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Truck Candy Reviews (11)

The customer was refunded subsequent to our conversation. I apologized for being abrupt in cutting off her vent, and I suppose that she was correct in that it was my choice to interrupt my daughter's and my Father's Day breakfast in order to try to provide her a person to talk to instead of a...

recording. But evidently she was not done venting. If you could void this complaint, I would appreciate it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, based on the response the business provided to you, that alone should indicate how poorly they treat their customers. After 3 months of waiting for product, that I was never updated on the status of until I called, I think that warrants a "vent". This company shouldn't be trusted soley based on the fact they have zero customer service skills. I ask this complaint remains available for all to see, just so others can think twice before they attempt business with this company. I do not wish for this complaint to be removed.

Regards,

The customer had ordered two [redacted] step bars from TruckCandy.  Both of these were to ship directly from the manufacturer to the customer.  [redacted] confirmed receipt of the order on August 18.The black step bars shipped right away  [redacted].  However, [redacted]...

scraped the label off of the package and could not identify which box the label went on.  They placed a note in their tracking system, but did not notify us that the package was not going to be delivered.  Therefore we were unaware that there was a problem until the customer inquired about the order status.[redacted] is now on backorder on these steps until early November.[redacted] had stated that the stainless steps were on backorder, but that they would be ready to ship within two weeks.  Upon following up, they stated that they would ship October 8.  After numerous emails and calls, they finally shipped: [redacted]I apologize for the delays in shipping your order.  I had not properly monitored the numerous delays that have occurred, and are continuing to occur on this order.We are expecting the black step bars to be ready to ship in approximately two weeks.  And I will absolutely monitor this situation to make sure that [redacted] ships them as soon as they are available.However, if the customer prefers a refund for the black bars, we can cancel his order and issue an immediate credit.

Don't waste your time with this company unless you do not want you purchase in a timely manner I have recently purchased a in stock product from this company that I did not and or have not received have called and talked to them at least once a week for 3 weeks all I got was excuses on why I haven't received a shipping confirmation and or the product finally today after 26 days I decided to cancel my purchase because they still had no answers the biggest waste of my time been waiting on this part for my truck so I can drive it it has been in the repair shop for weeks n now it will be there at least 1 more before I get it back would not recommend this company to anyone I would actually advise against using this company

The customer had returned an air mattress claiming it was defective and did not hold air.  After inflation testing of the mattress for a week with weights placed upon it, it was determined that the mattress did not leak.  Unfortunately, the mattress had dirt stains on it, and therefore we...

could not return it to our inventory.Before issuing a return authorization, we strive to explain that the vast majority of mattresses that are returned are not actually defective, and that it is usually a loose air valve that is the problem.  We ask that the customer tighten the air valves, and test the mattress again before returning it for inspection.  However, the customer insisted on returning the mattress without testing it.At this point, we had a viable mattress that we could not sell.In order to resolve this issue, we returned the mattress to the customer, and requested the manufacturer supply a new carrying bag.  We did not charge the customer for the expenses incurred in returning the mattress to him.  The customer has not provided any subsequent feedback, which usually indicates that he has not had any further problems with the mattress.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Review: Truckcandy.com is the correct website adddress, correct email is [redacted].[redacted], site claims company does not take money from our account until shipment is made. They took the money immediately but we have not product, can't get shipping information from them, various emails, phone calls to [redacted] and not answers as of yet. He said today that the Manufacturer is not open today and can not give us tracking information again today and never got the promised same tracking information on Wednesday. Not sure if an order was ever placed with their vendor, and have not way to confirm that. We need a resolution as soon as possible on our 390.59. Not sure what is going on since your site says they are a A+ rated company, I can not see that with the way this transaction has gone they are rated alot different with us then with your company. They are using your company, the Revdex.com, to sell their product but they are not delivering on it. Help please.Desired Settlement: We just want our product that we ordered, it that can not happen and happen now, then we want a refund. All we ask is that they do the right thing, nothing more.

Business

Response:

I sent an email yesterday to the customer's provided email address ( [redacted].[redacted] ) with the requested tracking information. It has an estimated delivery date of Wednesday, December 4.

The email to Ms. [redacted] and the [redacted] web site tracking information is included below.

Sincerely,

www.TruckCandy.com

From: [redacted]@truckcandy.com <[redacted]@truckcandy.com>

Date: Fri, Nov 29, 2013 at 9:47 AM

Subject: Truck Candy Order Tracking

To: "[redacted].[redacted]" <[redacted].[redacted]>

[redacted],

Thank you for ordering the:

Aries Wheel to Wheel Nerf Bar-10-13 DODGE Ram Crew Cab 2500/3500

Part Number: [redacted]

It shipped via: [redacted]

Tracking Number: [redacted]

Sincerely,

Truck Candy

[redacted]

Tracking Number: [redacted]

Trace Information for Pro#: [redacted]

Delivery Date: 12/04/2013 (Estimated)

Status: In Transit Memphis, TN

Pieces: 1

Weight: 70

PO#: [redacted]

BOL#: [redacted]

Origin: HARBOR CITY, CA 90710

Origin Svc Ctr: LGB - LONG BEACH, CA

Destination: HAZEL GREEN, AL 35750

Destination Svc Ctr: HSV - HUNTSVILLE, AL

Review: I ordered 2 sets of steps for my [redacted] trucks. I haven't received them but my credit card has been billed. Ordered steps August 12 .Desired Settlement: Delivery of order or my money back

Business

Response:

The customer had ordered two [redacted] step bars from TruckCandy. Both of these were to ship directly from the manufacturer to the customer. [redacted] confirmed receipt of the order on August 18.The black step bars shipped right away [redacted]. However, [redacted] scraped the label off of the package and could not identify which box the label went on. They placed a note in their tracking system, but did not notify us that the package was not going to be delivered. Therefore we were unaware that there was a problem until the customer inquired about the order status.[redacted] is now on backorder on these steps until early November.[redacted] had stated that the stainless steps were on backorder, but that they would be ready to ship within two weeks. Upon following up, they stated that they would ship October 8. After numerous emails and calls, they finally shipped: [redacted]I apologize for the delays in shipping your order. I had not properly monitored the numerous delays that have occurred, and are continuing to occur on this order.We are expecting the black step bars to be ready to ship in approximately two weeks. And I will absolutely monitor this situation to make sure that [redacted] ships them as soon as they are available.However, if the customer prefers a refund for the black bars, we can cancel his order and issue an immediate credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On April 3rd, I placed an order for a hitch bed truck step. I got a confirmation email and $89.95 was charged to my bank account. 3 weeks later I called to get an eta on the product, and wasn't until then was I told the product was on back order until the end of May. So on June 5th, I called back and talked to a gentleman and he told me it was still on back order. At that time I decided I had waited long enough and requested for my money to be returned. He states I shouldn't of been charged, but I told him I had the statement to prove it so he said he would look into it and email me back. On June 21st I called back and spoke to Brian-who refused to give me his last name, he was rude because I was interrupting his Fathers Day, he took my name and number and told me tomorrow he would look into it and that he only answered the phone because I had called twice. He admitted to me he was being abrupt because he was in the middle of his father daughter time-he is the one that answered that phone! Not only have I been given the run around, I have waited for almost 3 months-no item that I ordered and no refund. I am requesting assistance with getting my refund and I personally do not think this company should be backed by the Revdex.com.Desired Settlement: The business needs to refund my order that I never received. If they wish to stay in business, letting people know the status of their order durning the process would be beneficial. Not only does the customer service need to improve on how rude they are, but also improve the overall customer service; call line to a non cell phone.

Business

Response:

The customer was refunded subsequent to our conversation. I apologized for being abrupt in cutting off her vent, and I suppose that she was correct in that it was my choice to interrupt my daughter's and my Father's Day breakfast in order to try to provide her a person to talk to instead of a recording. But evidently she was not done venting. If you could void this complaint, I would appreciate it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, based on the response the business provided to you, that alone should indicate how poorly they treat their customers. After 3 months of waiting for product, that I was never updated on the status of until I called, I think that warrants a "vent". This company shouldn't be trusted soley based on the fact they have zero customer service skills. I ask this complaint remains available for all to see, just so others can think twice before they attempt business with this company. I do not wish for this complaint to be removed.

Regards,

Review: I Purchased an Airbedz inflatable truck mattress for my 2008 Dodge Ram 1500 from TruckCandy.com 30Oct2015. My first night camping, the mattress would not stay inflated and I found myself sleeping in my tuck cab.

I sent the mattress back to the manufacturer who claimed to have kept it inflated with weight on it for a week with no issues. I'm being asked by TruckCandy (vendor) to contact Airbedz (manufacturer) directly to resolve. The item was defective. Additionally, the zipper on the carrying case broke immediately after placing the mattress in the bag the 1st time.

I paid $209 for this item. I paid an additional $50 to ship this back to Airbedz via ground. I am now being asked to pay an additional $25 to get this item shipped back to me despite my clear wishes for a full refund for this defective product.Desired Settlement: I'd like a full refund ASAP.

Business

Response:

The customer had returned an air mattress claiming it was defective and did not hold air. After inflation testing of the mattress for a week with weights placed upon it, it was determined that the mattress did not leak. Unfortunately, the mattress had dirt stains on it, and therefore we could not return it to our inventory.Before issuing a return authorization, we strive to explain that the vast majority of mattresses that are returned are not actually defective, and that it is usually a loose air valve that is the problem. We ask that the customer tighten the air valves, and test the mattress again before returning it for inspection. However, the customer insisted on returning the mattress without testing it.At this point, we had a viable mattress that we could not sell.In order to resolve this issue, we returned the mattress to the customer, and requested the manufacturer supply a new carrying bag. We did not charge the customer for the expenses incurred in returning the mattress to him. The customer has not provided any subsequent feedback, which usually indicates that he has not had any further problems with the mattress.

I had purchased a truxedo bed cover from truck candy not once but twice they sent the wrong one. After contacting them about the first one being wrong they told me that I would have it before the weekend and it cam the next Tuesday. After shipping them back to the distributor and seeing that they were received (yes they paid to ship them back but I had to bring them to a [redacted] store). After giving them two weeks to get there refund from the manufacturer I then ask twice for my refund and didn't get it. They told me that I would have it in my account but it never happen. I now have gone to my credit card company to get my money. Not at all happy about dealing with this so called home based business.

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Description: Truck accessories, Truck Caps & Shells, Internet Shopping

Address: 7942 W Bell Rd Ste C5-142, Glendale, Arizona, United States, 85308-8708

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