I spoke with [redacted] and explained that I would look into the problem and take care of itI also told her that the issue would be fixed with Nissan and that I would send letters to the credit agencies explaining that it was not by any fault of hers that this $was not paid and that it was an accounting error The call that she received from [redacted] was an inevitable coincidence since she had left a request for both him and me to call her backThe check has been cut and sent out and the letters to the credit agencies are being sent out as promised along with a copy to the complainantIf there is anything further that I can help with please call me at ###-###-#### [redacted] or have them page [redacted]
We sincerely apologize for any inconvenienceAs per our agreement, we did send out a check to Nissan on September *, It cleared our account on September **, Due to a clerical error, Nissan did not show the account as closed until October **, If you have any further questions, please call [redacted] at ###-###-####
I spoke with [redacted] on several occasions and the situation has been taken care of Smithtown Nissan has agreed to pay up to $in overmileage charges at the end of the lease, and [redacted] has agreed to pay $of the initial overmileage charges, if any We are waiting for [redacted] to come into Smithtown Nissan at his earliest convenience to sign the agreement between [redacted] and [redacted] and Smithtown Nissan
We recently received two complaints in regards to the same account, from MrMrs***.The rental agreement the customers have with us (see copy enclosed) for the rental water heater, states on section 7, that the replacement of the rental water heater is at the company’s sole discretionThe
agreement it’s self is specific to the serial number of the water heater which was installed in 1997, and the agreement ends when the tank is found to be non-repairable.The payment history on their account with us had numerous missed payments, amounting to separate instances of non-payment for daysWe had offered to take a credit application as to not out and out deny replacement based on their credit history with us, the credit application was taken and unfortunately was also denied as it did not meet our required score.As our agreements do not provide for the automatic replacement of the rental unit, and the customers payment history and credit score did not meet our requirements, we do not feel that we have in any way breached the terms of the contract the customer had with us.Feel free to call with any questions or concernsI can be reached at ###-###-####, Monday through Friday, 8:Ato 4:P.M.Sincerely, Customer service New England Water Heater Company
We had contacted *** *** *** in regards to his concerns with the difference in mileage allowance for his Nissan Altima, VIN ***. We had spoken with *** *** over the phone and apologized for the miscommunication between miles allotted for his lease contract with
NILTSmithtown Nissan agreed to pay for any over mileage charges up to 45,miles when the current vehicle was returned and a new vehicle was leased from our facility. This would cover the amount of miles the customer would have been allowed with 15,miles per year versus 12,miles a year that the customer had signed for on their lease agreement *** *** originally agreed to this agreement over the phone and Smithtown Nissan had expressed that we would have this agreement printed and signed by both our *** *** as well as the customer, with both parties retaining copies*** *** and his wife returned to Smithtown Nissan to sign the paperwork, and at this time *** *** told the *** *** that he would not accept this agreement and did not wish to release with Nissan in the future and left our facility without accepting or signing the agreement
We have attempted to contact *** *** numerous times in regards to his issues. We have tried to contact him over the phone multiple times with no response back from the customer, as well as through email with no response back. We tried to contact *** *** through two different email addresses, one which was delivered, and the other was not accepted by the email. I have attached both emails that were sent to *** *** in attempt to take care of his issues
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My wife *** and I did go to the Smithtown Nissan dealership to discuss this offer they propose The problem with this offer is that there is a caveat emptor that exists in the offer The dealership is offering to pay the overmileage from 12K to 15K per year for the term of the lease; however, the caveat is ONLY if we lease yet another car from the same dealership This requirement would completely remove my ability to negotiate a fair payment and/or terms on the new vehicle requirement when this current lease expires According to the terms of the offer, the dealership shall pay the overmileage if and only if I lease a new vehicle once my current lease expires Let's recall what this whole complaint is about We negotiated and confirmed multiple times with the *** *** *** *** and at least twice with *** *** *** *** that we were getting 15K miles per year on our sales contract We were shown one set of documents that showed 15K per year We were then moved to a different office to sign documents where we were mostly signing on an electronic pad We then confirmed again with the finance guy 15K miles What we finally received was 12K miies per year which was a complete shock to usSmithtown Nissan is not providing a fair resolution.Our request is very simple Our agreed deal with this lease was to match the mileage from our previous deal The previous lease we turned in was 15K miles We confirmed multiple times we required 15K and we were promised 15K miles We should not be forced into leasing yet another vehicle from this dealership in order to obtain what we thought we were signing up to Any requirement for further business has nothing to do with this lease Further, any new business requirement will completely remove any negotiating capability on the part of me, the consumer as this offer will render that useless.This offer by Smithtown Nissan is a deceptive offer which is in line with how they do business and expected as they simply continue with their deceptive practices Someone needs to correct this and this is why we as consumers are coming to the Revdex.com as one of our only options made available to us Please help us resolve this matter as this is one of the main reasons why the Revdex.com exists. Best regards,*** * *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern,Thank you for looking at my file right awayI have attached scanned copies of my: PURCHASE AGREEMENT including terms and conditions showing dealership was responsible for ALL fees on the leased vehicle turned in (Line L on Page of of the SignaturePURCHASE, this was
specifically explained again that I would not be responisble for any remaining balances on my lease and stated by *** *** why column L had "N/A" in it's spot.)End of Lease Inspection Report - No inspection report, Just a End of Lease Liabilty Statement which is included Retail Installment Contract (finance papers for Nissan Altima) - Same as SignaturePURCHASE
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have left two messages now with *** *** at Smithtown Nissan Dealership ###-###-####I understand I have days before the issue is closedThe issue has not been resolvedI have left one message to *** last week after I read the response - I don't recall whether it was Thursday or Friday; however, I do believe it was ThursdayI have also left a message this morning at 10:am and again just tried calling but it goes to voice mailPlease extend a few more days to allow for communication to occur between myself and *** at the dealershipBest regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] It's no surprise that this business and representatives do not take any responsibility for their actions besides lie and deny. I was right outside the open cubicle that I can see them both and heard them referred to me as a douche bag. But the worst part was them telling me I would not pay no more than $1200 out-of-pocket besides the $219 a month for the lease and then when they kept on having me sign papers at which point I kept asking for a final invoice which I was told he has to printed it out from the computer at the end and that information will come. Which seems to be another scam they play to not present the final invoice. I was signing I found inconsistencies such as I was promised one-year maintenance, the document said six months maintenance. After seeing that I demanded again to see the final invoice amount which at that point I was told $1618.79 and I requested to speak to the sales General Manager(GM) Edward O'D[redacted] which I was denied by the sales manager Tom s[redacted]. They are nothing but committing deceptive business practices, scheming to defraud, etc.They are a deceptive business that does a bait and switch scam that even other dealerships warned me about them and told me they're going to tell you one low price price to get you to go with it and then when come to signing final invoice it will be higher to wear you down and so you accept it. I want this as a formal complaint against them and displayed on Revdex.com. I purchased from them in 2011 with no issues. They caused me inconvenience,heartache, depression,etc besides monetary damages at minimum to pay over $1000 to lease a Nissan just days ago from someone else but at least the numbers I was told at beginning was same at the end unlike the deceitful Smithtown Nissan. Smithtown Nissan is to say the least unethical and lack morals just view their facebook,yelp,etc reviews and you will see the many many unsatisfied people. Even one review on facebook a girl was crying from their experience. I am a person of morals and no one should be treated so horrible and terrible. For one person to write complaints there's usually hundreds more that don't bother,have the time,etc so keep that in mind. I feel people should not be treated like this and I will pursue with every legal avenue possible against them not only for me but for other possible victims of them. Its as simple as they should of not lied,kept their word and gave me what I was promised,etc why is that so hard? It obviously wasn't at another Nissan I just got vehicle from. so its it me or them, a rhetorical question. I will file complaints with Attorney generals, Nissans Board members of the corporate offices, etc.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The issue with [redacted]'s payoff has been resolved. The payoff check for his 2010 Hyundai Genesis was sent out via [redacted] on Friday, October *, 2015 and I have contacted [redacted] through email this morning to apologize for the issues he has had and to assure him that the payoff was...
sent. I also sent [redacted] a copy of the [redacted] label and payoff check for his trade in. Smithtown Nissan apologizes for the delayed payoff on his vehicle account and if there is anything else we need to assist [redacted] with, I told him to please contact me directly. [redacted] Owner Loyalty Manager Smithtown Nissan, Inc.
I spoke with [redacted] and explained that I would look into the problem and take
care of it. I also told her that the issue would be fixed with Nissan and that
I would send letters to the credit agencies explaining that it was not by any
fault of hers that this $54 was not paid and that it was an...
accounting error.
The call that she received from [redacted] was an inevitable coincidence since she
had left a request for both him and me to call her back. The check has been cut
and sent out and the letters to the credit agencies are being sent out as
promised along with a copy to the complainant. If there is anything further
that I can help with please call me at ###-###-#### [redacted] or have them page **
[redacted]
Multiple representatives from Smithtown Nissan have attempted to contact [redacted] several times with no response back from [redacted]. After [redacted]'s original complaint about the tires on one of his vehicles being bald we told him we would replace those 2 tires for him, but he never came...
back to the facility to have the tires replaced. The ladder rack that is in question was the specific ladder rack that [redacted] picked out of a catalogue and asked to be installed. We would like to resolve the [redacted]'s issues immediately. If he would like to speak with a manager to schedule a date to have the tires replaced and speak with a manager over the ladder rack we would be more then happy to speak with him and set up a time for him to come in.
Smithtown Nissan apologizes for any miscommunication to [redacted]. It is never our intention to have communication errors with our customers. We also apologize if he thinks he was called such bad words. Our General Sales Manager had spoken with [redacted] and expressed his...
apology but also assured him that no such language was used towards him by our staff. At this point we have spoken with Nissan Corporate regarding [redacted]s complaint and there is nothing we can do for a possible sale of the vehicle he is interested in. He did not purchase the vehicle from us. At this time the rebates and rates have changed with a new month and those programs at the original price discussed are no longer available. If [redacted] would like to have his application removed he can write a letter to Nissan Motor Acceptance Corp. asking to withdraw his application. Unfortunately we cannot do this for the customer, it must come directly from the customer. We apologize for any inconveniences this may have caused [redacted].
Smithtown Nissan would like to apologize for any errors on our part in the payoff of [redacted] 2009 Acura TSX and the delay in reimbursement to [redacted] for the additional payments made by the customer on the loan of his 2009 Acura. Smithtown Nissan has sent [redacted] a check for the...
amount requested for reimbursement of over payment on his loan and attached is a copy of the check, the [redacted] label, which was also emailed to [redacted] as per his request, and a letter from Smithtown Nissan to [redacted] apologizing for our errors.
Smithtown Nissan would like to apologize to [redacted] for the error in making the payoff on her 2011 Nissan Altima. I spoke with Wendy and apologized for our mistake and let her know the payoff on her vehicle was overnighted to Nissan Motor Acceptance Corp. and that the extended...
warranty will be cancelled and the refund amount will be applied to the lien on the new 2015 Nissan Altima. I have emailed [redacted] copies of the bank checks and [redacted] tracking slip for her payoff. If there is anything else [redacted] needs assistance with I would be glad to help. We appreciate her understanding and patience with this mistake.
Sincerely,
Kerry Do[redacted]
Owner Loyalty Manager
Smithtown Nissan, Inc.
Smithtown Nissan would like to apologize for any inconvenience experienced by [redacted]. The late payoff was an internal clerical error on the part of Smithtown Nissan. The payoff was sent to NMAC on August [redacted], in the amount of $13,535.30, to resolve the issue. At Smithtown...
Nissan, we never want any of our customers to feel lied to or misdirected. We will follow up and make all efforts to correct any issues [redacted] or Mr. Damian B[redacted]'s (the name on the loan payoff) may have with their credit as a result of our error. Any late fees or payments made by [redacted] will be reimbursed to him. We again, apologize for our error.
We sincerely apologize for any inconvenience. As per our
agreement, we did send out a check to Nissan on September *, 2014. It cleared
our account on September **, 2014. Due to a clerical error, Nissan did not show
the account as closed until October **, 2014. If you have any further
questions,...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I spoke with [redacted] on several occasions and the situation has been taken care of. Smithtown Nissan has agreed to pay up to $990 in overmileage charges at the end of the lease, and [redacted] has agreed to pay $360 of the initial overmileage charges, if any. We are waiting for [redacted] to come into Smithtown Nissan at his earliest convenience to sign the agreement between [redacted] and [redacted] and Smithtown Nissan.
I spoke with [redacted] and explained that I would look into the problem and take care of itI also told her that the issue would be fixed with Nissan and that I would send letters to the credit agencies explaining that it was not by any fault of hers that this $was not paid and that it was an accounting error The call that she received from [redacted] was an inevitable coincidence since she had left a request for both him and me to call her backThe check has been cut and sent out and the letters to the credit agencies are being sent out as promised along with a copy to the complainantIf there is anything further that I can help with please call me at ###-###-#### [redacted] or have them page [redacted]
We sincerely apologize for any inconvenienceAs per our agreement, we did send out a check to Nissan on September *, It cleared our account on September **, Due to a clerical error, Nissan did not show the account as closed until October **, If you have any further questions, please call [redacted] at ###-###-####
I spoke with [redacted] on several occasions and the situation has been taken care of Smithtown Nissan has agreed to pay up to $in overmileage charges at the end of the lease, and [redacted] has agreed to pay $of the initial overmileage charges, if any We are waiting for [redacted] to come into Smithtown Nissan at his earliest convenience to sign the agreement between [redacted] and [redacted] and Smithtown Nissan
We recently received two complaints in regards to the same account, from MrMrs***.The rental agreement the customers have with us (see copy enclosed) for the rental water heater, states on section 7, that the replacement of the rental water heater is at the company’s sole discretionThe
agreement it’s self is specific to the serial number of the water heater which was installed in 1997, and the agreement ends when the tank is found to be non-repairable.The payment history on their account with us had numerous missed payments, amounting to separate instances of non-payment for daysWe had offered to take a credit application as to not out and out deny replacement based on their credit history with us, the credit application was taken and unfortunately was also denied as it did not meet our required score.As our agreements do not provide for the automatic replacement of the rental unit, and the customers payment history and credit score did not meet our requirements, we do not feel that we have in any way breached the terms of the contract the customer had with us.Feel free to call with any questions or concernsI can be reached at ###-###-####, Monday through Friday, 8:Ato 4:P.M.Sincerely, Customer service New England Water Heater Company
We had contacted *** *** *** in regards to his concerns with the difference in mileage allowance for his Nissan Altima, VIN ***. We had spoken with *** *** over the phone and apologized for the miscommunication between miles allotted for his lease contract with
NILTSmithtown Nissan agreed to pay for any over mileage charges up to 45,miles when the current vehicle was returned and a new vehicle was leased from our facility. This would cover the amount of miles the customer would have been allowed with 15,miles per year versus 12,miles a year that the customer had signed for on their lease agreement *** *** originally agreed to this agreement over the phone and Smithtown Nissan had expressed that we would have this agreement printed and signed by both our *** *** as well as the customer, with both parties retaining copies*** *** and his wife returned to Smithtown Nissan to sign the paperwork, and at this time *** *** told the *** *** that he would not accept this agreement and did not wish to release with Nissan in the future and left our facility without accepting or signing the agreement
We have attempted to contact *** *** numerous times in regards to his issues. We have tried to contact him over the phone multiple times with no response back from the customer, as well as through email with no response back. We tried to contact *** *** through two different email addresses, one which was delivered, and the other was not accepted by the email. I have attached both emails that were sent to *** *** in attempt to take care of his issues
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My wife *** and I did go to the Smithtown Nissan dealership to discuss this offer they propose The problem with this offer is that there is a caveat emptor that exists in the offer The dealership is offering to pay the overmileage from 12K to 15K per year for the term of the lease; however, the caveat is ONLY if we lease yet another car from the same dealership This requirement would completely remove my ability to negotiate a fair payment and/or terms on the new vehicle requirement when this current lease expires According to the terms of the offer, the dealership shall pay the overmileage if and only if I lease a new vehicle once my current lease expires Let's recall what this whole complaint is about We negotiated and confirmed multiple times with the *** *** *** *** and at least twice with *** *** *** *** that we were getting 15K miles per year on our sales contract We were shown one set of documents that showed 15K per year We were then moved to a different office to sign documents where we were mostly signing on an electronic pad We then confirmed again with the finance guy 15K miles What we finally received was 12K miies per year which was a complete shock to usSmithtown Nissan is not providing a fair resolution.Our request is very simple Our agreed deal with this lease was to match the mileage from our previous deal The previous lease we turned in was 15K miles We confirmed multiple times we required 15K and we were promised 15K miles We should not be forced into leasing yet another vehicle from this dealership in order to obtain what we thought we were signing up to Any requirement for further business has nothing to do with this lease Further, any new business requirement will completely remove any negotiating capability on the part of me, the consumer as this offer will render that useless.This offer by Smithtown Nissan is a deceptive offer which is in line with how they do business and expected as they simply continue with their deceptive practices Someone needs to correct this and this is why we as consumers are coming to the Revdex.com as one of our only options made available to us Please help us resolve this matter as this is one of the main reasons why the Revdex.com exists. Best regards,*** * *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern,Thank you for looking at my file right awayI have attached scanned copies of my: PURCHASE AGREEMENT including terms and conditions showing dealership was responsible for ALL fees on the leased vehicle turned in (Line L on Page of of the SignaturePURCHASE, this was
specifically explained again that I would not be responisble for any remaining balances on my lease and stated by *** *** why column L had "N/A" in it's spot.)End of Lease Inspection Report - No inspection report, Just a End of Lease Liabilty Statement which is included Retail Installment Contract (finance papers for Nissan Altima) - Same as SignaturePURCHASE
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have left two messages now with *** *** at Smithtown Nissan Dealership ###-###-####I understand I have days before the issue is closedThe issue has not been resolvedI have left one message to *** last week after I read the response - I don't recall whether it was Thursday or Friday; however, I do believe it was ThursdayI have also left a message this morning at 10:am and again just tried calling but it goes to voice mailPlease extend a few more days to allow for communication to occur between myself and *** at the dealershipBest regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] It's no surprise that this business and representatives do not take any responsibility for their actions besides lie and deny. I was right outside the open cubicle that I can see them both and heard them referred to me as a douche bag. But the worst part was them telling me I would not pay no more than $1200 out-of-pocket besides the $219 a month for the lease and then when they kept on having me sign papers at which point I kept asking for a final invoice which I was told he has to printed it out from the computer at the end and that information will come. Which seems to be another scam they play to not present the final invoice. I was signing I found inconsistencies such as I was promised one-year maintenance, the document said six months maintenance. After seeing that I demanded again to see the final invoice amount which at that point I was told $1618.79 and I requested to speak to the sales General Manager(GM) Edward O'D[redacted] which I was denied by the sales manager Tom s[redacted]. They are nothing but committing deceptive business practices, scheming to defraud, etc.They are a deceptive business that does a bait and switch scam that even other dealerships warned me about them and told me they're going to tell you one low price price to get you to go with it and then when come to signing final invoice it will be higher to wear you down and so you accept it. I want this as a formal complaint against them and displayed on Revdex.com. I purchased from them in 2011 with no issues. They caused me inconvenience,heartache, depression,etc besides monetary damages at minimum to pay over $1000 to lease a Nissan just days ago from someone else but at least the numbers I was told at beginning was same at the end unlike the deceitful Smithtown Nissan. Smithtown Nissan is to say the least unethical and lack morals just view their facebook,yelp,etc reviews and you will see the many many unsatisfied people. Even one review on facebook a girl was crying from their experience. I am a person of morals and no one should be treated so horrible and terrible. For one person to write complaints there's usually hundreds more that don't bother,have the time,etc so keep that in mind. I feel people should not be treated like this and I will pursue with every legal avenue possible against them not only for me but for other possible victims of them. Its as simple as they should of not lied,kept their word and gave me what I was promised,etc why is that so hard? It obviously wasn't at another Nissan I just got vehicle from. so its it me or them, a rhetorical question. I will file complaints with Attorney generals, Nissans Board members of the corporate offices, etc.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The issue with [redacted]'s payoff has been resolved. The payoff check for his 2010 Hyundai Genesis was sent out via [redacted] on Friday, October *, 2015 and I have contacted [redacted] through email this morning to apologize for the issues he has had and to assure him that the payoff was...
sent. I also sent [redacted] a copy of the [redacted] label and payoff check for his trade in. Smithtown Nissan apologizes for the delayed payoff on his vehicle account and if there is anything else we need to assist [redacted] with, I told him to please contact me directly. [redacted] Owner Loyalty Manager Smithtown Nissan, Inc.
I spoke with [redacted] and explained that I would look into the problem and take
care of it. I also told her that the issue would be fixed with Nissan and that
I would send letters to the credit agencies explaining that it was not by any
fault of hers that this $54 was not paid and that it was an...
accounting error.
The call that she received from [redacted] was an inevitable coincidence since she
had left a request for both him and me to call her back. The check has been cut
and sent out and the letters to the credit agencies are being sent out as
promised along with a copy to the complainant. If there is anything further
that I can help with please call me at ###-###-#### [redacted] or have them page **
[redacted]
Multiple representatives from Smithtown Nissan have attempted to contact [redacted] several times with no response back from [redacted]. After [redacted]'s original complaint about the tires on one of his vehicles being bald we told him we would replace those 2 tires for him, but he never came...
back to the facility to have the tires replaced. The ladder rack that is in question was the specific ladder rack that [redacted] picked out of a catalogue and asked to be installed. We would like to resolve the [redacted]'s issues immediately. If he would like to speak with a manager to schedule a date to have the tires replaced and speak with a manager over the ladder rack we would be more then happy to speak with him and set up a time for him to come in.
Smithtown Nissan apologizes for any miscommunication to [redacted]. It is never our intention to have communication errors with our customers. We also apologize if he thinks he was called such bad words. Our General Sales Manager had spoken with [redacted] and expressed his...
apology but also assured him that no such language was used towards him by our staff. At this point we have spoken with Nissan Corporate regarding [redacted]s complaint and there is nothing we can do for a possible sale of the vehicle he is interested in. He did not purchase the vehicle from us. At this time the rebates and rates have changed with a new month and those programs at the original price discussed are no longer available. If [redacted] would like to have his application removed he can write a letter to Nissan Motor Acceptance Corp. asking to withdraw his application. Unfortunately we cannot do this for the customer, it must come directly from the customer. We apologize for any inconveniences this may have caused [redacted].
Smithtown Nissan would like to apologize for any errors on our part in the payoff of [redacted] 2009 Acura TSX and the delay in reimbursement to [redacted] for the additional payments made by the customer on the loan of his 2009 Acura. Smithtown Nissan has sent [redacted] a check for the...
amount requested for reimbursement of over payment on his loan and attached is a copy of the check, the [redacted] label, which was also emailed to [redacted] as per his request, and a letter from Smithtown Nissan to [redacted] apologizing for our errors.
Smithtown Nissan would like to apologize to [redacted] for the error in making the payoff on her 2011 Nissan Altima. I spoke with Wendy and apologized for our mistake and let her know the payoff on her vehicle was overnighted to Nissan Motor Acceptance Corp. and that the extended...
warranty will be cancelled and the refund amount will be applied to the lien on the new 2015 Nissan Altima. I have emailed [redacted] copies of the bank checks and [redacted] tracking slip for her payoff. If there is anything else [redacted] needs assistance with I would be glad to help. We appreciate her understanding and patience with this mistake.
Sincerely,
Kerry Do[redacted]
Owner Loyalty Manager
Smithtown Nissan, Inc.
Smithtown Nissan would like to apologize for any inconvenience experienced by [redacted]. The late payoff was an internal clerical error on the part of Smithtown Nissan. The payoff was sent to NMAC on August [redacted], in the amount of $13,535.30, to resolve the issue. At Smithtown...
Nissan, we never want any of our customers to feel lied to or misdirected. We will follow up and make all efforts to correct any issues [redacted] or Mr. Damian B[redacted]'s (the name on the loan payoff) may have with their credit as a result of our error. Any late fees or payments made by [redacted] will be reimbursed to him. We again, apologize for our error.
We sincerely apologize for any inconvenience. As per our
agreement, we did send out a check to Nissan on September *, 2014. It cleared
our account on September **, 2014. Due to a clerical error, Nissan did not show
the account as closed until October **, 2014. If you have any further
questions,...
please call [redacted] at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I spoke with [redacted] on several occasions and the situation has been taken care of. Smithtown Nissan has agreed to pay up to $990 in overmileage charges at the end of the lease, and [redacted] has agreed to pay $360 of the initial overmileage charges, if any. We are waiting for [redacted] to come into Smithtown Nissan at his earliest convenience to sign the agreement between [redacted] and [redacted] and Smithtown Nissan.