TRU

This company did not provide any of the services that were sold by the salesman. We were unable to cancel due to a 3 year contract. They auto drafted every month through our checking account, aba and account #, wouldn't take a card. After our contract was over we cancelled-- after paying for services for two companies we didn't get FOR 3 YEARS AT $300 A MONTH... do the math on that wasted money. The $300.00 a month was supposed to be $275 #1, because we enrolled one company and was told each subsequent company we enrolled would get a $25.00 discount each month-- and was actually told if we enroll enough companies, Truly 360 can actually end up paying us! Far from the truth. So the $300/month. Once realized very quickly this wasn't a service that was sold to us, we tried to cancel and was given the run around, a few refund checks for the $25.00 monthly overpayment for a couple months and hen basically told we were in contract. We waited our contract out the 3 years and cancelled.

After cancelling, we weren't billed a few months and then billing keeps popping up where we need to request to be refunded and SHOW PROOF as we do. We are always assure this is a glitch and won't happen again. Nobody is answering the phone or returning phone calls. Today, I again submitted proof with my request for yet another refund for 3 past months they snuck in their fraudulent fees.

A few months ago I couldn't get ahold of anyone and left a review on Google of my experience. Within a short time of writing that review I was contacted and advised if I removed the review I would get a refund. I removed the review and they sent me an email with an E-check for what they had erroneously billed... and promised it would never happen again. Well it has, and I can't get ahold of anyone. Hopefully they will refund me again.

At this point I am going to look at ways of escalating this with the appropriate agencies. I DO NOT RECCOMMEND TRULY 360. You will see I am not a 1 star reviewer ever-- This review is real.

Call or text me with any questions. 480.369.1683

As I've stated before we take our reputation very seriously and we operate a very ethical businessWith that being said, ***'s lying, bullying, and threatening are causes for great concern[redacted] took the stance of saying I was bullying her because I showed her where she was bullying us and she was afraid of what would happen when her unethical tactics were exposed to the worldAs I stated in an email to her, I will not tolerate her bullying us and threatening us and lying about our sales rep stealing her identity [redacted] made a commitment with our company and she signed and initialed many pages of agreementsShe never signed over an iPadWe have physical signatures from her as well as a copy of her drivers' licenseSince her complaints began she's spoken with 4-reps from our company and her sales rep visited at least more times to try and smooth things out[redacted] bases so much of her argument on the fact that she never signed the documents but signed an iPad insteadI'd certainly be open to having a professional independent agency look at the documentsIf they determined that she never did sign them then she can be let of the agreementHowever if that same agency determined she DID sign the documents then she would need to honor her agreementWe've provided a significant amount of value upfront with regards to optimizing her [redacted] presenceHer business had a fairly low review rate of stars when we began doing business togetherIn the short months we worked with her we've helped her add over 100,views to her [redacted] + page and add 5-star reviews that increased her average rating to stars.She lied about her sales rep stealing her identity and forging her nameThe sales rep is very concerned and is consulting an attorney about protecting himself and filing a slander case against herI've communicated with her sales rep and he assures me that not only did she clearly sign the documents but she was clearly made aware of the agreementWe don't look to trick anyoneWe genuinely want to help businesses and we clearly invest a lot of resources into helping businesses reach their goalsBy signing a year lease and combining processing we are able to eliminate ALL upfront fees with our marketing services and completely get rid of all of our fees after yearsWith the profit we earn from the credit card processing we are able to continue to provide incredible marketing services for essentially NO cost to the business after the initial years.At this point, we have provided tremendous value to Legendary Guns and we have already provided a substantial amount of creditsWe issued those credits in hopes of settling this dispute and winning over an unhappy clientWhat we didn't see coming is that she would take all the work we've provided, take our money that we've given her, and then threaten us in multiple ways, even making up blatant lies, to get out of an agreement she clearly authorized multiple times.In an email dated 12/23/ [redacted] asks "Is this one account so important to you that you refuse to cancel it?" It appears that she's surprised that even know she committed to an agreement with our company, she seems baffled as to why we are choosing not to just let her goI wouldn't doubt that she bullied vendors, and maybe even customers, in this past with similar tacticsHere's why one account is so important to us and why we refuse to cancel it: What [redacted] is attempting to do by lying, threatening, and bullying is wrong and I won't stand for itThe lying, bullying, threatening needs to stop and if both parties simply honored what we each agreed to then any further damage can end right now

At Trulywe take our reputation, as well as A+ Revdex.com rating, VERY seriouslyThe reason we have complaints is because we operate honestly and try to give great service and great pricing to our thousands of clients spread out all over the US and in all statesAfter reviewing this customer's allegations this is the only conclusion that anyone would come up with who takes the time to do the research: This client is attempting to abuse her position as the owner of a gun store to bully us to get out of a contract they entered intoWe are offering exceptional value for the price they are paying and have honored all of our commitmentsThis customer is stating they never signed a lease with [redacted] nor did they supply their social or date of birthI'm attaching documents that disprove all of thisI'm attaching a copy of the customer's driver's license that has the date of birth and several contracts that state in multiple areas that this is a non-cancellable contractYou'll notice that the signatures match perfectly to her driver's license and the customer even initials very simple terms outlining part of the agreementIn addition, you'll see the area of the application requesting personal info that contains the social security number, is written in by the customer.Contrary to what the customer states, they have been provided the cancellation form multiple times but refuse to return itWe are happy to send it againIn addition, we never use electronic devices to sign up clientsThe documents attached are originals that the client signed with a pen.It is not our policy, nor will it ever be, to misrepresent our services to our clientsWhen the sales rep [redacted] heard of this client being unhappy he went and visited them againThe client has had conversations with at least people in our organizationWe all think the client seems pleasant over the phone so its clear to us that this client is maliciously trying to harm our company by making allegations to the Revdex.com.Our company does a tremendous job helping businesses become more visible and generate more leads on [redacted] When combining services with credit card processing we are able to give businesses an unbelievable low price for these marketing services

We at Trulystrive each day to achieve 100% customer satisfaction through incredible service at a remarkable price pointOur history is rooted with the simple but powerful effective idea that if we put the needs of our customers ahead of our own, we will achieve successThis simple idea is rooted in every discussion we have and yes, we understand that we make less money per customer because of thisOur year history has proven that this powerful idea of putting the customer's needs ahead of our own allows for all business's to start immediately, feel comfortable referring their friends, and the ability to stay forever We are happy to report that over 99% of our customers are not dissatisfied with our service as J&R Automotive isWe have been able to achieve such remarkable numbers through delivering 100% of everything we promise including increased exposure on the world's number search engine, beautiful content with all copyrights reserved for the customer, and a set of written guarantees on merchant processing that protects each customer in an industry full of deceptionEven after achieving such outstanding customer satisfaction, we stay focused on improvements striving towards 100% fully satisfied customers into the future Our company's offerings include management of any business's Google accountThis account allows businesses to be front and center in their community through the use of virtual tours, YouTube videos, positive reviews, high-resolution photography, and information applicable to their industry and communityWe produce all of this content upfront without charging a startup fee and making the monthly price incredibly lowAnd yes, since all of the copyrights of this media is given to the business at no extra cost, most business decide to use our content to strengthen their website and other internet outlets such as Facebook, Instagram, and Twitter We can achieve this with two fundamental pieces to our program: A commitment from the business owner The inclusion of their merchant processing Through the inclusion of merchant processing, we can drive down the cost of the marketing services without charging any more on their processing than they are already paying (one of our written guarantees) By including processing with businesses around the country, we are becoming also invested and aligned with the successfully marketing of those businessesIf our marketing can drive more customers through the door, then more credit card sales can be expected, and thus we become more profitable ourselvesThe mutually beneficial partnership we have with our customers motivates us to supply our marketing service with that same high level and passion that business owners have for their own companiesThe other fundamental part of our program is a commitment from the business owner to make an extremely small monthly payment over timeBusinesses all around the country appreciate that we are start them on our full program on day without paying high upfront costs or high monthly feesWithout this commitment, our business model could not be so inclusive as to allow every business to afford our services, and would only be reserved for those businesses with extremely large marketing budgetsWith our program, every business can get world-class marketing at an affordable price The commitment from the business means that we have to put a large amount of trust in the businessA very small number of businesses have tried taking advantage of our program by getting everything we offer up front, then trying to skip out on their agreed commitmentMost of these businesses have turned full circle and chosen to honor their commitment knowing the incredible value of our serviceThis situation is only found with a small few, and the overwhelming majority of our customers are happy to honor their commitment based upon us delivering 100% of our commitment to them In the case of J&R Automotive, the commitment they made to our company is explicitly outlined within their signed paperworkCopies of the paperwork were left with the owner on the day of signing and subsequent discussions since then have explicitly referenced how we are able to deliver such a phenomenal service for such a small monthly paymentOver dozen discussions were made between J&R Automotive and Truly360, some of which took place at 6:30am while our representatives were getting their children breakfast and ready for school in an effort to make them happy We are happy to report that we honored every one of our commitments to J&R Automotive including our 110% money back guaranteeThat policy is in place to protect our customers against being overcharged for their processing and gurantees we will reimburse 110% of any overage they are chargedSince the extra 10% comes out of our pockets, we do our best to prevent any issues, but are happy to honor it in the few needed cases that come up In addition to honoring our 110% savings guarantee, we were also able to move J&R automotive to the number one highest spot on Google for an auto repair search in their areaJ&R Automotive was reaping the benefits of our marketing without paying the high cost of such a service through other companiesIt is truly remarkable the exposure we can get for companies for such a small monthly fee and J&R Automotive was not an exception Given our ability to deliver such impressive results at a truly unbeatable price, we simply ask businesses to honor their commitments with us as we do with themWe expect the same with J&R Automotive their responsibility to honor their commitments that we have outlined in writing and we will continue to give them world-class exposure on Google

As I've stated before we take our reputation very seriously and we operate a very ethical businessWith that being said, ***'s lying, bullying, and threatening are causes for great concern.*** took the stance of saying I was bullying her because I showed her where she was bullying us and she was afraid of what would happen when her unethical tactics were exposed to the worldAs I stated in an email to her, I will not tolerate her bullying us and threatening us and lying about our sales rep stealing her identity*** made a commitment with our company and she signed and initialed many pages of agreementsShe never signed over an iPadWe have physical signatures from her as well as a copy of her drivers' licenseSince her complaints began she's spoken with 4-reps from our company and her sales rep visited at least more times to try and smooth things out.*** bases so much of her argument on the fact that she never signed the documents but signed an iPad insteadI'd certainly be open to having a professional independent agency look at the documentsIf they determined that she never did sign them then she can be let of the agreementHowever if that same agency determined she DID sign the documents then she would need to honor her agreement. We've provided a significant amount of value upfront with regards to optimizing her *** presenceHer business had a fairly low review rate of stars when we began doing business togetherIn the short months we worked with her we've helped her add over 100,views to her ***+ page and add 5-star reviews that increased her average rating to stars.She lied about her sales rep stealing her identity and forging her nameThe sales rep is very concerned and is consulting an attorney about protecting himself and filing a slander case against her. I've communicated with her sales rep and he assures me that not only did she clearly sign the documents but she was clearly made aware of the agreementWe don't look to trick anyoneWe genuinely want to help businesses and we clearly invest a lot of resources into helping businesses reach their goals. By signing a year lease and combining processing we are able to eliminate ALL upfront fees with our marketing services and completely get rid of all of our fees after yearsWith the profit we earn from the credit card processing we are able to continue to provide incredible marketing services for essentially NO cost to the business after the initial years.At this point, we have provided tremendous value to Legendary Guns and we have already provided a substantial amount of creditsWe issued those credits in hopes of settling this dispute and winning over an unhappy clientWhat we didn't see coming is that she would take all the work we've provided, take our money that we've given her, and then threaten us in multiple ways, even making up blatant lies, to get out of an agreement she clearly authorized multiple times.In an email dated 12/23/*** asks "Is this one account so important to you that you refuse to cancel it?" It appears that she's surprised that even know she committed to an agreement with our company, she seems baffled as to why we are choosing not to just let her goI wouldn't doubt that she bullied vendors, and maybe even customers, in this past with similar tactics. Here's why one account is so important to us and why we refuse to cancel it: What *** is attempting to do by lying, threatening, and bullying is wrong and I won't stand for itThe lying, bullying, threatening needs to stop and if both parties simply honored what we each agreed to then any further damage can end right now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have no recollection of signing the lease document or
filling out the applicationI was not given copies of the Lease agreementI
did sign the merchant agreement with the $cancellation feeAll the
contracts were on an ipad and *** ***, the sales rep from Truly
scrolled quickly through the document, pointing out the $cancellation fee
as proof to his statement that what I was entering into was a fully cancel-able
contract with a $early termination feeGoing forward, I will refer to *** ***
as the rep
Mr*** has made a serious accusation when he says I am
being a bully and maliciously attempting to get out of a contract I was aware
ofThis is completely untrueMr*** is the bullyHe has threatened and
intimidated me after he received the Revdex.com complaint
Trulyrepresents themselves by being with *** and are
coming to take updated pictures for the *** search engineHe comes in with a
*** logo on his shirt and starts to sell the *** Growth package
Well into the meeting he presents the merchant account and
*** machineHe states this is a free machine if we purchase the ***
packageHe sells this as a package with a $dollars a month feeIt is at this
time, with witnesses, that this conversation took place:
Me: I have no intention of getting into any contract or
leaseI am still in a lease with *** *** that ends in months
Rep: You can cancel at any time
Me: What is the cancellation fee?
Rep: I will waive it
Me: No offense but the merchant business has a lot of
turnoverSo tell me, if you were no longer working for this company, what would
it cost me to terminate early?
Rep: $
Me: Totally? For everything? (the *** machine was on my
desk and I made a circular motion over it)
Rep: Yes, totally
Business Partner: We can handle that
At no time did the rep disclose the *** *** LeaseI was
not given copies at the time of signingI discovered the lease when I received
the letter and immediately contacted Trulystating I was going to cancel the
entire contractI contacted *** ***, stating I did not enter into a lease
agreementI was hysterical and crying on the phone
The rep did come back in after my hysterical phone call
asking for copies of the paperwork and stating I want to cancelThe rep said if I wanted copies, I should
have asked for themThe he flat out refused to cancel, stating our reason was
not good enoughHe was asked to leave at this point
Trulypreys on businesses and it's ownersThe rep intentionally
misrepresent the services he was sellingTrulyclaim
they are a company that enhances your online exposure, something every small
business is looking to accomplishThey present their package as a $all-inclusive
fee and you get the *** machine includedIn reality, they sell you a high
priced merchant account and a month non-cancelable lease with *** ***They
give you the Truly*** Trusted Agency Service Agreement, knowing it is deceitful and misleadingThere is no
payment made to TrulyThe payment goes to *** *** for the leaseThey do not stand behind their written guarantee
And now Mr*** has threatened he will file a Revdex.com
complaint against my company and place negative reviews on *** if I
don’t honor my agreement(I have attached the email)
I am in fear for my businessHe has the ability to utilize
his contact with *** to do as he threatensI am being intimidated and bullied
by Mr***
He wants me to sign a cancellation form that has me signing
yet another document which forces me to acknowledge I had knowledge of the
*** *** leaseI cannot sign that paperI did not know I was entering into
a leaseIt was an intentional deception on the rep and TrulyI have attached the email with the threats and the copy of the contract *** *** sent meYou can see the contracts are different. I have highlighted the part on the email where he threatened to file reviews and an invalid complaint to the Revdex.comHe has never done business in our shop
I am requesting severance of the lease and merchant
servicesI will pay the $to terminate this agreement as his rep statedI
will sign a cancellation agreement that states Trulyand *** *** lease
have been terminatedThe machine has been returned
Sincerely,
Regards,
*** ***

We at Trulystrive each day to achieve 100%
customer satisfaction through incredible service at a remarkable price
point. Our history is rooted with the simple but powerful effective idea
that if we put the needs of our customers ahead of our own, we will achieve
success. This simple idea is rooted in every discussion we have and yes,
we understand that we make less money per customer because of this. Our
year history has proven that this powerful idea of putting the customer's needs
ahead of our own allows for all business's to start immediately, feel
comfortable referring their friends, and the ability to stay forever We are happy to report that over 99% of our
customers are not dissatisfied with our service as J&R Automotive
is. We have been able to achieve such remarkable numbers through
delivering 100% of everything we promise including increased exposure on the
world's number search engine, beautiful content with all copyrights reserved
for the customer, and a set of written guarantees on merchant processing that
protects each customer in an industry full of deception. Even after achieving
such outstanding customer satisfaction, we stay focused on improvements striving towards 100% fully satisfied customers into the future Our company's offerings include management of any
business's Google accountThis account allows businesses to be front and
center in their community through the use of virtual tours, YouTube videos,
positive reviews, high-resolution photography, and information applicable to
their industry and community. We produce all of this content upfront
without charging a startup fee and making the monthly price incredibly
low. And yes, since all of the copyrights of this media is given to the
business at no extra cost, most business decide to use our content to
strengthen their website and other internet outlets such as Facebook,
Instagram, and Twitter
We can achieve this with two fundamental pieces to
our program:
A commitment from the business owner The inclusion of their merchant processingThrough the inclusion of merchant processing, we
can drive down the cost of the marketing services without charging any more on
their processing than they are already paying (one of our written
guarantees). By including processing with businesses around the
country, we are becoming also invested and aligned with the successfully marketing
of those businessesIf our marketing can drive more customers through the
door, then more credit card sales can be expected, and thus we become more
profitable ourselves. The mutually beneficial partnership we have with our
customers motivates us to supply our marketing service with that same high
level and passion that business owners have for their own companies.The other fundamental part of our program is a
commitment from the business owner to make an extremely small monthly payment
over time. Businesses all around the country appreciate that we are start
them on our full program on day without paying high upfront costs or high
monthly feesWithout this commitment, our business model could not be so inclusive
as to allow every business to afford our services, and would only be reserved
for those businesses with extremely large marketing budgets. With our
program, every business can get world-class marketing at an affordable price The commitment from the business means that we have
to put a large amount of trust in the business. A very small number of
businesses have tried taking advantage of our program by getting everything we
offer up front, then trying to skip out on their agreed commitment. Most
of these businesses have turned full circle and chosen to honor their
commitment knowing the incredible value of our service. This situation is
only found with a small few, and the overwhelming majority of our customers are
happy to honor their commitment based upon us delivering 100% of our commitment
to them In the case of J&R Automotive, the commitment
they made to our company is explicitly outlined within their signed
paperwork. Copies of the paperwork were left with the owner on the day of
signing and subsequent discussions since then have explicitly referenced how we
are able to deliver such a phenomenal service for such a small monthly
payment. Over dozen discussions were made between J&R Automotive and
Truly360, some of which took place at 6:30am while our representatives were
getting their children breakfast and ready for school in an effort to make them
happy. We are happy to report that we honored every one of our
commitments to J&R Automotive including our 110% money back guarantee. That
policy is in place to protect our customers against being overcharged for
their processing and gurantees we will reimburse 110% of any overage they are
charged. Since the extra 10% comes out of our pockets, we do our best to prevent
any issues, but are happy to honor it in the few needed cases that come up In addition to honoring our 110% savings guarantee,
we were also able to move J&R automotive to the number one highest spot on
Google for an auto repair search in their area. J&R Automotive was
reaping the benefits of our marketing without paying the high cost of such a
service through other companies. It is truly remarkable the exposure we
can get for companies for such a small monthly fee and J&R Automotive was
not an exception
Given our ability to deliver such impressive
results at a truly unbeatable price, we simply ask businesses to honor their
commitments with us as we do with them. We expect the same with J&R
Automotive their responsibility to honor their commitments that we have
outlined in writing and we will continue to give them world-class exposure on
Google

At Truly360 we take our reputation, as well as A+ Revdex.com rating, VERY seriously. The reason we have 0 complaints is because we operate honestly and try to give great service and great pricing to our thousands of clients spread out all over the US and in all 50 states. After reviewing this...

customer's allegations this is the only conclusion that anyone would come up with who takes the time to do the research: This client is attempting to abuse her position as the owner of a gun store to bully us to get out of a contract they entered into. We are offering exceptional value for the price they are paying and have honored all of our commitments. This customer is stating they never signed a lease with [redacted] nor did they supply their social or date of birth. I'm attaching documents that disprove all of this. I'm attaching a copy of the customer's driver's license that has the date of birth and several contracts that state in multiple areas that this is a non-cancellable contract. You'll notice that the signatures match perfectly to her driver's license and the customer even initials very simple terms outlining part of the agreement. In addition, you'll see the area of the application requesting personal info that contains the social security number, is written in by the customer.Contrary to what the customer states, they have been provided the cancellation form multiple times but refuse to return it. We are happy to send it again. In addition, we never use electronic devices to sign up clients. The documents attached are originals that the client signed with a pen.It is not our policy, nor will it ever be, to misrepresent our services to our clients. When the sales rep [redacted] heard of this client being unhappy he went and visited them again. The client has had conversations with at least 4 people in our organization. We all think the client seems pleasant over the phone so its clear to us that this client is maliciously trying to harm our company by making false allegations to the Revdex.com.Our company does a tremendous job helping businesses become more visible and generate more leads on [redacted]. When combining services with credit card processing we are able to give businesses an unbelievable low price for these marketing services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have no recollection of signing the lease document or
filling out the applicationI was not given copies of the Lease agreementI
did sign the merchant agreement with the $cancellation feeAll the
contracts were on an ipad and [redacted], the sales rep from Truly
scrolled quickly through the document, pointing out the $cancellation fee
as proof to his statement that what I was entering into was a fully cancel-able
contract with a $early termination feeGoing forward, I will refer to [redacted]
as the rep
Mr[redacted] has made a serious accusation when he says I am
being a bully and maliciously attempting to get out of a contract I was aware
ofThis is completely untrueMr[redacted] is the bullyHe has threatened and
intimidated me after he received the Revdex.com complaint
Trulyrepresents themselves by being with [redacted] and are
coming to take updated pictures for the [redacted] search engineHe comes in with a
[redacted] logo on his shirt and starts to sell the [redacted] Growth package
Well into the meeting he presents the merchant account and
[redacted] machineHe states this is a free machine if we purchase the [redacted]
packageHe sells this as a package with a $dollars a month feeIt is at this
time, with witnesses, that this conversation took place:
Me: I have no intention of getting into any contract or
leaseI am still in a lease with [redacted] that ends in months
Rep: You can cancel at any time
Me: What is the cancellation fee?
Rep: I will waive it
Me: No offense but the merchant business has a lot of
turnoverSo tell me, if you were no longer working for this company, what would
it cost me to terminate early?
Rep: $
Me: Totally? For everything? (the [redacted] machine was on my
desk and I made a circular motion over it)
Rep: Yes, totally
Business Partner: We can handle that
At no time did the rep disclose the [redacted] LeaseI was
not given copies at the time of signingI discovered the lease when I received
the letter and immediately contacted Trulystating I was going to cancel the
entire contractI contacted [redacted], stating I did not enter into a lease
agreementI was hysterical and crying on the phone
The rep did come back in after my hysterical phone call
asking for copies of the paperwork and stating I want to cancelThe rep said if I wanted copies, I should
have asked for themThe he flat out refused to cancel, stating our reason was
not good enoughHe was asked to leave at this point
Trulypreys on businesses and it's ownersThe rep intentionally
misrepresent the services he was sellingTrulyclaim
they are a company that enhances your online exposure, something every small
business is looking to accomplishThey present their package as a $all-inclusive
fee and you get the [redacted] machine includedIn reality, they sell you a high
priced merchant account and a month non-cancelable lease with [redacted]They
give you the Truly[redacted] Trusted Agency Service Agreement, knowing it is deceitful and misleadingThere is no
payment made to TrulyThe payment goes to [redacted] for the leaseThey do not stand behind their written guarantee
And now Mr[redacted] has threatened he will file a Revdex.com
complaint against my company and place negative reviews on [redacted] if I
don't honor my agreement(I have attached the email)
I am in fear for my businessHe has the ability to utilize
his contact with [redacted] to do as he threatensI am being intimidated and bullied
by Mr[redacted]
He wants me to sign a cancellation form that has me signing
yet another document which forces me to acknowledge I had knowledge of the
[redacted] leaseI cannot sign that paperI did not know I was entering into
a leaseIt was an intentional deception on the rep and Truly360.I have attached the email with the threats and the copy of the contract [redacted] sent meYou can see the contracts are different. I have highlighted the part on the email where he threatened to file reviews and an invalid complaint to the Revdex.comHe has never done business in our shop
I am requesting severance of the lease and merchant
servicesI will pay the $to terminate this agreement as his rep statedI
will sign a cancellation agreement that states Trulyand [redacted] lease
have been terminatedThe machine has been returned
Sincerely,
Regards,
[redacted]

As I've stated before we take our reputation very seriously and we operate a very ethical business. With that being said, [redacted]'s lying, bullying, and threatening are causes for great concern.
[redacted] took the stance of saying I was bullying her because I showed her where she was bullying us and she was afraid of what would happen when her unethical tactics were exposed to the world. As I stated in an email to her, I will not tolerate her bullying us and threatening us and lying about our sales rep stealing her identity. [redacted] made a commitment with our company and she signed and initialed many pages of agreements. She never signed over an iPad. We have physical signatures from her as well as a copy of her drivers' license. Since her complaints began she's spoken with 4-5 reps from our company and her sales rep visited at least 2 more times to try and smooth things out.
[redacted] bases so much of her argument on the fact that she never signed the documents but signed an iPad instead. I'd certainly be open to having a professional independent agency look at the documents. If they determined that she never did sign them then she can be let of the agreement. However if that same agency determined she DID sign the documents then she would need to honor her agreement. 
We've provided a significant amount of value upfront with regards to optimizing her [redacted] presence. Her business had a fairly low review rate of 3.1 stars when we began doing business together. In the short 2 months we worked with her we've helped her add over 100,000 views to her [redacted]+ page and add 5 5-star reviews that increased her average rating to 3.3 stars.
She lied about her sales rep stealing her identity and forging her name. The sales rep is very concerned and is consulting an attorney about protecting himself and filing a slander case against her. 
I've communicated with her sales rep and he assures me that not only did she clearly sign the documents but she was clearly made aware of the agreement. We don't look to trick anyone. We genuinely want to help businesses and we clearly invest a lot of resources into helping businesses reach their goals. 
By signing a 4 year lease and combining processing we are able to eliminate ALL upfront fees with our marketing services and completely get rid of all of our fees after 4 years. With the profit we earn from the credit card processing we are able to continue to provide incredible marketing services for essentially NO cost to the business after the initial 4 years.
At this point, we have provided tremendous value to Legendary Guns and we have already provided a substantial amount of credits. We issued those credits in hopes of settling this dispute and winning over an unhappy client. What we didn't see coming is that she would take all the work we've provided, take our money that we've given her, and then threaten us in multiple ways, even making up blatant lies, to get out of an agreement she clearly authorized multiple times.
In an email dated 12/23/15 [redacted] asks "Is this one account so important to you that you refuse to cancel it?" It appears that she's surprised that even know she committed to an agreement with our company, she seems baffled as to why we are choosing not to just let her go. I wouldn't doubt that she bullied vendors, and maybe even customers, in this past with similar tactics. 
Here's why one account is so important to us and why we refuse to cancel it: What [redacted] is attempting to do by lying, threatening, and bullying is wrong and I won't stand for it. The lying, bullying, threatening needs to stop and if both parties simply honored what we each agreed to then any further damage can end right now.

We at Truly360 strive each day to achieve 100%
customer satisfaction through incredible service at a remarkable price
point. Our history is rooted with the simple but powerful effective idea
that if we put the needs of our customers ahead of our own, we will achieve
success. This simple idea is rooted in every discussion we have and yes,
we understand that we make less money per customer because of this. Our 14
year history has proven that this powerful idea of putting the customer's needs
ahead of our own allows for all business's to start immediately, feel
comfortable referring their friends, and the ability to stay forever.  
We are happy to report that over 99% of our
customers are not dissatisfied with our service as J&R Automotive
is. We have been able to achieve such remarkable numbers through
delivering 100% of everything we promise including increased exposure on the
world's number 1 search engine, beautiful content with all copyrights reserved
for the customer, and a set of written guarantees on merchant processing that
protects each customer in an industry full of deception. Even after achieving
such outstanding customer satisfaction, we stay focused on improvements striving towards 100% fully satisfied customers into the future.  
Our company's offerings include management of any
business's Google account. This account allows businesses to be front and
center in their community through the use of virtual tours, YouTube videos,
positive reviews, high-resolution photography, and information applicable to
their industry and community. We produce all of this content upfront
without charging a startup fee and making the monthly price incredibly
low. And yes, since all of the copyrights of this media is given to the
business at no extra cost, most business decide to use our content to
strengthen their website and other internet outlets such as Facebook,
Instagram, and Twitter.  
We can achieve this with two fundamental pieces to
our program:
1. A commitment from the business owner
2. The inclusion of their merchant processing
Through the inclusion of merchant processing, we
can drive down the cost of the marketing services without charging any more on
their processing than they are already paying (one of our written
guarantees). 
By including processing with businesses around the
country, we are becoming also invested and aligned with the successfully marketing
of those businesses. If our marketing can drive more customers through the
door, then more credit card sales can be expected, and thus we become more
profitable ourselves. The mutually beneficial partnership we have with our
customers motivates us to supply our marketing service with that same high
level and passion that business owners have for their own companies.
The other fundamental part of our program is a
commitment from the business owner to make an extremely small monthly payment
over time. Businesses all around the country appreciate that we are start
them on our full program on day 1 without paying high upfront costs or high
monthly fees. Without this commitment, our business model could not be so inclusive
as to allow every business to afford our services, and would only be reserved
for those businesses with extremely large marketing budgets. With our
program, every business can get world-class marketing at an affordable price.  
The commitment from the business means that we have
to put a large amount of trust in the business. A very small number of
businesses have tried taking advantage of our program by getting everything we
offer up front, then trying to skip out on their agreed commitment. Most
of these businesses have turned full circle and chosen to honor their
commitment knowing the incredible value of our service. This situation is
only found with a small few, and the overwhelming majority of our customers are
happy to honor their commitment based upon us delivering 100% of our commitment
to them.  
In the case of J&R Automotive, the commitment
they made to our company is explicitly outlined within their signed
paperwork. Copies of the paperwork were left with the owner on the day of
signing and subsequent discussions since then have explicitly referenced how we
are able to deliver such a phenomenal service for such a small monthly
payment. Over 2 dozen discussions were made between J&R Automotive and
Truly360, some of which took place at 6:30am while our representatives were
getting their children breakfast and ready for school in an effort to make them
happy.  We are happy to report that we honored every one of our
commitments to J&R Automotive including our 110% money back guarantee. That
policy is in place to protect our customers against being overcharged for
their processing and gurantees we will reimburse 110% of any overage they are
charged. Since the extra 10% comes out of our pockets, we do our best to prevent
any issues, but are happy to honor it in the few needed cases that come up.  
In addition to honoring our 110% savings guarantee,
we were also able to move J&R automotive to the number one highest spot on
Google for an auto repair search in their area. J&R Automotive was
reaping the benefits of our marketing without paying the high cost of such a
service through other companies. It is truly remarkable the exposure we
can get for companies for such a small monthly fee and J&R Automotive was
not an exception.  
Given our ability to deliver such impressive
results at a truly unbeatable price, we simply ask businesses to honor their
commitments with us as we do with them. We expect the same with J&R
Automotive their responsibility to honor their commitments that we have
outlined in writing and we will continue to give them world-class exposure on
Google.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Truly360 we take our reputation, as well as A+ Revdex.com rating, VERY seriously. The reason we have 0 complaints is because we operate honestly and try to give great service and great pricing to our thousands of clients spread out all over the US and in all 50 states. 
After...

reviewing this customer's allegations this is the only conclusion that anyone would come up with who takes the time to do the research: This client is attempting to abuse her position as the owner of a gun store to bully us to get out of a contract they entered into. We are offering exceptional value for the price they are paying and have honored all of our commitments. 
This customer is stating they never signed a lease with [redacted] nor did they supply their social or date of birth. I'm attaching documents that disprove all of this. I'm attaching a copy of the customer's driver's license that has the date of birth and several contracts that state in multiple areas that this is a non-cancellable contract. You'll notice that the signatures match perfectly to her driver's license and the customer even initials very simple terms outlining part of the agreement. In addition, you'll see the area of the application requesting personal info that contains the social security number, is written in by the customer.
Contrary to what the customer states, they have been provided the cancellation form multiple times but refuse to return it. We are happy to send it again. In addition, we never use electronic devices to sign up clients. The documents attached are originals that the client signed with a pen.
It is not our policy, nor will it ever be, to misrepresent our services to our clients. When the sales rep [redacted] heard of this client being unhappy he went and visited them again. The client has had conversations with at least 4 people in our organization. We all think the client seems pleasant over the phone so its clear to us that this client is maliciously trying to harm our company by making false allegations to the Revdex.com.
Our company does a tremendous job helping businesses become more visible and generate more leads on [redacted]. When combining services with credit card processing we are able to give businesses an unbelievable low price for these marketing services.

Lately everytime I wake up in the middle of the night or in the morning, I am thinking about how badly I was cheated and lied to by Richard West of Santa Barbara, a rep from Truly 360. Matthew Focht Enterprises, Inc. And First Data work together as a predatory company. They use Truly360 as a front man so to speak. Richard West of Truly360 came in our jewelry store and made lots of promises, like, there is only a $500.00 fee for stopping whenever you like. And it is mixed with promises of getting you at the top of google search and guaranteed to increase business by a lot.
It's been over two months and my store does not come up on search map.They basically get you to sign up and then you don't see them anymore. So at $200.00 per month for nothing I decided to cancel and go ahead and pay the $500.00 penalty. Then I find out that I can't get out of it period without paying $9599.52. So I'm screwed. Don't use Richard West from Santa Barbara as your agent and don't use Truly360 the so called trusted company. And I believe First data knows exactly what is happening.

Review: Truly360 representative, [redacted], disclosed to me a contract with Truly360 that was totally cancelable at any time for a cancellation fee of $495. And without my knowledge or consent he entered me into a lease with [redacted] and Truly360 Merchant account. No contract was given to me at the time of signing. Once I received the letter from [redacted], ON Nov 2, 2016, alerting me to a 48 month non-cancelable lease, I contacted [redacted] that same day and requested and received a copy of the contract. I also contacted Truly360 that day, and after many calls and requests, I finally received a copy of the contract from Truly360, approximately 10 days after signing. The contracts are different. The one that Truly360 showed me on the Ipad had a cancellation fee of $495. [redacted] did not. I never signed a lease with [redacted] nor did I supply my social security number or date of birth. I have written several times to cancel the accounts and the lease agreement. No one is willing to send me the form I supposedly need to cancel the account and lease. They keep delaying canceling the account. I am no longer using their service.Desired Settlement: I want this contract with Truly360 cancelled immediately. Due to the gross misrepresentation of the product and entering me and my company into an agreement I did not sign or see a contract on, I request no cancellation fees to be charged to me. . I want the lease to be terminated with no financial liability on myself or my company.

Business

Response:

At Truly360 we take our reputation, as well as A+ Revdex.com rating, VERY seriously. The reason we have 0 complaints is because we operate honestly and try to give great service and great pricing to our thousands of clients spread out all over the US and in all 50 states.

Review: I was lied to about what this company was able to do as well as the fact that I told [redacted] that I didn't want to lease processing equipment as I had gotten screwed once before and was told that I could cancel if I wasn't happy with their service. There are many other issues that I have with this company and I would be willing to discuss them with the Revdex.com if the Revdex.com wants to talk to me.Desired Settlement: I want any and all contracts voided or cancelled as well as lease of equipment that is being sent back to [redacted]. I am not asking for any of the money that they still owe me in spite of the fact that they were supposed to redund me money that [redacted] said I was going to get back. All I want is to be done with this company with no other ramifications. If that can happen I would be good with that.

Business

Response: