TRU Taekwondo Center, LLC

From: Krista May< [redacted] @comfortspecpa.com>Date: Sat, Dec 31, at 10:AMSubject: ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Good Morning-Not every picture that is taken during the inspection is put into the reportThe inspector chooses the pertinent photos to add in the reportNo, every house that is purchased does not have furnishings in themThe accusation that the picture we supplied was when Jason came back is falseWe went through the inspector’s lap top from the inspection done that day in JuneJason did offer to have someone come in and clean the stainingWe require the signed release for any work that would need to be completed in the home [redacted] is refusing to sign thatTo summarize- There was personal property in the home concealing some areasThe report recommended appropriate actions to be taken by [redacted] prior to closing, which she did not doAs a courtesy, Jason came to look at the issue and offered her someone to come out to clean the stainingShe refused to follow the procedure set forth to have that happen.We are sorry that she found an issue months after her inspection took placeWe have warranties and procedures to deal with this type of issue when it comes up, she is not following these proceduresAs far as ComfortSpec not honoring agreements, I have again attached a copy of the inspection agreement that [redacted] signed.Thanks again Krista M**Operations ManagerT: [redacted] E: [redacted] @comfortspecpa.comW:www.comfortspecpa.com

From: Krista M**< [redacted] @comfortspecpa.com>Date: Mon, Nov 21, 2016 at 3:20 PMSubject: id# [redacted] To: [redacted] < [redacted] @mybbb.org>Good Afternoon-Our inspection comes with a 100 day warranty which is gone over in the pre-inspection agreement which [redacted] signed prior to her... inspection. Her inspection was in June. She contacted us after the 100 days were over. The home was furnished with a moderate amount of storage observed. Item in the report : There were a moderate amount of personal/household items in each room. Furniture, storage, appliances and/or wall hangings are not moved to permit inspection 0and may block defects. • This house was unoccupied however, it was furnished. Furniture, storage, appliances and/or wall hangings are not moved to permit inspection and may block defects. • Recommend thorough review of interior areas during final walk-through inspection prior to closing. • Storage in home limited inspection. (Did she do this as we recommended? ) It is also stated in the report that After reviewing the photos from the inspection the area she is speaking of was not visible at the time of inspection due to these items. As a courtesy, we went back to the home to evaluate the issue. We then offered to have the area professionally cleaned. We always require the signing of the release prior to any work being performed. She elected not to sign the release. Krista M**Operations ManagerT:###-###-####E: [redacted] @comfortspecpa.comW:www.comfortspecpa.com

From: Krista M***Date: Thu, Feb 4, at 3:PMSubject: *** *** *** ID# ***To: ***@myRevdex.com.orgGood Afternoon ***-Please see our attached reply to the claimI also have a signed pre-inspection agreement from *** *** and a copy of his
septic reportPlease confirm receipt and let me know if there is anything else that we need, to do. Thank you Krista M**Operations ManagerT:###-###-####E:***@comfortspecpa.comW:www.comfortspecpa.com

The inspection company agreed to send someone over to clean the walls and they were going to get an estimate as to what someone that they do work with would charge to make the repairThe email sent to me from them wanted me to sign the releaseI had my attorney look at ithe advised to not sign it requested the information in the attached email be addedAfter I sent that email
I am not backing down on this issueThe inspection company stated that I had options and did not follow themThey provided me with no optionsno insurance optionNOTHING!!!I will contact the seller broker and the buyer broker and I will provided them with copies of my complaint and responses from the home inspection company, I will suggest they not use this inspection company for future clients and find a more reputable
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***

From: Krista M**Date: Fri, Mar 11, at 1:PMSubject: FW: *** RELEASETo: *** *** From: *** *** [mailto:***@***.com] Sent: Thursday, March 10, 11:AMTo: Jason D*** Subject: *** RELEASE Thank you for all your help and reconsideration ***, I am happy we have finally come to an agreement and resolved this

From: Krista M**Date: Fri, Mar 4, at 1:PMSubject: ***To: *** *** Cc: *** *** Good Afternoon *** and ***-I am rejecting the attached response.We never told *** *** he couldn’t use his free pest spray certificateEach client who has a home inspection is issued a gift certificate for a free pest treatment with a day expiration dateI have no idea why *** *** did not take advantage of this offerHe also has Free Total Home Support with *** *** ***, a $valueWe have never said we were not honoring any of the warranties or offers that came with his inspectionHe made a choice not to take advantage of them.Thanks and have a great weekend Krista M**Operations ManagerT:###-###-####E:***@comfortspecpa.comW:www.comfortspecpa.com

From: Krista M**<[redacted]@comfortspecpa.com>Date: Mon, Nov 21, 2016 at 3:20 PMSubject: id# [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Good Afternoon-Our inspection comes with a 100 day warranty which is gone over in the pre-inspection agreement which [redacted] signed prior to her...

inspection. Her inspection was in June. She contacted us after the 100 days were over. The home was furnished with a moderate amount of storage observed. Item in the report : There were a moderate amount of personal/household items in each room. Furniture, storage, appliances and/or wall hangings are not moved to permit inspection 0and may block defects. • This house was unoccupied however, it was furnished. Furniture, storage, appliances and/or wall hangings are not moved to permit inspection and may block defects. • Recommend thorough review of interior areas during final walk-through inspection prior to closing. • Storage in home limited inspection. (Did she do this as we recommended? )  It is also stated in the report that After reviewing the photos from the inspection the area she is speaking of was not visible at the time of inspection due to these items. As a courtesy, we went back to the home to evaluate the issue. We then offered to have the area professionally cleaned. We always require the signing of the release prior to any work being performed. She elected not to sign the release.  Krista M**Operations ManagerT:###-###-####E:[redacted]@comfortspecpa.comW:www.comfortspecpa.com

From: Krista May<[redacted]@comfortspecpa.com>Date: Sat, Dec 31, 2016 at 10:58 AMSubject: ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Good Morning-Not every picture that is taken during the inspection is put into the report. The inspector chooses the pertinent photos to add in the report. No, every house that is purchased does not have furnishings in them. The accusation that the picture we supplied was when Jason came back is false. We went through the inspector’s lap top from the inspection done that day in June. Jason did offer to have someone come in and clean the staining. We require the signed release for any work that would need to be completed in the home. [redacted] is refusing to sign that. To summarize- There was personal property in the home concealing some areas. The report recommended appropriate actions to be taken by [redacted] prior to closing, which she did not do. As a courtesy, Jason came to look at the issue and offered her someone to come out to clean the staining. She refused to follow the procedure set forth to have that happen.We are sorry that she found an issue 4 months after her inspection took place. We have warranties and procedures to deal with this type of issue when it comes up, she is not following these procedures. As far as ComfortSpec not honoring agreements, I have again attached a copy of the inspection agreement that [redacted] signed.Thanks again Krista M**Operations ManagerT:[redacted]E:[redacted]@comfortspecpa.comW:www.comfortspecpa.com