Tristate Trucking Company

To Whom this may concern,Attached is the documents that we provided to Mrs [redacted] and her familyEncompassed in the attachment is the Sales Order invoice, Insurance Policy, and the Release of LiabilityUnfortunately, we do not have a signed Sales order sheet; however, the insurance document is signedBelow is a detailed account of what we have provided toad in the situation - Two Men and a Truck did not charge Mrs [redacted] for the Manager, [redacted] , to help unload and reload the truck to add additional itemsThis project took two hours to completeOur company charges $and hourThe overall price to help in this situation was $ - We also did not charge Mrs [redacted] for the drive from ***, AZ to [redacted] , AZThe drive is approximately miles (hour) per Google MapsWe did not charge Mrs [redacted] for this amount, $ - Two Men and a Truck also provided a third man for free to expedite the process of unloading the furnitureThe unload took approximately two hours to completeThis value in terms of rate was $100( $per man-per hour)In total Two Men and a Truck provided a total of $for a total bill of $We tried to rectify the situation to the best of our ability, unfortunately we did not exceed Mrs [redacted] expectationsIn order to resolve the with Mrs [redacted] , we at Two Men and a Truck would reimburse Mrs [redacted] $for the dryer.Thank You, Two Men and a Truck

To Whom It May Concern: ? ? On August 20th, Mrs [redacted] called our local? Two Men and a Truck © franchise located in ***, AZ.? ***, one of our Customer Service Representatives, received the call and took Mrs [redacted] through the process of an estimateBefore releasing information to ***, Mrs [redacted] exclaimed that she had a separate mover booked prior to calling Two Men and a Truck ©;however, that particular moving company failed to arrive for when they were scheduled [redacted] apologized for the inconvenience and reassured Mrs [redacted] that our company could accommodate her needs for moving on the 22ndUpon obtaining the necessary information and inputting the particulars into our Movers Who Care Software Program, [redacted] determined that the overall move would take approximately hours to complete? Mrs [redacted] disagreed with the original quote and stated that her move should not take any longer than hours to complete.? [redacted] tried to express that with the volume of belongings associated with the move, and the distance between the load destination and final destination being minutes in a moving truck we would not be able to complete the entire move in only hours [redacted] concerned that the move would need additional time booked Mrs [redacted] ’s move on the schedule for hours and Mrs [redacted] agreedThe move was thus booked for an 8am arrival time on the 22nd of August? The local office scheduled [redacted] and [redacted] to be Mrs[redacted] ’s movers, who both have been with the local office for over a year, and were trained by the local training managerThe [redacted] office puts each mover through a rigorous training program and ? also have them complete an agenda designed by the corporate office in [redacted] ? Upon arriving to the residence of the [redacted] ’s, [redacted] and [redacted] performed an initial walk through viewing the items included in the moveEach mover expressed to the customer that the estimate of six hours was unfortunately unrealisticWith the drive from [redacted] to [redacted] ,and the number of items a realistic estimate would be 7-hoursMrs [redacted] was not pleased with the assessment and expressed her desire on SEVERAL occasions to [redacted] and [redacted] that five hours was her max limit of time she would allow them to move her belongings? ? The movers contacted [redacted] the local Operations Manager who to explain the situation [redacted] and [redacted] came to the conclusion that they could only designate hours of loading time to stay within the costumer’s new time constraintsHowever, the hrsloading time would not provide enough time for all of her belongings to be movedAfter making a game plan, [redacted] and [redacted] began the process of moving the [redacted] ’s homeWith our company every facet of the home that is wood or upholstered is pad-wrapped and shrink-wrapped in order to protect the item, there are no exceptions to this.This part of the service is provided free of charge and is required to be completed by our moversAs the movers began the process of shrink-wrapping Mrs [redacted] stopped the movers immediately and stated she did not want this part of the service due to time constraints [redacted] and [redacted] insisted, but she declinedThe movers thus had Mrs [redacted] sign a Release of Liability releasing Two Men and a Truck of responsibility if damage occursThis does not relinquish the movers of taking the necessary precautions to protect the customers belongs; however, without shrink-wrapping and pad-wrapping the customer’s belongings that means that some items would be carried and dollied to the trucks with zero additional protection? As the hrmark neared, [redacted] and [redacted] expressed the need to leave the [redacted] location in order to adhere to the time frame deadline.Mrs [redacted] viewed that the moving truck, and determined there was additional space availableThe customer was unhappy with the amount of items not loaded [redacted] and [redacted] explain that with the short time constraint their primary concern was to load the truck with as much items as possible in order to move the items in the set time, and did not concentrate on packing the truck as tight as they couldAfter the movers explained that there was some additional space in the truck, yet the time limit for loading had run out Mrs [redacted] ’s was still unsatisfied with the loadMrs [redacted] called the office to express her disapproval with the amount of space left in the truck [redacted] made the decision to send ***(Move Manager) to the move to assess the situation and to offer helpIn order to hopefully calm the situation, [redacted] stopped the clock, freeing the [redacted] ’s of any additional charge and ***, along with the other two movers, began to remove the items from the truck and then reload the truck in order to accommodate more items for hours, free of charge? [redacted] contacted the [redacted] ’s to state our company would not charge them for the drive from ***, the initial location, to [redacted] , their final destination, and would provide an additional mover free of chargeBoth of these items were provided simply on a customer service basis.We are in the service industry and our customer’s moving experience is our reputation as a business.? After the move began again, the [redacted] ’s once again expressed their displeasure with the overall move and the damage to the items [redacted] viewed the items and took pictures of what belongings the [redacted] ’s determined were damaged [redacted] contacted the customers to try to resolve the issue at hand, but it was to no availIn the conversation, the [redacted] ’s are referring to, [redacted] offered to fix the damaged items if the customer paid for the time frame for the movers to drive from ***to [redacted] ; they declined and wanted both to be fixed for freeAt this juncture [redacted] was not aware of the Release of Liability that the customer had signed at the beginning of the move when she declined our service of shrink-wrapping and pad wrapping her belongings? [redacted] the local GM spoke with Mrs [redacted] on several different occasions regarding the move.? Mrs[redacted] was displeased with how the process of the move and contacted the corporate office of Two Men and a Truck.? The benefit of the corporate office is to assist the local office in the making the correct customer service decisions, and can overrule a decision made by the local franchise in order to provide the customer with the best customer service.? After investigating both sides of the situation, the corporate office decided that the franchise was not acting improperly, and agreed with the options that the franchise had given to Mrs [redacted] regarding her moveWhen Mrs [redacted] was informed that there was nothing more that the company could do for her beyond what they had already done in order to accommodate her, she stated that she was displeased and promised to contact the Revdex.com to express her dissatisfaction? ? ? ? ? ? ? ? ? ? ? ? We feel that we, as a company, did right by Mrs [redacted] and tried many different avenues to appease her frustrations, and to make her move easier for herWe feel that the discounted fees, free moving time and additional mover free of cost, were sufficient ways in which to accommodate her unhappiness with the moveWe appreciate the Revdex.com taking time to read our account of Mrs [redacted] ’s move and are disappointed that we could not meet the expectations she had.?

Men and A Truck has been promising to compensate me for the damage they caused for over months now I was indeed contacted again after filing this complaint with the Revdex.com and told that they would "work on" my complaint and respond to me by Thursday, 06/ It is now Friday, 06/and I have not heard back Normally, I would remain patient However, I have been patient for over months now with at least attempts to contact the company and seek resolution to the damage report I filed and am still without any resolution to my claim My patience has run out I am only receiving lip service NO action has been taken to resolve my claim to date In fact, the last individual I spoke with at Men and a Truck revealed that his predecessor had falsely filed my claim as resolved when it had not This is a deceptive practice It seems to me that resolving the complaint should be rather simple I filed a form A representative from the company came out and took photos to confirm my complaint was legitimate He then assured me that I would be compensated I should have received a check for $or replacement of the SAME EXACT unit that was damaged within a week or two The company needs to resolve the matter with one of those two options and stop wasting my time, the Revdex.coms time, and their own time

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom this may concern,Attached is the documents that we provided to Mrs*** and her familyEncompassed in the attachment is the Sales Order invoice, Insurance Policy, and the Release of LiabilityUnfortunately, we do not have a signed Sales order sheet; however, the insurance document is signedBelow is a detailed account of what we have provided toad in the situation. - Two Men and a Truck did not charge Mrs*** for the Manager, *** ***, to help unload and reload the truck to add additional itemsThis project took two hours to completeOur company charges $and hourThe overall price to help in this situation was $220.00. - We also did not charge Mrs *** for the drive from ***, AZ to ***, AZThe drive is approximately miles (hour) per Google MapsWe did not charge Mrs*** for this amount, $110. - Two Men and a Truck also provided a third man for free to expedite the process of unloading the furnitureThe unload took approximately two hours to complete This value in terms of rate was $100( $per man-per hour). In total Two Men and a Truck provided a total of $for a total bill of $We tried to rectify the situation to the best of our ability, unfortunately we did not exceed Mrs*** expectations. In order to resolve the with Mrs***, we at Two Men and a Truck would reimburse Mrs*** $for the dryer.Thank You, Two Men and a Truck

Hello,
I am not satisfied with the passive aggressive response provided by the businessWhile it is now to late for them to honor their verbal and written contract and assist with my move, this situation caused me a great deal of hardship and distressI believe they should compensate me the $I had to pay for a last minute *** truck after they backed out of their agreement with meThis is the only satisfactory resolution based on the mental anguish they have causedI have attached my *** receipt for reference
Thank you,
*** ***

J***, My name is Taylor S*** and I am the General Manager of the location you choose to move your itemsI would like to apologize for the inconvenience that this may have causedSince this letter was received, my team has contacted you and will resolve this issue in an expedited mannerIf
there is anything additional my team or I can do, please do not hesitate to contact us. Taylor S***

To whom it may concern: While our main goal as a company is to provide our customers with the best possible customer service,which unfortunately is not always the caseWe are regretful that the following occurred, and apologize for any inconvenience this caused the reviewerWhile we
appreciate our return customers and would love to accommodate her requests that was not possible for our locationIt was therefore determined that it would actually be in our companies best interest; as well as the customers, since we couldn’t meet her requirements, to have another company complete her moveWe regret that we could not complete the move for the customer in this case, however we hope that she finds a company who can complete her move to her satisfaction Taylor S*** General Manager

We have talked with *** *** on 11/24 explaining to her that she was not charged the man rate. She was charge the man rate for her entire move. She did have a 3rd man that was in training. *** understood this. The move did however go over the
telephone estimate by hour. Tthere was an item not put back together correctly. We have agreed to compensate *** for hours of her move and we will reimburse *** the total of $220.00 via check from our accounting office.

To whom it may concern: While our main goal as a company is to provide our customers with the best possible customer service,which unfortunately is not always the caseWe are regretful that the following occurred, and apologize for any inconvenience this caused the reviewerWhile we
appreciate our return customers and would love to accommodate her requests that was not possible for our locationIt was therefore determined that it would actually be in our companies best interest; as well as the customers, since we couldn’t meet her requirements, to have another company complete her moveWe regret that we could not complete the move for the customer in this case, however we hope that she finds a company who can complete her move to her satisfaction Taylor S*** General Manager

Hi ***; Thank you for reviewing our claim I'll be sending three separate emails There will be two emails with pictures and one with the paperwork from Two Men & a Truck We want to make sure the file isn't to big to open The door frames in the house we moved from were painted white You can see the washing machine has white paint scraped on the black as the young man tried to force it through the doorway until my told him to turn it Unfortunately, the dryer was ruined and we had to replace it. On another note, my husband and I told the young men and ***, the gentleman they sent out to repack the truck that I wasn't feeling well that day Unfortunately, I did end up in the hospital a couple days later with what they thought was a heart attack The good news is when they went to put the stent in they said my blood flow was fine I The down side is that I was diagnosed with Acid Reflux and Valley Fever There are two more emails comings with more pictures and the paperwork from Two Men and a Truck. Thank you, *** & *** ***

** *** *** ** *** *** *** *** *** *** ** *** *** ***? ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
?

To Whom It May Concern: ? ? On August 20th, Mrs*** called our local? Two Men and a Truck © franchise located in ***, AZ.? ***, one of our Customer Service Representatives, received the call and took Mrs*** through the process of an estimateBefore releasing
information to ***, Mrs*** exclaimed that she had a separate mover booked prior to calling Two Men and a Truck ©;however, that particular moving company failed to arrive for when they were scheduled*** apologized for the inconvenience and reassured Mrs*** that our company could accommodate her needs for moving on the 22ndUpon obtaining the necessary information and inputting the particulars into our Movers Who Care Software Program, *** determined that the overall move would take approximately hours to complete? Mrs*** disagreed with the original quote and stated that her move should not take any longer than hours to complete.? *** tried to express that with the volume of belongings associated with the move, and the distance between the load destination and final destination being minutes in a moving truck we would not be able to complete the entire move in only hours*** concerned that the move would need additional time booked Mrs***’s move on the schedule for hours and Mrs*** agreedThe move was thus booked for an 8am arrival time on the 22nd of August? The local office scheduled *** and *** to be Mrs.***’s movers, who both have been with the local office for over a year, and were trained by the local training managerThe *** office puts each mover through a rigorous training program and ? also have them complete an agenda designed by the corporate office in *** *** *** *** *** ***? Upon arriving to the residence of the***’s, *** and *** performed an initial walk through viewing the items included in the moveEach mover expressed to the customer that the estimate of six hours was unfortunately unrealisticWith the drive from *** to ***,and the number of items a realistic estimate would be 7-hoursMrs***was not pleased with the assessment and expressed her desire on SEVERAL occasions to *** and *** that five hours was her max limit of time she would allow them to move her belongings? ? The movers contacted *** *** the local Operations Manager who to explain the situation*** and *** came to the conclusion that they could only designate hours of loading time to stay within the costumer’s new time constraintsHowever, the hrsloading time would not provide enough time for all of her belongings to be movedAfter making a game plan, *** and *** began the process of moving the ***’s homeWith our company every facet of the home that is wood or upholstered is pad-wrapped and shrink-wrapped in order to protect the item, there are no exceptions to this.This part of the service is provided free of charge and is required to be completed by our moversAs the movers began the process of shrink-wrapping Mrs*** stopped the movers immediately and stated she did not want this part of the service due to time constraints*** and *** insisted, but she declinedThe movers thus had Mrs*** sign a Release of Liability releasing Two Men and a Truck of responsibility if damage occursThis does not relinquish the movers of taking the necessary precautions to protect the customers belongs; however, without shrink-wrapping and pad-wrapping the customer’s belongings that means that some items would be carried and dollied to the trucks with zero additional protection? As the hrmark neared, *** and *** expressed the need to leave the *** location in order to adhere to the time frame deadline.Mrs*** viewed that the moving truck, and determined there was additional space availableThe customer was unhappy with the amount of items not loaded***and *** explain that with the short time constraint their primary concern was to load the truck with as much items as possible in order to move the items in the set time, and did not concentrate on packing the truck as tight as they couldAfter the movers explained that there was some additional space in the truck, yet the time limit for loading had run out Mrs***’s was still unsatisfied with the loadMrs*** called the office to express her disapproval with the amount of space left in the truck*** made the decision to send ***(Move Manager) to the move to assess the situation and to offer helpIn order to hopefully calm the situation, *** stopped the clock, freeing the ***’s of any additional charge and ***, along with the other two movers, began to remove the items from the truck and then reload the truck in order to accommodate more items for hours, free of charge? *** contacted the ***’s to state our company would not charge them for the drive from ***, the initial location, to***, their final destination, and would provide an additional mover free of chargeBoth of these items were provided simply on a customer service basis.We are in the service industry and our customer’s moving experience is our reputation as a business.? After the move began again, the ***’s once again expressed their displeasure with the overall move and the damage to the items*** viewed the items and took pictures of what belongings the ***’s determined were damaged*** contacted the customers to try to resolve the issue at hand, but it was to no availIn the conversation, the ***’s are referring to, *** offered to fix the damaged items if the customer paid for the time frame for the movers to drive from ***to ***; they declined and wanted both to be fixed for freeAt this juncture *** was not aware of the Release of Liability that the customer had signed at the beginning of the move when she declined our service of shrink-wrapping and pad wrapping her belongings? *** the local GM spoke with Mrs*** on several different occasions regarding the move.? Mrs.*** was displeased with how the process of the move and contacted the corporate office of Two Men and a Truck.? The benefit of the corporate office is to assist the local office in the making the correct customer service decisions, and can overrule a decision made by the local franchise in order to provide the customer with the best customer service.? After investigating both sides of the situation, the corporate office decided that the franchise was not acting improperly, and agreed with the options that the franchise had given to Mrs*** regarding her moveWhen Mrs*** was informed that there was nothing more that the company could do for her beyond what they had already done in order to accommodate her, she stated that she was displeased and promised to contact the Revdex.com to express her dissatisfaction? ? ? ? ? ? ? ? ? ? ? ? We feel that we, as a company, did right by Mrs*** and tried many different avenues to appease her frustrations, and to make her move easier for herWe feel that the discounted fees, free moving time and additional mover free of cost, were sufficient ways in which to accommodate her unhappiness with the moveWe appreciate the Revdex.com taking time to read our account of Mrs***’s move and are disappointed that we could not meet the expectations she had.?

Men and A Truck has been promising to compensate me for the damage they caused for over months now.? I was indeed contacted again after filing this complaint with the Revdex.com and told that they would "work on" my complaint and respond to me by Thursday, 06/22.? It is now Friday, 06/and I have not heard back.? Normally, I would remain patient.? However, I have been patient for over months now with at least attempts to contact the company and seek resolution to the damage report I filed and am still without any resolution to my claim.? My patience has run out.? I am only receiving lip service.? NO action has been taken to resolve my claim to date.? In fact, the last individual I spoke with at Men and a Truck revealed that his predecessor had falsely filed my claim as resolved when it had not.? This is a deceptive practice.? It seems to me that resolving the complaint should be rather simple.? I filed a form.? A representative from the company came out and took photos to confirm my complaint was legitimate.? He then assured me that I would be compensated.? I should have received a check for $or replacement of the SAME EXACT unit that was damaged within a week or two.? The company needs to resolve the matter with one of those two options and stop wasting my time, the Revdex.coms time, and their own time.? ?

Hi ***;? Thank you for reviewing our claim? I'll be sending three separate emails? There will be two emails with pictures and one with the paperwork from Two Men & a Truck? We want to make sure the file isn't to big to open? The door frames in the house we moved from were painted white? You can see the washing machine has white paint scraped on the black as the young man tried to force it through the doorway until my told him to turn it? Unfortunately, the dryer was ruined and we had to replace it.? On another note, my husband and I told the young men and ***, the gentleman they sent out to repack the truck that I wasn't feeling well that day? Unfortunately, ? I did end up in the hospital a couple days later with what they thought was a heart attack? The good news is when they went to put the stent in they said my blood flow was fine? I The down side is that I was diagnosed with Acid Reflux and Valley Fever? There are two more emails comings with more pictures and the paperwork from Two Men and a Truck.? Thank you,? *** & *** ? ***

Hello,
I am not satisfied with the passive aggressive response provided by the business. While it is now to late for them to honor their verbal and written contract and assist with my move, this situation caused me a great deal of hardship and distress. I believe they should compensate me the $150 I had to pay for a last minute [redacted] truck after they backed out of their agreement with me. This is the only satisfactory resolution based on the mental anguish they have caused. I have attached my [redacted] receipt for reference.
Thank you,
[redacted]

2 Men and A Truck has been promising to compensate me for the damage they caused for over 6 months now.  I was indeed contacted again after filing this complaint with the Revdex.com and told that they would "work on" my complaint and respond to me by Thursday, 06/22.  It is now Friday, 06/23 and I have not heard back.  Normally, I would remain patient.  However, I have been patient for over 6 months now with at least 5 attempts to contact the company and seek resolution to the damage report I filed and am still without any resolution to my claim.  My patience has run out.  I am only receiving lip service.  NO action has been taken to resolve my claim to date.  In fact, the last individual I spoke with at 2 Men and a Truck revealed that his predecessor had falsely filed my claim as resolved when it had not.  This is a deceptive practice.  It seems to me that resolving the complaint should be rather simple.  I filed a form.  A representative from the company came out and took photos to confirm my complaint was legitimate.  He then assured me that I would be compensated.  I should have received a check for $300 or replacement of the SAME EXACT unit that was damaged within a week or two.  The company needs to resolve the matter with one of those two options and stop wasting my time, the Revdex.coms time, and their own time.

J[redacted], My name is Taylor S[redacted] and I am the General Manager of the location you choose to move your items. I would like to apologize for the inconvenience that this may have caused. Since this letter was received, my team has contacted you and will resolve this issue in an expedited manner. If...

there is anything additional my team or I can do, please do not hesitate to contact us.  Taylor S[redacted]

We  have talked with [redacted] on 11/24  explaining to her that she was not charged the 3 man rate.  She was charge the 2 man rate for her entire move.  She did have a 3rd man that was in training.   [redacted] understood this.   The move did however go over the...

telephone estimate by  2.5 hour.    Tthere was an item not put back together correctly.   We have agreed to compensate [redacted] for  2 hours of her move and we will reimburse [redacted] the total of $220.00  via check from our accounting office.

To Whom this may concern,Attached is the documents that we provided to Mrs. [redacted] and her family. Encompassed in the attachment is the Sales Order invoice, Insurance Policy, and the Release of Liability. Unfortunately, we do not have a signed Sales order sheet; however, the insurance document is signed. Below is a detailed account of what we have provided toad in the situation.   - Two Men and a Truck did not charge Mrs. [redacted] for the Manager, [redacted], to help unload and reload the truck to add additional items. This project took two hours to complete. Our company charges $110 and hour. The overall price to help in this situation was $220.00.  - We also did not charge Mrs [redacted] for the drive from [redacted], AZ to [redacted], AZ. The drive is approximately 55.5 miles (1 hour) per Google Maps. We did not charge Mrs. [redacted] for this amount, $110.   - Two Men and a Truck also provided a third man for free to expedite the process of unloading the furniture. The unload took approximately two hours to complete. This value in terms of rate was $100( $50.00 per man-per hour). In total Two Men and a Truck provided a total of $430.00 for a total bill of $770. We tried to rectify the situation to the best of our ability, unfortunately we did not exceed Mrs. [redacted] expectations. In order to resolve the with Mrs. [redacted], we at Two Men and a Truck would reimburse Mrs. [redacted] $300 for the dryer.Thank You, Two Men and a Truck