Mr [redacted] dropped off his car on the 12/30, stating he would be out of town until 01/09, ("undue stress of trying to find rides to work during the month they had my car??"), a new clutch was installed in his vehicle and was found to be defective from the manufacturer causing an unfortunate delay which we explained to Mr [redacted] While working on the vehicle we noticed that a rodent had been inside his car and damaged the seat as well as having eaten the left over food in the carRodents in vehicle are not as uncommon as one would think, we work on an average of about vehicles annually as a result of rodent damageA rat can fit its entire body through a hole no larger then the diameter of a quarterWe don't understand why we should pay for his interior repair due to a rodent being in his vehicleRodents cannot live in the shop because there are chemicals and grease everywhere and no food source.We did give Mr [redacted] a discount as noted on his paperwork, and furthermore as a COMBAT VETERAN owned business, AAMCO as a chain has donated ten's of thousands of repairs, services and even entire vehicles to our military members in sincere need through both the purple heart and wounded warrior foundations[redacted] ***
Mr [redacted] dropped off his car on the 12/30, stating he would be out of town until 01/09, ("undue stress of trying to find rides to work during the month they had my car??"), a new clutch was installed in his vehicle and was found to be defective from the manufacturer causing an unfortunate delay which we explained to Mr [redacted] While working on the vehicle we noticed that a rodent had been inside his car and damaged the seat as well as having eaten the left over food in the carRodents in vehicle are not as uncommon as one would think, we work on an average of about vehicles annually as a result of rodent damageA rat can fit its entire body through a hole no larger then the diameter of a quarterWe don't understand why we should pay for his interior repair due to a rodent being in his vehicleRodents cannot live in the shop because there are chemicals and grease everywhere and no food source.We did give Mr [redacted] a discount as noted on his paperwork, and furthermore as a COMBAT VETERAN owned business, AAMCO as a chain has donated ten's of thousands of repairs, services and even entire vehicles to our military members in sincere need through both the purple heart and wounded warrior foundations[redacted] ***