Triton Pools Inc.

Hi ***, As per our conversation today, I have resolved the dispute with Mr***My company has refunded the amount that he requested and I personally spoke to him regarding the disputeI
had apologized for any inconvenience that he felt he underwentThank you for your time Brian C Triton Pools

Complaint: ***
I am rejecting this response because:
We spoke on phone but still waiting to be resolved
This is NOT resolved yet

I hired Triton Pools to open my pool cover, drain the water, conduct a pressure test and clean the pool with an acid wash. Scott at Triton indicated that they needed an advance of $250 to come out and do the work on a total invoice of $1,700. I provided our credit card information to them for the advance. Two of their workers came out on April 27th and spent the day working at our pool. When leaving at the end of the day they told me they would be back in the morning to apply more acid but did not do so. From April 28 through May 11 I was in continuous touch with Scott and later the owner, Brian, regarding needing Triton to send me the report of the pressure test they had conducted and an estimate to complete any repairs required based on the test. I also mentioned that their workers did not do any further acid washing as they had indicated. They kept assuring me that I would receive the pressure test report and the estimate. However, I did not get anything. On May 11 my husband was surprised when he opened his credit card statement to see that the balance amount of Triton's invoice had been charged on May 2. I was not informed of this in spite of my being in almost daily communication with Brian and I certainly never received a receipt. The work we had contracted them to do was not complete in our judgement and for them to just go ahead and charge a large amount on our card without informing us just because the had the credit card information was really unacceptable. After I threatened to file a complaint they emailed me the test results that evening. I thought that using a local company was the safest way to go but I now know better - in this case at least.

Hi [redacted], As per our conversation today, I have resolved the dispute with Mr. [redacted]. My company has refunded the amount that he requested and I personally spoke to him regarding the dispute. I had apologized for any  inconvenience that he felt he underwent. Thank you for your time.  ...

Brian C Triton Pools

Just to let you know I sent the letter to  the customer as he had asked. Let me know if you need anything else. Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Of the two issues identified in my original complaint, one has been rectified to my satisfaction.  The business owner has provided in writing an assurance that the other will be rectified to my satisfaction by a mutually agreed date of October 15, 2014.  Therefore I agree that the matter has been closed to my satisfaction.

Pursuant to our conversation regarding case [redacted]. Mr. [redacted] and I have resolved our issues and would like this case dropped. Thank you very much.

Regarding case# [redacted], I have resolved the issue with the client. He said he wil close the case as resolved. 
Thank You

Review: After numerous visits to my home there services have not corrected my issue. As well as they over charged a credit card on file without my written consent. Also agreed on a price for vacuuming pool and over charged on bill. Bill also states they were here twice in the same day when they were not.

I am a first time home buyer as well as first time having a pool. The several different employees that came to my house all had different stories as to why my pool was not clearing up. Making me feel like they were trying to take advantage of my family. From the opening to the numerous conversations with both Scott and the employees that came to my house there was never a feeling anyone knew what they were doing.Desired Settlement: Want my money back both for charging my card without consent and for overcharging on our agreed upon price.

Business

Response:

Hi [redacted], As per our conversation today, I have resolved the dispute with Mr. [redacted]. My company has refunded the amount that he requested and I personally spoke to him regarding the dispute. I had apologized for any inconvenience that he felt he underwent. Thank you for your time. Brian C Triton Pools

Review: LAST YEAR GAVE JOB TO THEM TO REPLACE LINER AND REPAIR BRICKS AROUND POOL

I HAVE A SIGNED CONTRACT BY [redacted](OWNER) FOR WARRANTY OF JOB AND JOB TO BE DONE

WHEN HE DRAINED POOL HE DID NOT USE PUMP THAT WAS HOOKED UP TO DRAIN GROUND WATER WHICH IS STANDARD PRACTICE ON LINER POOL AND FLOOR CRACKED AND I PAID TO REPAIR AS MY POOL WAS IN APART AND HAD TO FIX.HE SUGGESTED I CALL INSURANCE COMPANY AND I DID AND THEY SAID PUMP SHOULD HAVE BEEN ON BEFORE DRAINING POOL AND THEY SHOULD KNOW THAT

I ALSO HAD ANOTHER POOL GUYS TELL ME SAME THING AS IT ALSO SAYS IT ALL OVER INTERNET

HE NEVER FIXED MY BRICKS EITHER BUT AT THIS POINT I WANTED HIM AWAY FROM MY POOL THEY

THIS YEAR LINER LIFTED AGAIN AFTER HE DID ALL THESE FIXES AND SAID AND WOULD WARRANTY WOULD NOT HAPPEN ANYMORE

I FOUGHT WITH HIM TO REPAIR AND HE DID BUT NOW SEND ME EMAIL SAYING WE SHOULD PART WAYS AND DOES NOT WANT TO WARRANTY ANYMORE SO I ASKED FOR REFUND THROUGH A EMAIL FOR WHAT I PAID AND I WOULD LET HIM OFF HOOK FOR WARRANTY JUST TO GET AWAY FROM THEM.I ALSO WANT REFUND FOR BRICK WORK NOT DONE AND HE ALSO CHARGED MY CREDIT CARD FOR POOL OPENING FOR WHICH HE HAD TO DO AND SAID WOULD NOT CHARGE SINCE POOL NEEDED TO BE DRAINED AND FIXED AGAIN AND I HAD TO PAY FOR 20000 GALLONS OF WATER TO FILL . [redacted]

Business

Response:

Pursuant to our conversation regarding case [redacted]. Mr. [redacted] and I have resolved our issues and would like this case dropped. Thank you very much.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We spoke on phone but still waiting to be resolved

This is NOT resolved yet

Business

Response:

Just to let you know I sent the letter to the customer as he had asked. Let me know if you need anything else. Thanks

Review: On April 8 2014 my wife and I entered into a contract with Triton Pools for replacement of our in-ground pool liner, installation of steps, resurfacing of the shallow end of our pool with vermiculite and installation of a new return line. Triton and we agreed that while Triton would complete the work by June 14th, they needed some flexibility due to prevailing weather patterns (temperature, rain, etc.). During approximately mid April, Triton removed the shallow end section of the existing liner in preparation for vermiculite and stair installation. With an extended period of rain, the existing liner rolled down into the deeper end and the rainwater caused large troughs to be carved into the exposed sand floor. While a portion of the work (stair installation, vermiculite and new return line) was completed in full shortly after mid May, Triton did not begin the liner install until the end of May approached, and to date, has not completed it. Specifically, the corner sections of liner remain unattached to the channels in which they are supposed to rest, leaving open sections in the corners where debris, pool and rainwater currently enter. Triton claimed difficulty with installing the liner in these areas due to oxidation of the liner channel caused by age but assured us they could finish the job. Further, they assured us that the pool is currently operational. Currently, despite repeated phone and in-person requests, the work remains incomplete and the area that contained troughs due to rain water is considerably less smooth than before the liner replacement despite Triton's assurances that they could "make it nice and smooth".Desired Settlement: We would like Triton to complete the liner installation as per the agreed upon contract immediately. We would also like Triton to inspect the exposed areas of the pool structure in the corners and verify in writing that no subsequent damage has occurred to the structure or pool floor due to their negligence. In the event damage has occurred, we would like Triton to repair the damage free of charge and pay for any water removal or refilling of the pool. We require all of this to be done before July 4th, 2014.

Business

Response:

Regarding case# [redacted], I have resolved the issue with the client. He said he wil close the case as resolved.

Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Of the two issues identified in my original complaint, one has been rectified to my satisfaction. The business owner has provided in writing an assurance that the other will be rectified to my satisfaction by a mutually agreed date of October 15, 2014. Therefore I agree that the matter has been closed to my satisfaction.

I hired Triton Pools to open my pool cover, drain the water, conduct a pressure test and clean the pool with an acid wash. Scott at Triton indicated that they needed an advance of $250 to come out and do the work on a total invoice of $1,700. I provided our credit card information to them for the advance. Two of their workers came out on April 27th and spent the day working at our pool. When leaving at the end of the day they told me they would be back in the morning to apply more acid but did not do so. From April 28 through May 11 I was in continuous touch with Scott and later the owner, Brian, regarding needing Triton to send me the report of the pressure test they had conducted and an estimate to complete any repairs required based on the test. I also mentioned that their workers did not do any further acid washing as they had indicated. They kept assuring me that I would receive the pressure test report and the estimate. However, I did not get anything. On May 11 my husband was surprised when he opened his credit card statement to see that the balance amount of Triton's invoice had been charged on May 2. I was not informed of this in spite of my being in almost daily communication with Brian and I certainly never received a receipt. The work we had contracted them to do was not complete in our judgement and for them to just go ahead and charge a large amount on our card without informing us just because the had the credit card information was really unacceptable. After I threatened to file a complaint they emailed me the test results that evening. I thought that using a local company was the safest way to go but I now know better - in this case at least.