Triton Investments

Complaint: [redacted] I am rejecting this response because:We had permission to have our dog The claim that we did not is an outright, blatant lie Before we bought the dog and brought him to our apartment, we received a letter from my wife's doctor stating the pet was a medical necessity, and we received permission from the office at Serengeti Springs to have him If not, we would not have had the dog in our apartment We did not want to go through all of the fees and issues associated with that, similar to what is going on now, because we cannot afford that type of cost We approached them about the dog with their standards Our dog was under the age limit, but we were told by Tressa in the office that if we could provide a letter from a doctor stating that the pet was a medical need, we would be okay My wife submitted the letter, and was given approval right then.Attached are the pictures that supposedly show the yellow stains on the carpet Images and show yellow, but image of the same area in a different light and angle does not show any yellow Supposedly, my dog urinated on the sliding-glass door causing the yellow stains, yet in image the door and the track it slides in are white The yellow in the two images also climbs up the wall; my dog is a Shih tzu and does not urnite by lifting his leg He squats, making it virtually impossible to urinate that high onto a wall or door.Also, you will note that the pictures were taken 6/2/2015; we vacated the unit and turned in our keys 5/10/ We had issues with another tenant that lived near us that was also one of the maintenance guys for the apartment complex How do we know that in that time he did not come in and do something to cause us this problem just to retaliate against us for turning him in on a couple of complaints? Along with this issue, image shows a toilet from the unit No explanation was provided to tell us what the issues was with this, so I am left to assume it is for some of the grayish looking material sitting at the bottom of the toilet Here again, in nearly a months time, those stains will appear without use as they look to me like hard water stains There is absolutely nothing I could do about that without them coming in and cleaning the day I am moving out.It seems to me that Serengeti Springs is trying to gouge me for as much money as possible in some attempt at retaliation or something, which I do not understand Our experience up to this point with them had been completely positive We just simply do not feel it is fair to pay $to replace a carpet that was neither new nor clean when we moved in Sincerely, Steven W***