Troiano & Associates, Inc.

Dear Revdex.com, Please consider this a response to the above complaint *** I prepared returns for him, his wife , their corporation and their real estate holding company Since they are all tied together I will reply to the entire package. I have no response to his allegations of
a “divorce” as that was literally years earlier and had no bearing on the returns completed in There was no vacation during tax season as noted (quite a laughable accusation actually) Their returns were received into my office (paperwork dropped off) March 4, and completed July 3, It was completed that late due to significant missing information from his corporate returns and partnership returns This client does not maintain good book records and was uncooperative in providing necessary information to prepare an accurate and correctly filed return Circular ethic practices require me to only submit/complete a return when I feel all information presented is as accurate as possibleWith the vast amounts of missing information, the fact employees were treated as subcontractors, untrackable cash transactions and unaccounted for deposits, I needed more information before I could complete the returns As required by law I could not file returns until I felt they were as accurate as possible Repeated requests were made for information, the final information was received 6/28/the return was completed just a few days later I am happy to provide correspondence of requesting information that went unanswered until that date.As far as the invoice is concerned they were as follows: personal return was billed $285, prior year had been billed $so this was a DECREASE in billing of $35; Corporate was billed $prior year it was billed $for a $Increase, and the return took several more hours to prepare thus the increase was warranted The real estate holding co was billed $and was billed $ the prior year, a $increase So overall the total increase in invoicing was a net of $and the time it took to complete the returns was far higher than in previous years.The client was in good faith given their returns and they were filed on time (with extensions) The client never communicated any intent to not pay, nor requested any clarification or reduction in invoice After a year of sending invoices , including a certified mailing notifying them of our intent to send to collections if we did not hear from them within days, the invoices were sent to collections for follow up The collections firm, The *** agency has spoke to them several times and indicated to me in writing that they had “promised to pay” I am happy to send those communications as well upon request I question why, after nearly years, this is suddenly an issue, it’s been in collections for years and not once has there been communication that there was a billing or service issue. *** *** ** *** * *** *** *** *** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Thats fine.....Whatever she wants to say or think...Just leave the complaint as it is.Thanks for your time.
Regards,
[redacted]