TriView

Initial Business Response / [redacted] (1000, 6, 2014/08/28) */ Contact Name and Title: [redacted] ***, Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @triviewproperty.com To whom it may concern, On 2/10/14, TriView received a service request from [redacted] informing that the previous night around 2:00am, they heard a bang as though someone had punched the back door and a hole was created in the superficial layer of the door and a repair was neededThis service request was approved the same day and the door was boarded and later replacedIn the above complaint, it is asserted that the attempted break in was due to negligence on our part claiming the insufficient door is what attracted the burglarBefore this instance, we received no notification or requests from the tenant regarding the condition of the door nor was anything noted during our periodic inspections of the buildingFurthermore, TriView has no recorded service requests from the residents to repair the back gate as stated in the complaint, nor was anything noted during our periodic inspections of this building Charges for repairs to the door frame and replacement were billed back to the tenant's ledger between 6/19/14-6/26/as per their signed lease agreement which is currently available on the resident's portal and can be provided upon request Repairs in the amount of $were charged to the tenants on 8/4/for damage incurred when a bedroom door was kicked in by the tenantThis charge is unrelated to the repair of the back door, however is also the responsibility of the tenant per their lease agreementThis service request did require workers enter the apartment in order to make the repair, so the claim that nobody entered the apartment is incorrectInvoices for repairs on all charges were uploaded to the tenant portal on 7/7/where they are available to the tenant On 7/1/TriView spoke with [redacted] who agreed to pay the charges for $and $ On 7/14/TriView appeared to have been contacted by roommate, [redacted] via the tenant portal who said he would like to dispute the charges to their account claiming that tenants are not responsible for break in costs and the door was not sufficient to keep intruders outTriView communicated to [redacted] via the portal (records of which can be provided upon request) several times between 07/14-8/7/ On 8/17/we received Revdex.com complaint (Case # XXXXXXXX) in the mail submitted by [redacted] We left messages and called the tenants the same day to address the issues in the complaint, however they were out of the country and said they would contact us upon their returnOn 8/20/our director called [redacted] [redacted] was unaware a Revdex.com complaint had been filed under his name and informed us that, to his knowledge, he has never logged in to his tenant portal indicating that all communications received in his name previously were submitted by another partyThe Revdex.com complaint was closed the following day and resubmitted in [redacted] 's name (Case # XXXXXXXX) On 8/27/14, we received an e-mail from [redacted] saying he had paid for a portion of the damages per an agreement TriView offered on 7/2/He also stated he had closed this complaint Communications between TriView employees and tenants are recorded in our tenant portal which indicates we have responded on multiple occasionsWe would be happy to provide this transcript to the Revdex.com at its requestIf more information is needed in this case, please feel free to contact our director, [redacted] ***, at [redacted] or [redacted] @triviewproperty.com

TriView Property Management is one of worst companies I have ever encounteredThey are blatantly transparent in their sole interest - making money, and not spending a dime of it ensuring those who invest in their properties are getting what they pay forI have lived in one of their apartment buildings since May (2016), and my complaints started the very day I moved inThe apartment had numerous issues that they completely failed to finishThe windows didn't have blinds, the closets had no racks or methods of storing anything (and when I complained about this they put off answering me for week and told me they'd need approval to install shelves/racks, otherwise I'd have to pay for the installationThe air conditioner was broken three times in the period of a month, many of those days were above degrees outside, and as I'm on the top floor, my actual apartment was well about degreesI have a dog who was chronically over-heating and time and time again, they failed to fix the problemFrom then on out, they blatantly ignore maintenance requests unless the issue is something that could result in legal action against them, yet they have NO problem contacting you as SOON as they realize they can charge you for somethingOn several different occasions, I've had to contact them AT LEAST three times about an issue (email and voicemail) to even reach a human being to speak toThey are a terrible company, full of employees who have absolutely no interest in providing even a decent living experience for the people who pay a large amount of money to get just thatThey have no interest in being a responsible companyTheir only interest is making money and then disappearing for the next month in case you need assistance with somethingThe more I contact them to get something fixed the longer it takes/harder it is to get ahold of anyoneThese people should be put out of businessThere is no shortage of similar reviews online - no one has anything positive to say about these ss

The worst company ever, I wouldn't recommend anyone to rent from this companythey're full of crap! their very good at hiding problems and sweeping them under the rugThe only time they stand on top of things is if you threaten to break the lease and move outif you live in a multi unit building and their is an big issue/problem they would only fix the problem of the tenant that complains and do a half a** job

Initial Business Response /* (1000, 6, 2014/08/28) */
Contact Name and Title: [redacted], Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@triviewproperty.com
To whom it may concern,
On 2/10/14, TriView received a service request from [redacted] informing that the...

previous night around 2:00am, they heard a bang as though someone had punched the back door and a hole was created in the superficial layer of the door and a repair was needed. This service request was approved the same day and the door was boarded and later replaced. In the above complaint, it is asserted that the attempted break in was due to negligence on our part claiming the insufficient door is what attracted the burglar. Before this instance, we received no notification or requests from the tenant regarding the condition of the door nor was anything noted during our periodic inspections of the building. Furthermore, TriView has no recorded service requests from the residents to repair the back gate as stated in the complaint, nor was anything noted during our periodic inspections of this building.
Charges for repairs to the door frame and replacement were billed back to the tenant's ledger between 6/19/14-6/26/14 as per their signed lease agreement which is currently available on the resident's portal and can be provided upon request.
Repairs in the amount of $439.12 were charged to the tenants on 8/4/14 for damage incurred when a bedroom door was kicked in by the tenant. This charge is unrelated to the repair of the back door, however is also the responsibility of the tenant per their lease agreement. This service request did require workers enter the apartment in order to make the repair, so the claim that nobody entered the apartment is incorrect. Invoices for repairs on all charges were uploaded to the tenant portal on 7/7/14 where they are available to the tenant
On 7/1/14 TriView spoke with [redacted] who agreed to pay the charges for $565.93 and $145.87.
On 7/14/14 TriView appeared to have been contacted by roommate, [redacted] via the tenant portal who said he would like to dispute the charges to their account claiming that tenants are not responsible for break in costs and the door was not sufficient to keep intruders out. TriView communicated to [redacted] via the portal (records of which can be provided upon request) several times between 07/14-8/7/14
On 8/17/14 we received Revdex.com complaint (Case # XXXXXXXX) in the mail submitted by [redacted]. We left messages and called the tenants the same day to address the issues in the complaint, however they were out of the country and said they would contact us upon their return. On 8/20/14 our director called [redacted] was unaware a Revdex.com complaint had been filed under his name and informed us that, to his knowledge, he has never logged in to his tenant portal indicating that all communications received in his name previously were submitted by another party. The Revdex.com complaint was closed the following day and resubmitted in [redacted]'s name (Case # XXXXXXXX).
On 8/27/14, we received an e-mail from [redacted] saying he had paid for a portion of the damages per an agreement TriView offered on 7/2/14. He also stated he had closed this complaint.
Communications between TriView employees and tenants are recorded in our tenant portal which indicates we have responded on multiple occasions. We would be happy to provide this transcript to the Revdex.com at its request. If more information is needed in this case, please feel free to contact our director, [redacted], at [redacted] or [redacted]@triviewproperty.com

Final Consumer Response /* (2001, 6, 2014/08/21) */
I would like to withdraw my complaint. I am afraid of the legal costs regarding the whole situation. Two of my roommates on the other hand are not afraid. They are going to submit a new complaint from one of them so that I am not...

implicated in it.