Trobitech, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe that this business deliberately installed the internet knowing fully well that it would not work.  [redacted] informed me they should never agreed to install it due to the fact that they had to put it so far away from my house.  I believe they only did it to satisfy me and make the $300 they charged to install it.  I believe they should refund my money due to that fact.  [redacted] did agree to disconnect the service, but again, I am out the $300 installation fee that this company charged. The installation was against [redacted]'s regulation of the distance that it can be from the house.
Regards,
[redacted]

We are an [redacted] (Satellite Internet) Authorized Retailer/Installer.  We were contacted by Ms. [redacted] several times about services provided by [redacted].  She had told us several times that she needed internet services for her workplace and that she lived in a location where all high-speed...

internet providers were unavailable.  Per our conversation, her workplace claimed that she was required to have a 10Mbs speed to use the work software at her home, and [redacted] _can_ match or exceed this, but depending on location, service can vary.  Ms. [redacted] was explained this many times, and decided on her own accord that the risk was worth the installation even if there was only a chance at success, because she stated that her only other option if it did not work, would be for her to move, and she didn't want to consider that as an alternative.  Upon inspection of her property, we found that she resides in a very low-elevation location surrounded by very tall trees.  This greatly limited the locations that the satellite could be placed, and equipment rentals and extra materials as well as time was required due to having to place the dish so far from the home (roughly 200 ft).  Despite this analysis, Ms. [redacted] still insisted on having the service performed, and signed an invoice required by us of the work to be performed and that no refunds were offered for this type of service due to the nature of the services being performed and her location.  She completely understood that this was her risk.  After the installation was completed, she had internet access, and we loaded several pages on multiple devices to confirm everything was working as intended, but was informed by Ms. [redacted] that it was not fast enough for her job.  All we can do as a Reseller/Installer is be as informative as possible and allow the customer to make the decision of whether installation is performed.  We have no power to connect or disconnect her service as that ability lies solely with [redacted], which she has stated she contacted, and has no relevance to us.  Her other allegations involving us are nothing more than bloat that she has no proof of in a desperate attempt to recover money she spent at her choice and her expense.  Also, we'd like to note that she has not contacted us in regards to any of these issues since we completed her installation and left her with working internet (likely because she knew she had already signed stating that no refunds were offered by us for a custom installation of equipment at her property).  Cancellation or changes to service need to be directed to [redacted].  Once again we are just the installer.  Attached is a signed invoice by Ms. [redacted] stating that no refunds are offered for this service opted by her. Trobitech ###-###-#### - Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My claim is closed, the business made it a point to Express the poor shape of my computer's but when I drop them off the manager made a joke saying he'd seen worse and laughed saying not to worry about it. They were supposed to call me before they did any work to give me a quote on the computers they never said that they were going to take apart my computer to get my quote and then charge me $50 this charge was surprising when we picked up the computers when there was no mention of it prior to me dropping them off I have the paperwork as well from when I drop the computers off. The manager also expressed that people cannot have a business this way by doing free services but when I drop the computers off it was supposed to be a free diagnostic where they were supposed to call me and tell me what was wrong with the computers and how much it would be to fix them at that time when they did I told them not to fix the computers there was still no mention of a $50 charge.  I don't feel it's fair to close out the complaint I called the company I spoke to the manager he told me that there is nobody else I could speak to you he was the only person I asked you hired him and he laughed I was hung up on and I tried to call back and they left me on hold just so I would hang up and they did not answer the call.