I hired Triton Pools to open my pool cover, drain the water, conduct a pressure test and clean the pool with an acid washScott at Triton indicated that they needed an advance of $to come out and do the work on a total invoice of $1,I provided our credit card information to them for the advanceTwo of their workers came out on April 27th and spent the day working at our poolWhen leaving at the end of the day they told me they would be back in the morning to apply more acid but did not do soFrom April through May I was in continuous touch with Scott and later the owner, Brian, regarding needing Triton to send me the report of the pressure test they had conducted and an estimate to complete any repairs required based on the testI also mentioned that their workers did not do any further acid washing as they had indicatedThey kept assuring me that I would receive the pressure test report and the estimate However, I did not get anythingOn May my husband was surprised when he opened his credit card statement to see that the balance amount of Triton's invoice had been charged on May I was not informed of this in spite of my being in almost daily communication with Brian and I certainly never received a receiptThe work we had contracted them to do was not complete in our judgement and for them to just go ahead and charge a large amount on our card without informing us just because the had the credit card information was really unacceptableAfter I threatened to file a complaint they emailed me the test results that eveningI thought that using a local company was the safest way to go but I now know better - in this case at least
Pursuant to our conversation regarding case [redacted] Mr [redacted] and I have resolved our issues and would like this case droppedThank you very much
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Of the two issues identified in my original complaint, one has been rectified to my satisfaction The business owner has provided in writing an assurance that the other will be rectified to my satisfaction by a mutually agreed date of October 15, Therefore I agree that the matter has been closed to my satisfaction
Hi ***, As per our conversation today, I have resolved the dispute with Mr [redacted] My company has refunded the amount that he requested and I personally spoke to him regarding the disputeI had apologized for any inconvenience that he felt he underwentThank you for your time Brian C Triton Pools
I hired Triton Pools to open my pool cover, drain the water, conduct a pressure test and clean the pool with an acid washScott at Triton indicated that they needed an advance of $to come out and do the work on a total invoice of $1,I provided our credit card information to them for the advanceTwo of their workers came out on April 27th and spent the day working at our poolWhen leaving at the end of the day they told me they would be back in the morning to apply more acid but did not do soFrom April through May I was in continuous touch with Scott and later the owner, Brian, regarding needing Triton to send me the report of the pressure test they had conducted and an estimate to complete any repairs required based on the testI also mentioned that their workers did not do any further acid washing as they had indicatedThey kept assuring me that I would receive the pressure test report and the estimate However, I did not get anythingOn May my husband was surprised when he opened his credit card statement to see that the balance amount of Triton's invoice had been charged on May I was not informed of this in spite of my being in almost daily communication with Brian and I certainly never received a receiptThe work we had contracted them to do was not complete in our judgement and for them to just go ahead and charge a large amount on our card without informing us just because the had the credit card information was really unacceptableAfter I threatened to file a complaint they emailed me the test results that eveningI thought that using a local company was the safest way to go but I now know better - in this case at least
Pursuant to our conversation regarding case [redacted] Mr [redacted] and I have resolved our issues and would like this case droppedThank you very much
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Of the two issues identified in my original complaint, one has been rectified to my satisfaction The business owner has provided in writing an assurance that the other will be rectified to my satisfaction by a mutually agreed date of October 15, Therefore I agree that the matter has been closed to my satisfaction
Hi ***, As per our conversation today, I have resolved the dispute with Mr [redacted] My company has refunded the amount that he requested and I personally spoke to him regarding the disputeI had apologized for any inconvenience that he felt he underwentThank you for your time Brian C Triton Pools
Regarding case# [redacted] , I have resolved the issue with the clientHe said he wil close the case as resolved Thank You
Just to let you know I sent the letter to the customer as he had askedLet me know if you need anything elseThanks