We are sorry Ms. [redacted] was afraid to cancel for fear she would not receive a refund. We are under new management and this is in no way how we do business. I show this refund was put through to her account already. Ms. [redacted] is on our auto pay for the 25th of the...
month, per our policy if a customer is on auto pay, their refund will be issued at that time. This month we did a system update which delayed it, however, she should have had this deposited back to her checking account by 5/27/16. At this time, I show her account is closed.
Initial Business Response /* (1000, 8, 2015/12/11) */
We are sorry for the trouble Mr [redacted] experienced with the service. After reviewing his account, I don't show he was ever given credit for his canceled serviced 2 months in advise, so this was corrected. In regards to the items the customer...
brought to our office, his charge was accurate based on the gallons of trash he brought to our shop. I have issued a 4-30g bag credit due to the missed pickup leaving him with a balance of $64.52. We will be happy to contact the collection company when full payment for the balance is made.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept but with reservations as too the accuracy of the charges. It's not worth the aggravation or time too continue disputing this matter any further.
I would need something in writing stating " I will be absolved of any further collection in this matter once payment has been recieved ".
Yours truly, [redacted] P. [redacted]
p.s. Do I bring payment to office on Concord Boulevard or do I remit too Creditor Advocates ?
I am rejecting this response because:
You missed pickup on January 21, I called to report the missed pickup on January 21. I didn't hear back on January 22, so I called Trojes again as well as the City. I spoke with Jen at the city of WBL. She sent an email to Trojes. I still didn't hear back - So I called the city again in the afternoon, this is when Jen sent the second email to Trojes. Trash sat out all weekend, so I called Trojes again on January 25th THEN I called the city AGAIN. Jen sent the 3rd email. After the 3rd email went out Trojes finally called me back. Trojes didn't pick up the missed trash until January 26th. The driver brought the bin to the door and promised this would never happen again - Well, clearly that wasn't the case.As far as the number I use to call Trojes, I use the number printed on the side of the can - 651-444-1115. In the future I will ask the city to CC me in on any emails when you miss a pick up. This should help keep you accountable. Just pick up the trash, recycling and yard waste on the scheduled day. Also, please reiterate the need for your drivers to follow the route. Not following the route is why you miss my house so often. I will be attending a city hall meeting to discuss the horrible service provided by Trojes. I will be sure to mention how it often takes several days past the scheduled pickup date to get someone out to pick up our trash.
We are sorry for the trouble Ms. [redacted] experienced with her service, as previously stated we will issue her refund in the amount of $99.29 due to the service she did receive for her quarter. This refund will be issued on 7/15/16.
We are sorry Ms. [redacted] was afraid to cancel for fear she would not receive a refund. We are under new management and this is in no way how we do business. I show this refund was put through to her account already. Ms. [redacted] is on our auto pay for the 25th of the...
month, per our policy if a customer is on auto pay, their refund will be issued at that time. This month we did a system update which delayed it, however, she should have had this deposited back to her checking account by 5/27/16. At this time, I show her account is closed.
Initial Business Response /* (1000, 8, 2015/12/11) */
We are sorry for the trouble Mr [redacted] experienced with the service. After reviewing his account, I don't show he was ever given credit for his canceled serviced 2 months in advise, so this was corrected. In regards to the items the customer...
brought to our office, his charge was accurate based on the gallons of trash he brought to our shop. I have issued a 4-30g bag credit due to the missed pickup leaving him with a balance of $64.52. We will be happy to contact the collection company when full payment for the balance is made.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept but with reservations as too the accuracy of the charges. It's not worth the aggravation or time too continue disputing this matter any further.
I would need something in writing stating " I will be absolved of any further collection in this matter once payment has been recieved ".
Yours truly, [redacted] P. [redacted]
p.s. Do I bring payment to office on Concord Boulevard or do I remit too Creditor Advocates ?
I am rejecting this response because:
You missed pickup on January 21, I called to report the missed pickup on January 21. I didn't hear back on January 22, so I called Trojes again as well as the City. I spoke with Jen at the city of WBL. She sent an email to Trojes. I still didn't hear back - So I called the city again in the afternoon, this is when Jen sent the second email to Trojes. Trash sat out all weekend, so I called Trojes again on January 25th THEN I called the city AGAIN. Jen sent the 3rd email. After the 3rd email went out Trojes finally called me back. Trojes didn't pick up the missed trash until January 26th. The driver brought the bin to the door and promised this would never happen again - Well, clearly that wasn't the case.As far as the number I use to call Trojes, I use the number printed on the side of the can - 651-444-1115. In the future I will ask the city to CC me in on any emails when you miss a pick up. This should help keep you accountable. Just pick up the trash, recycling and yard waste on the scheduled day. Also, please reiterate the need for your drivers to follow the route. Not following the route is why you miss my house so often. I will be attending a city hall meeting to discuss the horrible service provided by Trojes. I will be sure to mention how it often takes several days past the scheduled pickup date to get someone out to pick up our trash.
We are sorry for the trouble Ms. [redacted] experienced with her service, as previously stated we will issue her refund in the amount of $99.29 due to the service she did receive for her quarter. This refund will be issued on 7/15/16.