Troy Pharmacy

Review: I received a package from this company c.o.d. through the USPS. I thought this maybe something that was 3 weeks over due and just thought was a problem still with insurance. After opening package and realizing this was not what I though it was. I am not sure why we ever received this in the first place. I went to the USPS store who told me I could not cancel the check because it had to be made out to the USPS and I had to refund through the company. I sent the package back to Troy Pharmacy

USPS tracking # [redacted] I also have a case number confirming delivery

Case # [redacted]

The USPS is saying they confirm delivery to Troy Pharmacy. I spoke with the Pittsburgh Office at ###-###-#### who called Troy Pharmacy and faxed over their delivery conformation. I spoke with Troy Pharmacy again after that, they are still claiming they did not get the package and said because it was not sign for they refuse to except they ever received the package. I talked with the USPS Customer Affairs office at ###-###-#### who says the package did not need a signature and the can confirm delivery. There was insurance on this package and the affairs office told me to call them as well in case they try and claim on this. I am currently waiting on a call back from that office # ###-###-####.

I have spoken several times with Troy Pharmacy trying to resolve this issue. I have exhausted all possibilities of resolving this issue with this company who has no desire resolve this issue.Desired Settlement: All I am looking for is refund for the item I returned to this company that the USPS can confirm they delivered.

Review: I ordered from Troy Pharmacy due in part to the My Rewards they offered when purchasing from them. Basically, when you purchased a qualifying order and once it was delivered they would award you between $3-$5 in rewards which you could cash out to a "My Rewards Card" (prepaid MasterCard) that they would apply the money to. Each points were added to your account, you could cash them out and they would apply the funds to that prepaid MasterCard. I placed many orders with them, spending a couple thousand dollars, all the while tracking my rewards and cashing them out to the "My Rewards Card" which I never received. Pursuant to my account and documentation I was due $455.00 to be applied to "My Rewards Card". It has been many months and after many attempts to contact someone first by telephone (you never reach a live person) then through multiple attempts by mail and now by email, I have received a response as to the status nor any reason why I have not received "My Rewards Card". I have all the rewards program information from their website saved as well as all my account information and a summary of the $455.00 that was to be applied to a rewards card.Desired Settlement: I request that a prepaid MasterCard be sent to me as soon as possible with the prepaid amount of $455.00 on it I was due per their program.

Review: I am a customer of Troy pharmacy. I became a customer on 9/13, today. Before I place an online order I always call the customer service number to verify that I can get through to someone in case I have issues or to verify that the site is real. I spoke to a rep who explained briefly how to go about placing my order online. After entering all of my personal and health information and setting up an account my order was complete. I checked my email, and had gotten nothing so I went back to sign in so I could track my order and review my information. I was unable to gain access. I called customer service again. I was told to "hold on" and then a man named [redacted] came back on the line and stated my order went through and to call back in 20 mins for a tracking number. This seemed very odd as I had not given him any of my information. So I called back, he again was the one to answer and put me on hold. A woman came on the line asked me to spell my name which I did. She then stated I wasn't in the system. I told her I had just spoken to [redacted] who verified I was in fact in the system. She asked me to try logging in from another site, and when I told her I had already tried that site she said I hadCalled too many times and that I was frustrating her. I triedExplaining my concerns about being able to log in and informed her that I had previous issues with another website that took my money and sent nothing, and that was why I wanted to be sure that I could log on. She became angry stating that their pharmacy was a cash on delivery pharmacy and that they weren't stealing my money. I again triedTo calmly and politely get answers to how I could log on when she started talking over me and said she wasn't giving me any additional information and hung up on me. I called back and [redacted] answered again and I explained to him that the woman was very rudeAnd that I just wanted to figure out how to log on. He stated that I used inappropriate language with the woman which never happened. He then hung up on me.Desired Settlement: The only thing I would like is simply an apology forThe rude and disrespectful treatment that was very inappropriate for a business/ customer serviceInteraction.

Business

Response:

When dealing with this patient, she was the rude one. She called my employee a [redacted], I heard this myself and told her to hang up on her as it is our policy to not stand abusive language. We do not tolerate that from the employees let alone a patient. She was to call back when she was calm and we would clear up the issue she was having.

Once the patients order was approved by both of the physicians then we processed and filled the order in the manner as stated on the website. To give the patient her tracking number requires asking a series of questions to verify that in fact we were speaking with the correct person due to HIPPA laws and regulations.

The letter as filed with the Revdex.com by the Ms. [redacted] is a gross misrepresentation of what actually occurred. Ms. [redacted] was the party that engaged in rude behavior that escalated to name calling and eventually the use of profanity on her part, only. All of our team treat every patient with the highest degree of respect and professionalism. It would seem that due to her lack of understanding of the lengths that must be gone to in the protection of patient confidentiality under HIPAA she may have misinterpreted in her lack of knowledge our attempts to protect all patient information as something else.

Thank you

James C Burke R Ph