Tru-Pak Moving Systems, Inc.

*** *** *** * *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** ** *** *** *** The services completed on ***'s *** were a complete
Major service less the transmission and differential fluids as they were done in Nov The reduced labour time was charged and the corresponding fluids were not charged.(we do this so our customers do not get double charged for overlapping operations.) I had also verbally explained last Nov that normally the driveline fluids are part of a major serivce and the balance of this service should be done as it was needed to be doneDuring the service Dan(the technician) noticed the heavily carboned state of the engine and recommended a fuel injection service which *** authorized*** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ** * *** *** *** *** *** *** ** *** ** *** * *** *** *** ** *** *** *** ** ** *** ** ** *** *** *** ** ** *** *** * *** *** ** *** ** *** *** *** *** *** *** We all have the freedom to shop and compare before making our purchasing choices** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** * ** *** ** *** *** *** *** *** ** *** *** *** *** ** *** ** *** *** *** ** *** *** *** * ** *** *** *** *** ** *** *** *** *** *** Also he is willing to give a good faith refund of 20% off her bill ($1,x 20% = $208.28)bye no means does this mean we agree with her complaint, we would just like to resolve the issue

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Complaint: ***
I am rejecting this response because:? The extra billed hour of labour alone is worth $125.? That only leaves $for the $of unauthorized parts not to mention all the labour to install them which I did not ask a credit for.? ?
Sincerely,
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