The customer was quoted $for a driveway install and $250/ld for any material hauled offsite The customer had stated that he had trouble with the water pooling up in his driveway - we then stated we can correct the issue, but the driveway grade will need to be taken down The exact
charge was unknown because we didn't know how much material was going to be removed to correct the issue The total amount of material removed and hauled offsite to the neighbors (at the customers request) was approximately ton Our trucks haul ton at the most Thus over two loads of material were hauled offsite and the additional charge that again was discussed prior to the job completion and stated on the quote Once the job was complete the owner waited over an hour for the customer to answer the door - he only then stated he had a problem with the additional charge - wasn't going to pay it - then offered to pay half - then paid all of it The quote that clearly sates the extra charge is attached as well completed job picturesIf there are any questions please feel free to contact me directlyThanks! Jessica
I am rejecting this response because: the fee to charge the excess off our property was if it was not taken to our neighbors home. We knew there would be small fee to transport it there which is not issue. They issue was the increase in the grading fee. When questioning the fee the owner of the business then got out of his truck got in his face and proceeded to scream, swear, and threaten. Yes it was paid in full because was on the phone listening to my husband be screamed at how "he f[redacted]king hates people like us, and how he will never do another f[redacted]king driveway on our street, just pay your f[redacted]king bill or I will rip this the fk off right now". So yes after 8-10 minutes of listening to this I told my husband to just pay him as he was getting more and more agitated and I did not want it to escalate any further. My husband and I both tried to reach out to Jessica to discuss this calmly and had received no response. Yes my husband works overnights and told the gentleman he was going to go in to try to sleep before picking up our children.
The customer was quoted $for a driveway install and $250/ld for any material hauled offsite The customer had stated that he had trouble with the water pooling up in his driveway - we then stated we can correct the issue, but the driveway grade will need to be taken down The exact
charge was unknown because we didn't know how much material was going to be removed to correct the issue The total amount of material removed and hauled offsite to the neighbors (at the customers request) was approximately ton Our trucks haul ton at the most Thus over two loads of material were hauled offsite and the additional charge that again was discussed prior to the job completion and stated on the quote Once the job was complete the owner waited over an hour for the customer to answer the door - he only then stated he had a problem with the additional charge - wasn't going to pay it - then offered to pay half - then paid all of it The quote that clearly sates the extra charge is attached as well completed job picturesIf there are any questions please feel free to contact me directlyThanks! Jessica
I am rejecting this response because: the fee to charge the excess off our property was if it was not taken to our neighbors home. We knew there would be small fee to transport it there which is not issue. They issue was the increase in the grading fee. When questioning the fee the owner of the business then got out of his truck got in his face and proceeded to scream, swear, and threaten. Yes it was paid in full because was on the phone listening to my husband be screamed at how "he f[redacted]king hates people like us, and how he will never do another f[redacted]king driveway on our street, just pay your f[redacted]king bill or I will rip this the f
k off right now". So yes after 8-10 minutes of listening to this I told my husband to just pay him as he was getting more and more agitated and I did not want it to escalate any further. My husband and I both tried to reach out to Jessica to discuss this calmly and had received no response. Yes my husband works overnights and told the gentleman he was going to go in to try to sleep before picking up our children.