Tru Colors Customs

Initial Business Response /* (1000, 5, 2015/07/16) */
We are in receipt of the letter from Ms*** ***
A black emulsion seal coat which she purchased is clearly a cosmetic applicationIt does not prolong the lift of a driveway, it is similar to painting your wallsThe longevity of a seal
coat is usually a year or less with the Minnesota climateThere is nothing sub-standard on her project, and it meets industry standardsWe do not warranty emulsion seal coats because they are purely a cosmetic application and the customer's choice to applyWe have spoken to Ms*** via telephone and did an on site evaluationsAs a courtesy, we would be willing to refund $of her money, and she can hire another contractor of her choice, as indicated by the amounts of her other estimates ranging from $200-$dollars, and have it reapplied
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would accept half of the amount I paid since I was so over charge for the job from the beginnningAnd the quality of the work is not very goodI will accept $to close this case
Final Business Response /* (4000, 9, 2015/07/23) */
We agree to refund her $The check will be sent in the mail tomorrow 7/24/

Initial Business Response /* (1000, 8, 2015/12/17) */
According to our sub-contractor who installed the concrete sidewalk, the rock pops the homeowner is concerned about are considerd a normal occurance with concrete and in no way will structurally harm the concrete.9(Please see attached photos) ...

Since the homeowner is in disagreement with this evaluation, we would recommend that she hire a third party engineer that is certified in concrete to perform an evaluation on her driveway. Upon reciept of thier findings we will act accordingly.