Troy Nelson Transmissions Reviews (3)
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Troy Nelson Transmissions Rating
Address: 8701 E. Florentine Road #B, Prescott Valley, Arizona, United States, 86314
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My experience at Troy Nelson Transmission was very exceptional. They were very friendly, helpful and did a great job on my car. I would highly recommend them for any car repairs.
After [redacted] had cost me $4500 dollars to overhaul my 1997 Dodge 2500 trans, I spent the next two years dealing with one trans problem after another. [redacted] didn't want to hear about my problems and made no effort to assist. In desperation, I called Troy at Troy Nelson Transmissions.
The road was not easy, I was pulling an oversized RV and maxing out the capability of my truck. Troy advised me of some of the problems with my trans and we decided to try a new overhaul. My next trip showed still more problems and another burned up torque converter. Troy said bring it back and we will warranty it, He did. Next trip hade more problems, Troy said bring it back and we will warranty it, He did. Next trip more problems, Rory said bring it back and we will fix it! This time Troy took the time to contact multiple expert sources and found several updated components and aftermarket "heavy duty" parts for my application. Troy took the time to research my usage problems and find a correction for them. He then overhauled mt trans again (under warranty) and charged my for the new updated parts only. I have now been on four trips and have had NO problems of any type. Troy Nelson Transmissions Fixed it.
It is very unusual in this day and time to find a truly honest and competent business, Troy Nelson Transmissions is one.
I'm a retired VET on low income. I was lured by some shops that cater to VETs with adds of almost free services. That may be cool but if you need heavy duty repairs the charges may be much higher than you want.
Troy and Kevin at Troy Nelson transmission and full service auto shop went the extra mile for me and you can trust your vehicle with confidence that it will be done right by the mechanics working there with awesome customer service!