Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Triton has conveniently ignored that on June 3, I called their office and was told that all the details, photos and paperwork was correct, that they had all they needed from SIXT, and that a payment was imminentTwo weks later Triton sends me a letetr announcing they were closing the case because of insufficient paperwork, AFTER having declared they had all they requiredMeanwhile I contacted SIXT, who told me Triton had never sent them a letter of release.On July I contacted Triton, who assured me they would send the required letter to SIXT via fax.On July 11, I inquired as to the status of proceedings, only to be told Triton sent the fax to the wrong country (apparently they did not have the intelligence to locate the dialing code for the UK)They stated they would send the fax that dayTo the correct country.A few days later I caleld Triton, only to be told they do not send out faxes to foreign countries, totally conradicting what they said earlier!I eventually got to speak with a supervisor who would not provide the tracking number for the original mysterious letterThe yalso would not email it to SIXTIn other words, Triton makes sure they will only do business with claimants via snail mail, yet will not produce proof of tracking or mailing, esentially making a farce of their systemThe ycan keep the settlement process going around and around indefinitely until the claimant gives up in frustration.Eventually I persuaded the supervisor to send SIXT the letter via email, and only after threatening a lawsuit against TritonSIXT now has that letter, they are working with Triton, and as of July 20, they are expecting to get paidThis completely contradicts what is in the 'explanatory' letter from Triton that Revdex.com just received Revdex.com MESSAGE FROM BUSINESS:This letter is in response to a follow up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on August I, We have continued our review of [redacted] ***'s claim file and provide the following information.In his correspondence to your office, [redacted] stated he contacted Triton Insurance Company on June 3, and was told we had all the required information, including the required information from Sixt Rental A Car, LtdWe have reviewed our telephone records and could not locate a call from [redacted] on June 3, On a more recent telephone call from [redacted] ***, he referenced a call to us on June 6, Therefore, we reviewed our telephone records for June 6, 16; however, we could not locate a call from [redacted] on that date either, based on [redacted] ***'s telephone number on file.In addition, we reviewed our telephone records for [redacted] ***'s telephone call on July 5, On this call, [redacted] requested we fax and mail another copy of the Property Damage and Release form to Sixt Rent A Car, LtdThe facsimile number [redacted] provided was [redacted] Due to an oversight, our customer service representative did not advise [redacted] we are unable to send international facsimilesWe apologize for any inconvenience this may have causedHowever, on July 6, 2016, we mailed a copy of our original May 12, letter and Property Damage and Release form by U.SPostal mail to Sixt Rent A Car, Ltd, per [redacted] ***'s request.Our telephone records indicate [redacted] telephoned again on July 11, On this call, [redacted] *** provided a corrected facsimile number for Sixt Rent A Car, Ltd, [redacted] The customer service representative advised [redacted] that due to system limitations, we could not send international facsimilesOn the same call and after being transferred to a supervisor per his request, [redacted] requested we email the Property Damage and Release form to the rental car agencyOn the same day, July II, 2016, we emailed a copy of our May 12, letter and Property Damage and Release form to Six! Rent A Car, Ltd.On August I, 2016, we received the completed Property Damage and Release form from Sixt Rent A CarLtdOn August 3, 2016, we issued Worldwide Car Rental Insurance benefits to Sixt Rent A Car, Ltd., check number [redacted] , in the total amount of$712.58.We trust this additional information has been helpful resolving [redacted] ***'s concerns If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted]
Dear Ms [redacted] This letter is in response to the follow up complaint filed with the Revdex.com, received in our office on March 16, We have continued our review of Mr [redacted] claim file and provide the following information.On March 13, 2017, we received continuing claim information, which included a print out, stamped by the Texas Workforce Center, verifying Mr [redacted] is actively registered for workWhile the date is not printed on the form, "March 2017" is hand printed on the documentOn March 16, 2017, we issued credit involuntary unemployment benefits to the creditor, in the amount of $641.14, for the period, September 2, through March 9, 2017, the date Mr [redacted] dated his insured's statement since the Texas Workforce Center's document did not provide the exact date.In order to consider credit involuntary unemployment benefits after March 9, 2017, a fully completed claim form, including documentation Mr [redacted] remains registered for work with the state employment office or recognized employment agency will be needed, as required in his certificate of insuranceMr [redacted] credit involuntary unemployment insurance expires on June 1, We have enclosed a continuing claim form for Mr [redacted] convenienceUpon receipt of the continuing claim information, Mr [redacted] claim will receive our prompt attention.In Mr [redacted] follow up complaint, he indicates we "replied to the insurance agent in Austin alsoShe sent him pay history from the first of the year of stating I'm current as of I have statements for Feb showing over $is past dueI assume she thinks the history is from 2017, when it is 2013." While our records indicate we previously responded directly to Mr [redacted] on November 21, and to the Revdex.com on March 10, 2017, neither of our responses included a claim payment historyIt appears Mr [redacted] may be referring to his loan payment historyTriton Insurance Company administers the credit involuntary unemployment insurance Mr [redacted] purchased in connection with his [redacted] loan;we do not service his loan, provide loan payment history, or loan informationMr [redacted] may contact his lender to obtain additional information regarding his loanWe have enclosed a claim payment history for Mr [redacted] review.In his follow up complaint, Mr [redacted] expresses concerns regarding the cost of faxing documents to Triton Insurance Company and that faxed information may not be visible for 2-daysTriton Insurance Company utilizes a digital fax server to process incoming documentsDocuments are electronically date stamped and forwarded to the appropriate department for handling and this process can take 1-daysMr [redacted] can elect to mail his continuing claim information to us at the following address or if he prefers, Mr [redacted] may take his continuing claim information to his local [redacted] loan office for faxing.Triton Insurance CompanyP.OBox [redacted] ***, TX 76113-2548We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Mr [redacted] claim concernsShould you need additional assistance, please feel free to contact us toll-free at ***-***-***
TRITONInsurance CompanyApril 19, [redacted] ***Investigation Specialist [redacted] ***., Suite [redacted] ***, Texas Phone: ***/ ***-***Fax: ***1***-7620Ms [redacted] Dispute Resolution SpecialistRevdex.com Corporate Office [redacted] ***Austin, TX 78752Fax 512-445-2096RE: Insured: Ms [redacted] Claim No: [redacted] Branch/Account No: [redacted] Revdex.com Id No: [redacted] Dear Ms [redacted] .This letter is in response to the complaint filed with the Revdex.com, received in our office on April 17, We have reviewed Ms [redacted] ' claim file and provide the following information.On December 18, 2015, our records indicate Ms [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her [redacted] Financial loan, # [redacted] , now # [redacted] , effective December 18, and expiring on December 18, According to Ms [redacted] ' certificate of insurance, in Section III Coverages Provided, BEligibility for Benefits, "To be eligible for benefits the Debtor(s) must: a.) Have qualified for unemployment benefits under State Unemployment law in the state in which the Debtor(s) is employed, and registered for work with a state employment office or a recognized employment agency within fifteen (15) days after the last day employed and remain so registered during the entire Claim Period, if unemployment is the result of Layoff or Termination by Employer,..." We have enclosed a copy of Ms [redacted] ' signed and dated certificate of insurance for your review.On January 27, 2017, we received Ms [redacted] ' initial claim for credit involuntary unemployment benefits; however, the information was incompleteBased on Ms [redacted] ' statement, she last worked on December 23, as a result of a contract endingSince the claim information received was incomplete, on February 1, 2017, we requested a fully completed employer's statement, documentation Ms [redacted] registered for work and qualified for state unemployment benefits, and additional information regarding whose contract ended, Ms [redacted] or her employers.On February 22, 2017, we received some additional claim information; however, documentation Ms [redacted] registered for work and qualified for state unemployment benefits was not receivedTherefore, on February 24, 2017, we sent another request for this required information16:03:04-19-2,,11On April 4, 2017, we received additional claim information, including verification Ms [redacted] registered for work and qualified for state unemployment benefitsOn April 5, 2017, we requested additional information in errorWe apologize for this oversight and any inconvenience it may have causedOn April 18, 2017, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $651.18, for the period, December 24, through April 3, 2017.In order to consider additional credit involuntary unemployment benefits from April to present, a fully completed continuing claim form and documentation Ms [redacted] remains registered for work and qualified for state unemployment benefits will be requiredWe have enclosed a continuing claim form for Ms [redacted] ' convenienceUpon receipt of this information, Ms [redacted] ' claim will receive our prompt attention.In her complaint, Ms [redacted] indicates we have not paid her premiumsAccording to Ms [redacted] ' certificate of insurance, if the insured debtor becomes involuntarily unemployed and provides qualifying documentation, a monthly benefit, in the amount of $193.42, will be issuedInsurance premiums are not paid when an insured experiences qualified involuntary unemployment; a monthly benefit is issued when an insured experiences qualified involuntary unemployment.Triton Insurance Company administers the credit involuntary unemployment insurance Ms [redacted] purchased in connection with her loan; however, we do not service her loanFor questions regarding her loan or the servicing of her loan, Ms [redacted] may contact her lender for assistance.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms [redacted] ' claim concernsIf you have additional questions or concerns, please feel free to contact us toll-free at ***.***-***Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Finally Regards, [redacted] ***
This letter is in response to the complaint filed with the Revdex.com, received in our office on November 7, We have reviewed Ms [redacted] claim file and provide the following information.On May 27, 2015, our records indicate Ms [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her [redacted] loan, # [redacted] , effective May 27, On August 4, 2015, our records indicate Ms [redacted] refinanced her [redacted] loan, # [redacted] into [redacted] loan # [redacted] On August 4, 2015, we cancelled Ms [redacted] credit involuntary unemployment insurance on loan # [redacted] and returned all unearned premium, in the amount of $On August 4, 2015, our records indicate Ms [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her new [redacted] loan, # [redacted] , now [redacted] loan # [redacted] , effective August 4, 2015.On June 16, 2016, we received Ms [redacted] initial claim for credit involuntary unemployment benefits; however, the information was incompleteBased on Ms [redacted] statement, she last worked on January 14, Since we did not receive completed employer information, on June 21, 2016, we requested additional information needed to adjudicate Ms [redacted] claim.On July 5, 2016, we received additional information, including a new insured's statement, which indicated Ms [redacted] last worked January 14, and registered with the state unemployment office on April 10, We did not receive any employer informationOn July 8, 2016, we requested a fully completed employer's statement and a statement from Ms [redacted] indicating why she waited to register with the state unemployment office until April 10, In our letter, we indicated that if Ms [redacted] employer would not complete the employer's statement, documentation from the state employment office with the date of and reason for separation would sufficeOn August 3, 2016, we sent a second request 12:46:11-09-212Page 2Ms [redacted] *** Revdex.com Id No: November 9, 2016for this information as we did not receive any additional claim informationOn August 26, 2016, we advised Ms [redacted] that her claim would be closed as the required documentation had not been receivedIn our letter, we indicated that we would reopen her claim upon receipt of the required information.On September 13, 2016, we received Ms [redacted] explanation regarding why she waited to register with the state unemployment office and a Work Verification Number instruction sheet so that we could verify her previous employmentWe contacted the Work Verification Number; however, since we are not a registered user or a social service agency, we were unable to obtain the employment information needed.Although we have not received Ms [redacted] employer information or state documents which provide the date and reason for separation, as an exception and in order to better assist Ms***, today, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $689.06, for the period, April 10, through June 27, 2016.In order to consider additional benefits, a fully completed continuing claim form and verification Ms [redacted] remains registered for job search or is receiving state unemployment benefits will be requiredUpon receipt of this information, Ms [redacted] claim will receive our prompt attentionToday, we mailed Ms [redacted] an explanation of benefits and included a continuing claim form for her convenience.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms [redacted] claim concernsIf you have additional questions or concerns, please feel free to contact us toll-free at ***-***-***,Sincerely, [redacted] ***Investigation Specialist
Complaint: ***
I am rejecting this response because:Ah yes, Miss ***Well she had replied to the insurance agent in Austin alsoShe sent him pay history from the first of the year of stating Im current as of 2/I have statements for Feb showing over $is past dueI assume she thinks the history is from 2017, when it is Im amused that Austin did not catch that.I have faxed over what they needed or timesThey keep stating that they dont see it, its not receivedI pay $for every page faxed to themThey say that they cant see faxed info for 2-days from the sendIts very anoying to do this over and overI sometimes wonder do they delay so that payment wont go out.I have replied to all letters they send meBeleive me, I want this over withBut in the end, Im still unemployed and they have not made but payments on my act since AprilThey say they paid back to Jan 2016, well I paid act up til April So those payments should have been added to prin amt which has gone down only around Since interest accrues when payments are not made on time they actually have cost me more money for this claim. I dont see how a company states one thing on policy, but does anotherIve seen reviews that I am not aloneLots of people state the same thing I saySo that is historyI paid for something Im not gettingNow they say im up in June when they have done nothing on this.They spend more time asking for something over and overSending letters out, when they should be processing claimsThey had an oversight on my claim as stated in letterI also seen where they did same thing for more customers.I faxed over info last night again, and maybe they will cut a checkIm over thisBut we will seeI also faxed over to Insurance Dept at Austin on same thing
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have reviewed Triton Insurance Company’s second response but disagree with their assessment.As stated by definition, a fixture is an item that is fixed in position in a building or vehicle The item that I am claiming is a free standing piece of wood furniture that can be freely moved around, and is not fixed in positionTherefore, Triton Insurance Company’s assessment and categorization of my item is not correct.I have reviewed my telephone records and according to my records the customer service representative agreed with my assessment that the item that I am claiming does not fall into the category that was provided for denial: “Land, buildings or fixtures meant for installation, such as windows, wallpaper or wall-to-wall carpeting.” Triton Insurance Company claims that their representative did not note this in their telephone records but it is clear to me that their representative did agree with me and urged me to file a denial disputeTriton Insurance Company did not fully review the case or they would have overturned their decisionRather, they provided me with the exact same denial reason.Based on my repeated interactions with Triton Insurance Company, I am completely dissatisfied with both the service and the treatment that I have received for using a Covered Benefit that they are responsible for administeringTriton Insurance Company has to date not done anything to remedy this situationI would like the claim amount of $issued immediatelyThis should have been issued March and is now over days overdueI trust that this additional information will be helpful in resolving the issue and closing the case with the claim amount released as stated above.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Triton continually refuses to avoid paying out a claim that should have been coveredAnd so be it. The Enterprise claim has been paid by Citibank in full and settled.Citibank has informed me as of May 15, Triton Insurance has been dropped as the insurance vendor and a new vendor for the Worldwide Car Rental Insurance will be in place for Citibank credit cards.To avoid this ridiculous loophole in the future, Citibank also has promptly issued an email to all card members regarding updated benefits and the guide to benefits language specifically stating "if a rental car company promotional or discount of any kind is initially applied towards the payment of the rental, any remaining portion of the rental must be paid with your Citicard." And I have been told to continue using my platinum status with Enterprise on all my car rentals without any future concerns of primary coverage, if it should ever be needed.I applaud Citbank for the handling of this matter, their integrity, their excellent customer service and for taking such prompt action to do what's right in this instanceThey are everything Triton Insurance is not. I hope for a $claim that Triton continually denied, it was worth it - worth losing a national account as large as Citibank.I will not reply furtherBut do request the Revdex.com post this complaint publicly for others to see before engaging in business with Triton Insurance in the future
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.It looks like Triton Insurance got the dates on my rental agreement wrongThe rental period didn't start until 09/9:AM and it would end on 10/9:AM as per the open rental agreement which would only be days and as per the closing agreement the rental period is not even days as I returned it earlier on 10/22.In both cases the rental period didn't exceed days and I have used my Citi card for whole rental periodThe rental agency has already send my claim to collections because of too much time spent on dealing with Triton Insurance and I need to make the payment immediatelyCould you please take appropriate actions based on the above facts and resolve this issue ASAP
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The denial reason specified in the business response mentions that the rental period from Sep to Oct was more than consecutive daysBut according to the rental agreement it is only days if taken into consideration the actual rental days for example a pick up on Jan 1, 9:AM and returned on Jan 2,9:AM should be only day but not daysAnd another reason being the actual return date is Oct which is again less than daysI'm attaching both the open and closed agreements. The other denial reason mentioned in the business response is that I haven't used my citi card for the rentalBut I have used my citi card for the whole rental period in question i.eFrom Sep to Oct The rental period beginning on Oct is a whole different rental agreement that was opened after days from closing my prior rental agreement and it shouldn't matter if I used my citi card for this new rental period.As the two reasons mentioned in the business response is not valid, I demand Triton Insurance to approve my claim
Regards,
*** ***
Revdex.comMESSAGE FROM BUSINESS:This letter is in response to a follow up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on June 6, We have continued our review of *** ***'s claim file and provide the following information.Worldwide Car Rental Insurance is a complimentary benefit on *** ***'s Citi credit card. According to the Benefit Guide for *** ***'s credit card account, ending in ***, "We'll cover you up to $50,toward the cost of repairs or the cash value of the car, whichever is less, if a covered accident or theft occurs when you pay for a rental car in full with your Citi card and decline the rental company's collision loss/damage insurance." The Benefit Guide states, "To take advantage of this benefit, the following conditions must apply: The rental was paid for in full including taxes and fees with your Citi card, Citi reward points or a combination of both; and The rental period is no more than consecutive days long." Some exclusions and limitations applyWe previously provided a copy of the Worldwide Car Rental Insurance Section of the Benefit Guide for your review.According to *** ***'s statement and the rental car agreement received, *** *** rented a Chrysler 200C vehicle from Enterprise Rent-A-Car on September 25, and the rental car period was from September 25, to October 26, 2015, a total of consecutive daysBased on the information received, the vehicle was returned on October 22, 2015; however, *** ***'s rental agreement and rental period did not end until October 26, Since *** ***'s rental period was more than consecutive days, we denied *** ***'s claim in accordance with the Benefit Guide.Worldwide Car Rental; Insurance claims are adjudicated in accordance with the Benefit GuideWe regret we could not offer a more favorable outcome in this case and tmst this additional information has been helpful resolving *** ***'s concerns If you have any questions, you may contact us at the above address or by telephone toll-free at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11108944, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Triton Insurance admits that the Citi Price Rewind website does not guarantee that it finds the lowest price. This begs the question... how could it miss the lower price for this commonly found item at not one, not even two, but THREE major retailers from Black Friday to Cyber Monday. I apologize in advance if I am ignorantly assuming Amazon.com is a major retailer. This wasn't some overnight 1 hr sale, but a multi-day event. As such, I strongly suspect the Citi Price Rewind website is a deceptive marketing tool that misleads unscrupulous consumers into thinking that it is working on their behalf when it is actually working against them and does not have their best interest at stake. Triton Insurance made no offer to improve this system or investigate why the price drop was not captured. Furthermore they agree there might have been lower prices on Black Friday but offer no help in reprocessing my claim or investigating it on their own. Much like my interaction with them on November 30th when after a 10 minute hold and conversation with a CSR, they ended up just mailing a blank form in the mail for me to fill out. I told that gentleman of the numerous stores having the sale and gave B&H Photo as an example. I believe this series of "delays" on their part is intentional so that the "statue of limitations" in filing a claim elapses.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:This letter is in response to the follow up complaint filed with the Revdex.com, received in our office on February 11,2016. We have continued our review of [redacted]'s file and provide the additional information regarding his follow up correspondence.[redacted] indicated he located a lower advertised price at Amazon and the Google Play Store; however, we did not receive a printed, dated advertisement verifying a lower price within the 60 calendar days of purchase, for these retailers. Should [redacted] choose to submit the Amazon and/or Google Play Store lower price advertisement, dated within 60 calendar days of purchase; his claim will receive our prompt attention.In his correspondence, [redacted] stated he did not receive a claim form in a timely manner and felt this action was deliberate so that he would fall outside the time frame to submit his claim. We received notification of [redacted]'s Citi Price Rewind claim on November 30, 2015 and mailed him a claim form by US Postal mail on the same date. We provided a copy of our November 30, 2015 correspondence with our initial response. According to the Benefit Guide, the lower price must be advertised within 60 calendar days from the date of purchase, while the completed claim form and all requested documents are required to be submitted within 180 days of the purchase date. Since [redacted]'s purchased his item on November 27, 2015, he has until May 24, 2016 to submit his complete claim documentation.We value our card members and trust this additional information has been helpful in resolving [redacted]'s concerns. If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
As stated in my original complaint, Triton is using this as a loophole to avoid paying claims. The full charge to me from Enterprise was $79.54, it was paid in full on my card and Enterprise's insurance was declined as required. I should not be penalized for being a valued customer of Enterprise and receiving rewards points. This issue has been elevated to my bank who issued the credit card and they too are stunned by the rejection and believe so strongly it should have been approved that they are paying Enterprise for the claim on my behalf. They also informed me Triton will be dropped as the insurance provider as of next month due to issues such as this one. I look forward to that change and appreciate my bank's support in this matter. Also, as a note, Enterprise Claims dept also contacted me upon hearing the claim was rejected and are stunned by Triton's decision. They internally have bumped this issue up to their corporate office to review their contracts, as they strongly believe that partaking in their rewards program should have no impact on a claim - and the full amount charged TO ME was paid in full and there was no third party involved.Triton should be ashamed of themselves.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:This letter is in response to a follow-up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on April 18, 2016. We have continued our review of Ms. [redacted]'s file and provide the following information.According to the Worldwide Car Rental Insurance Section of the Benefit Guide for Ms. [redacted]'s credit card account, ending in 1296, "We'll cover you up to $100,000 toward the cost of repairs or the cash value of the car, whichever is less, if a covered accident or theft occurs when you pay for a rental car in full with your Citi card and decline the rental company's collision loss/damage insurance." The Benefit Guide states, "To take advantage of this benefit, the following conditions must apply: The rental was paid for in full including taxes and fees with your Citi card, Citi reward points or a combination of both." We previously provided a copy of the Worldwide Car Rental Insurance Section of the Benefit Guide for your review.Based on the claim information received, on February 12, 2016, Ms. [redacted] rented a car from Enterprise Car Rental Company and on the same date, the rental car was damaged. The full rental charge, including taxes and fees, totaled $129.62; however, according to the receipt, Enterprise Plus Rewards, in the amount of $50.08, was used to reduce Ms. [redacted]'s rental charge. As a result, only $79.54 of the full rental fee was charged to Ms. [redacted]'s Citi credit card, ending in 1296. Since Ms. [redacted]'s full rental charge was not paid for in full, including taxes and fees, with Ms. [redacted]'s Citi card, Citi reward points or a combination of both, on March 21,2015, we denied Ms. [redacted]'s claim in accordance with the Benefit Guide.Worldwide Car Rental Insurance claims are adjudicated in accordance with the Benefit Guide. Based on the claim information received, we are unable to make a different claim determination. If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted].
This letter is in response to the complaint filed with the Revdex.com, received in our office on November 7, 2016. We have reviewed Ms. [redacted] claim file and provide the following information.On May 27, 2015, our records indicate Ms. [redacted] elected to purchase optional credit involuntary...
unemployment insurance in connection with her [redacted] loan, #[redacted], effective May 27, 2015. On August 4, 2015, our records indicate Ms. [redacted] refinanced her [redacted] loan, #[redacted] into [redacted] loan #[redacted]. On August 4, 2015, we cancelled Ms. [redacted] credit involuntary unemployment insurance on loan #[redacted] and returned all unearned premium, in the amount of $225.09. On August 4, 2015, our records indicate Ms. [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her new [redacted] loan, #[redacted], now [redacted] loan #[redacted], effective August 4, 2015.On June 16, 2016, we received Ms. [redacted] initial claim for credit involuntary unemployment benefits; however, the information was incomplete. Based on Ms. [redacted] statement, she last worked on January 14, 2016. Since we did not receive completed employer information, on June 21, 2016, we requested additional information needed to adjudicate Ms. [redacted] claim.On July 5, 2016, we received additional information, including a new insured's statement, which indicated Ms. [redacted] last worked January 14, 2016 and registered with the state unemployment office on April 10, 2016. We did not receive any employer information. On July 8, 2016, we requested a fully completed employer's statement and a statement from Ms. [redacted] indicating why she waited to register with the state unemployment office until April 10, 2016. In our letter, we indicated that if Ms. [redacted] employer would not complete the employer's statement, documentation from the state employment office with the date of and reason for separation would suffice. On August 3, 2016, we sent a second request 12:46:06 11-09-2016 212Page 2Ms. [redacted] Revdex.com Id No: 11788820 November 9, 2016for this information as we did not receive any additional claim information. On August 26, 2016, we advised Ms. [redacted] that her claim would be closed as the required documentation had not been received. In our letter, we indicated that we would reopen her claim upon receipt of the required information.On September 13, 2016, we received Ms. [redacted] explanation regarding why she waited to register with the state unemployment office and a Work Verification Number instruction sheet so that we could verify her previous employment. We contacted the Work Verification Number; however, since we are not a registered user or a social service agency, we were unable to obtain the employment information needed.Although we have not received Ms. [redacted] employer information or state documents which provide the date and reason for separation, as an exception and in order to better assist Ms. [redacted], today, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $689.06, for the period, April 10, 2016 through June 27, 2016.In order to consider additional benefits, a fully completed continuing claim form and verification Ms. [redacted] remains registered for job search or is receiving state unemployment benefits will be required. Upon receipt of this information, Ms. [redacted] claim will receive our prompt attention. Today, we mailed Ms. [redacted] an explanation of benefits and included a continuing claim form for her convenience.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms. [redacted] claim concerns. If you have additional questions or concerns, please feel free to contact us toll-free at [redacted],Sincerely, [redacted]Investigation Specialist
Dear Ms. [redacted]This letter is in response to the follow up complaint filed with the Revdex.com, received in our office on March 16, 2017. We have continued our review of Mr. [redacted] claim file and provide the following information.On March 13, 2017, we received continuing claim information, which included a print out, stamped by the Texas Workforce Center, verifying Mr. [redacted] is actively registered for work. While the date is not printed on the form, "March 2017" is hand printed on the document. On March 16, 2017, we issued credit involuntary unemployment benefits to the creditor, in the amount of $641.14, for the period, September 2, 2016 through March 9, 2017, the date Mr. [redacted] dated his insured's statement since the Texas Workforce Center's document did not provide the exact date.In order to consider credit involuntary unemployment benefits after March 9, 2017, a fully completed claim form, including documentation Mr. [redacted] remains registered for work with the state employment office or recognized employment agency will be needed, as required in his certificate of insurance. Mr. [redacted] credit involuntary unemployment insurance expires on June 1, 2017. We have enclosed a continuing claim form for Mr. [redacted] convenience. Upon receipt of the continuing claim information, Mr. [redacted] claim will receive our prompt attention.In Mr. [redacted] follow up complaint, he indicates we "replied to the insurance agent in Austin also. She sent him pay history from the first of the year of 2013 stating I'm current as of 2117. I have 2 statements for Feb showing over $200.00 is past due. I assume she thinks the history is from 2017, when it is 2013." While our records indicate we previously responded directly to Mr. [redacted] on November 21, 2016 and to the Revdex.com on March 10, 2017, neither of our responses included a claim payment history. It appears Mr. [redacted] may be referring to his loan payment history. Triton Insurance Company administers the credit involuntary unemployment insurance Mr. [redacted] purchased in connection with his [redacted] loan;we do not service his loan, provide loan payment history, or loan information. Mr. [redacted] may contact his lender to obtain additional information regarding his loan. We have enclosed a claim payment history for Mr. [redacted] review.In his follow up complaint, Mr. [redacted] expresses concerns regarding the cost of faxing documents to Triton Insurance Company and that faxed information may not be visible for 2-3 days. Triton Insurance Company utilizes a digital fax server to process incoming documents. Documents are electronically date stamped and forwarded to the appropriate department for handling and this process can take 1-2 days. Mr. [redacted] can elect to mail his continuing claim information to us at the following address or if he prefers, Mr. [redacted] may take his continuing claim information to his local [redacted] loan office for faxing.Triton Insurance CompanyP.O. Box [redacted], TX 76113-2548We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Mr. [redacted] claim concerns. Should you need additional assistance, please feel free to contact us toll-free at [redacted]-[redacted]-[redacted].
This letter is in response to the complaint filed with the Revdex.com, received in our office on March 9, 2017. We have reviewed Mr. [redacted] claim file and provide the following information.On May 30, 2013, our records indicate Mr. [redacted] elected to purchase optional credit...
involuntary unemployment insurance in connection with his [redacted] loan, #[redacted], now #[redacted], effective May 30, 2013 and expiring on June 1, 2017. According to Mr. [redacted] certificate of insurance, in Section IV, "When are you eligible for benefits?", B. "You have qualified for state Unemployment Benefits or registered for work with a State Employment Office or employment agency if loss occurred by layoff or employer termination. You must remain registered during the Claim period." We have enclosed a sample certificate of insurance for your review.On May 31, 2016, we received Mr. [redacted] initial claim for credit involuntary unemployment benefits; however, the claim information received was incomplete. Based on the claim information received, Mr. [redacted] involuntary unemployment occurred on January 5, 2016. On June 6, 2016, we requested documentation Mr. [redacted] registered for work and qualified for state unemployment benefits, as required in his certificate of insurance. On June 28, 2016, we sent a second request for the information, as no additional claim information had been received. On July 11, 2016, we received the required claim documentation and on July 15, 2016, we issued credit involuntary unemployment benefits to the creditor, in the total amount of $576.69, for the period, January 5, 2016 through June 22, 2016, the most current active registration information on file.On September 2, 2016, we received Mr. [redacted] continuing claim information, including verification he remained registered for work with a state employment office or employment agency, through September 1, 2016. Due to an examiner's oversight, on September 9, 2016, we requested verification Mr. [redacted] remained 1111 15:31:32 03-10-2017registered for work or qualified for state unemployment benefits from June 22, 2016 through September 1,2016. On October 3, 2016 and November 14, 2016, we sent additional requests for this information.On November 18, 2016, we received correspondence from Mr. [redacted] and re-reviewed his claim file. On November 21, 2016, we issued credit involuntary unemployment benefits to the creditor, in the total amount of $240.85, for the period, June 23, 2016 through September 1, 2016, the most current active registration information on file. On November 21, 2016, we notified Mr. [redacted] of our benefit payment and indicated that in order to consider credit involuntary unemployment benefits from September 2, 2016 to present, a fully completed claim form, including documentation Mr. [redacted] remained registered for work with the state employment office or recognized employment agency, from September 2, 2016 to present, would be needed, as required in his certificate of insurance. On January 2, 2017, we sent a second request for continuing claim documentation as no additional claim information had been received. On January 23, 2017, we sent our third request for Mr. [redacted] continuing claim documentation. To date, no additional claim information has been received.In order to consider credit involuntary unemployment benefits from September 2, 2016 to present, a fully completed claim form, including documentation Mr. [redacted] remained registered for work with the state employment office or recognized employment agency from September 2, 2016 to present will be needed, as required in his certificate of insurance. Mr. [redacted] credit involuntary unemployment insurance expires on June 1, 2017. We have enclosed a continuing claim form for Mr. [redacted] convenience. Upon receipt of the required claim information, Mr. [redacted] claim will receive our prompt attention.In Mr. [redacted] complaint, he expresses concerns regarding his loan. While Triton Insurance Company administers the credit involuntary unemployment insurance Mr. [redacted] purchased in connection with his [redacted] loan, we do not service his loan. Mr. [redacted] may contact his lender to obtain additional information regarding his loan.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Mr. [redacted] claim concerns. Should you need additional assistance, please feel free to contact us toll-free at [redacted]-[redacted]-[redacted]Sincerely,[redacted] Investigation Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Triton has conveniently ignored that on June 3, I called their office and was told that all the details, photos and paperwork was correct, that they had all they needed from SIXT, and that a payment was imminent. Two weks later Triton sends me a letetr announcing they were closing the case because of insufficient paperwork, AFTER having declared they had all they required. Meanwhile I contacted SIXT, who told me Triton had never sent them a letter of release.On July 5 I contacted Triton, who assured me they would send the required letter to SIXT via fax.On July 11, I inquired as to the status of proceedings, only to be told Triton sent the fax to the wrong country (apparently they did not have the intelligence to locate the dialing code for the UK). They stated they would send the fax that day. To the correct country.A few days later I caleld Triton, only to be told they do not send out faxes to foreign countries, totally conradicting what they said earlier!I eventually got to speak with a supervisor who would not provide the tracking number for the original mysterious letter. The yalso would not email it to SIXT. In other words, Triton makes sure they will only do business with claimants via snail mail, yet will not produce proof of tracking or mailing, esentially making a farce of their system. The ycan keep the settlement process going around and around indefinitely until the claimant gives up in frustration.Eventually I persuaded the supervisor to send SIXT the letter via email, and only after threatening a lawsuit against Triton. SIXT now has that letter, they are working with Triton, and as of July 20, they are expecting to get paid. This completely contradicts what is in the 'explanatory' letter from Triton that Revdex.com just received.
Revdex.com
MESSAGE FROM BUSINESS:This letter is in response to a follow up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on August I, 2016. We have continued our review of [redacted]'s claim file and provide the following information.In his correspondence to your office, [redacted] stated he contacted Triton Insurance Company on June 3, 2016 and was told we had all the required information, including the required information from Sixt Rental A Car, Ltd. We have reviewed our telephone records and could not locate a call from [redacted] on June 3, 3016. On a more recent telephone call from [redacted], he referenced a call to us on June 6, 2016. Therefore, we reviewed our telephone records for June 6, 20 16; however, we could not locate a call from [redacted] on that date either, based on [redacted]'s telephone number on file.In addition, we reviewed our telephone records for [redacted]'s telephone call on July 5, 2016. On this call, [redacted] requested we fax and mail another copy of the Property Damage and Release form to Sixt Rent A Car, Ltd. The facsimile number [redacted] provided was [redacted]. Due to an oversight, our customer service representative did not advise [redacted] we are unable to send international facsimiles. We apologize for any inconvenience this may have caused. However, on July 6, 2016, we mailed a copy of our original May 12, 2016 letter and Property Damage and Release form by U.S. Postal mail to Sixt Rent A Car, Ltd, per [redacted]'s request.Our telephone records indicate [redacted] telephoned again on July 11, 2016. On this call, [redacted] provided a corrected facsimile number for Sixt Rent A Car, Ltd, [redacted]. The customer service representative advised [redacted] that due to system limitations, we could not send international facsimiles. On the same call and after being transferred to a supervisor per his request, [redacted] requested we email the Property Damage and Release form to the rental car agency. On the same day, July II, 2016, we emailed a copy of our May 12, 2016 letter and Property Damage and Release form to Six! Rent A Car, Ltd.On August I, 2016, we received the completed Property Damage and Release form from Sixt Rent A Car. Ltd. On August 3, 2016, we issued Worldwide Car Rental Insurance benefits to Sixt Rent A Car, Ltd., check number [redacted], in the total amount of$712.58.We trust this additional information has been helpful resolving [redacted]'s concerns. If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Finally.
Regards,
[redacted]
512-445-2096RE: Insured: Ms[redacted]Claim No: [redacted]Branch/Account No: [redacted]Revdex.com Id No: [redacted]Dear Ms. [redacted].This letter is in response to the complaint filed with the Revdex.com, received in our office on April 17, 2017. We have reviewed Ms. [redacted]' claim file and provide the following information.On December 18, 2015, our records indicate Ms. [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her [redacted] Financial loan, #[redacted], now #[redacted], effective December 18, 2015 and expiring on December 18, 2020. According to Ms. [redacted]' certificate of insurance, in Section III Coverages Provided, B. Eligibility for Benefits, "To be eligible for benefits the Debtor(s) must: ...5. a.) Have qualified for unemployment benefits under State Unemployment law in the state in which the Debtor(s) is employed, and registered for work with a state employment office or a recognized employment agency within fifteen (15) days after the last day employed and remain so registered during the entire Claim Period, if unemployment is the result of Layoff or Termination by Employer,..." We have enclosed a copy of Ms. [redacted]' signed and dated certificate of insurance for your review.On January 27, 2017, we received Ms. [redacted]' initial claim for credit involuntary unemployment benefits; however, the information was incomplete. Based on Ms. [redacted]' statement, she last worked on December 23, 2016 as a result of a contract ending. Since the claim information received was incomplete, on February 1, 2017, we requested a fully completed employer's statement, documentation Ms. [redacted] registered for work and qualified for state unemployment benefits, and additional information regarding whose contract ended, Ms. [redacted] or her employers.On February 22, 2017, we received some additional claim information; however, documentation Ms. [redacted] registered for work and qualified for state unemployment benefits was not received. Therefore, on February 24, 2017, we sent another request for this required information. 16:03:24 04-19-2017 2,,11On April 4, 2017, we received additional claim information, including verification Ms. [redacted] registered for work and qualified for state unemployment benefits. On April 5, 2017, we requested additional information in error. We apologize for this oversight and any inconvenience it may have caused. On April 18, 2017, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $651.18, for the period, December 24, 2016 through April 3, 2017.In order to consider additional credit involuntary unemployment benefits from April 4. 2017 to present, a fully completed continuing claim form and documentation Ms. [redacted] remains registered for work and qualified for state unemployment benefits will be required. We have enclosed a continuing claim form for Ms. [redacted]' convenience. Upon receipt of this information, Ms. [redacted]' claim will receive our prompt attention.In her complaint, Ms. [redacted] indicates we have not paid her premiums. According to Ms. [redacted]' certificate of insurance, if the insured debtor becomes involuntarily unemployed and provides qualifying documentation, a monthly benefit, in the amount of $193.42, will be issued. Insurance premiums are not paid when an insured experiences qualified involuntary unemployment; a monthly benefit is issued when an insured experiences qualified involuntary unemployment.Triton Insurance Company administers the credit involuntary unemployment insurance Ms. [redacted] purchased in connection with her loan; however, we do not service her loan. For questions regarding her loan or the servicing of her loan, Ms. [redacted] may contact her lender for assistance.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms. [redacted]' claim concerns. If you have additional questions or concerns, please feel free to contact us toll-free at [redacted].[redacted]. Sincerely,[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Triton has conveniently ignored that on June 3, I called their office and was told that all the details, photos and paperwork was correct, that they had all they needed from SIXT, and that a payment was imminentTwo weks later Triton sends me a letetr announcing they were closing the case because of insufficient paperwork, AFTER having declared they had all they requiredMeanwhile I contacted SIXT, who told me Triton had never sent them a letter of release.On July I contacted Triton, who assured me they would send the required letter to SIXT via fax.On July 11, I inquired as to the status of proceedings, only to be told Triton sent the fax to the wrong country (apparently they did not have the intelligence to locate the dialing code for the UK)They stated they would send the fax that dayTo the correct country.A few days later I caleld Triton, only to be told they do not send out faxes to foreign countries, totally conradicting what they said earlier!I eventually got to speak with a supervisor who would not provide the tracking number for the original mysterious letterThe yalso would not email it to SIXTIn other words, Triton makes sure they will only do business with claimants via snail mail, yet will not produce proof of tracking or mailing, esentially making a farce of their systemThe ycan keep the settlement process going around and around indefinitely until the claimant gives up in frustration.Eventually I persuaded the supervisor to send SIXT the letter via email, and only after threatening a lawsuit against TritonSIXT now has that letter, they are working with Triton, and as of July 20, they are expecting to get paidThis completely contradicts what is in the 'explanatory' letter from Triton that Revdex.com just received Revdex.com MESSAGE FROM BUSINESS:This letter is in response to a follow up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on August I, We have continued our review of [redacted] ***'s claim file and provide the following information.In his correspondence to your office, [redacted] stated he contacted Triton Insurance Company on June 3, and was told we had all the required information, including the required information from Sixt Rental A Car, LtdWe have reviewed our telephone records and could not locate a call from [redacted] on June 3, On a more recent telephone call from [redacted] ***, he referenced a call to us on June 6, Therefore, we reviewed our telephone records for June 6, 16; however, we could not locate a call from [redacted] on that date either, based on [redacted] ***'s telephone number on file.In addition, we reviewed our telephone records for [redacted] ***'s telephone call on July 5, On this call, [redacted] requested we fax and mail another copy of the Property Damage and Release form to Sixt Rent A Car, LtdThe facsimile number [redacted] provided was [redacted] Due to an oversight, our customer service representative did not advise [redacted] we are unable to send international facsimilesWe apologize for any inconvenience this may have causedHowever, on July 6, 2016, we mailed a copy of our original May 12, letter and Property Damage and Release form by U.SPostal mail to Sixt Rent A Car, Ltd, per [redacted] ***'s request.Our telephone records indicate [redacted] telephoned again on July 11, On this call, [redacted] *** provided a corrected facsimile number for Sixt Rent A Car, Ltd, [redacted] The customer service representative advised [redacted] that due to system limitations, we could not send international facsimilesOn the same call and after being transferred to a supervisor per his request, [redacted] requested we email the Property Damage and Release form to the rental car agencyOn the same day, July II, 2016, we emailed a copy of our May 12, letter and Property Damage and Release form to Six! Rent A Car, Ltd.On August I, 2016, we received the completed Property Damage and Release form from Sixt Rent A CarLtdOn August 3, 2016, we issued Worldwide Car Rental Insurance benefits to Sixt Rent A Car, Ltd., check number [redacted] , in the total amount of$712.58.We trust this additional information has been helpful resolving [redacted] ***'s concerns If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted]
Dear Ms [redacted] This letter is in response to the follow up complaint filed with the Revdex.com, received in our office on March 16, We have continued our review of Mr [redacted] claim file and provide the following information.On March 13, 2017, we received continuing claim information, which included a print out, stamped by the Texas Workforce Center, verifying Mr [redacted] is actively registered for workWhile the date is not printed on the form, "March 2017" is hand printed on the documentOn March 16, 2017, we issued credit involuntary unemployment benefits to the creditor, in the amount of $641.14, for the period, September 2, through March 9, 2017, the date Mr [redacted] dated his insured's statement since the Texas Workforce Center's document did not provide the exact date.In order to consider credit involuntary unemployment benefits after March 9, 2017, a fully completed claim form, including documentation Mr [redacted] remains registered for work with the state employment office or recognized employment agency will be needed, as required in his certificate of insuranceMr [redacted] credit involuntary unemployment insurance expires on June 1, We have enclosed a continuing claim form for Mr [redacted] convenienceUpon receipt of the continuing claim information, Mr [redacted] claim will receive our prompt attention.In Mr [redacted] follow up complaint, he indicates we "replied to the insurance agent in Austin alsoShe sent him pay history from the first of the year of stating I'm current as of I have statements for Feb showing over $is past dueI assume she thinks the history is from 2017, when it is 2013." While our records indicate we previously responded directly to Mr [redacted] on November 21, and to the Revdex.com on March 10, 2017, neither of our responses included a claim payment historyIt appears Mr [redacted] may be referring to his loan payment historyTriton Insurance Company administers the credit involuntary unemployment insurance Mr [redacted] purchased in connection with his [redacted] loan;we do not service his loan, provide loan payment history, or loan informationMr [redacted] may contact his lender to obtain additional information regarding his loanWe have enclosed a claim payment history for Mr [redacted] review.In his follow up complaint, Mr [redacted] expresses concerns regarding the cost of faxing documents to Triton Insurance Company and that faxed information may not be visible for 2-daysTriton Insurance Company utilizes a digital fax server to process incoming documentsDocuments are electronically date stamped and forwarded to the appropriate department for handling and this process can take 1-daysMr [redacted] can elect to mail his continuing claim information to us at the following address or if he prefers, Mr [redacted] may take his continuing claim information to his local [redacted] loan office for faxing.Triton Insurance CompanyP.OBox [redacted] ***, TX 76113-2548We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Mr [redacted] claim concernsShould you need additional assistance, please feel free to contact us toll-free at ***-***-***
TRITONInsurance CompanyApril 19, [redacted] ***Investigation Specialist [redacted] ***., Suite [redacted] ***, Texas Phone: ***/ ***-***Fax: ***1***-7620Ms [redacted] Dispute Resolution SpecialistRevdex.com Corporate Office [redacted] ***Austin, TX 78752Fax 512-445-2096RE: Insured: Ms [redacted] Claim No: [redacted] Branch/Account No: [redacted] Revdex.com Id No: [redacted] Dear Ms [redacted] .This letter is in response to the complaint filed with the Revdex.com, received in our office on April 17, We have reviewed Ms [redacted] ' claim file and provide the following information.On December 18, 2015, our records indicate Ms [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her [redacted] Financial loan, # [redacted] , now # [redacted] , effective December 18, and expiring on December 18, According to Ms [redacted] ' certificate of insurance, in Section III Coverages Provided, BEligibility for Benefits, "To be eligible for benefits the Debtor(s) must: a.) Have qualified for unemployment benefits under State Unemployment law in the state in which the Debtor(s) is employed, and registered for work with a state employment office or a recognized employment agency within fifteen (15) days after the last day employed and remain so registered during the entire Claim Period, if unemployment is the result of Layoff or Termination by Employer,..." We have enclosed a copy of Ms [redacted] ' signed and dated certificate of insurance for your review.On January 27, 2017, we received Ms [redacted] ' initial claim for credit involuntary unemployment benefits; however, the information was incompleteBased on Ms [redacted] ' statement, she last worked on December 23, as a result of a contract endingSince the claim information received was incomplete, on February 1, 2017, we requested a fully completed employer's statement, documentation Ms [redacted] registered for work and qualified for state unemployment benefits, and additional information regarding whose contract ended, Ms [redacted] or her employers.On February 22, 2017, we received some additional claim information; however, documentation Ms [redacted] registered for work and qualified for state unemployment benefits was not receivedTherefore, on February 24, 2017, we sent another request for this required information16:03:04-19-2,,11On April 4, 2017, we received additional claim information, including verification Ms [redacted] registered for work and qualified for state unemployment benefitsOn April 5, 2017, we requested additional information in errorWe apologize for this oversight and any inconvenience it may have causedOn April 18, 2017, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $651.18, for the period, December 24, through April 3, 2017.In order to consider additional credit involuntary unemployment benefits from April to present, a fully completed continuing claim form and documentation Ms [redacted] remains registered for work and qualified for state unemployment benefits will be requiredWe have enclosed a continuing claim form for Ms [redacted] ' convenienceUpon receipt of this information, Ms [redacted] ' claim will receive our prompt attention.In her complaint, Ms [redacted] indicates we have not paid her premiumsAccording to Ms [redacted] ' certificate of insurance, if the insured debtor becomes involuntarily unemployed and provides qualifying documentation, a monthly benefit, in the amount of $193.42, will be issuedInsurance premiums are not paid when an insured experiences qualified involuntary unemployment; a monthly benefit is issued when an insured experiences qualified involuntary unemployment.Triton Insurance Company administers the credit involuntary unemployment insurance Ms [redacted] purchased in connection with her loan; however, we do not service her loanFor questions regarding her loan or the servicing of her loan, Ms [redacted] may contact her lender for assistance.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms [redacted] ' claim concernsIf you have additional questions or concerns, please feel free to contact us toll-free at ***.***-***Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Finally Regards, [redacted] ***
This letter is in response to the complaint filed with the Revdex.com, received in our office on November 7, We have reviewed Ms [redacted] claim file and provide the following information.On May 27, 2015, our records indicate Ms [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her [redacted] loan, # [redacted] , effective May 27, On August 4, 2015, our records indicate Ms [redacted] refinanced her [redacted] loan, # [redacted] into [redacted] loan # [redacted] On August 4, 2015, we cancelled Ms [redacted] credit involuntary unemployment insurance on loan # [redacted] and returned all unearned premium, in the amount of $On August 4, 2015, our records indicate Ms [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her new [redacted] loan, # [redacted] , now [redacted] loan # [redacted] , effective August 4, 2015.On June 16, 2016, we received Ms [redacted] initial claim for credit involuntary unemployment benefits; however, the information was incompleteBased on Ms [redacted] statement, she last worked on January 14, Since we did not receive completed employer information, on June 21, 2016, we requested additional information needed to adjudicate Ms [redacted] claim.On July 5, 2016, we received additional information, including a new insured's statement, which indicated Ms [redacted] last worked January 14, and registered with the state unemployment office on April 10, We did not receive any employer informationOn July 8, 2016, we requested a fully completed employer's statement and a statement from Ms [redacted] indicating why she waited to register with the state unemployment office until April 10, In our letter, we indicated that if Ms [redacted] employer would not complete the employer's statement, documentation from the state employment office with the date of and reason for separation would sufficeOn August 3, 2016, we sent a second request 12:46:11-09-212Page 2Ms [redacted] *** Revdex.com Id No: November 9, 2016for this information as we did not receive any additional claim informationOn August 26, 2016, we advised Ms [redacted] that her claim would be closed as the required documentation had not been receivedIn our letter, we indicated that we would reopen her claim upon receipt of the required information.On September 13, 2016, we received Ms [redacted] explanation regarding why she waited to register with the state unemployment office and a Work Verification Number instruction sheet so that we could verify her previous employmentWe contacted the Work Verification Number; however, since we are not a registered user or a social service agency, we were unable to obtain the employment information needed.Although we have not received Ms [redacted] employer information or state documents which provide the date and reason for separation, as an exception and in order to better assist Ms***, today, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $689.06, for the period, April 10, through June 27, 2016.In order to consider additional benefits, a fully completed continuing claim form and verification Ms [redacted] remains registered for job search or is receiving state unemployment benefits will be requiredUpon receipt of this information, Ms [redacted] claim will receive our prompt attentionToday, we mailed Ms [redacted] an explanation of benefits and included a continuing claim form for her convenience.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms [redacted] claim concernsIf you have additional questions or concerns, please feel free to contact us toll-free at ***-***-***,Sincerely, [redacted] ***Investigation Specialist
Complaint: ***
I am rejecting this response because:Ah yes, Miss ***Well she had replied to the insurance agent in Austin alsoShe sent him pay history from the first of the year of stating Im current as of 2/I have statements for Feb showing over $is past dueI assume she thinks the history is from 2017, when it is Im amused that Austin did not catch that.I have faxed over what they needed or timesThey keep stating that they dont see it, its not receivedI pay $for every page faxed to themThey say that they cant see faxed info for 2-days from the sendIts very anoying to do this over and overI sometimes wonder do they delay so that payment wont go out.I have replied to all letters they send meBeleive me, I want this over withBut in the end, Im still unemployed and they have not made but payments on my act since AprilThey say they paid back to Jan 2016, well I paid act up til April So those payments should have been added to prin amt which has gone down only around Since interest accrues when payments are not made on time they actually have cost me more money for this claim. I dont see how a company states one thing on policy, but does anotherIve seen reviews that I am not aloneLots of people state the same thing I saySo that is historyI paid for something Im not gettingNow they say im up in June when they have done nothing on this.They spend more time asking for something over and overSending letters out, when they should be processing claimsThey had an oversight on my claim as stated in letterI also seen where they did same thing for more customers.I faxed over info last night again, and maybe they will cut a checkIm over thisBut we will seeI also faxed over to Insurance Dept at Austin on same thing
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have reviewed Triton Insurance Company’s second response but disagree with their assessment.As stated by definition, a fixture is an item that is fixed in position in a building or vehicle The item that I am claiming is a free standing piece of wood furniture that can be freely moved around, and is not fixed in positionTherefore, Triton Insurance Company’s assessment and categorization of my item is not correct.I have reviewed my telephone records and according to my records the customer service representative agreed with my assessment that the item that I am claiming does not fall into the category that was provided for denial: “Land, buildings or fixtures meant for installation, such as windows, wallpaper or wall-to-wall carpeting.” Triton Insurance Company claims that their representative did not note this in their telephone records but it is clear to me that their representative did agree with me and urged me to file a denial disputeTriton Insurance Company did not fully review the case or they would have overturned their decisionRather, they provided me with the exact same denial reason.Based on my repeated interactions with Triton Insurance Company, I am completely dissatisfied with both the service and the treatment that I have received for using a Covered Benefit that they are responsible for administeringTriton Insurance Company has to date not done anything to remedy this situationI would like the claim amount of $issued immediatelyThis should have been issued March and is now over days overdueI trust that this additional information will be helpful in resolving the issue and closing the case with the claim amount released as stated above.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Triton continually refuses to avoid paying out a claim that should have been coveredAnd so be it. The Enterprise claim has been paid by Citibank in full and settled.Citibank has informed me as of May 15, Triton Insurance has been dropped as the insurance vendor and a new vendor for the Worldwide Car Rental Insurance will be in place for Citibank credit cards.To avoid this ridiculous loophole in the future, Citibank also has promptly issued an email to all card members regarding updated benefits and the guide to benefits language specifically stating "if a rental car company promotional or discount of any kind is initially applied towards the payment of the rental, any remaining portion of the rental must be paid with your Citicard." And I have been told to continue using my platinum status with Enterprise on all my car rentals without any future concerns of primary coverage, if it should ever be needed.I applaud Citbank for the handling of this matter, their integrity, their excellent customer service and for taking such prompt action to do what's right in this instanceThey are everything Triton Insurance is not. I hope for a $claim that Triton continually denied, it was worth it - worth losing a national account as large as Citibank.I will not reply furtherBut do request the Revdex.com post this complaint publicly for others to see before engaging in business with Triton Insurance in the future
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.It looks like Triton Insurance got the dates on my rental agreement wrongThe rental period didn't start until 09/9:AM and it would end on 10/9:AM as per the open rental agreement which would only be days and as per the closing agreement the rental period is not even days as I returned it earlier on 10/22.In both cases the rental period didn't exceed days and I have used my Citi card for whole rental periodThe rental agency has already send my claim to collections because of too much time spent on dealing with Triton Insurance and I need to make the payment immediatelyCould you please take appropriate actions based on the above facts and resolve this issue ASAP
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The denial reason specified in the business response mentions that the rental period from Sep to Oct was more than consecutive daysBut according to the rental agreement it is only days if taken into consideration the actual rental days for example a pick up on Jan 1, 9:AM and returned on Jan 2,9:AM should be only day but not daysAnd another reason being the actual return date is Oct which is again less than daysI'm attaching both the open and closed agreements. The other denial reason mentioned in the business response is that I haven't used my citi card for the rentalBut I have used my citi card for the whole rental period in question i.eFrom Sep to Oct The rental period beginning on Oct is a whole different rental agreement that was opened after days from closing my prior rental agreement and it shouldn't matter if I used my citi card for this new rental period.As the two reasons mentioned in the business response is not valid, I demand Triton Insurance to approve my claim
Regards,
*** ***
Revdex.comMESSAGE FROM BUSINESS:This letter is in response to a follow up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on June 6, We have continued our review of *** ***'s claim file and provide the following information.Worldwide Car Rental Insurance is a complimentary benefit on *** ***'s Citi credit card. According to the Benefit Guide for *** ***'s credit card account, ending in ***, "We'll cover you up to $50,toward the cost of repairs or the cash value of the car, whichever is less, if a covered accident or theft occurs when you pay for a rental car in full with your Citi card and decline the rental company's collision loss/damage insurance." The Benefit Guide states, "To take advantage of this benefit, the following conditions must apply: The rental was paid for in full including taxes and fees with your Citi card, Citi reward points or a combination of both; and The rental period is no more than consecutive days long." Some exclusions and limitations applyWe previously provided a copy of the Worldwide Car Rental Insurance Section of the Benefit Guide for your review.According to *** ***'s statement and the rental car agreement received, *** *** rented a Chrysler 200C vehicle from Enterprise Rent-A-Car on September 25, and the rental car period was from September 25, to October 26, 2015, a total of consecutive daysBased on the information received, the vehicle was returned on October 22, 2015; however, *** ***'s rental agreement and rental period did not end until October 26, Since *** ***'s rental period was more than consecutive days, we denied *** ***'s claim in accordance with the Benefit Guide.Worldwide Car Rental; Insurance claims are adjudicated in accordance with the Benefit GuideWe regret we could not offer a more favorable outcome in this case and tmst this additional information has been helpful resolving *** ***'s concerns If you have any questions, you may contact us at the above address or by telephone toll-free at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11108944, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Triton Insurance admits that the Citi Price Rewind website does not guarantee that it finds the lowest price. This begs the question... how could it miss the lower price for this commonly found item at not one, not even two, but THREE major retailers from Black Friday to Cyber Monday. I apologize in advance if I am ignorantly assuming Amazon.com is a major retailer. This wasn't some overnight 1 hr sale, but a multi-day event. As such, I strongly suspect the Citi Price Rewind website is a deceptive marketing tool that misleads unscrupulous consumers into thinking that it is working on their behalf when it is actually working against them and does not have their best interest at stake. Triton Insurance made no offer to improve this system or investigate why the price drop was not captured. Furthermore they agree there might have been lower prices on Black Friday but offer no help in reprocessing my claim or investigating it on their own. Much like my interaction with them on November 30th when after a 10 minute hold and conversation with a CSR, they ended up just mailing a blank form in the mail for me to fill out. I told that gentleman of the numerous stores having the sale and gave B&H Photo as an example. I believe this series of "delays" on their part is intentional so that the "statue of limitations" in filing a claim elapses.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:This letter is in response to the follow up complaint filed with the Revdex.com, received in our office on February 11,2016. We have continued our review of [redacted]'s file and provide the additional information regarding his follow up correspondence.[redacted] indicated he located a lower advertised price at Amazon and the Google Play Store; however, we did not receive a printed, dated advertisement verifying a lower price within the 60 calendar days of purchase, for these retailers. Should [redacted] choose to submit the Amazon and/or Google Play Store lower price advertisement, dated within 60 calendar days of purchase; his claim will receive our prompt attention.In his correspondence, [redacted] stated he did not receive a claim form in a timely manner and felt this action was deliberate so that he would fall outside the time frame to submit his claim. We received notification of [redacted]'s Citi Price Rewind claim on November 30, 2015 and mailed him a claim form by US Postal mail on the same date. We provided a copy of our November 30, 2015 correspondence with our initial response. According to the Benefit Guide, the lower price must be advertised within 60 calendar days from the date of purchase, while the completed claim form and all requested documents are required to be submitted within 180 days of the purchase date. Since [redacted]'s purchased his item on November 27, 2015, he has until May 24, 2016 to submit his complete claim documentation.We value our card members and trust this additional information has been helpful in resolving [redacted]'s concerns. If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
As stated in my original complaint, Triton is using this as a loophole to avoid paying claims. The full charge to me from Enterprise was $79.54, it was paid in full on my card and Enterprise's insurance was declined as required. I should not be penalized for being a valued customer of Enterprise and receiving rewards points. This issue has been elevated to my bank who issued the credit card and they too are stunned by the rejection and believe so strongly it should have been approved that they are paying Enterprise for the claim on my behalf. They also informed me Triton will be dropped as the insurance provider as of next month due to issues such as this one. I look forward to that change and appreciate my bank's support in this matter. Also, as a note, Enterprise Claims dept also contacted me upon hearing the claim was rejected and are stunned by Triton's decision. They internally have bumped this issue up to their corporate office to review their contracts, as they strongly believe that partaking in their rewards program should have no impact on a claim - and the full amount charged TO ME was paid in full and there was no third party involved.Triton should be ashamed of themselves.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:This letter is in response to a follow-up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on April 18, 2016. We have continued our review of Ms. [redacted]'s file and provide the following information.According to the Worldwide Car Rental Insurance Section of the Benefit Guide for Ms. [redacted]'s credit card account, ending in 1296, "We'll cover you up to $100,000 toward the cost of repairs or the cash value of the car, whichever is less, if a covered accident or theft occurs when you pay for a rental car in full with your Citi card and decline the rental company's collision loss/damage insurance." The Benefit Guide states, "To take advantage of this benefit, the following conditions must apply: The rental was paid for in full including taxes and fees with your Citi card, Citi reward points or a combination of both." We previously provided a copy of the Worldwide Car Rental Insurance Section of the Benefit Guide for your review.Based on the claim information received, on February 12, 2016, Ms. [redacted] rented a car from Enterprise Car Rental Company and on the same date, the rental car was damaged. The full rental charge, including taxes and fees, totaled $129.62; however, according to the receipt, Enterprise Plus Rewards, in the amount of $50.08, was used to reduce Ms. [redacted]'s rental charge. As a result, only $79.54 of the full rental fee was charged to Ms. [redacted]'s Citi credit card, ending in 1296. Since Ms. [redacted]'s full rental charge was not paid for in full, including taxes and fees, with Ms. [redacted]'s Citi card, Citi reward points or a combination of both, on March 21,2015, we denied Ms. [redacted]'s claim in accordance with the Benefit Guide.Worldwide Car Rental Insurance claims are adjudicated in accordance with the Benefit Guide. Based on the claim information received, we are unable to make a different claim determination. If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted].
This letter is in response to the complaint filed with the Revdex.com, received in our office on November 7, 2016. We have reviewed Ms. [redacted] claim file and provide the following information.On May 27, 2015, our records indicate Ms. [redacted] elected to purchase optional credit involuntary...
unemployment insurance in connection with her [redacted] loan, #[redacted], effective May 27, 2015. On August 4, 2015, our records indicate Ms. [redacted] refinanced her [redacted] loan, #[redacted] into [redacted] loan #[redacted]. On August 4, 2015, we cancelled Ms. [redacted] credit involuntary unemployment insurance on loan #[redacted] and returned all unearned premium, in the amount of $225.09. On August 4, 2015, our records indicate Ms. [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her new [redacted] loan, #[redacted], now [redacted] loan #[redacted], effective August 4, 2015.On June 16, 2016, we received Ms. [redacted] initial claim for credit involuntary unemployment benefits; however, the information was incomplete. Based on Ms. [redacted] statement, she last worked on January 14, 2016. Since we did not receive completed employer information, on June 21, 2016, we requested additional information needed to adjudicate Ms. [redacted] claim.On July 5, 2016, we received additional information, including a new insured's statement, which indicated Ms. [redacted] last worked January 14, 2016 and registered with the state unemployment office on April 10, 2016. We did not receive any employer information. On July 8, 2016, we requested a fully completed employer's statement and a statement from Ms. [redacted] indicating why she waited to register with the state unemployment office until April 10, 2016. In our letter, we indicated that if Ms. [redacted] employer would not complete the employer's statement, documentation from the state employment office with the date of and reason for separation would suffice. On August 3, 2016, we sent a second request 12:46:06 11-09-2016 212Page 2Ms. [redacted] Revdex.com Id No: 11788820 November 9, 2016for this information as we did not receive any additional claim information. On August 26, 2016, we advised Ms. [redacted] that her claim would be closed as the required documentation had not been received. In our letter, we indicated that we would reopen her claim upon receipt of the required information.On September 13, 2016, we received Ms. [redacted] explanation regarding why she waited to register with the state unemployment office and a Work Verification Number instruction sheet so that we could verify her previous employment. We contacted the Work Verification Number; however, since we are not a registered user or a social service agency, we were unable to obtain the employment information needed.Although we have not received Ms. [redacted] employer information or state documents which provide the date and reason for separation, as an exception and in order to better assist Ms. [redacted], today, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $689.06, for the period, April 10, 2016 through June 27, 2016.In order to consider additional benefits, a fully completed continuing claim form and verification Ms. [redacted] remains registered for job search or is receiving state unemployment benefits will be required. Upon receipt of this information, Ms. [redacted] claim will receive our prompt attention. Today, we mailed Ms. [redacted] an explanation of benefits and included a continuing claim form for her convenience.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms. [redacted] claim concerns. If you have additional questions or concerns, please feel free to contact us toll-free at [redacted],Sincerely, [redacted]Investigation Specialist
Dear Ms. [redacted]This letter is in response to the follow up complaint filed with the Revdex.com, received in our office on March 16, 2017. We have continued our review of Mr. [redacted] claim file and provide the following information.On March 13, 2017, we received continuing claim information, which included a print out, stamped by the Texas Workforce Center, verifying Mr. [redacted] is actively registered for work. While the date is not printed on the form, "March 2017" is hand printed on the document. On March 16, 2017, we issued credit involuntary unemployment benefits to the creditor, in the amount of $641.14, for the period, September 2, 2016 through March 9, 2017, the date Mr. [redacted] dated his insured's statement since the Texas Workforce Center's document did not provide the exact date.In order to consider credit involuntary unemployment benefits after March 9, 2017, a fully completed claim form, including documentation Mr. [redacted] remains registered for work with the state employment office or recognized employment agency will be needed, as required in his certificate of insurance. Mr. [redacted] credit involuntary unemployment insurance expires on June 1, 2017. We have enclosed a continuing claim form for Mr. [redacted] convenience. Upon receipt of the continuing claim information, Mr. [redacted] claim will receive our prompt attention.In Mr. [redacted] follow up complaint, he indicates we "replied to the insurance agent in Austin also. She sent him pay history from the first of the year of 2013 stating I'm current as of 2117. I have 2 statements for Feb showing over $200.00 is past due. I assume she thinks the history is from 2017, when it is 2013." While our records indicate we previously responded directly to Mr. [redacted] on November 21, 2016 and to the Revdex.com on March 10, 2017, neither of our responses included a claim payment history. It appears Mr. [redacted] may be referring to his loan payment history. Triton Insurance Company administers the credit involuntary unemployment insurance Mr. [redacted] purchased in connection with his [redacted] loan;we do not service his loan, provide loan payment history, or loan information. Mr. [redacted] may contact his lender to obtain additional information regarding his loan. We have enclosed a claim payment history for Mr. [redacted] review.In his follow up complaint, Mr. [redacted] expresses concerns regarding the cost of faxing documents to Triton Insurance Company and that faxed information may not be visible for 2-3 days. Triton Insurance Company utilizes a digital fax server to process incoming documents. Documents are electronically date stamped and forwarded to the appropriate department for handling and this process can take 1-2 days. Mr. [redacted] can elect to mail his continuing claim information to us at the following address or if he prefers, Mr. [redacted] may take his continuing claim information to his local [redacted] loan office for faxing.Triton Insurance CompanyP.O. Box [redacted], TX 76113-2548We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Mr. [redacted] claim concerns. Should you need additional assistance, please feel free to contact us toll-free at [redacted]-[redacted]-[redacted].
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
This letter is in response to the complaint filed with the Revdex.com, received in our office on March 9, 2017. We have reviewed Mr. [redacted] claim file and provide the following information.On May 30, 2013, our records indicate Mr. [redacted] elected to purchase optional credit...
involuntary unemployment insurance in connection with his [redacted] loan, #[redacted], now #[redacted], effective May 30, 2013 and expiring on June 1, 2017. According to Mr. [redacted] certificate of insurance, in Section IV, "When are you eligible for benefits?", B. "You have qualified for state Unemployment Benefits or registered for work with a State Employment Office or employment agency if loss occurred by layoff or employer termination. You must remain registered during the Claim period." We have enclosed a sample certificate of insurance for your review.On May 31, 2016, we received Mr. [redacted] initial claim for credit involuntary unemployment benefits; however, the claim information received was incomplete. Based on the claim information received, Mr. [redacted] involuntary unemployment occurred on January 5, 2016. On June 6, 2016, we requested documentation Mr. [redacted] registered for work and qualified for state unemployment benefits, as required in his certificate of insurance. On June 28, 2016, we sent a second request for the information, as no additional claim information had been received. On July 11, 2016, we received the required claim documentation and on July 15, 2016, we issued credit involuntary unemployment benefits to the creditor, in the total amount of $576.69, for the period, January 5, 2016 through June 22, 2016, the most current active registration information on file.On September 2, 2016, we received Mr. [redacted] continuing claim information, including verification he remained registered for work with a state employment office or employment agency, through September 1, 2016. Due to an examiner's oversight, on September 9, 2016, we requested verification Mr. [redacted] remained 1111 15:31:32 03-10-2017registered for work or qualified for state unemployment benefits from June 22, 2016 through September 1,2016. On October 3, 2016 and November 14, 2016, we sent additional requests for this information.On November 18, 2016, we received correspondence from Mr. [redacted] and re-reviewed his claim file. On November 21, 2016, we issued credit involuntary unemployment benefits to the creditor, in the total amount of $240.85, for the period, June 23, 2016 through September 1, 2016, the most current active registration information on file. On November 21, 2016, we notified Mr. [redacted] of our benefit payment and indicated that in order to consider credit involuntary unemployment benefits from September 2, 2016 to present, a fully completed claim form, including documentation Mr. [redacted] remained registered for work with the state employment office or recognized employment agency, from September 2, 2016 to present, would be needed, as required in his certificate of insurance. On January 2, 2017, we sent a second request for continuing claim documentation as no additional claim information had been received. On January 23, 2017, we sent our third request for Mr. [redacted] continuing claim documentation. To date, no additional claim information has been received.In order to consider credit involuntary unemployment benefits from September 2, 2016 to present, a fully completed claim form, including documentation Mr. [redacted] remained registered for work with the state employment office or recognized employment agency from September 2, 2016 to present will be needed, as required in his certificate of insurance. Mr. [redacted] credit involuntary unemployment insurance expires on June 1, 2017. We have enclosed a continuing claim form for Mr. [redacted] convenience. Upon receipt of the required claim information, Mr. [redacted] claim will receive our prompt attention.In Mr. [redacted] complaint, he expresses concerns regarding his loan. While Triton Insurance Company administers the credit involuntary unemployment insurance Mr. [redacted] purchased in connection with his [redacted] loan, we do not service his loan. Mr. [redacted] may contact his lender to obtain additional information regarding his loan.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Mr. [redacted] claim concerns. Should you need additional assistance, please feel free to contact us toll-free at [redacted]-[redacted]-[redacted]Sincerely,[redacted] Investigation Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Triton has conveniently ignored that on June 3, I called their office and was told that all the details, photos and paperwork was correct, that they had all they needed from SIXT, and that a payment was imminent. Two weks later Triton sends me a letetr announcing they were closing the case because of insufficient paperwork, AFTER having declared they had all they required. Meanwhile I contacted SIXT, who told me Triton had never sent them a letter of release.On July 5 I contacted Triton, who assured me they would send the required letter to SIXT via fax.On July 11, I inquired as to the status of proceedings, only to be told Triton sent the fax to the wrong country (apparently they did not have the intelligence to locate the dialing code for the UK). They stated they would send the fax that day. To the correct country.A few days later I caleld Triton, only to be told they do not send out faxes to foreign countries, totally conradicting what they said earlier!I eventually got to speak with a supervisor who would not provide the tracking number for the original mysterious letter. The yalso would not email it to SIXT. In other words, Triton makes sure they will only do business with claimants via snail mail, yet will not produce proof of tracking or mailing, esentially making a farce of their system. The ycan keep the settlement process going around and around indefinitely until the claimant gives up in frustration.Eventually I persuaded the supervisor to send SIXT the letter via email, and only after threatening a lawsuit against Triton. SIXT now has that letter, they are working with Triton, and as of July 20, they are expecting to get paid. This completely contradicts what is in the 'explanatory' letter from Triton that Revdex.com just received.
Revdex.com
MESSAGE FROM BUSINESS:This letter is in response to a follow up complaint filed with the Revdex.com of Fort Worth and Tarrant County, Inc., received in our office on August I, 2016. We have continued our review of [redacted]'s claim file and provide the following information.In his correspondence to your office, [redacted] stated he contacted Triton Insurance Company on June 3, 2016 and was told we had all the required information, including the required information from Sixt Rental A Car, Ltd. We have reviewed our telephone records and could not locate a call from [redacted] on June 3, 3016. On a more recent telephone call from [redacted], he referenced a call to us on June 6, 2016. Therefore, we reviewed our telephone records for June 6, 20 16; however, we could not locate a call from [redacted] on that date either, based on [redacted]'s telephone number on file.In addition, we reviewed our telephone records for [redacted]'s telephone call on July 5, 2016. On this call, [redacted] requested we fax and mail another copy of the Property Damage and Release form to Sixt Rent A Car, Ltd. The facsimile number [redacted] provided was [redacted]. Due to an oversight, our customer service representative did not advise [redacted] we are unable to send international facsimiles. We apologize for any inconvenience this may have caused. However, on July 6, 2016, we mailed a copy of our original May 12, 2016 letter and Property Damage and Release form by U.S. Postal mail to Sixt Rent A Car, Ltd, per [redacted]'s request.Our telephone records indicate [redacted] telephoned again on July 11, 2016. On this call, [redacted] provided a corrected facsimile number for Sixt Rent A Car, Ltd, [redacted]. The customer service representative advised [redacted] that due to system limitations, we could not send international facsimiles. On the same call and after being transferred to a supervisor per his request, [redacted] requested we email the Property Damage and Release form to the rental car agency. On the same day, July II, 2016, we emailed a copy of our May 12, 2016 letter and Property Damage and Release form to Six! Rent A Car, Ltd.On August I, 2016, we received the completed Property Damage and Release form from Sixt Rent A Car. Ltd. On August 3, 2016, we issued Worldwide Car Rental Insurance benefits to Sixt Rent A Car, Ltd., check number [redacted], in the total amount of$712.58.We trust this additional information has been helpful resolving [redacted]'s concerns. If you have any questions, you may contact us at the above address or by telephone toll-free at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Finally.
Regards,
[redacted]
TRITONInsurance CompanyApril 19, 2017 [redacted]Investigation Specialist [redacted]., Suite [redacted], Texas 76137 Phone: [redacted]/ [redacted]Fax: [redacted]-7620Ms. [redacted]Dispute Resolution SpecialistRevdex.com Corporate Office[redacted]Austin, TX 78752Fax...
512-445-2096RE: Insured: Ms[redacted]Claim No: [redacted]Branch/Account No: [redacted]Revdex.com Id No: [redacted]Dear Ms. [redacted].This letter is in response to the complaint filed with the Revdex.com, received in our office on April 17, 2017. We have reviewed Ms. [redacted]' claim file and provide the following information.On December 18, 2015, our records indicate Ms. [redacted] elected to purchase optional credit involuntary unemployment insurance in connection with her [redacted] Financial loan, #[redacted], now #[redacted], effective December 18, 2015 and expiring on December 18, 2020. According to Ms. [redacted]' certificate of insurance, in Section III Coverages Provided, B. Eligibility for Benefits, "To be eligible for benefits the Debtor(s) must: ...5. a.) Have qualified for unemployment benefits under State Unemployment law in the state in which the Debtor(s) is employed, and registered for work with a state employment office or a recognized employment agency within fifteen (15) days after the last day employed and remain so registered during the entire Claim Period, if unemployment is the result of Layoff or Termination by Employer,..." We have enclosed a copy of Ms. [redacted]' signed and dated certificate of insurance for your review.On January 27, 2017, we received Ms. [redacted]' initial claim for credit involuntary unemployment benefits; however, the information was incomplete. Based on Ms. [redacted]' statement, she last worked on December 23, 2016 as a result of a contract ending. Since the claim information received was incomplete, on February 1, 2017, we requested a fully completed employer's statement, documentation Ms. [redacted] registered for work and qualified for state unemployment benefits, and additional information regarding whose contract ended, Ms. [redacted] or her employers.On February 22, 2017, we received some additional claim information; however, documentation Ms. [redacted] registered for work and qualified for state unemployment benefits was not received. Therefore, on February 24, 2017, we sent another request for this required information. 16:03:24 04-19-2017 2,,11On April 4, 2017, we received additional claim information, including verification Ms. [redacted] registered for work and qualified for state unemployment benefits. On April 5, 2017, we requested additional information in error. We apologize for this oversight and any inconvenience it may have caused. On April 18, 2017, we issued credit involuntary unemployment benefits, to the creditor, in the amount of $651.18, for the period, December 24, 2016 through April 3, 2017.In order to consider additional credit involuntary unemployment benefits from April 4. 2017 to present, a fully completed continuing claim form and documentation Ms. [redacted] remains registered for work and qualified for state unemployment benefits will be required. We have enclosed a continuing claim form for Ms. [redacted]' convenience. Upon receipt of this information, Ms. [redacted]' claim will receive our prompt attention.In her complaint, Ms. [redacted] indicates we have not paid her premiums. According to Ms. [redacted]' certificate of insurance, if the insured debtor becomes involuntarily unemployed and provides qualifying documentation, a monthly benefit, in the amount of $193.42, will be issued. Insurance premiums are not paid when an insured experiences qualified involuntary unemployment; a monthly benefit is issued when an insured experiences qualified involuntary unemployment.Triton Insurance Company administers the credit involuntary unemployment insurance Ms. [redacted] purchased in connection with her loan; however, we do not service her loan. For questions regarding her loan or the servicing of her loan, Ms. [redacted] may contact her lender for assistance.We appreciate the opportunity to be of service and trust this additional information has been helpful in resolving Ms. [redacted]' claim concerns. If you have additional questions or concerns, please feel free to contact us toll-free at [redacted].[redacted]. Sincerely,[redacted]