Pursuant to the complaint filed by [redacted] the following is the chain of events that transpiredOn January 5, an arrival notice was sent to the email id [redacted] for a shipment arriving in the US on January 9th, consigned to the following company [redacted] [redacted] The shipment was prepaid to door [redacted] by the shipper of record [redacted] This means that the delivery to [redacted] and the destination charges associated with the shipping terms DAP were prepaidWhat was not included with this is the customs clearance cost that was contracted to us by [redacted] based on the quote sent to her on January 6th, 2015, quote # [redacted] (copy attached)This quote was accepted by [redacted] on January 7th, in writing in an email to [redacted] the import coordinator handling the fileLater in the day on January 6th, [redacted] of [redacted] sent the below email to [redacted] Arrival Notice and Invoice emailed on 1/6/3:15:PM to [redacted] Good day, This is an FYI regarding your door moveOnce the cargo is made available at the destination warehouse, Troy will arrange the deliveryWe will need the customs clearance and the delivery order (with valid contact name and phone # for delivery location) to be faxed to [redacted] *** or email to [redacted] to allow the required hrs for dispatch and pick upThis is to ensure no storage to the cnee accountPlease confirm receipt and understanding of the aboveRgds [redacted] On January 15th, [redacted] sent an email to all the consignees in the container advising the shipments were available in our Ny warehouse and the last free day was going to be January 21st, On January 16th upon the completion of the customs clearance, [redacted] sent the invoice for the charges associated with the clearance to [redacted] , copy of the tracking below Miscellaneous Invoice emailed on 1/16/4:49:PM to [redacted] Hey [redacted] see attached, please send payment as soon as possible so that we can set up deliveryRgds, [redacted] On January 30th, we received the payment of the collect charges for the customs clearance formalitiesThis was after the 1st check [redacted] sent through the [redacted] was deemed to be lost and she sent a replacement payment via [redacted] At this time [redacted] was complaining about the amount of storage charges for her shipment and was comparing us to [redacted] we are unsure what comparison was being made since are not close to being the same type of companyThe shipment is still lying in the warehouse in Nj pending payment of the storage charges to deliverOur partner was advised on February 4th that [redacted] was abandoning the shipment which she sent to us in writingFactual data that has been incorrectly advised by [redacted] [redacted] did not hire us to deliver her shipment, she hired us to customs clear her shipment with US CustomsThat was completed, billed and paidWe had the broker of record pay any duties and taxes to Customs and Border Protection as required by the laws of the United States We only received payment which came to us via [redacted] check # [redacted] for the amount of $as quoted by us previously [redacted] does not own the warehouse the cargo is stored at, this is a 3rd party warehouse and the charges are payable to them, this company is [redacted] located in [redacted] They are customs bonded warehouse and bonded by Customs and Border ProtectionTherefore we cannot be holding her shipment for ransom since we have been paid in full and can only fulfill the contract of carriage once the charges are settled with [redacted] On the arrival notice that was sent to [redacted] it clearly states the following “Acceptable means of Payment CHB or Forwarder Check, Bank Check, Money order or Wire Transfer, no Personal Checks or Credit Cards accepted”Nowhere on our arrival notice or correspondence does it state we only accept payments via the [redacted] and it is company policy of the means of payment we acceptIt was advised to [redacted] on 1/16/to send payment as soon as possible so we can set up the deliveryIf this was not clear that we needed payment prior to delivery she had every opportunity to ask for clarification
Complaint: [redacted]
I am rejecting this response because:I have every email saved regarding my correspondence with [redacted]s. [redacted]s is right - I accepted all of their terms. Except they are missing one major point. Never in any of their terms or correspondence does it state that payment is due BEFORE the goods hit their port in order for them to clear the shipment and not charge for storage fees.January 6th,[redacted] of [redacted] sent the below email to [redacted]Arrival Notice and Invoice emailed on 1/6/2015 3:15:42 PM to [redacted] Good day, This is an FYI regarding yourdoor move. Once the cargo is made available at the destination warehouse, [redacted]will arrange the delivery. We will need the customs clearance and the deliveryorder (with valid contact name and phone # for delivery location) to be faxedto [redacted] oremail to [redacted] to allow the required 48 hrs for dispatchand pick up. This is to ensure no storage to the cnee account. Please confirmreceipt and understanding of the above. Rgds [redacted] After I received this emaill from [redacted] I sent out payment for $271.85 via [redacted].Troy container contacted me on January 17th stating that my check was "lost in the mail" and that I needed to send additional payment. On that SAME DAY I called and asked if I could do a wire, or pay by phone so they could receive payment that same day so I would not incur fees, and [redacted] said NO. They only accept checks by mail. So, on the 17th of January, I [redacted] another check. Finally I was told that due to the delay in receiving my payment I would be charged $200 per day, a total of $1,400 or they would abandon my shipment. Miraculously my check showed up 3 weeks later at their office, and they cashed it. This is Troy Containers L TD's scam:They do not let people know in their agreement, paperwork, or any correspondence that they require payment prior to your goods arriving at their facility. Then, they only take checks by mail, and they tell people they are "lost". Then they hold the shipment for ransom and if you don't agree to pay the ransom, your check will appear and they will cash it. And if you abandon the merchandise, well, it's theirs. They can't lose.I had to pay 1,300 CHF for this display to come from Switzerland plus freight costs. And I have an angry customer that did not receive his display. Dont you think I would make sure you received $281.85?? Please. All you have to do is google Troy Container LTD Scam and you will see other people that they have done this to.I run a very reputable Swiss watch business, and as a small business owner I pride myself on being honest, and running my business in a respectful way. I believe Troy Container LTD is corrupt and running a dishonest business in the State of New Jersey.I have forwarded all of this correspondence to the office of Consumer Affairs in New Jersey as well as the Governor's office. I think they should know what's going on at their ports and how Troy Containe LTD is treating people.
Regards,
[redacted]
Pursuant to the complaint filed by [redacted] the following is the chain of events that transpired. On January 5, 2015 an arrival notice was sent to the email id[redacted] for a shipment arriving in the US on January 9th, 2015 consigned to the following company [redacted]...
[redacted] The shipment was prepaid to door [redacted] by the shipper of record [redacted] This means that the delivery to [redacted] and the destination charges associated with the shipping terms DAP were prepaid. What was not included with this is the customs clearance cost that was contracted to us by [redacted] based on the quote sent to her on January 6th, 2015, quote # [redacted] (copy attached). This quote was accepted by [redacted] on January 7th, 2015 in writing in an email to [redacted] the import coordinator handling the file. Later in the day on January 6th, [redacted] of [redacted] sent the below email to [redacted] Arrival Notice and Invoice emailed on 1/6/2015 3:15:42 PM to [redacted] Good day, This is an FYI regarding your door move. Once the cargo is made available at the destination warehouse, Troy will arrange the delivery. We will need the customs clearance and the delivery order (with valid contact name and phone # for delivery location) to be faxed to [redacted] or email to [redacted] to allow the required 48 hrs for dispatch and pick up. This is to ensure no storage to the cnee account. Please confirm receipt and understanding of the above. Rgds [redacted] On January 15th, [redacted] sent an email to all the consignees in the container advising the shipments were available in our Ny warehouse and the last free day was going to be January 21st, 2015. On January 16th upon the completion of the customs clearance, [redacted] sent the invoice for the charges associated with the clearance to [redacted], copy of the tracking below Miscellaneous Invoice emailed on 1/16/2015 4:49:40 PM to [redacted] Hey [redacted] see attached, please send payment as soon as possible so that we can set up delivery. Rgds, [redacted] On January 30th, 2015 we received the payment of the collect charges for the customs clearance formalities. This was after the 1st check [redacted] sent through the [redacted] was deemed to be lost and she sent a replacement payment via [redacted] At this time [redacted] was complaining about the amount of storage charges for her shipment and was comparing us to [redacted] we are unsure what comparison was being made since are not close to being the same type of company. The shipment is still lying in the warehouse in Nj pending payment of the storage charges to deliver. Our partner was advised on February 4th that [redacted] was abandoning the shipment which she sent to us in writing. Factual data that has been incorrectly advised by [redacted] 1. [redacted] did not hire us to deliver her shipment, she hired us to customs clear her shipment with US Customs. That was completed, billed and paid. We had the broker of record pay any duties and taxes to Customs and Border Protection as required by the laws of the United States 2. We only received 1 payment which came to us via [redacted] check # [redacted] for the amount of $271.85 as quoted by us previously 3. [redacted] does not own the warehouse the cargo is stored at, this is a 3rd party warehouse and the charges are payable to them, this company is [redacted] located in [redacted] They are customs bonded warehouse and bonded by Customs and Border Protection. Therefore we cannot be holding her shipment for ransom since we have been paid in full and can only fulfill the contract of carriage once the charges are settled with [redacted] 4. On the arrival notice that was sent to [redacted] it clearly states the following “Acceptable means of Payment CHB or Forwarder Check, Bank Check, Money order or Wire Transfer, no Personal Checks or Credit Cards accepted”. Nowhere on our arrival notice or correspondence does it state we only accept payments via the [redacted] and it is company policy of the means of payment we accept. 5. It was advised to [redacted] on 1/16/15 to send payment as soon as possible so we can set up the delivery. If this was not clear that we needed payment prior to delivery she had every opportunity to ask for clarification.
Pursuant to the complaint filed by [redacted] the following is the chain of events that transpiredOn January 5, an arrival notice was sent to the email id [redacted] for a shipment arriving in the US on January 9th, consigned to the following company [redacted] [redacted] The shipment was prepaid to door [redacted] by the shipper of record [redacted] This means that the delivery to [redacted] and the destination charges associated with the shipping terms DAP were prepaidWhat was not included with this is the customs clearance cost that was contracted to us by [redacted] based on the quote sent to her on January 6th, 2015, quote # [redacted] (copy attached)This quote was accepted by [redacted] on January 7th, in writing in an email to [redacted] the import coordinator handling the fileLater in the day on January 6th, [redacted] of [redacted] sent the below email to [redacted] Arrival Notice and Invoice emailed on 1/6/3:15:PM to [redacted] Good day, This is an FYI regarding your door moveOnce the cargo is made available at the destination warehouse, Troy will arrange the deliveryWe will need the customs clearance and the delivery order (with valid contact name and phone # for delivery location) to be faxed to [redacted] *** or email to [redacted] to allow the required hrs for dispatch and pick upThis is to ensure no storage to the cnee accountPlease confirm receipt and understanding of the aboveRgds [redacted] On January 15th, [redacted] sent an email to all the consignees in the container advising the shipments were available in our Ny warehouse and the last free day was going to be January 21st, On January 16th upon the completion of the customs clearance, [redacted] sent the invoice for the charges associated with the clearance to [redacted] , copy of the tracking below Miscellaneous Invoice emailed on 1/16/4:49:PM to [redacted] Hey [redacted] see attached, please send payment as soon as possible so that we can set up deliveryRgds, [redacted] On January 30th, we received the payment of the collect charges for the customs clearance formalitiesThis was after the 1st check [redacted] sent through the [redacted] was deemed to be lost and she sent a replacement payment via [redacted] At this time [redacted] was complaining about the amount of storage charges for her shipment and was comparing us to [redacted] we are unsure what comparison was being made since are not close to being the same type of companyThe shipment is still lying in the warehouse in Nj pending payment of the storage charges to deliverOur partner was advised on February 4th that [redacted] was abandoning the shipment which she sent to us in writingFactual data that has been incorrectly advised by [redacted] [redacted] did not hire us to deliver her shipment, she hired us to customs clear her shipment with US CustomsThat was completed, billed and paidWe had the broker of record pay any duties and taxes to Customs and Border Protection as required by the laws of the United States We only received payment which came to us via [redacted] check # [redacted] for the amount of $as quoted by us previously [redacted] does not own the warehouse the cargo is stored at, this is a 3rd party warehouse and the charges are payable to them, this company is [redacted] located in [redacted] They are customs bonded warehouse and bonded by Customs and Border ProtectionTherefore we cannot be holding her shipment for ransom since we have been paid in full and can only fulfill the contract of carriage once the charges are settled with [redacted] On the arrival notice that was sent to [redacted] it clearly states the following “Acceptable means of Payment CHB or Forwarder Check, Bank Check, Money order or Wire Transfer, no Personal Checks or Credit Cards accepted”Nowhere on our arrival notice or correspondence does it state we only accept payments via the [redacted] and it is company policy of the means of payment we acceptIt was advised to [redacted] on 1/16/to send payment as soon as possible so we can set up the deliveryIf this was not clear that we needed payment prior to delivery she had every opportunity to ask for clarification
Complaint: [redacted]
I am rejecting this response because:I have every email saved regarding my correspondence with [redacted]s. [redacted]s is right - I accepted all of their terms. Except they are missing one major point. Never in any of their terms or correspondence does it state that payment is due BEFORE the goods hit their port in order for them to clear the shipment and not charge for storage fees.January 6th,[redacted] of [redacted] sent the below email to [redacted]Arrival Notice and Invoice emailed on 1/6/2015 3:15:42 PM to [redacted] Good day, This is an FYI regarding yourdoor move. Once the cargo is made available at the destination warehouse, [redacted]will arrange the delivery. We will need the customs clearance and the deliveryorder (with valid contact name and phone # for delivery location) to be faxedto [redacted] oremail to [redacted] to allow the required 48 hrs for dispatchand pick up. This is to ensure no storage to the cnee account. Please confirmreceipt and understanding of the above. Rgds [redacted] After I received this emaill from [redacted] I sent out payment for $271.85 via [redacted].Troy container contacted me on January 17th stating that my check was "lost in the mail" and that I needed to send additional payment. On that SAME DAY I called and asked if I could do a wire, or pay by phone so they could receive payment that same day so I would not incur fees, and [redacted] said NO. They only accept checks by mail. So, on the 17th of January, I [redacted] another check. Finally I was told that due to the delay in receiving my payment I would be charged $200 per day, a total of $1,400 or they would abandon my shipment. Miraculously my check showed up 3 weeks later at their office, and they cashed it. This is Troy Containers L TD's scam:They do not let people know in their agreement, paperwork, or any correspondence that they require payment prior to your goods arriving at their facility. Then, they only take checks by mail, and they tell people they are "lost". Then they hold the shipment for ransom and if you don't agree to pay the ransom, your check will appear and they will cash it. And if you abandon the merchandise, well, it's theirs. They can't lose.I had to pay 1,300 CHF for this display to come from Switzerland plus freight costs. And I have an angry customer that did not receive his display. Dont you think I would make sure you received $281.85?? Please. All you have to do is google Troy Container LTD Scam and you will see other people that they have done this to.I run a very reputable Swiss watch business, and as a small business owner I pride myself on being honest, and running my business in a respectful way. I believe Troy Container LTD is corrupt and running a dishonest business in the State of New Jersey.I have forwarded all of this correspondence to the office of Consumer Affairs in New Jersey as well as the Governor's office. I think they should know what's going on at their ports and how Troy Containe LTD is treating people.
Regards,
[redacted]
Pursuant to the complaint filed by [redacted] the following is the chain of events that transpired. On January 5, 2015 an arrival notice was sent to the email id[redacted] for a shipment arriving in the US on January 9th, 2015 consigned to the following company [redacted]...
[redacted] The shipment was prepaid to door [redacted] by the shipper of record [redacted] This means that the delivery to [redacted] and the destination charges associated with the shipping terms DAP were prepaid. What was not included with this is the customs clearance cost that was contracted to us by [redacted] based on the quote sent to her on January 6th, 2015, quote # [redacted] (copy attached). This quote was accepted by [redacted] on January 7th, 2015 in writing in an email to [redacted] the import coordinator handling the file. Later in the day on January 6th, [redacted] of [redacted] sent the below email to [redacted] Arrival Notice and Invoice emailed on 1/6/2015 3:15:42 PM to [redacted] Good day, This is an FYI regarding your door move. Once the cargo is made available at the destination warehouse, Troy will arrange the delivery. We will need the customs clearance and the delivery order (with valid contact name and phone # for delivery location) to be faxed to [redacted] or email to [redacted] to allow the required 48 hrs for dispatch and pick up. This is to ensure no storage to the cnee account. Please confirm receipt and understanding of the above. Rgds [redacted] On January 15th, [redacted] sent an email to all the consignees in the container advising the shipments were available in our Ny warehouse and the last free day was going to be January 21st, 2015. On January 16th upon the completion of the customs clearance, [redacted] sent the invoice for the charges associated with the clearance to [redacted], copy of the tracking below Miscellaneous Invoice emailed on 1/16/2015 4:49:40 PM to [redacted] Hey [redacted] see attached, please send payment as soon as possible so that we can set up delivery. Rgds, [redacted] On January 30th, 2015 we received the payment of the collect charges for the customs clearance formalities. This was after the 1st check [redacted] sent through the [redacted] was deemed to be lost and she sent a replacement payment via [redacted] At this time [redacted] was complaining about the amount of storage charges for her shipment and was comparing us to [redacted] we are unsure what comparison was being made since are not close to being the same type of company. The shipment is still lying in the warehouse in Nj pending payment of the storage charges to deliver. Our partner was advised on February 4th that [redacted] was abandoning the shipment which she sent to us in writing. Factual data that has been incorrectly advised by [redacted] 1. [redacted] did not hire us to deliver her shipment, she hired us to customs clear her shipment with US Customs. That was completed, billed and paid. We had the broker of record pay any duties and taxes to Customs and Border Protection as required by the laws of the United States 2. We only received 1 payment which came to us via [redacted] check # [redacted] for the amount of $271.85 as quoted by us previously 3. [redacted] does not own the warehouse the cargo is stored at, this is a 3rd party warehouse and the charges are payable to them, this company is [redacted] located in [redacted] They are customs bonded warehouse and bonded by Customs and Border Protection. Therefore we cannot be holding her shipment for ransom since we have been paid in full and can only fulfill the contract of carriage once the charges are settled with [redacted] 4. On the arrival notice that was sent to [redacted] it clearly states the following “Acceptable means of Payment CHB or Forwarder Check, Bank Check, Money order or Wire Transfer, no Personal Checks or Credit Cards accepted”. Nowhere on our arrival notice or correspondence does it state we only accept payments via the [redacted] and it is company policy of the means of payment we accept. 5. It was advised to [redacted] on 1/16/15 to send payment as soon as possible so we can set up the delivery. If this was not clear that we needed payment prior to delivery she had every opportunity to ask for clarification.