Tru Tone Hearing Aid Center, Incorporated

February 1, 2016Dear [redacted] :I am writing to you in response to the above complaintThe consumer returned his hearing aids and said that he was going to have his attorney contact us in reference to the refundWe waited for him to contact us and in the interim his spouse contacted us and said that was not trueIf you confer with the consumer you will be informed that hedid indeed receive his refundI am very confused by this consumer and his allegations.If we can be of further assistance please do not hesitate to contact us.Sincerely,Mary M

February 1, Dear [redacted] : I am writing to you in response to the above complaintThe consumer returned his hearing aids and said that he was going to have his attorney contact us in reference to the refundWe waited for him to contact us and in the interim his spouse contacted us and said that was not trueIf you confer with the consumer you will be informed that hedid indeed receive his refundI am very confused by this consumer and his allegations.If we can be of further assistance please do not hesitate to contact usSincerely, Mary M

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 1, 2016
Dear [redacted]:
I am writing to you in response to the above complaint. The consumer returned his hearing aids and said that he was going to have his attorney contact us in reference to the refund. We waited for him to contact us and in the interim his spouse...

contacted us and said that was not true. If you confer with the consumer you will be informed that hedid indeed receive his refund. I am very confused by this consumer and his allegations.If we can be of further assistance please do not hesitate to contact us.
Sincerely,
Mary M.

February 1, 2016Dear [redacted]:I am writing to you in response to the above complaint. The consumer returned his hearing aids and said that he was going to have his attorney contact us in reference to the refund. We waited for him to contact us and in the interim his spouse contacted us and...

said that was not true. If you confer with the consumer you will be informed that hedid indeed receive his refund. I am very confused by this consumer and his allegations.If we can be of further assistance please do not hesitate to contact us.Sincerely,Mary M.

Review: On June 12, 2013, I gave a deposit, to [redacted], who is no longer an employer, and was fitted for hearing aids from Tru-Tone, at [redacted] PA [redacted]. On June 18, 2013, the hearing aids were later delivered to me and were defective and whistled. I notified Tru-Tone and was advised that I am not adjusting the aids properly. On June 24, 2013, I returned the aids again, as the aids continued to whistle. Tru-Tone advised I was fitted improperly and was refitted again, a week later. Since then, the hearing aids were paid in full on my credit card, and I still do not have the hearing aids. I paid a total of 2590. I returned the hearing aids a total of three (3) occasions and still do not have them and they have been paid in full. The hearing aids never worked. I do not have any confidence with Tru-Tone's product or service. I have been patient and worked with them, with no satisfaction. I have requested a full refund and, on July 29, 2013, [redacted], the business owner, refusedDesired Settlement: Please refund my credit card or issue payment to me, in the amount of 2590, the amount I paid

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,