TRS

We had a contractor do $35,in damage to our brand new home - it was an incredibly stressful time and took 2+ months to solve, but TRS staff (down to the owner) were always courteous and transparent despite my progressively more frustrated demeanorThe work they did was fantastic, and none of my frustrations were related to themThe house looks so good I hired one of their employees to do cleaning work for me on the side

I had the worst experience with TRS My year old elderly mother hired them to do mold work on her house Matt B [redacted] came to the house on behalf of TRS The cost for the inspection is $ Matt was paid that and much more, BUT he had no receipt book Now how is a company going to collect money and have no receipts Matt gave total restoration the $125, but not the rest He was paid $ Matt contends he was not given $and since he had no receipts, as a business should always have receipts, there is no record My mother called the police after TRS charged her more than what she says she paidTRS filed a warrant in debt As Christians we paid what we believe is overage And I said I was going to social media to share my experienceAnd the manager of TRS threatened to sue We have a right to share our experience and rate the company They should be shame

Initial Business Response / [redacted] (1000, 7, 2015/09/28) */ Contact Name and Title: Customer Service Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fightfast.com FightFast has been in business for years and pride ourselves in getting customers their orders fast On July 25th, this customer took advantage of a free knife throwing offer which includes a free throwing knife and a DVD instructional package FightFast has sold this same package all over the world for $97, but this deal gave him the "stinger" knife and the DVD package free as long as he paid shipping and handling So far we have given away nearly 100,of these packagesWe can do this because some people choose to purchase our other product This customer did just that choosing to purchase the "Gold Level Upgrade" of "American BadAss Survival 2" It is clear in the video as well as in the webpage copy that this upsell is NOT freeIt costs $There is no way this could have been added to his order without this customer hitting a big red button that reads: ""Yes, Upgrade Me To The Gold Level Now!" The USPS shipping is: USPS XXXXXXXXXXXXXXXXXXXXXX His order was shipped out the very next business day and USPS delivered the package July To receive a refund this customer must return the packageWe cannot refund his money without the package being returned Regards, Customer Service FightFast/TRS Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not receive whatever product they said I orderedTracking number was given to supervisor at local USPS and was informed it was not delivered and they cannot find itWas told to have TRS to fill out form/complaint so USPS can refund TRS the moneyThat was weeks ago and still no response from TRS.I cannot get TRS to communicate or contact me Final Consumer Response / [redacted] (4200, 19, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I opened the package when it arrived.only the throwing knife was inside.NO dvd.I will take a lie detector test to prove I am not lying.TSR should reinventory that product to see if one of the employees thought they had included itAlso ,pushing the red upgrade button does not allow them to tag my card.All other web sites make you edit information,state the amount your card will be tagged for and then let you continue to checkoutThis website had no protocol for this.A lie detector and inventory is only way to solve this Final Business Response / [redacted] (4000, 21, 2015/11/09) */ We received the following email from the customer on 11/8/2015, he will be contacting Revdex.com to let you know that he has found the dvd that we did ship to him Here is the customers email,: the mystery has been solved and I need to apologise to Mr [redacted] The dvd has been found.The scenario was as follows: I immediately opened package,took knife out,and went to play with my new toy in backyard.Meanwhile my son-in-law went through package and took out dvd.He put it on bookcase .He had plans to take it home to view but forgot about it.I did not know this until a recent visit and my daughter saw my lettersShe stated that it was here and son-in-law had placed it in den.She showed me where he put itSo I do have it but honestly did not know about it's existence.I will keep it since I caused so much uproar.I will let Revdex.com and DOJ know it has been resolvedLet me know if there is any way you want me to address or write to these two entities Thanks The customer should be contacting Revdex.com to let them know that the issue has been resolved and he did in fact receive the merchandise, and it was just misplacedHe will be keeping the itemIf he ever requests a refund, he just needs to mail it back to us Thanks Fightfast Customer Service

Hello, Thank you for writing inThis customer did contact us about non receipt of an item to which we investigated and requested a reshipThis happened during a hiccup so to speak in our system and some orders had been dropped instead of shippedIt happened for a very brief amount of time however we had to investigate it thoroughlyWe notified the customer of the error and sent him a free self defense video in the interim to make up for the delayed orderWe then shipped his order USPS tracking ID # [redacted] and tracking shows that this item was in fact delivered on 6/23/at 10:AMI hope this helps

Initial Business Response /* (1000, 5, 2016/04/07) */
On Dec 26th, this customer requested three 325S tactical folding knives (order ID # XXXXXXXXX) with an instructional "FastBlade" DVD
This is a free knife we offer for just shipping and handlingFor shipping and handling he paid a total
of $
But since we limit the number of free items to just two knives, on Dec
we issued a $refund of the shipping and handling for one of the knives, (transaction ID #25TXXXXXXKXXXXXXJ)
Then, on Jan 3rd, 2016, this customer ordered "X-Tec Fighting System"
DVD product for half price, (order# XXXXXXXXX)With shipping and handling his total was $
The order was shipped USPS (tracking # XXXXXXXXXXXXXXXXXXXXXX) and was received by the customer on Jan 9th,
This customer contacted the FightFast/TRS offices by email and there appeared to be a great deal of confusion over which of the two orders he was having trouble with as he insisted that he had paid $44, but appeared to be referring to the first order of $
Since then we have straightened out the confusion and sent this customer another "FastBlade" DVD by USPS, (tracking# XXXXXXXXXXXXXXXXXXXXXX)
Hope this helps
Regards,
Customer Service
FightFast/TRS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12230243, and find that this resolution is satisfactory to me Thank you Revdex.com for your mediation support in getting this resolvedI appreciate TRS in sending another PenI have ordered many other products from them in the past and never had any issue, in fact usually the order is accurate and received fairly quicklyI appreciate them and you going the extra mile to take care of thisHave a nice day.Thanks again, Rob

TRS Did work for me and my family when we had water damage from a Hot water Heater. They are a great company to work with and do outstanding work. I would recommend them to anybody. The owner [redacted] is only a phone call away and is always their to answer any question that you may have.
All around great company everybody I talked with at TRS where great.
Thanks for a great job on my house TRS

Thank you for writing in.Even though the weight of the shipment shows we did include the Penlight when shipping  we have shipped this customer another.

Initial Business Response /* (1000, 7, 2015/09/28) */
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fightfast.com
FightFast has been in business for 27 years and pride ourselves in getting customers their orders fast.
On July 25th, 2015 this...

customer took advantage of a free knife throwing offer which includes a free throwing knife and a DVD instructional package.
FightFast has sold this same package all over the world for $97, but this deal gave him the "stinger" knife and the DVD package free as long as he paid shipping and handling.
So far we have given away nearly 100,000 of these packages. We can do this because some people choose to purchase our other product.
This customer did just that choosing to purchase the "Gold Level Upgrade" of "American BadAss Survival 2".
It is clear in the video as well as in the webpage copy that this upsell is NOT free. It costs $97. There is no way this could have been added to his order without this customer hitting a big red button that reads: ""Yes, Upgrade Me To The Gold Level Now!"
The USPS shipping is:
USPS XXXXXXXXXXXXXXXXXXXXXX
His order was shipped out the very next business day and USPS delivered the package July 31.
To receive a refund this customer must return the package. We cannot refund his money without the package being returned.
Regards,
Customer Service
FightFast/TRS
Initial Consumer Rebuttal /* (3000, 9, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not receive whatever product they said I ordered. Tracking number was given to supervisor at local USPS and was informed it was not delivered and they cannot find it. Was told to have TRS to fill out form/complaint so USPS can refund TRS the money. That was 2 weeks ago and still no response from TRS.I cannot get TRS to communicate or contact me
Final Consumer Response /* (4200, 19, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I opened the package when it arrived.only the throwing knife was inside.NO dvd.I will take a lie detector test to prove I am not lying.TSR should reinventory that product to see if one of the employees thought they had included it. Also ,pushing the red upgrade button does not allow them to tag my card.All other web sites make you edit information,state the amount your card will be tagged for and then let you continue to checkout. This website had no protocol for this.A lie detector and inventory is only way to solve this.
Final Business Response /* (4000, 21, 2015/11/09) */
We received the following email from the customer on 11/8/2015, he will be contacting Revdex.com to let you know that he has found the dvd that we did ship to him.
Here is the customers email,:
the mystery has been solved and I need to apologise to Mr. [redacted]. The dvd has been found.The scenario was as follows:
I immediately opened package,took knife out,and went to play with my new toy in backyard.Meanwhile my son-in-law went through package and took out dvd.He put it on bookcase .He had plans to take it home to view but forgot about it.I did not know this until a recent visit and my daughter saw my letters. She stated that it was here and son-in-law had placed it in den.She showed me where he put it. So I do have it but honestly did not know about it's existence.I will keep it since I caused so much uproar.I will let Revdex.com and DOJ know it has been resolved. Let me know if there is any way you want me to address or write to these two entities.
Thanks
The customer should be contacting Revdex.com to let them know that the issue has been resolved and he did in fact receive the merchandise, and it was just misplaced. He will be keeping the item. If he ever requests a refund, he just needs to mail it back to us.
Thanks
Fightfast Customer Service

I had the worst experience with TRS. My 75 year old elderly mother hired them to do mold work on her house. Matt B[redacted] came to the house on behalf of TRS. The cost for the inspection is $125. Matt was paid that and much more, BUT he had no receipt book. Now how is a company going to collect money and have no receipts. Matt gave total restoration the $125, but not the rest. He was paid $500. Matt contends he was not given $500 and since he had no receipts, as a business should always have receipts, there is no record. My mother called the police after TRS charged her more than what she says she paid. TRS filed a warrant in debt. As Christians we paid what we believe is overage. And I said I was going to social media to share my experience. And the manager of TRS threatened to sue We have a right to share our experience and rate the company. They should be shame.

Hello,   Thank you for writing in. This customer did contact us about non receipt of an item to which we investigated and requested a reship. This happened during  a hiccup so to speak in our system and some orders had been dropped instead of shipped. It happened for a very brief...

amount of time however we had to investigate it thoroughly. We notified the customer of the error and sent him a free self defense video in the interim to make up for the delayed order. We then shipped his order USPS tracking ID # 94[redacted]73367075672 and tracking shows that this item was in fact delivered on 6/23/17 at 10:39 AM. I hope this helps.

I had the worst experience with TRS. My 75 year old elderly mother hired them to do mold work on her house. Matt B[redacted] came to the house on behalf of TRS. The cost for the inspection is $125. Matt was paid that and much more, BUT he had no receipt book. Now how is a company going to collect money and have no receipts. Matt gave total restoration the $125, but not the rest. He was paid $500. Matt contends he was not given $500 and since he had no receipts, as a business should always have receipts, there is no record. My mother called the police after TRS charged her more than what she says she paid. TRS filed a warrant in debt. As Christians we paid what we believe is overage. And I said I was going to social media to share my experience. And the manager of TRS threatened to sue We have a right to share our experience and rate the company. They should be shame.

We had a contractor do $35,000 in damage to our brand new home - it was an incredibly stressful time and took 2+ months to solve, but TRS staff (down to the owner) were always courteous and transparent despite my progressively more frustrated demeanor. The work they did was fantastic, and none of my frustrations were related to them. The house looks so good I hired one of their employees to do cleaning work for me on the side.

TRS Did work for me and my family when we had water damage from a Hot water Heater. They are a great company to work with and do outstanding work. I would recommend them to anybody. The owner [redacted] is only a phone call away and is always their to answer any question that you may have.

All around great company everybody I talked with at TRS where great.

Thanks for a great job on my house TRS

Poor service, long wait for repairs and extremely expensive compared to going rate for likewise repairs. Shop around get going rates before signing contract, and get everything in writing, I mean everything in writing. Poor and stressful experience for us going with this company.