First of all, apparently your idea of “working order” must consist of only drive, reverse and park as stated by the GM only after we found the issuesAnd yes, I did say issues, you only mentioned the one leak when we both know there was three foundI also already mentioned that I did sign a “as is” document, but again that was based on PROPER vehicle inspection that was guaranteed by the dealership that the vehicle had NO prior issuesClearly three leaks on a vehicle that was drove a total of times (again not a daily commuter) is absurd to claim that your certified dealership and mechanics did not find those leaks It is also obvious that an vehicle would not have a factory warranty, so mentioning that is asinineWe purchased from what we thought was a reputable dealership, in order to avoid an issue such as this, otherwise I would have been just as good going through a buy here pay here establishmentIn short, I will not bother continuing this pointless debate, I have already filed a complaint with the attorney general’s office and if need be I will also find legal consultationBottom line is you lied about the condition of the vehicle to gain a sale, which is fraud, and when confronted with the matter you did not take responsibility instead offered an insulting assistant repair on the issueAny other dealership would have handled the matter and owed up to their mistake
[redacted] purchased a Dodge dart from Yates Buick GMC on June 11, The $that Mr [redacted] gave to Yates Buick GMC was for the down payment of the vehicle that $was used towards the purchase and included in the financingThe loan was secured and funded through capital one auto financeThe reason that Mr [redacted] has not had his vehicle is because the vehicle was involved in an accident while Mr [redacted] or his wife was drivingAt the time they had no full coverage insurance on the vehicle they had let their insurance lapseSo the vehicle has been at Yates Buick GMC in the service facility waiting for Mr [redacted] to be able to pay for the repairsMr [redacted] can come pick up his vehicle at any timeAgain to reiterate, the vehicle was involved in a crash while he had it and he is since unable to pay for the subsequent damageThe loan is with capital one auto finance and his contract clearly states that he put $down towards the purchase.Brent N [redacted] General Sales ManagerYates Buick GMC
We have gone above and beyond to help this customer We put $dollars of reconditioning to this vehicle in question It is safe and very nice used car key word being used It is not new a new car but was well taken care of purchased with us traded back to usThe vehicle was very well inspected and reconditioned there is nothing out of the ordinary for a car of this age We gave him the option to get out of his contract he declined There will be no further action
[redacted] brought his vehicle in for service on November 15, and we performed routine serviceWhen he retrieved his vehicle he stated that we scratched his tint on his windshield and wanted it repaired, we have no way knowing if the scratch was their prior to our repairs or not, and in the interest of customer satisfaction we agreed to replace the tint on the windshieldThe problem was he did not want us to do it and we could not tint it anyway because it is unlawful for us to tint the complete windshield, so we paid “his guy” to remove and tint the front windshieldThen later not sure of the date [redacted] called and said that his dash is cracked and he stated the he has done research and that GM should replace it and it cracked while we did the tint, we did not do the tint “his guy” did the tintHe contacted GM and GMC filed numerous complaints and they denied any assistance, he purchased the vehicle 2nd hand not newI have personally spoke to [redacted] and explained that we did not break his dash he confirmed that” he was not sure when it happened and that GM has a lot of money and they should pay for it.” I then stated that he would be responsible for the repairs, we offered to do the repairs at a discounted rate at the time for himThat offer does not exist at this timeAnd we do not accept any responsibility for this concernEd T [redacted] | Yates Buick GMC | Director | Automotive ServicesW Test DriveGoodyear, AZ P [redacted] M [redacted] F [redacted] EMAIL [redacted] | WEB [redacted]
After discussing the case with senior management, our position has not changed.We are not accepting any responsibility for this concern Ed T [redacted] | Yates Buick GMC | Director | Automotive Services
Yes we have resloved his issue He was in fact given a day coverage on a car which normally does not quallifyDue to are mistake we are happy to honor this and have done so already*** [redacted] Please call if you have any questions
First of all, apparently your idea of “working order” must consist of only drive, reverse and park as stated by the GM only after we found the issuesAnd yes, I did say issues, you only mentioned the one leak when we both know there was three foundI also already mentioned that I did sign a “as is” document, but again that was based on PROPER vehicle inspection that was guaranteed by the dealership that the vehicle had NO prior issuesClearly three leaks on a vehicle that was drove a total of times (again not a daily commuter) is absurd to claim that your certified dealership and mechanics did not find those leaks It is also obvious that an vehicle would not have a factory warranty, so mentioning that is asinineWe purchased from what we thought was a reputable dealership, in order to avoid an issue such as this, otherwise I would have been just as good going through a buy here pay here establishmentIn short, I will not bother continuing this pointless debate, I have already filed a complaint with the attorney general’s office and if need be I will also find legal consultationBottom line is you lied about the condition of the vehicle to gain a sale, which is fraud, and when confronted with the matter you did not take responsibility instead offered an insulting assistant repair on the issueAny other dealership would have handled the matter and owed up to their mistake
[redacted] purchased a Dodge dart from Yates Buick GMC on June 11, The $that Mr [redacted] gave to Yates Buick GMC was for the down payment of the vehicle that $was used towards the purchase and included in the financingThe loan was secured and funded through capital one auto financeThe reason that Mr [redacted] has not had his vehicle is because the vehicle was involved in an accident while Mr [redacted] or his wife was drivingAt the time they had no full coverage insurance on the vehicle they had let their insurance lapseSo the vehicle has been at Yates Buick GMC in the service facility waiting for Mr [redacted] to be able to pay for the repairsMr [redacted] can come pick up his vehicle at any timeAgain to reiterate, the vehicle was involved in a crash while he had it and he is since unable to pay for the subsequent damageThe loan is with capital one auto finance and his contract clearly states that he put $down towards the purchase.Brent N [redacted] General Sales ManagerYates Buick GMC
We have gone above and beyond to help this customer We put $dollars of reconditioning to this vehicle in question It is safe and very nice used car key word being used It is not new a new car but was well taken care of purchased with us traded back to usThe vehicle was very well inspected and reconditioned there is nothing out of the ordinary for a car of this age We gave him the option to get out of his contract he declined There will be no further action
[redacted] brought his vehicle in for service on November 15, and we performed routine serviceWhen he retrieved his vehicle he stated that we scratched his tint on his windshield and wanted it repaired, we have no way knowing if the scratch was their prior to our repairs or not, and in the interest of customer satisfaction we agreed to replace the tint on the windshieldThe problem was he did not want us to do it and we could not tint it anyway because it is unlawful for us to tint the complete windshield, so we paid “his guy” to remove and tint the front windshieldThen later not sure of the date [redacted] called and said that his dash is cracked and he stated the he has done research and that GM should replace it and it cracked while we did the tint, we did not do the tint “his guy” did the tintHe contacted GM and GMC filed numerous complaints and they denied any assistance, he purchased the vehicle 2nd hand not newI have personally spoke to [redacted] and explained that we did not break his dash he confirmed that” he was not sure when it happened and that GM has a lot of money and they should pay for it.” I then stated that he would be responsible for the repairs, we offered to do the repairs at a discounted rate at the time for himThat offer does not exist at this timeAnd we do not accept any responsibility for this concernEd T [redacted] | Yates Buick GMC | Director | Automotive ServicesW Test DriveGoodyear, AZ P [redacted] M [redacted] F [redacted] EMAIL [redacted] | WEB [redacted]
After discussing the case with senior management, our position has not changed.We are not accepting any responsibility for this concern Ed T [redacted] | Yates Buick GMC | Director | Automotive Services
Yes we have resloved his issue He was in fact given a day coverage on a car which normally does not quallifyDue to are mistake we are happy to honor this and have done so already*** [redacted] Please call if you have any questions