This issue was addressed back on 2/2/when we first received the complaintAccording to our records, Mr*** made a request for health plan information through an on line request formThis request was sent to us by a partner company who received the requestOur call log shows that
multiple attempts were made to reach Mr*** to provide him with the information we believed he had requestedAlthough the number of calls made to Mr*** were within our established compliance guidelines, we sent Mr*** a letter of apology on 2/2/(see attached) for any inconvenience our calls may have cause himMr*** has also been place on our internal Do Not Call list preventing any future calls being made by our company Should you have any future questions or concerns regarding this matter, please feel free to contact me.Sincerely,*** ***Compliance OfficerTruBridge, Inc
According to our records it shows that we sent a mail solicitation
piece to a [redacted] that was scheduled to be delivered on October 1st,
of this year. There is also a record of Mr. [redacted]alling our office on
October...
1st to request that we stop mailing to his father because his
father had passed. Based on that call, on October 1st the representative placed [redacted] name and address on our do not call and do not mail list. No further
contact attempts, by mail or otherwise, have been made to [redacted] by
our company.
As for how we obtained the name and address of [redacted] we work with very credible lead generating organizations which provide us with our
mailing data. These organizations have a proven history of providing demographic
data that is close to 100% accurate. Unfortunately, when dealing with very
large numbers of mailings, even a small fraction of a percent of error will
result in unintended mailing pieces being sent. Please understand we have absolutely
no intention of sending mail to anyone other than an eligible, interested recipient. We do apologize for this mail piece being sent and we assure you
that the address o[redacted] has been placed on
our internal Do Not Mail list and we have notified our lead vendor of the same.
This issue was addressed back on 2/2/when we first received the complaintAccording to our records, Mr*** made a request for health plan information through an on line request formThis request was sent to us by a partner company who received the requestOur call log shows that
multiple attempts were made to reach Mr*** to provide him with the information we believed he had requestedAlthough the number of calls made to Mr*** were within our established compliance guidelines, we sent Mr*** a letter of apology on 2/2/(see attached) for any inconvenience our calls may have cause himMr*** has also been place on our internal Do Not Call list preventing any future calls being made by our company Should you have any future questions or concerns regarding this matter, please feel free to contact me.Sincerely,*** ***Compliance OfficerTruBridge, Inc
According to our records it shows that we sent a mail solicitation
piece to a [redacted] that was scheduled to be delivered on October 1st,
of this year. There is also a record of Mr. [redacted]alling our office on
October...
1st to request that we stop mailing to his father because his
father had passed. Based on that call, on October 1st the representative placed [redacted] name and address on our do not call and do not mail list. No further
contact attempts, by mail or otherwise, have been made to [redacted] by
our company.
As for how we obtained the name and address of [redacted] we work with very credible lead generating organizations which provide us with our
mailing data. These organizations have a proven history of providing demographic
data that is close to 100% accurate. Unfortunately, when dealing with very
large numbers of mailings, even a small fraction of a percent of error will
result in unintended mailing pieces being sent. Please understand we have absolutely
no intention of sending mail to anyone other than an eligible, interested recipient. We do apologize for this mail piece being sent and we assure you
that the address o[redacted] has been placed on
our internal Do Not Mail list and we have notified our lead vendor of the same.