Trius Solution

Hi Lexe, We have received intimation from your end for Reference No [redacted] , wherein customer has shown dis-satisfaction with the services and refund Following are the details and our response for the same [redacted] [redacted] Our Response: Customer called us for resolving her PC related issue which was addressedShe called up again for refund and refund was done on 9th of June 2014, the complaint of the customer was addressedWe raised the refund request to merchant for refund as promised to the customerWe received intimation from gateway that the mentioned funds were refunded to the aforesaid customer and since we have received a mail from customer as well the details of which are pasted below:- ( [redacted] You are refunding the June charge but May needs to be refunded also On Monday, June 9, 12:PM, [redacted] REFUND CONFIRMATION ) In the above case we have actioned as per our customer’s requestMerchant has their own turnaround time for of refundingThis is completely governed at their end and we have no control on that We constantly thrive to extend our maximum support in resolving our customer’s query as well as honour their refund request with priority Please feel free to revert for any information via email for a faster response to your query/suggestion

[redacted] We have received intimation from your end for Reference No [redacted] , wherein customer has shown dis-satisfaction with the services and refund Following are the details and our response for the same Reference number: [redacted] Customer Information : [redacted] [redacted] Our Response: Customer called us for resolving his PC related issue which was addressed on 18-01-He called up again in the month of May for refundWe raised the refund request to merchant for refund as promised to the customerWe received intimation from gateway that the mentioned funds were refunded to the aforesaid customer and since we have received a mail from customer as well the details of which are pasted below:- [redacted] Transaction confirmedNo further calls or emails necessary On Tuesday, June 10, 11:AM, [redacted] REFUND CONFIRMATION ) In the above case we have actioned as per our customer’s requestMerchant has their own turnaround time for of refundingThis is completely governed at their end and we have no control on that We constantly thrive to extend our maximum support in resolving our customer’s query as well as honour their refund request with priority Please feel free to revert for any information via email for a faster response to your query/suggestion Regards [redacted] Trius Solutions LLC

Hi Lexe,
 
We have received intimation from your end for Reference No. [redacted], wherein  customer has shown dis-satisfaction with the services and refund.
 
Following are the details and our...

response for the same.
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
Our Response:
 
Customer called us for resolving her PC related issue which was addressed. She called up again for refund and refund was done on 9th of June 2014, the complaint of the customer was addressed. We raised the refund request to merchant for refund as promised to the customer. We received intimation from gateway that the mentioned funds were refunded to the aforesaid customer and since we have received a mail from customer as well the details of which are pasted below:-
 
( 
[redacted]
[redacted]
[redacted]
[redacted]
 
You are refunding the June charge but May needs to be refunded also.
 
On Monday, June 9, 2014 12:39 PM, [redacted]
 

REFUND CONFIRMATION



)
 

In the above case we have actioned as per our customer’s request. Merchant has their own turnaround time for of refunding. This is completely governed at their end and we have no control on that.
 
We constantly thrive to extend our maximum support in resolving our customer’s query as well as honour their refund request with priority.
 
Please feel free to revert for any information via email for a faster response to your query/suggestion.

[redacted]
We have received intimation from your end for Reference No. [redacted], wherein  customer has shown dis-satisfaction with the services and refund.
 
Following are the details and our response for the same.
 
Reference...

number: [redacted]
Customer Information :
[redacted]
 
Our Response:
 
Customer called us for resolving his PC related issue which was addressed on 18-01-2014. He called up again in the month of May 2014 for refund. We raised the refund request to merchant for refund as promised to the customer. We received intimation from gateway that the mentioned funds were refunded to the aforesaid customer and since we have received a mail from customer as well the details of which are pasted below:-
 
 
[redacted]
Transaction confirmed. No further calls or emails necessary.
 
On Tuesday, June 10, 2014 11:25 AM, [redacted]
 

REFUND CONFIRMATION


)


 
In the above case we have actioned as per our customer’s request. Merchant has their own turnaround time for of refunding. This is completely governed at their end and we have no control on that.
 
We constantly thrive to extend our maximum support in resolving our customer’s query as well as honour their refund request with priority.
 
Please feel free to revert for any information via email for a faster response to your query/suggestion.
 
Regards
 
[redacted]
Trius Solutions LLC

Review: they said I had over problems with computer and charged me and could not fix it and left a lot of junk on it._______rip off_______Desired Settlement: change there way of doing bussines
Business
Response:
Assigned ID number: [redacted]
Customer Information :
Email:- [redacted]
Phone Number : [redacted]
Our Response:
Customer called us for resolving his PC related issue which was addressed on 08-09-We received a call from
the customer to refund the amountWe raised the refund request to gateway for
$as promised to the customerWe received intimation from gateway that
the full amount was refunded to the customer on 23-09-
In both the cases we have actioned as per our customer’s requestMerchant has their own turnaround time for of
refundingThis is completely governed at their end and we have no control on
that
We constantly thrive to extend our maximum support in resolving our customer’s query as well as honour their
refund request with priority
Please feel free to revert for any information via email for a faster response to your query/suggestion

Review: I was taking 24 updates & my computer froze on the 10th update. I knew that I had 2 anti-viruses on my computer & had to take one off but I called what I thought was HP technical support. They directed me to Trius technical support. This was on the 18th of September. They promised me that they would make my computer like "brand new" after that session & convinced me that the software had to be maintained at least once a month & that unlimited tech support for a year would be $199. On the 19th of September I saw that registry issues weren't resolved by this technical support & my d drive was not defragmented so I called them to change my preference to a one time technical support for $99. They were going to refund my bank account within 3 to 5 working days. Six days later I called them. At 5:30 p.m.they said that they would call me back that night. At 11 p.m. I called them back. Technical Support was closed. They said that they would call me back between 9:30 a.m. to 10:30 a.m. the next day. At 10:37 I called them back. They said that they would call me back in 10 to 15 minutes. Twenty minutes later I called back. They said that the money would be in my account on Monday. I called them back on Monday night. They said that it would be 2 more business days before the money would appear on my bank balance. With them making so many promises it is Tuesday October 1st & I'm putting a complaint in against Trius Solution LLC in New Castle Delaware 19808.Desired Settlement: I want the $100 back in my bank account.

Business

Response:

Assigned ID number: [redacted]

Customer Information :

Our Response:

Customer called us for resolving

his PC related issue which was addressed on 17-09-2013. He called up again to

refund $100. We raised the refund request to merchant for $100 as promised to

the customer. We received intimation from gateway that the mentioned funds were

refunded to the aforesaid customer on 30-09-2013.