The house was dirty, run down and cockroach infested Upon arrival to All-Star vacation home on 7/7/there was dirty diapers, and other garbage on the walk way and in front of the door The walk way and house was covered in mold and had a terrible smell The refrigerator/freezer was leaking water and the pool screen was broken allowing all kids of leaves and tree junk into the pool As the stay went on to our dismay we realized the house was infested with live and dead cockroachesThe pool jets barely workedThe screen eventually was fixed and the house was washed upon our request due to the terrible smellAfter finally speaking with management he asked that I send a video of the cockroaches/once I did I never heard back from him I also asked for some type of reimbursement due to all of these unfortunate events and againnever heard backWe had a terrible experience as we were cleaning and killing cockroaches all day and night We were unable to relax or unwind while in
All Star has not paid net rental income per the month statements (now over $20K) for several months despite many discussions and follow-ups All Star Vacation Homes manages my property in [redacted] , and has done so for a number of years Over the past year, they have been delinquent in paying a number of my utility and HOA bills (which they manage) which has resulted in suspension of services and incremental fees (that I have absorbed) for late payment penalties and collection agency fees For the past several month, I have had a substantial net rental revenue balance owing to me, which was stated as $20,in the last statement that All Star has produced for November In addition to this amount, I also have deposits with All Star that would need to be repaid in the event that I choose to leave their rental program I have followed up several times regarding the need to be paid, with a significant number of exchanges with Joe R [redacted] of All Star starting in October
Pool was not sanitized areas of house were filthy with food stains we had no running water today to take showers There were other issues as well When I arrived the manitenance tech Josh was there making repairs To the refrigerator I walked the home to inspect it The patio door lock was broken they gave us a broken broom handle to put in track of door to prevent entry The pool water was cloudy and hair accessories and debris in pool, there was no chlorine in the pool The patio area was disgusting-the furniture was filthy and smelled awful--there were flies nesting and eating off the dried food There were weeds throughout the entire patio The entire pool area look as if no one had been there in months for service Josh was trying to fix seal on refrigerator but the repair did not work because the refrigerator did not cool to safely store our foodThere were tears on the sofaI called and spoke with Haley several times in the office and she sent out Sharonda to clean but the young l
I made a reservation with All Star and I cancelled my reservation leaving a credit of $ Tina H [redacted] sent me an email stating my credit would be good for a future reservation When I called the customer service number, Manger Cari L [redacted] informed me that I would have to use my reservation by December or I would loose my credit of $ No where in writing is this and I have not seen where there was a limit in payment I am requesting all of my money be refunded as I do not want to utilize this company for my vacation planning any longer
All Star Vacation Homes does not pay homeowners Are they financially stable? We purchased a condo in Reunion Florida in September of and signed a contract for them to manage our rental property since they were already the property management company used by the previous ownerWe met with All Star and they showed us the rental history of our property and toured their operations - we should have picked up on the "smoke and mirrors" We were told that statements will be approximately the 21st of the following month & we would be paid for any monies owed (as well as this is in the contract) within approximately days after the statement and that is yet to happen for any month Each month they continue to owe us more money and no payment is received We are repeated told verbally and via email that they are in "restructuring" and money will be forthcoming We received our 1st statement for October & November the end of January Once we received our 1st statement, we noticed t
I am trying to recoup my $maintenance reserve All-star owes me since terminating my contract effective Feb I have terminated my contract with Allstar meeting the day requirementTThey were holding my $maintenance reserve which I requested be released after my last renter left and my agreement terminatedI was promised my reserve the second week of AprilIt was never received and was told I would get it the following weekNow they told me I would not get it this week eitherI am requesting Revdex.com help me to resolve this issue and recoup my $all-star has had sine
Refund for car rental and promised credit The reason for my owed credit is after confirming my reservation with All Star Vacation homes on 11/18/16, I was informed on 11/14/one day before my departure to the rental property reserved at [redacted] that the owner of the home cancelled my reservation processedI was frantic of this last minute change but then Patrick S [redacted] offered an alternative home but only have pictures to display of the home with no address I phoned Patrick at 4pm on 11/14/inquiring about the address to the home and the code for entry I was promised by Patrick to receive by the close of business on 11/14/ This information was not email to me by Patrick until the morning of 11/15/after I landed in Orlando Patrick offered an early cheto the alternative home that I accepted but he did not come through on his promise He also promised a credit for the early chefor the inconvenience from which I never received I am owed $(for
Did not produce what the advertisement said they guaranteed! Which was top notch luxury homes Our family rented this home [redacted] from May 24th - May for the amount of $2600, for my 50th Birthday celebration which was ruined When we arrived the pool was dirty, the pool area fans didn't work, and to top it off we had no pool for the entire time we stayed in this home! So we never had my pool party for my 50th, as you only turn once in a life time! There were holes in the walls in one of the bathrooms upstairs, some of the televisions didn't work upstairs, the movie theater surround sound wasn't working! We had to call them several times to come fix all the things that were broken they came out twice but to no avail we were told that the pool would not be fixed until the date that we were leaving which was May 30, 2017, they still hadn't come by the time of our departure on that date I was told that we should be okay that it was going to be hot
Five ladies ages 69-paid to rent this home for vacation purposesWhen we got to the home we found that there wasn't any water going to the home We rented this bedroom bathroom home from all star vacation homes/think vacation homes the total cost of the home including early arrival fee was $2, When we got to the home (five ladies ranging in ages 69-72) we found that the water had been shut off to the home We called the agency and they kept promising that they were going to get the water turned on We went without water for three days We washed with bottled water and had to carry pans of water from the swimming pool to flush the toilets Two of the bedroom were on the second floor We had the police, the office of the gated community all trying to help with the water situation Finally we called the water company and they came out on the Sunday and cut the lock off of the meter We had arrived the Friday before Not only do we feel that it was a health i
AllStar are in breach of my contract by not paying monies due to owner for rentals they handled - $6,owing I rented my property thru AllStar Vacation homes since June 2013/ The last rental was December when, due to them being double booked I dug them out of a hole and agreed to accommodate their client for which apparently Sue T [redacted] was extremely grateful They knew I had complained in past over settlements of accounts and I therefore insisted on payment BEFORE the renter arrived which was agreed by Mrs T*** They stated they would reconcile my account as I had continually said I was still owed money They said they would reconcile this as final payment (I had by that time terminated my agreement with them) but instead of paying me more than the rental amount they paid me a lower balance than the rental This is an excerpt from the email I received agreeing the rental in December (for $8,net to owner) : From me "I would also make it a conditio
Financially Unstable organization Read the reviews before contracting with them for your property management company They owe money to everyone, and are robbing vacation rental owners of their rightfully due income I have contracted with another local reputable Vacation home property manager who are very prompt in payment We never received a penny from All Star Vacation homes in the time we were contracted with them - nothing like a years worth of lost money on a property we worked hard to purchase We have also contracted with an attorney and are suing All Star If you are a property owner not being paid by All Star, get yourself an attorney If you read your contract, they prevailing party is responsible for reasonable attorney fees and you should prevail if they have failed to pay you as they did us
We were promised partial credit,and never received itNow they won't return our callsIt has beenoveramonth Our family reserved a BR home in Kissimee, Flover week of Thanksgiving Air conditioning didn't work the whole weekThey sent servicemen but unable to fixNeeded to order a part.They did provide fans,and portable airconditioners, but required several callsIt was uncomfortable sleeping at nightThey promised a partial credit to our credit card account, in 7-business daysThat was over a month agoThey will not return our calls and now won't even take my calls
President of the Company (Kelly S [redacted] T***) refuses to refund money after she continually pressured me to wire her monies about and beyond the rent. On Sunday, July 1st my buddies an I decided to go to Orlando for the holiday weekend. I had heard of an app Misterb&b that was very helpful, so I downloaded it and found a property. I reached out to the Host via the website and was contacted the following morning by Kelly S [redacted] T***. She asked that I text her to discuss the rental agreement which I did. We made small talk, and when it came time to discuss the payment, I asked her is she would be running my [redacted] that I had entered on the site. She said "No" because the date was so close she need the money sent to her via gift card. I did what she asked and sent her $500 ($75) short of the total agreed amount. She said I could bring the remainder when I checked in. She also said that she would email me the rental agreement that afternoon. A couple hours later, I received anothe
All Star Vacation Homes Orlando owes me $10,I rented a home with them we were canceled due to hurricane Irma and we haven't heard from them since I rented a home from All Star Vacation Orlando for September we were cancelled due to hurricane Irma, we have been calling to reschedule but no one is answering my contacts I have yet to reschedule or receive a refund My reservation number is [redacted] , the property that we was suppose to stay in is [redacted] a bedroom and bathroom home
The house was dirty, run down and cockroach infested Upon arrival to All-Star vacation home on 7/7/there was dirty diapers, and other garbage on the walk way and in front of the door The walk way and house was covered in mold and had a terrible smell The refrigerator/freezer was leaking water and the pool screen was broken allowing all kids of leaves and tree junk into the pool As the stay went on to our dismay we realized the house was infested with live and dead cockroachesThe pool jets barely workedThe screen eventually was fixed and the house was washed upon our request due to the terrible smellAfter finally speaking with management he asked that I send a video of the cockroaches/once I did I never heard back from him I also asked for some type of reimbursement due to all of these unfortunate events and againnever heard backWe had a terrible experience as we were cleaning and killing cockroaches all day and night We were unable to relax or unwind while in
All Star has not paid net rental income per the month statements (now over $20K) for several months despite many discussions and follow-ups All Star Vacation Homes manages my property in [redacted] , and has done so for a number of years Over the past year, they have been delinquent in paying a number of my utility and HOA bills (which they manage) which has resulted in suspension of services and incremental fees (that I have absorbed) for late payment penalties and collection agency fees For the past several month, I have had a substantial net rental revenue balance owing to me, which was stated as $20,in the last statement that All Star has produced for November In addition to this amount, I also have deposits with All Star that would need to be repaid in the event that I choose to leave their rental program I have followed up several times regarding the need to be paid, with a significant number of exchanges with Joe R [redacted] of All Star starting in October
Pool was not sanitized areas of house were filthy with food stains we had no running water today to take showers There were other issues as well When I arrived the manitenance tech Josh was there making repairs To the refrigerator I walked the home to inspect it The patio door lock was broken they gave us a broken broom handle to put in track of door to prevent entry The pool water was cloudy and hair accessories and debris in pool, there was no chlorine in the pool The patio area was disgusting-the furniture was filthy and smelled awful--there were flies nesting and eating off the dried food There were weeds throughout the entire patio The entire pool area look as if no one had been there in months for service Josh was trying to fix seal on refrigerator but the repair did not work because the refrigerator did not cool to safely store our foodThere were tears on the sofaI called and spoke with Haley several times in the office and she sent out Sharonda to clean but the young l
I made a reservation with All Star and I cancelled my reservation leaving a credit of $ Tina H [redacted] sent me an email stating my credit would be good for a future reservation When I called the customer service number, Manger Cari L [redacted] informed me that I would have to use my reservation by December or I would loose my credit of $ No where in writing is this and I have not seen where there was a limit in payment I am requesting all of my money be refunded as I do not want to utilize this company for my vacation planning any longer
All Star Vacation Homes does not pay homeowners Are they financially stable? We purchased a condo in Reunion Florida in September of and signed a contract for them to manage our rental property since they were already the property management company used by the previous ownerWe met with All Star and they showed us the rental history of our property and toured their operations - we should have picked up on the "smoke and mirrors" We were told that statements will be approximately the 21st of the following month & we would be paid for any monies owed (as well as this is in the contract) within approximately days after the statement and that is yet to happen for any month Each month they continue to owe us more money and no payment is received We are repeated told verbally and via email that they are in "restructuring" and money will be forthcoming We received our 1st statement for October & November the end of January Once we received our 1st statement, we noticed t
I am trying to recoup my $maintenance reserve All-star owes me since terminating my contract effective Feb I have terminated my contract with Allstar meeting the day requirementTThey were holding my $maintenance reserve which I requested be released after my last renter left and my agreement terminatedI was promised my reserve the second week of AprilIt was never received and was told I would get it the following weekNow they told me I would not get it this week eitherI am requesting Revdex.com help me to resolve this issue and recoup my $all-star has had sine
Refund for car rental and promised credit The reason for my owed credit is after confirming my reservation with All Star Vacation homes on 11/18/16, I was informed on 11/14/one day before my departure to the rental property reserved at [redacted] that the owner of the home cancelled my reservation processedI was frantic of this last minute change but then Patrick S [redacted] offered an alternative home but only have pictures to display of the home with no address I phoned Patrick at 4pm on 11/14/inquiring about the address to the home and the code for entry I was promised by Patrick to receive by the close of business on 11/14/ This information was not email to me by Patrick until the morning of 11/15/after I landed in Orlando Patrick offered an early cheto the alternative home that I accepted but he did not come through on his promise He also promised a credit for the early chefor the inconvenience from which I never received I am owed $(for
Did not produce what the advertisement said they guaranteed! Which was top notch luxury homes Our family rented this home [redacted] from May 24th - May for the amount of $2600, for my 50th Birthday celebration which was ruined When we arrived the pool was dirty, the pool area fans didn't work, and to top it off we had no pool for the entire time we stayed in this home! So we never had my pool party for my 50th, as you only turn once in a life time! There were holes in the walls in one of the bathrooms upstairs, some of the televisions didn't work upstairs, the movie theater surround sound wasn't working! We had to call them several times to come fix all the things that were broken they came out twice but to no avail we were told that the pool would not be fixed until the date that we were leaving which was May 30, 2017, they still hadn't come by the time of our departure on that date I was told that we should be okay that it was going to be hot
Five ladies ages 69-paid to rent this home for vacation purposesWhen we got to the home we found that there wasn't any water going to the home We rented this bedroom bathroom home from all star vacation homes/think vacation homes the total cost of the home including early arrival fee was $2, When we got to the home (five ladies ranging in ages 69-72) we found that the water had been shut off to the home We called the agency and they kept promising that they were going to get the water turned on We went without water for three days We washed with bottled water and had to carry pans of water from the swimming pool to flush the toilets Two of the bedroom were on the second floor We had the police, the office of the gated community all trying to help with the water situation Finally we called the water company and they came out on the Sunday and cut the lock off of the meter We had arrived the Friday before Not only do we feel that it was a health i
AllStar are in breach of my contract by not paying monies due to owner for rentals they handled - $6,owing I rented my property thru AllStar Vacation homes since June 2013/ The last rental was December when, due to them being double booked I dug them out of a hole and agreed to accommodate their client for which apparently Sue T [redacted] was extremely grateful They knew I had complained in past over settlements of accounts and I therefore insisted on payment BEFORE the renter arrived which was agreed by Mrs T*** They stated they would reconcile my account as I had continually said I was still owed money They said they would reconcile this as final payment (I had by that time terminated my agreement with them) but instead of paying me more than the rental amount they paid me a lower balance than the rental This is an excerpt from the email I received agreeing the rental in December (for $8,net to owner) : From me "I would also make it a conditio
Financially Unstable organization Read the reviews before contracting with them for your property management company They owe money to everyone, and are robbing vacation rental owners of their rightfully due income I have contracted with another local reputable Vacation home property manager who are very prompt in payment We never received a penny from All Star Vacation homes in the time we were contracted with them - nothing like a years worth of lost money on a property we worked hard to purchase We have also contracted with an attorney and are suing All Star If you are a property owner not being paid by All Star, get yourself an attorney If you read your contract, they prevailing party is responsible for reasonable attorney fees and you should prevail if they have failed to pay you as they did us
We were promised partial credit,and never received itNow they won't return our callsIt has beenoveramonth Our family reserved a BR home in Kissimee, Flover week of Thanksgiving Air conditioning didn't work the whole weekThey sent servicemen but unable to fixNeeded to order a part.They did provide fans,and portable airconditioners, but required several callsIt was uncomfortable sleeping at nightThey promised a partial credit to our credit card account, in 7-business daysThat was over a month agoThey will not return our calls and now won't even take my calls
President of the Company (Kelly S [redacted] T***) refuses to refund money after she continually pressured me to wire her monies about and beyond the rent. On Sunday, July 1st my buddies an I decided to go to Orlando for the holiday weekend. I had heard of an app Misterb&b that was very helpful, so I downloaded it and found a property. I reached out to the Host via the website and was contacted the following morning by Kelly S [redacted] T***. She asked that I text her to discuss the rental agreement which I did. We made small talk, and when it came time to discuss the payment, I asked her is she would be running my [redacted] that I had entered on the site. She said "No" because the date was so close she need the money sent to her via gift card. I did what she asked and sent her $500 ($75) short of the total agreed amount. She said I could bring the remainder when I checked in. She also said that she would email me the rental agreement that afternoon. A couple hours later, I received anothe
All Star Vacation Homes Orlando owes me $10,I rented a home with them we were canceled due to hurricane Irma and we haven't heard from them since I rented a home from All Star Vacation Orlando for September we were cancelled due to hurricane Irma, we have been calling to reschedule but no one is answering my contacts I have yet to reschedule or receive a refund My reservation number is [redacted] , the property that we was suppose to stay in is [redacted] a bedroom and bathroom home