In response to [redacted] 's complaint, we have tried on numerous occasions to make this neighbor of a customer happy to no avail [redacted] is the neighbor to a customer we have had for yearsHis first complaint was a phone call last summer demanding that I "come and see what we had done to his property"Upon arrival, there was so little grass on his driveway and retaining wall that I was able to simply blow it off with one swipe of my hand I was astonished that I had been called about something so small, nevertheless I called him back and apologizedWe then had another similar issue later in the summer of which I handled once againThis neighbor has a shed and garage that are directly adjacent to the property we mow and it is very easy to possibly get clippings from the mower into his lawn, which has been [redacted] 's issue all alongIn the most recent episode from [redacted] , he left me a curse laden message, "who the [redacted] do you have working for you, etcetc." "you must be a [redacted] ***etc." This sort of phone call is inappropriate especially because of how unbelievably small the issues have been in the pastOnce he left that message I called him and told him not to call me ever again especially in that sort of manner What I have done since is simply tell my guys to "bag" the lawn of our customer next door to help from any grass potentially going onto [redacted] 's propertyWe will try our best to make sure this does not happen in the future [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I believe it should be standard practice for this company to respect property linesThe neighbors of their clients should not have to submit a request to the business to keep them from altering their propertyI don’t think a special note to the foreman/crew should be required to keep things like this from happeningOnce this was brought to the business owners’ attention it should have endedThere is clearly an issue with training and communicationThe business owner is accountable, not the foreman/crew Regards, [redacted] ***
This homeowner did call the office and I gave the note to my foremanHe must have not read the note while out at the customer's home and accidentally drove the mower on the neighbor's yardI will again mention this to the foreman of that crew for future visits to the propertyI apologize for the oversight by this crew
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Prior to hiring Delaware Lawn Crew LLC, I was cutting my own lawn and used to plan my weekend around it. I first hired them about 4 years ago. Since then, my weekends have been much more relaxing and flexible. They show up at my house every week and leave my lawn with a manicured cut and always blow off the extra grass from the walkways and driveways. I also asked them to blow off leaves on my deck, which they do weekly as well at no extra charge. Their teams are also talented at leaf removal, sod planting, laying down stone, clean-up projects, mulching and plowing/shoveling. It's been very easy to work with them. They are good at following my instructions. I like their online bill payment system and extraordinary customer service from both Joe and Phil. It's also nice to know that their business is helping to support the University of Delaware Men's Crew team where Phil and Joe are both very successful coaches in their free time. I've really enjoyed working with this company and highly recommend them. In fact a few of my neighbors have switched to Delaware Lawn Crew after seeing their quality work at my house.
To Whom it May Concern,In response to the complaint registered by Mrs [redacted] (# [redacted] ), her and I obviously don't see eye to eye on exactly what happened on the date in question as well as the events leading up to us running her (or Mr***'s) credit cardThis is an account that is nearly days past due in which we have made over attempts to call Mr [redacted] at the phone number we have on file, of which we also left messages asking to be paid, with no return callsThe last payment we received was on 7/12/for $and have since invoiced the customer six additional invoices, non of which were paidThere was also never a call to stop service or try and arrange a payment plan for any of the invoices (which we would have been happy to discuss with the customer)There has been absolutely no attempt to pay for the service we provided.On the date that I ran the customer's credit card, I spoke with Mr [redacted] briefly on the phoneI told him that I can simply run the credit card we have on file (which stays encrypted on our company website only exposing the final four digits of the card to even me) to finally get the balance paid for the yearHe then told me that was fine, but it was his wife's credit card, she pays the bills and that I needed to call her and confirmHe gave me her number, I called her and was absolutely not forceful in any way on the phoneIf anything, once I told Mrs [redacted] who I was she, became rude to me and tried to rush me off the phoneBefore she could, she said that the card we had on file was Mr***'s and he deals with itI had already spoke to Mr [redacted] and he told me he wanted to pay it so after Mrs [redacted] hung up on meI tried to call back Mr [redacted] (he didn't pick up)I ran the card as he told me they planned to Regardless of what Mrs [redacted] thinks happens, I was told we could run a card so I didAlso keep in mind, I could have ran the card anytime in the previous months to pay this bill but did not, nor would I have if I had not spoken to Mr [redacted] that day In fact, I even text messaged Mr [redacted] that day saying that we ran the card on file and that everything was taken care ofIt wasn't until days later that he called and asked to speak to me regarding this issueI apologize for the miss communication and that there were over draft fees taken from Mrs***'s accountThis was not my intention when I ran the card but I also don't believe this is my responsibility after I was getting the 'back and forth' from this customer to pay her over draft feesI understand Mrand Mrs [redacted] may have fallen onto some tough financial times but they could have stopped service at any time and paid a smaller balance thenIt is my belief that this customer had no plan to pay this bill and tried to confuse me in order to get me off the phone trying to make a collection for what was owed.My response to Mrs***'s request for a refund is that I will pay her over draft fees via check ($70) once the credit payment processes on my endI do not feel like I should have to pay that at all, but will in a sign of good faith
[redacted] 's comments are notedWe will continue to bag the lawn of the neighbor in order to keep grass off of neighbor's property
In response to [redacted] 's complaint, we have tried on numerous occasions to make this neighbor of a customer happy to no avail [redacted] is the neighbor to a customer we have had for yearsHis first complaint was a phone call last summer demanding that I "come and see what we had done to his property"Upon arrival, there was so little grass on his driveway and retaining wall that I was able to simply blow it off with one swipe of my hand I was astonished that I had been called about something so small, nevertheless I called him back and apologizedWe then had another similar issue later in the summer of which I handled once againThis neighbor has a shed and garage that are directly adjacent to the property we mow and it is very easy to possibly get clippings from the mower into his lawn, which has been [redacted] 's issue all alongIn the most recent episode from [redacted] , he left me a curse laden message, "who the [redacted] do you have working for you, etcetc." "you must be a [redacted] ***etc." This sort of phone call is inappropriate especially because of how unbelievably small the issues have been in the pastOnce he left that message I called him and told him not to call me ever again especially in that sort of manner What I have done since is simply tell my guys to "bag" the lawn of our customer next door to help from any grass potentially going onto [redacted] 's propertyWe will try our best to make sure this does not happen in the future [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I believe it should be standard practice for this company to respect property linesThe neighbors of their clients should not have to submit a request to the business to keep them from altering their propertyI don’t think a special note to the foreman/crew should be required to keep things like this from happeningOnce this was brought to the business owners’ attention it should have endedThere is clearly an issue with training and communicationThe business owner is accountable, not the foreman/crew Regards, [redacted] ***
This homeowner did call the office and I gave the note to my foremanHe must have not read the note while out at the customer's home and accidentally drove the mower on the neighbor's yardI will again mention this to the foreman of that crew for future visits to the propertyI apologize for the oversight by this crew
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Prior to hiring Delaware Lawn Crew LLC, I was cutting my own lawn and used to plan my weekend around it. I first hired them about 4 years ago. Since then, my weekends have been much more relaxing and flexible. They show up at my house every week and leave my lawn with a manicured cut and always blow off the extra grass from the walkways and driveways. I also asked them to blow off leaves on my deck, which they do weekly as well at no extra charge. Their teams are also talented at leaf removal, sod planting, laying down stone, clean-up projects, mulching and plowing/shoveling. It's been very easy to work with them. They are good at following my instructions. I like their online bill payment system and extraordinary customer service from both Joe and Phil. It's also nice to know that their business is helping to support the University of Delaware Men's Crew team where Phil and Joe are both very successful coaches in their free time. I've really enjoyed working with this company and highly recommend them. In fact a few of my neighbors have switched to Delaware Lawn Crew after seeing their quality work at my house.
To Whom it May Concern,In response to the complaint registered by Mrs [redacted] (# [redacted] ), her and I obviously don't see eye to eye on exactly what happened on the date in question as well as the events leading up to us running her (or Mr***'s) credit cardThis is an account that is nearly days past due in which we have made over attempts to call Mr [redacted] at the phone number we have on file, of which we also left messages asking to be paid, with no return callsThe last payment we received was on 7/12/for $and have since invoiced the customer six additional invoices, non of which were paidThere was also never a call to stop service or try and arrange a payment plan for any of the invoices (which we would have been happy to discuss with the customer)There has been absolutely no attempt to pay for the service we provided.On the date that I ran the customer's credit card, I spoke with Mr [redacted] briefly on the phoneI told him that I can simply run the credit card we have on file (which stays encrypted on our company website only exposing the final four digits of the card to even me) to finally get the balance paid for the yearHe then told me that was fine, but it was his wife's credit card, she pays the bills and that I needed to call her and confirmHe gave me her number, I called her and was absolutely not forceful in any way on the phoneIf anything, once I told Mrs [redacted] who I was she, became rude to me and tried to rush me off the phoneBefore she could, she said that the card we had on file was Mr***'s and he deals with itI had already spoke to Mr [redacted] and he told me he wanted to pay it so after Mrs [redacted] hung up on meI tried to call back Mr [redacted] (he didn't pick up)I ran the card as he told me they planned to Regardless of what Mrs [redacted] thinks happens, I was told we could run a card so I didAlso keep in mind, I could have ran the card anytime in the previous months to pay this bill but did not, nor would I have if I had not spoken to Mr [redacted] that day In fact, I even text messaged Mr [redacted] that day saying that we ran the card on file and that everything was taken care ofIt wasn't until days later that he called and asked to speak to me regarding this issueI apologize for the miss communication and that there were over draft fees taken from Mrs***'s accountThis was not my intention when I ran the card but I also don't believe this is my responsibility after I was getting the 'back and forth' from this customer to pay her over draft feesI understand Mrand Mrs [redacted] may have fallen onto some tough financial times but they could have stopped service at any time and paid a smaller balance thenIt is my belief that this customer had no plan to pay this bill and tried to confuse me in order to get me off the phone trying to make a collection for what was owed.My response to Mrs***'s request for a refund is that I will pay her over draft fees via check ($70) once the credit payment processes on my endI do not feel like I should have to pay that at all, but will in a sign of good faith