and sure enough, no offices. I then gave him the address of the Washington, DC office so he proceeds to go there and again, no office! This time it was a [redacted] building and no one had heard of Tristate Moving & Storage. WHAT!!!!!!!! Is this company for real?

Anyway, I then got up Tuesday morning and checked my [redacted] account again and sure enough, the payment was put through?? [redacted] sure knows his business?!?!@?!@

I was obviously upset and called [redacted] again and talked to [redacted] in [redacted], Ohio. I explained everything to him and he connected me with the dispute department and I talked to [redacted] 9/3/13 at 8:05AM. She is crediting our account for $538.00 and we’ll see what happens from here.

And, by the way, the discount of 10% says off your bill! I would assume that means your entire bill however, we just took the credit from the weight of our items. We did not include the fuel charge (which I assume we could have but didn’t).

Business

Response:

To whom it my concern,

We sent an estimator to this persons home and we gave them a quote based on the amount of furniture they had. On long distance moving we estimate by cents per pound. We also told this customer that everything will be weighed on the way to the destination and based on that weight we determine the total price. We also gave this person a discounted rate because of a coupon. We also waived one night storage fee. Before arriving to the destination we called the customer and told them the total when our men arrive. They didn't have a problem with the price. Once we arrived and our guys finished the job then the customer and her husband called us with problems about their bill. We went over it a few times. Her husband called our office a few times using bad language and he also threatened to shoot one of our employees. We did make a police report just incase because we had to take precautions for our safety. We feel that we did a great job through out the whole move. If there are any questions please don't hesitate to call us on our main lines. thank you !

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First of all, we NEVER agreed to the price he charged us over the phone the night before the delivery! That is a lie! I told him my salesman gave me a coupon and clearly stated to me that I was to give it to the driver of the truck the morning of my delivery and he would deduct the discount from the bill. He never mentioned that the discount was already being applied to our quote. If he did, what would have been the point in giving me the coupon in the first place? I did confirm with our salesman several times what I was to do with the coupon as to make sure I clearly understood him. In addition, when the owner called me to tell me the amount he was charging to my [redacted] I told him that I did not approve the amount because I was waiting for my discount the next day. He argued with me and told me I was being unreasonable and that I would have to call on Tuesday to talk to the owner of the company to square the situation away with him. Therefore I though he was just an employee - which was WRONG! He was the owner and was blatantly lying to me. His truck drivers confirmed with me the next morning that the man I had talked to on the phone the night before was in fact the owner.

Second, my husband never threatened to kill anyone, that is absurd! He did however go to both places that were listed in the phone book as the company's addresses to discuss the charge and to take the coupon to him as proof that we were due the discount and there was NO Company at either location?? A ghost company - false advertisement in the phone book?? Look it up yourself, go there and let me know what you find?

Review: I hired Tristate movers for a moving service for June 22, 2013 at 2 PM for a move from a 1-BR Apartment in [redacted], MD to a Residential home in [redacted], MD which is 3 miles away. I asked for 3 movers and a truck and the sales rep told two people are enough and they will complete the service in 3 hrs of which 1 hour is travel time and they will charge 75 per hour for a total estimate around 300 dollars.

On the day of the move (Jun 22, 2013) I received multiple calls from the Tristate office and movers saying that they are in front of the home at 10.00 AM and that they can start the move early. The movers even said they will give me a discount if I start the move earlier. I agreed to a move time of 11:00 AM and had to rush home from a prior appointment. Two movers were there and they started at 11:15 and started work slowly and inefficiently. Finally after 3 hours around 2:15 PM, we reached the destination home.

As soon as we reached our new home, the movers gave me a bill and said that I have to pay 778 dollars in total which is twice the initial estimate, prior to unloading our belongings. In addition, they estimated that it would now take until 5:15PM to finish the move for a total of 7 hours move time, plus 1 hour travel time (total 8 hours). The hourly rate also increased from the initial quote of $75 per hour to $78 per hour I called up a person at Tristate and was asking for an explanation (This is also AFTER they promised a discount for moving up my start time, without prior discussion). This person informed me that the conversation is over and if I don't sign the bill, the movers will take my belongings and withhold everything in storage. In short, Tristate was threatening me, by saying I needed to sign the bill in the next 10 minutes - which I found to be highly unprofessional. I was forced to sign a bill, that was not properly explained to me and prior to my belongings having been successfully moved into my new home. I still have not seen the itemized bill. The movers also charged me for using tape to close my boxes, even though I was not informed of there a being a charge. I am completely disappointed by the service I received, and appalled by the lack of professionalism and customer service experience from this company.Desired Settlement: I am requesting apology from the Tristate representative who handled my calls on Jun 22, 2013 around 2 p.m and demanding a credit for the overcharges. Also, I find that requiring customers to sign the bill prior to successfully receiving services is not the correct way to handle business. This policy must be changed, or at the very least, customers should be informed of this policy at the time of reservation.

Business

Response:

Thank you for using Tristate moving and storage as your moving company. Our company provides on the phone estimates and In-home estimates if the customer requests that. When our agent give a on the phone estimate, It's the agents job to educate the customer with the moving procedure and based on the information the customer provides our agents will provide a on the phone estimate. At this point if the customer is not comfortable then we will send someone to the customers home to give an in-home estimate at no cost to you. If the customer decides to lock in a rate then we will send the amount of men and the size truck they have chosen. On the day of the move we like to start all moves between 9-10am but sometimes the crew can be late due to bad weather or traffic. When our crew gets to your home they will provide you with a contract that has your costs in detail. If its not correct from your estimate then we do require you to call and speak to an agent to make sure we can correct this problem. We don't have any complaints regarding this move from you in our records. We are sorry that you are not fully satisfied with your move so we are providing you with a coupon for 10% off your total move for next time and you can use this coupon for a family member or a friend. Thank you again and if you have any questions or to redeem your coupon contact us at [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

*Over the phone, I was given an estimate of three hours, which was confirmed by email. I was not offered the opportunity for an in-home estimate, even though I was uncomfortable with the three hour estimate. I even requested three movers, rather than the two that were offered to me, and I was told by the agent that two would be sufficient to complete the move in three hours.

Review: This company was hired to move our belongs from our home to storage. Store the furniture for 3 months, then move the furniture to our new home. We have not yet moved to our new home, so our belongings are in storage. The day of the move 04/25/14, I signed a contract for the move that was brought by the movers, but did not receive a copy then. I have contacted this company 3 times requesting my copy of the contract. I was told that they do not provide a copy of the contract, only an invoice for the services. The invoice did not break down any of the costs associated with the move.Desired Settlement: I would like an explanation of all charges and my copy of the contract to ensure the company is billing appropriately.

Business

Response:

We have looked into this complaint and we did send a breakdown invoice of this move for the customer. An invoice is just like a receipt. This will show you the amount of hours and martials it took to get the move completed. We will also send a invoice on the delivery date to this customer. If there are any other questions please contact us at [email protected] .... Thank you :)

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: First off, we hired this company because I saw the Revdex.com emblem on their website. I find out now they are not with the Revdex.com.

There was multiple problems and I will list them below but they problem I was writing about (the only one I feel that can be fixed) is the movers broke my stone cocktail table. The movers told us when it happened, took photos with their phone cameras and contacted there boss immediately. We called the company about it the following day where the employee told us "you should have called yesterday." [redacted] explained we were in the process of moving and the workers did not leave until 5:30 and we wanted to contact [redacted] Furniture about the price of the piece of furniture first. The company said they would email a form that needed to be filled out. The email never arrived even after multiple calls. I ended up calling and and was told they already mailed a check to us. That check never arrived. The table alone was about $350. The part that was broken was about $30 and the hardware is about $15. All we were asking was for the $30 and I even said I would install the part myself.

Other problems with this TERRIBLE company:

-The workers arrived with unprepared. They asked for knives and scissors to cut the tape and boxes.

- Once arrived at the new house on-post, before unloading, the paperwork was complete. The mover said an end time of 6:30 was put but that they would be done before that and before the credit card would be charged the billing person would alter their finish time in the computer. Needless to say, that never happened and they charged me the extra hour.

- Every time we were inside and the movers were outsides, 2 of them would sit and chat. Once one of us walked out there they would start working again.Desired Settlement: I want a check sent to me for $45. That is for the part and the hardware.

Business

Response:

We have reviewed your account and from our information we can see that the complaint was put in after a week of the original moving date. In your paperwork it explains that you should walk through your home during the move and the next day to make sure all your furniture is handled with care. If there are any damages to report to our main office immediately. Your husband called and from the information we have he said we did a great job moving your furniture and the only concern he had was the table. We explained to him that we have a process and we will mail a check for $30 that he requested. This is the first time we hear about $45. The check has been requested through our ins. office and it will be mailed to you asap. If you were not happy about the way our movers were working why didn't you call us at our office during the move? Its been a long time since your move and this is the first time we hear about this. Your check should arrive in the mail for $30 that your husband requested. Thank you !

. THEY DID A GREAT JOB!!!!! I called them regarding my very complicated move and the moving rep. was very helpful and polite on the phone. The crew showed on time and did a fantastic job. I will use them for all my future moves and I will tell everyone I know about them :)

Review: Company violated numerous MD Intrastate Movers Regulations. I was overcharged and paid more than three times the estimate I was given. Estimate was $445.20 and I paid $1519.00. As MD law allows payment of 125% of estimate, I should have only been charged $556.50. I was charged and paid for more hours of service and supplies than utilized. I was charged and paid for undisclosed fuel charges and credit card transaction fees. I was threatened that my goods would be held in storage at a rate of $150 per day unless cash payment was made within 1 hour. I did not receive a written receipt for cash payment. Mathematical error resulted in overcharges that I paid.Desired Settlement: Refund of the overcharge/overpayment of $962.50.

Business

Response:

Hello We have reviewed your complaint and we looked into your paperwork that was sent out with the crew that day. It shows that you did read and sign all the areas that explain the charges and process of our company. We give a over the phone estimate based on the information customer provides us. We also have a option to send someone to your home for a more detailed estimate free of charge. We send you information online once you set up your move and also have a full website with information if additional info is needed. Our office is open 9hrs a day incase you need to speak to somebody. We have over 17 signatures and initials from you stating that you understand all charges. We can provide that to you if needed. If there are any other questions or concerns I would be happy to answer them for you. Sandra [redacted]

Consumer

Response:

Response:

Review: Tristate billed my debit card twice, the first on the 22rd then again on the 29th of July. The person answering the phone told me there was a billing company that would correct the issue but it has been going on over one week. I called today and was talked down to being asked, "have you ever run a business? "

Please note that when collecting card information they used a paper and pen to rub and imprint numbers on paper.Desired Settlement: I would like my money refunded plus bank fees as well as an apology for the behavior of said employee by both the employee and owner. I also want proof that my debit card information has been destroyed.

Business

Response:

To whom it may concern,

We have been informed of this problem and we are going back and forth to our bank to clear this up. We have contacted this customer and are still waiting for her to call us with a few vidal information. Please call our office for more info [redacted]