Triton Design Group Inc Reviews (1)
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Triton Design Group Inc Rating
Description: Construction & Remodeling Services, Dock Builders, Docks, Landscape Architects, Landscape Contractors, Marine Contractors
Address: 6312 Seven Corners Ctr Ste 362, Seven Corners, Virginia, United States, 22044-2409
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Review: The owner of the company, Triton Design Group visited my house on Monday, December 9, 2013 to assess the job to level my concrete basement floor. I agreed to have him do the work and he said he would send me an email that night with the estimate in writing. On Thursday, I sent an email back to him asking him why I did not receive my estimate. Friday, he responded back that he was busy and would try to have it to me by the end of the weekend. I called him to complain about his lack of responsivement and he just hung up the phone on me.Desired Settlement: An apology from him for his unprofessional service and conduct.
Business
Response:
I visited the customer's house on Monday, December 9, 2013 (4 pm). We discussed the job and I told him I would send the estimate in two or three days. It took me longer to give him the estimate and after I received his email on Friday morning I responded him, apologized for the delay and promised to send him the estimate on weekend. He called me later on Friday, I was in a bad area and the call was interrupted. I am really sorry that he thought I hung up the phone on him. I called him back when I had better reception and apologized.
The estimate was sent on Saturday around noon.
I apologize for the delay and the misunderstandings and the inconvenience.
Consumer
Response:
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Review: [redacted]
I am rejecting this response because: