Troy'S Florist

I am rejecting this response because:These conditions that he spoke to neighbors about, I dont think he didI asked my neighbor who has had no issue with her pool deck and she stated he did not contact herOne mile away my inlaws had concrete poured and four years later there only minor cracks ( To be expected)If I had been informed about this before hand, I would not have had the work done.I am just now complaining about the patch job because I was hoping the color would lighten up to match the rest of the concreteIt didn'tBottom line, Its a shame that I paid $for a concrete job that didn't even last a yearIf [redacted] wants to give me a credit, He may mail a check to my house

We completed the job about months agoWe Used 2-inches of road base gravel fo the concrete prep work, and we compacted the gravelWhen we received the first complaint, I took a look at the concrete and came to the conclusion that the recidence is set in an expansive soil area, and there is little I can do about itI let the owner know thatI also had the oportunity to check with the neighbors, and they seem to have the same problemThe expansive soil semmes to be a problem in the area of Morada, where they liveWe also patched the small piece of concrete that broke of the deck on november We did not received a complaint about it until november 28, 2016; the same day the complaint was filed in Revdex.comWe recomend that he gets a soil engeneer so he can recomend what can be done on that type of soilIf there is anything we can do we would gladly do it, for a cost, and we will also give [redacted] a creditSincerely, [redacted]

It is a fact that the we had to repair the costumer's plaster, but there are a few details he is leaving outWhen we originally re-plaster the warranty was only for one year for repairs with no charge, since used standard plasterThe cracking of the plaster happened about two after the
re-plastering, that's why we had to charge himAnother detail he left out wast that when we went to see the cracked plaster, the pool was emptyThat would automatically void the warranty, if he had one at the time, since re-plastered pools need to be always hydrated so they don't suffer damageWhen we originally bid for the new pool repair, we gave him a bid of $2,200, which we immediately reduced to $1,100, since he was a former customerHe fully accepted the $1,bidOnce we went on with the repair, we realized that there was not structural damage to the steps, so we reduced the charge for the repair even more, to bring the total charge to only $This shows that we were willing to negotiate with him in order to get him a price he was ok withAfter the job was completed he seemed satisfied with the result, since he actually paid for the jobOne would think that if he wasn't satisfied he wouldn't done thatFor us, the complaint seemed to come out of the blue, since he did not contact us right after the job to show his dissatisfactionHopefully this response would help clear things out and help reach everybody to a satisfactory outcome

At this moment we are willing to negotiate a refund.We are willing to refund $1,

I am rejecting this response because:These conditions that he spoke to neighbors about, I dont think he didI asked my neighbor who has had no issue with her pool deck and she stated he did not contact herOne mile away my inlaws had concrete poured and four years later there only minor cracks ( To be expected)If I had been informed about this before hand, I would not have had the work done.I am just now complaining about the patch job because I was hoping the color would lighten up to match the rest of the concreteIt didn't. Bottom line, Its a shame that I paid $for a concrete job that didn't even last a year. If *** wants to give me a credit, He may mail a check to my house

We completed the job about months agoWe Used 2-inches of road base gravel fo the concrete prep work, and we compacted the gravelWhen we received the first complaint, I took a look at the concrete and came to the conclusion that the recidence is set in an expansive soil area, and there is
little I can do about itI let the owner know thatI also had the oportunity to check with the neighbors, and they seem to have the same problemThe expansive soil semmes to be a problem in the area of Morada, where they liveWe also patched the small piece of concrete that broke of the deck on november We did not received a complaint about it until november 28, 2016; the same day the complaint was filed in Revdex.comWe recomend that he gets a soil engeneer so he can recomend what can be done on that type of soilIf there is anything we can do we would gladly do it, for a cost, and we will also give *** *** a creditSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI think thats a fair offer