[redacted] contacted us about a leak in August of Upon inspection, we found a deteriorated chimney to be the culprit [redacted] agreed with us that it would be less expensive to remove the chimney rather than re-flash, re-side and install a custom metal chimney cap [redacted] indicated the chimney was no longer in use since she had removed the wood burning stoves With [redacted] 's knowledge and blessing, we proceeded to remove the chimney, and install plywood, underlayment and shinglesUnbeknownst to [redacted] and us, in the original construction, the builder had joined the water heater exhaust flue to the wood stove flue stories below inside the framing of the home Not only is this unusual (we've never seen it before or since), but it is against code to join class A vents (wood burning stove pipes) with class B vents (water heater exhaust pipes)Later, when [redacted] called to report drywall staining, we met her at the home in an attempt to discover the root of the problem After the piping mishap was uncovered, we empathized with [redacted] 's predicament and offered her $to help her fix her drywall issuesThis gesture was not meant as acknowledgement of wrong doing, but rather as a gift to help her defray her costs to amend the builders construction methods As for making an insurance claim, neither hers, ours nor the builder's insurance will involve themselves as the statute of limitations expiredWe wish [redacted] the best of luck with her repairs and hope she will accept our offer
[redacted] contacted us about a leak in August of Upon inspection, we found a deteriorated chimney to be the culprit [redacted] agreed with us that it would be less expensive to remove the chimney rather than re-flash, re-side and install a custom metal chimney cap [redacted] indicated the chimney was no longer in use since she had removed the wood burning stoves With [redacted] 's knowledge and blessing, we proceeded to remove the chimney, and install plywood, underlayment and shinglesUnbeknownst to [redacted] and us, in the original construction, the builder had joined the water heater exhaust flue to the wood stove flue stories below inside the framing of the home Not only is this unusual (we've never seen it before or since), but it is against code to join class A vents (wood burning stove pipes) with class B vents (water heater exhaust pipes)Later, when [redacted] called to report drywall staining, we met her at the home in an attempt to discover the root of the problem After the piping mishap was uncovered, we empathized with [redacted] 's predicament and offered her $to help her fix her drywall issuesThis gesture was not meant as acknowledgement of wrong doing, but rather as a gift to help her defray her costs to amend the builders construction methods As for making an insurance claim, neither hers, ours nor the builder's insurance will involve themselves as the statute of limitations expiredWe wish [redacted] the best of luck with her repairs and hope she will accept our offer