Tropical Tan NW, Inc.

Complaint: [redacted]I am rejecting this response because: Member services is saying it will take 6-8 weeks to process a refund. That is unacceptable. This refund should be processed immediately.Sincerely,[redacted]

still looking into issue...thank you for your patience
Tropical Tan Staff

Complaint: [redacted]I am rejecting this response because:
The response by Tropical Tan is false for several reasons- 
1- Yes, I signed a contract for ME and paid as per the agreement until December when I shut it down both in person- my wife did so at Edmonds location in person and I made sure via phone call. Tropical Tan continued to charge me monthly until March. Their offer to pay me back one month of payments is not acceptable. I have NEVER asked that I be repaid for my agreed to contract which would be three months- September thru November. However, even though the contract was shut down and the folks at Edmonds location stated that it was Tropical Tan continued to take money from our checking account month after month. When I asked to speak to the owners I was given no info in any way to contact for further help or support.
2. I filled out paper work for my wife at the same time I did my contract. The young woman who signed me up said that I should fill it out since I had to wait another ten minutes or so to get in to the tanning bed and that my wife's account would not be activated until she came in the first time and the "clock" would start then. That is not what happened, they started charging immediately and my wife was told by staff that, "Sorry, that woman did that to a to a lot of customers so she could collect her ten dollar commission." We asked for the owners name and phone number and that was refused. 
3. After both accounts were supposedly closed in December at Edmonds location Tropical Tan continued to charge us for months afterwards. After being told that our accounts were closed the last time we were finally told that we should "Print up our bank account statement as proof of being charged and drive to Lynnwood to prove that we were actually being charged. I refused to drive there and they gave me a phone number to call and talk for help. I talked with a woman named Toni who stated that she would give me one month payment back after she discovered that YES, the account was closed on the page employees see but not on one page that she could see. 
This company seems to thrive on bait and switch, makes it nearly impossible to resolve any issues and when they agreed they were in the wrong still refused to pay us back the monies taken fraudulently from our account. 
 
 
Sincerely,[redacted]

There is a signed contract from both husband and wife. It details the cancellation process. The process to cancel was not followed by the customers, and some charges were accrued. The customer feels that they don't need to pay these charges. In order to receive a better price, the customer agrees to...

stay a member for a certain amount of time and pay a certain amount. Tropical Tan member services has tried to resolve this issue amicably many times and will continue to attempt to resolve this issue. This customer is trying to get their way by being unpleasant. Most customers that pay for a health club, net flix, cell phone, or internet service understand how monthly billing works.

Complaint: [redacted]I am rejecting this response because:
"Response" only stated "We're looking into it some more". Issue still not resolved, money still not refunded. Money should be IMMEDIATELY refunded.Sincerely,[redacted]

Just got the complaint yesterday from complainer....will hand off to member services to resolve issue.
Tropical Tan Staff

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Customer did not follow the instructions of the attendant. Insisting on maximum settings for the body wrap system. Now customer is not telling the truth about the circumstances and insisting on being refunded after using the service multiple times. It is clearly stated in the signed contract that...

there is a 30 day notice for canceling a membership account (Memberships are given a lower price) . Her account has been terminated with services ending next month. After speaking with our client services, emailing with an owner and leaving nasty reviews on yelp, face book....we were happy to terminate our relationship with this unreasonable client. We get one of these every now and again. Thank you for the message.

First I'm hearing of this and I get all the emails through our site...I will speak to my member services manager

first I'm hearing of this matter, and I receive all emails through our web site. I will contact member services and find out what the problem is. Unless the customer is avoiding us it should be simple to resolve.
Thanks!

Unfortunately we upgraded all of our Sunless/Spray-tan units since this customers purchase. They are much better and brand new, and are much more expensive to operate. Our offers, much like a Groupon have an expiration date. It states on the offer that its use must be exercised within a certain...

amount of time. My representatives offered some credit towards our current services and the customer declined. The customer is being unreasonable and is simply upset. If I bought a gift certificate for a spa , waited a year, and then tried to convert it to a cash refund...well you can see where I'm going with this. I regret we are unable to help this customer.