tropicalhawaiianshirts.com

Initial Business Response / [redacted] (1000, 9, 2014/03/12) */ Aloha [redacted] , It was very nice speaking with you in reference to the above case numberI have tried to contact the customer in solving this matter, and as to date I have not been able to do soAgain, customer was credited on March 1st, and I am not sure why she has contacted Revdex.comWe have been serving customers for many years, and we strive for keeping A+ rating We live & work for keeping our customers happyPlease call me direct, if you have any questions, or concerns Have a great day! Thank you, [redacted] Final Consumer Response / [redacted] (3000, 13, 2014/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] sent me one email on 3/since I filed this BB complaintI refuse to speak to herHer comment she is not sure why I filed a complaint is bogus, see the attached string of emails to her and from her as well as the documented phone callsThis is a perfect example of her lack of customer service and giving me the run-aroundAfter several weeks, the item was delivered by the post office and marked contents damaged in shippingI refused the item, unopened, and returned it to the sender, due to their phone call and email responses, and uncaring attitudeYes, the cost of the item has been credited, but not the shipping chargesI should not have to pay for something I never received in good orderTheir response is it is their "policy" not to refund shipping charges on returnsThis was not your everyday returnI should be refunded the shipping charges as wellWhen I asked them to reship item and for them to file claim with USPS (USPS policy only the shipping party can file claims), they refused and further said I had to return item to them first, and they would still charge me another shipping feeRidiculousDone with this companyThey lost my businessI found another in which to spend over $in product

Initial Business Response /* (1000, 9, 2014/03/12) */
Aloha [redacted],
It was very nice speaking with you in reference to the above case number. I have tried to contact the customer
in solving this matter, and as to date I have not been able to do so. Again, customer was credited on...

March 1st, and
I am not sure why she has contacted Revdex.com. We have been serving customers for many years, and we strive for keeping A+ rating.
We live & work for keeping our customers happy. Please call me direct, if you have any questions, or concerns.

Have a great day!
Thank you,
[redacted]
Final Consumer Response /* (3000, 13, 2014/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] sent me one email on 3/12 since I filed this BB complaint. I refuse to speak to her. Her comment she is not sure why I filed a complaint is bogus, see the attached string of emails to her and from her as well as the documented phone calls. This is a perfect example of her lack of customer service and giving me the run-around. After several weeks, the item was delivered by the post office and marked contents damaged in shipping. I refused the item, unopened, and returned it to the sender, due to their phone call and email responses, and uncaring attitude. Yes, the cost of the item has been credited, but not the shipping charges. I should not have to pay for something I never received in good order. Their response is it is their "policy" not to refund shipping charges on returns. This was not your everyday return. I should be refunded the shipping charges as well. When I asked them to reship item and for them to file claim with USPS (USPS policy only the shipping party can file claims), they refused and further said I had to return item to them first, and they would still charge me another shipping fee. Ridiculous. Done with this company. They lost my business. I found another in which to spend over $500 in product.