Troy's Seaside Landscaping

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, based on the response the business provided to you, that alone should indicate how poorly they treat their customers. After 3 months of waiting for product, that I was never updated on the status of until I called, I think that warrants a "vent". This company shouldn't be trusted soley based on the fact they have zero customer service skills. I ask this complaint remains available for all to see, just so others can think twice before they attempt business with this company. I do not wish for this complaint to be removed.
Regards,
[redacted]

The customer had returned an air mattress claiming it was defective and did not hold air.  After inflation testing of the mattress for a week with weights placed upon it, it was determined that the mattress did not leak.  Unfortunately, the mattress had dirt stains on it, and therefore we...

could not return it to our inventory.Before issuing a return authorization, we strive to explain that the vast majority of mattresses that are returned are not actually defective, and that it is usually a loose air valve that is the problem.  We ask that the customer tighten the air valves, and test the mattress again before returning it for inspection.  However, the customer insisted on returning the mattress without testing it.At this point, we had a viable mattress that we could not sell.In order to resolve this issue, we returned the mattress to the customer, and requested the manufacturer supply a new carrying bag.  We did not charge the customer for the expenses incurred in returning the mattress to him.  The customer has not provided any subsequent feedback, which usually indicates that he has not had any further problems with the mattress.

The customer had ordered two [redacted] step bars from TruckCandy.  Both of these were to ship directly from the manufacturer to the customer.  [redacted] confirmed receipt of the order on August 18.The black step bars shipped right away  [redacted].  However, [redacted] scraped the...

label off of the package and could not identify which box the label went on.  They placed a note in their tracking system, but did not notify us that the package was not going to be delivered.  Therefore we were unaware that there was a problem until the customer inquired about the order status.[redacted] is now on backorder on these steps until early November.[redacted] had stated that the stainless steps were on backorder, but that they would be ready to ship within two weeks.  Upon following up, they stated that they would ship October 8.  After numerous emails and calls, they finally shipped: [redacted] [redacted]I apologize for the delays in shipping your order.  I had not properly monitored the numerous delays that have occurred, and are continuing to occur on this order.We are expecting the black step bars to be ready to ship in approximately two weeks.  And I will absolutely monitor this situation to make sure that [redacted] ships them as soon as they are available.However, if the customer prefers a refund for the black bars, we can cancel his order and issue an immediate credit.